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Reviews of TownePlace Suites by Marriott Sunnyvale Mountain View

2.5 out of 5
TownePlace Suites by Marriott Sunnyvale Mountain View
606 S Bernardo Ave, Sunnyvale, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 112 out of 218 reviews" "
Rating 8 - Good. 64 out of 218 reviews" "
Rating 6 - Okay. 23 out of 218 reviews" "
Rating 4 - Poor. 10 out of 218 reviews" "
Rating 2 - Terrible. 9 out of 218 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ravikant

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No water in the property between 10 am to 2:30 pm, rooms not ready or clean even after requested
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Marylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Things were good except I didn’t like having to pay for parking! Even if I had no other choice but to park on the street, I still was told I needed to pay $12/day for parking! Plus no vending machines!
Stayed 2 nights in Mar 2024

10/10 Excellent

David, garden grove

Traveled with family
Liked: Amenities, property conditions & facilities
Everything was very nice
Stayed 1 night in Feb 2024

8/10 Good

mohammad

Stayed 8 nights in Jan 2024

8/10 Good

Caleb, Cheyenne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: shopping center across street. Two bed-room rooms, and breakfast in morning. Cons: charges for parking, facility and rooms are showing their age, and TVs kept restarting themselves when watching.
Stayed 7 nights in Dec 2023

10/10 Excellent

Andrey

Stayed 10 nights in Dec 2023

6/10 Okay

Dawn, north hills

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Staff was kind and helpful. They try to do the best with what they have. Beds were very comfortable. Cons: You can hear EVERYTHING from the room above you!!! The property really needs some updating. Ants were in our bathroom and my friends room also had ants and a roach. Water pressure was horrible not matter what time of day/night you showered. No screens on the windows. Two of our windows had broken panes. Many of the dishes and silverware were in the cupboard dirty. We had to wash dishes and run the dishwasher before we could cook anything.
Stayed 6 nights in Dec 2023

10/10 Excellent

mohammad

Stayed 2 nights in Jan 2024

4/10 Poor

Arlene

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Could be better Hallway has really bad smell Could also dedicate more time to clean the rooms
Stayed 1 night in Dec 2023

6/10 Okay

YONG

Disliked: Staff & service
Stayed 5 nights in Dec 2023

8/10 Good

Jody

Stayed 3 nights in Dec 2023

10/10 Excellent

Jody

Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Carole

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was tiny and dank. No ventilation whatsoever. Had to use a pit to hold open the window. All furnishings, and “kitchen ware” was old and in poor condition. When checking in, one of the staff persons, Cristina, was very rude and abrasive. (However, Analisa was very polite and professional.) The bed linens smelled bad! The bath towels were flimsy. At check-in I advised we would like full housekeeping explaining that my husband is ill and going to Stanford for a medical procedure in the early morning and we would need the room clean as early as possible. We got back from the hospital at 1 p.m. and the room was not yet made up. We checked out of the hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cetin, Pittsburgh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were extremely helpful and nice!
Stayed 2 nights in Dec 2023

10/10 Excellent

Olga

Stayed 1 night in Nov 2023

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very happy with my stay. The 2 bedroom suite was spacious and the beds were very comfortable. They had a friendly staff and made check in easy. It's only a 20 minute drive to Stanford Stadium which was the reason for my trip. My dogs loved it too.
Stayed 2 nights in Oct 2023

4/10 Poor

Aijun

Stayed 1 night in Oct 2023

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Gali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of my stay was Guillermo at the front desk. He was always cheerful, treating me as a special guest or even family. The breakfasts were expansive and varied from day to day. Clean, quiet, comfortable and convenient. I will be back!
Stayed 7 nights in Sep 2023

10/10 Excellent

Youngho

Traveled with family
Nice place to stay. EV charger is located next hotel
Stayed 3 nights in Jul 2023

6/10 Okay

Ming

Very convenient location
Stayed 3 nights in Jun 2023

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, room comfort
The mattress of the sofa bed was not comfortable and the room had a bad smell, the bathroom door did not close and the toilet was very stained
Stayed 2 nights in May 2023

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great - dirty sheet left in room
Stayed 1 night in Apr 2023

10/10 Excellent

Bud

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Friendly Staff, and convenient location
Stayed 1 night in Mar 2023

2/10 Terrible

Neal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mattress has hair all over and the sheets smelled like piss.
Stayed 1 night in Feb 2023

10/10 Excellent

Allyson

Stayed 1 night in Jan 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Dec 2022

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast! The rooms we nice. Great for a quick single night stay.

10/10 Excellent

LAURA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I really liked having self-serve laundry facilities in the hotel.

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast Great variety
Stayed 3 nights in Oct 2022

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy walking to dining and eating. They ran out of some things for the breakfast.
Stayed 7 nights in Aug 2022

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations and that of my friends! Gorgeous on the outside and the suites were big with many functions on the TV including Netflix and Youtube and music. Very reasonable price for the quality of the suites.
Stayed 1 night in Aug 2022

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for home-like convenience! Friendly staff ready to help. Great location.
Stayed 1 night in Jul 2022

10/10 Excellent

Geetanjali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property - great staff at the reception & housekeeping are very courteous Really enjoyed my stay ! Perfect for long stays
Stayed 27 nights in May 2022

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly staff, they go above and beyond to make you comfortable and make sure you have everything you need. I was greeted by name after check-in and each time I entered the lobby or other area. Housekeeping is ready and helpful yet unobtrusive.
Stayed 1 night in Jun 2022

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very enjoyable
Stayed 2 nights in May 2022

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2022

6/10 Okay

Stan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Property - but not in that way
On Friday night, I encountered a group of homeless kids setting up camp to drink and smoke weed in the underground parking garage. I reported it and they were gone by the time I got back much later. However, at 3:30 AM a hotel wide fire alarm went off due to a guest setting something on fire in the room. I was in the lobby when the fire chief came in to discuss with the manager, and the manager declined to have the alarm reset because “I don’t want another alarm waking my guests“. I returned my room unsure if I wanted to go back to sleep and risk an event, or gamble that something major probably wasn’t going to happen
Stayed 2 nights in May 2022

10/10 Excellent

WINNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

anita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Troy

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable & beware of theft
Check in was nice. Parking is tight but plenty of spots, nice that it's free and right across from a supercharger. There was a full trash can left in the room though. Beds were very uncomfortable and the pillows like bricks. The tvs had an odd setup and looked like they were setup as an after thought. The included breakfast was decent but again all their trash cans were overflowing. We mistakenly left a bag in the breakfast room and called the hotel shortly after to ask if they could grab it and hold for us. The first call they said there wasn't a bag. Calling later in the day they said they had the bag. We got the bag later that afternoon and soon noticed someone had gone into the bag and taken our airpods. Now, new Airpods let you track their location. Whoever took them must work there. They showed up on Find Mine located in some apartment in San Jose and the time it moved there coincides with when someone would end their morning shift.
Stayed 2 nights in Apr 2022

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Holly

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up arriving to the property before the scheduled check in time, they were able to get a room cleaned and ready for us quickly. Everyone was so nice and inviting. Breakfast was good and room was clean.
Stayed 2 nights in Mar 2022

10/10 Excellent

Shinika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022