Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Chicago

Not so great at the Westin in Palo Alto

Posted Dec 29, 2014
Pros: The location is good. But the next time we would stay at the Sheraton, right next door.
Cons: the thermostat and finishing the painting and repair work outside
Location: The location is near Stanford University, and even better, not far from where our daughter lives.
The staff at the Westin were very polite and friendly, but the room left something to be desired. For most of the time the window in the room was covered with heavy plastic from the outside, so the view was nothing. One night it was so cold, and the next day the engineer (janitor?) came and fixed something. The next day the thermostat went up to 83 degrees F. and stayed there. The next day a different janitor spent about one hour trying to fix it, and finally got the temp. down to 72 degrees. The next janitor changed it to 76 degrees. It was a challenge!!!!
4 out of 5
Recommended
for Couples
by A verified traveler

Dec 2014 - Construction

Posted Dec 10, 2014 on Hotels.com
Stayed Sat and Sun nights in Dec 2014. Lobby was under construction, and there is a large construction site next door to the hotel. Construction activities started at 6 am on Monday, and the construction noise woke us up early. They were using a tremie pipe to place concrete, and the engine noise from the concrete truck and other equipment (low rumbling) was very loud in our room
Comment from Hotel Management
Feb 2, 2015 by Tanya, Hotel Management
Thank you for your feedback. I apololgize that your stay was not as anticipated due to our lobby construction and the construction across the street. The lobby has since been completed and I'm sorry that our efforts to keep guests away from the construction when they had an early start one day in December failed by the sounds of it. We will certainly work towards improving in this area. We would appreciate the opportunity to serve you again, please contact me directly if we might make amends and provide for a much better stay. Again, thank you for feedback and we hope that you visit us again. Best Regards, Tanya
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for downtown Palo Alto

Posted Dec 7, 2014
Quiet and comfy, great location for shopping and dining
Comment from Hotel Management
Mar 12, 2015 by Omar at the Front Desk, Hotel Management
Thank you for the positive feedback. We hope to see you again in the near future. Best Regards, Omar
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 2, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Luis Obispo, CA

A Great Place to stay.

Posted Dec 1, 2014
Pros: It is a clean, pleasant upscale place to stay.
Cons: Possibly more attention to small details.
Location: An excellent place to stay if you need a few days while at the Stanford Medical Center, which is very close and convenient.
We got in late and ordered room service, which was very prompt and the food was good. The room was poorly stocked and we had to bother the staff periodically for routine supplies, shampoo, coffee, etc. We had asked for a room close to the elevator since my wife is disabled and had to walk quite a distance to our door. The staff was pleasant but spoke English in a hesitant manner. Howeeer they were eager to please us and very prompt and efficient with service. The room was excellent and overall the stay was upscale. The little imperfections dis not materially distract from the experience and I would recommend this hotel and the staff to anyone that wants to stay in the Palo Alto area.
Comment from Hotel Management
Mar 6, 2015 by Tanya, Hotel Management
Dear James, Thank you for taking the time to share your feedback with us. I am very glad to hear that our hotel staff was so very accommodating and that your expectations were met during your most recent stay. We hope that you are able to stay with us again in the future. Best Regards, Hector (Service Express Associate)
5 out of 5
Recommended
for Business Travelers
by Vickyfrom salt lake

Stanford game

Posted Nov 21, 2014 on Hotels.com
The best.
Comment from Hotel Management
Feb 2, 2015 by Tanya, Hotel Management
Hello Vicky, Thank you for taking the time to share your experience during your visit. We hope that in the near future you will come back and stay with us at the Westin in Palo Alto. Best wishes, Aura (Service Express Associate)
4 out of 5
Recommended
for Couples
by Sameerfrom Yorba Linda

Location! Location! Location!

Posted Nov 4, 2014 on Hotels.com
This was a quick getaway for my wife and I to watch the 49ers game. The hotel is walking distance to Hiking, Stanford Mall, university drive and quaint coffee shops and restaurants. The Hotel itself was under a facelift reno but fortunately we did not experience any issues. Our only negative was that some of the switches in the room were not fully functional and had to be pressed multiple times to turn on the lights.
Comment from Hotel Management
Feb 2, 2015 by Tanya, Hotel Management
Dear Sameer, We would like to thank you for taking the time to share your review of your stay at The Westin Palo Alto. We are delighted to hear you enjoyed our local visiting areas. Thank you for your patience as we improve the overall quality of the hotel for our guests. I am sorry to hear that you experienced some troubles with the lighting. We appreciate your feedback as it allows us to make improvements where needed. Please consider us again on your next visit to Palo Alto. Warmest Regards, Rosa (Guest Services Associate)
4 out of 5
Recommended
for Business Travelers
by Donaldfrom Cincinnati

Very nice hotel with something to work on.

Posted Nov 2, 2014 on Hotels.com
Good hotel. Need to work on car valet situation. I was over and over looking for the guy to bring up my car.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 26, 2014 on Hotels.com
clean, convenient, nice rooms, what you expect from Westin
4 out of 5
Recommended
for Couples
by A verified traveler

Clean, quiet, and comfortable

Posted Oct 21, 2014 on Hotels.com
great location near the stanford campus and shops and restaurants on university ave. staff were attentive and helpful.