Ratings based on 2,127 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
clean and friendly... I had a nice room and that was one of not-yet-updated ones
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

To visit a friend

Posted Apr 18, 2015
This hotel was fine. They are going through a remodel but it was in a different part of the hotel and it never bothered us at all. The noise and dust were contained in that area. The pool and hot tub were nice and clean. Breakfast was fine. The staff was very helpful and friendly. They "upgraded" us to an executive suite. As far as I could tell this was no different than a regular room except we got robes. It was nice and clearly recently remodeled but is was handicapped accessible. I would have preferred if they had asked first. It had plenty of room but no dressers, tables, etc for mobility reasons. We were there for several days and lived out of suitcases on the floor.
4 out of 5
Recommended
for Everyone
by A verified traveler

good experience.

Posted Mar 19, 2015
Cons: saw that they are already remodeling. this will increase quality significantly.
people were friendly and accomodations were great. great breakfast. very clean
Comment from Hotel Management
Mar 31, 2015 by Sean H., Hotel Management
Thank you for your positive review! We hope that you are able to stay with us and enjoy a stay worthy of a 5 star review on your next trip to the area. Please don't hesitate to let us know how we can improve your next stay!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Everywhere

A great place near the San Jose airport

Posted Mar 11, 2015
Pros: The breakfast included non traditional items. The beds are really comfortable.
Cons: I was there during renovations so i believe they are already improving everything that needs it.
Location: I just went to the airport and back but there is a Wendys within walking distance across the street.
I came in smelly and dirty from camping for several days and the staff greeted me kindly and kept a big smile on the entire time I was in the office checking in. The rooms are super nice and cozy with very comfortable beds. I am unsure why you would need an electronic safe in your room, which was questionable but probably provides a lot of people with added comfort. Overall a great place and I would stay there again.
Comment from Hotel Management
Mar 17, 2015 by Sean H., Hotel Management
We appreciate your positive feedback! Don't be a stranger-- we look forward to your next return from nature and hope that we are able to wow you with 5 star level service. Cheers!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ca

nice hotel, great location

Posted Mar 8, 2015
Pros: clean and comfortable
Cons: couldnt get wifi from my room this time
Location: great food around, close to enterprise if youre planning to rent a car
this is the third time i choose to stay here, awesome! really enjoyed my stay
Comment from Hotel Management
Mar 11, 2015 by Sean, Hotel Management
We appreciate your return business! We always look forward to serving our loyal guests with the same flair and dedication as if it was your first visit. We hope to see you sooner rather than later! Warm regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Good hotel

Posted Mar 8, 2015
Upon arrival was advise of the on going construction & the time it would start. Has a good breakfast.
Comment from Hotel Management
Mar 11, 2015 by Sean, Hotel Management
Thank you for your 5 star review. We apologize for any disruption our renovation may have caused, and hope that you are able to enjoy the fruits of our labors upon your next visit. Until then, safe travels!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Feb 8, 2015
Pros: Cleanliness was great.
Cons: Can't do much about the noise I guess.
Very clean rooms, very clean and modern bathrooms. Nice beds. A little noisy and a little chilly.
Comment from Hotel Management
Mar 12, 2015 by Sean H., Hotel Management
Thank you for your honest feedback. On your next stay we would hope to overcome the shortcomings mentioned and exceed your expectations. Please do not hesitate to let us know and we are happy to assist you in creating a positively memorable experience. Warm regards.
3 out of 5
Recommended
for Families
by A verified travelerfrom Chicago, Illinois

Best to go in warmer months

Posted Jan 29, 2015
Pros: Staff
Cons: Heat system in rooms was not sufficient for colder winter nights
Location: location good with moderate amount of things to do.
Staff was nice, nice breakfast buffet but rooms are drafty.
Comment from Hotel Management
Mar 12, 2015 by Sean Hadley, Hotel Management
Thank you for your honest feedback. We hope that you are indeed able to join us in the warmer months-- and for future reference-- after our renovation we hope that you visit us all year long! We'll be wrapping our renovation up in April, so we'll look forward to seeing you then!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose

Check in

Posted Jan 28, 2015
On January 18 we checked in late and the clerk gave us an upgrade at no additional cost as a "wedding present". That was our wedding day and we had just arrived from our reception, still dressed up. It was very thoughtful of him and we are very thankful for his nice gesture.
Comment from Hotel Management
Mar 12, 2015 by Sean H., Hotel Management
Thank you so much for your positive review and I am so happy to see that we went above and beyond to make your stay a positively memorable one. We would hope to have you both back for years to come to help celebrate such an important day. Don't be strangers, and Congratulations! Cheers.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Posh hotel with vacation vibe

Posted Jan 22, 2015
Pros: Close to my destination, we were visiting the Winchester Mystery House. Parking was available, & I liked that the hotel was gated from the outside.
Cons: The bed sunk in the middle, so for 2 ppl sleeping in it, it's not the greatest, but not sure how the other bed was, however a small issue.
Just a one night stay in this boutique hotel, I love the chain of Joie de Vivre hotels and definitely trust that all of them are cute, clean, and have a friendly staff. I was pleasantly surprised with the continental breakfast, it was way more, eggs, bacon, sausage, cereal, oatmeal, fresh fruit, coffee, tea, and a dining area with a view of the patio and pool area. Everyone was kind and it was nice and quiet throughout the night.
Comment from Hotel Management
Jan 26, 2015 by Sean, Hotel Management
Thank you so much for your positive 5 star review! We appreciate your brand loyalty, but are more pleased to see that you enjoyed your stay throughout. We hope that your next visit to us is as well received as your last! Cheers!