Ratings based on 2,209 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Turned me away....

Posted Jul 21, 2015
I booked my reservation with Expedia and when I arrived I was told that the they had me booked to arrive the next night and that they were sold out. I told them I booked for 3 nights not only 2 and had no where to stay. Again, I was told they were sold out. She let me walk out the door. She turned me away. I returned with my confirmation and insisted that she find me a room at another property. After putting me off to help another customer she eventually gave me a room at the same property. Sold out?! Hmmm. I was also told I would need to check back in the next day and possibly change rooms. Of which I responded with a firm no...I would not be inconvenienced for their obvious mistake. When we got to the room it looked nothing like the pictures. Canopies? Ants in the room. Door hit end table when open. Hair in tub. Room smelled damp/odd. Room was outdated. NEVER AGAIN!
5 out of 5
Recommended
for Families
by A verified traveler

Weekend trip

Posted Jul 21, 2015
Pros: Pool and our room overlooking the pool. Not sure if it would have been a pleasant experience if we were in a room facing the parking lot.
Location: Mountain View's main street has an amazing selection of food and drinks. Close location to Westfield/Santana Row to get out of the heat, Winchester
Initially we were worried about the noise that may have been generated by our rooms window overlooking the pool but thankfully we did not have a problem. The pool was a great bonus, the rooms comfortable and breakfast had enough variety to please everyone. Hot beverages were available in the lobby 24 hours so it was nice to be able to get hot tea in the evening.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Our room was on ground floor and we could hear the people walking above us, and someone was watching tv all night, which made it hard to fall asleep. So if we are there again, I would make sure we had the top floor and I would let the desk know if we had a problem with noise. The breakfast was great! The bed was very confortable. The staff was very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from bay area

In town for a concert

Posted Jul 21, 2015
It was a very nice hotel we were in town for a concert the staff was very courteous and made me feel very welcome.I would definitely tell a friend to go
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
No complains. Great breakfast and patio eating area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland

nice hotel centrally located

Posted Jul 19, 2015
comfortable hotel, central location, not enough parking. I checked in at midnight and had to wait about 10 minutes because the only front desk person was dealing with an unhappy customer with a reservation but they could not find it, and claimed they had no rooms available. Finally, the lone employee called the off duty manager who miraculously found a room. Other than the lengthy wait to check in and having to park way way in the back, the stay was good. Better breakfast than I was expecting - the fruit was great, hot eggs and sausage, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from Porterville Ca

Nice hotel & staff

Posted Jul 18, 2015
This was one of the nicest hotels I've stayed in. Overall the hotel & staff were great. I will stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Very nice!

Posted Jul 18, 2015
The room was very clean, and the staff were great! The hotel is close to many restaurants and really close to Levi stadium. Our air conditioner was leaking but the staff moved us right away and sent a bottle of wine for our inconvience. Overall, I would book again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Trip to Santa Cruz

Posted Jul 15, 2015
Pros: everything
Cons: Nothing
Location: We stayed here as we wanted to stay in a hotel closer to Santa Cruz as the hotels in Santa Cruz are much more expensive. This hotel is about 45 min dr
This is the 1st time staying at this hotel and I liked it very much. The coffee was wonderful (Equator Coffee) and the complimentary breakfast was much better than expected.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sonora CA

Concert stay

Posted Jul 13, 2015
Stayed with my 9 yo for the One Direction concert. Hotel was packed with fans which made it fun for my daughter. Buffet was nice, but the staff was overwhelmed for sure.
Comment from Hotel Management
Jul 15, 2015 by Sean H., Hotel Management
Thank you for your feedback. It can be challenging to serve our guests simultaneously, but will be an area where we will seek to improve. We hope that you are able to enjoy another stay with us and have a more relaxing experience with our complimentary breakfast. See you soon hopefully!