Ratings based on 2,215 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Istanbul

Renovated Hotel Close to Tech Companies

Posted Jul 30, 2015
The Hotel is close to tech companies which is a bonus. I had the best complimentary breakfast I saw in a similar hotel. The quality and variety of the food was high. The Hotel has been converted from an older hotel which shows in the detailing of the rooms and facilities. The architecture is old, and you could easily lose yourself around the corridors. But it has convenient parking space in front of the rooms. Rooms are clean and have a modern look. Artwork makes you feel privileged. The toiletries are exceptional. Although my room was close to the street, I heard nothing. I recommend the hotel to everybody visiting the area for a maximum of a week.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good price.

Posted Jul 28, 2015
Pros: Good location for me
Cons: Noise proof the rooms better.
Room was clean and comfortable- nice sheets, towels, etc. But, it was a very noisy stay. You can easily hear kids screaming in the hall way, and foot "clumps" from the room above. You need ear plugs to sleep.
4 out of 5
by A verified traveler

Posted Jul 26, 2015
Paid almost $200 for one night. Expected more bang for your buck.
3 out of 5
by A verified traveler

Turned me away....

Posted Jul 21, 2015
I booked my reservation with Expedia and when I arrived I was told that the they had me booked to arrive the next night and that they were sold out. I told them I booked for 3 nights not only 2 and had no where to stay. Again, I was told they were sold out. She let me walk out the door. She turned me away. I returned with my confirmation and insisted that she find me a room at another property. After putting me off to help another customer she eventually gave me a room at the same property. Sold out?! Hmmm. I was also told I would need to check back in the next day and possibly change rooms. Of which I responded with a firm no...I would not be inconvenienced for their obvious mistake. When we got to the room it looked nothing like the pictures. Canopies? Ants in the room. Door hit end table when open. Hair in tub. Room smelled damp/odd. Room was outdated. NEVER AGAIN!
Comment from Hotel Management
Jul 27, 2015 by Sean H., Hotel Management
Thank you for taking the time to let us know of ways we can improve our service. Management has reached out to this guest.
5 out of 5
Recommended
for Families
by A verified traveler

Weekend trip

Posted Jul 21, 2015
Pros: Pool and our room overlooking the pool. Not sure if it would have been a pleasant experience if we were in a room facing the parking lot.
Location: Mountain View's main street has an amazing selection of food and drinks. Close location to Westfield/Santana Row to get out of the heat, Winchester
Initially we were worried about the noise that may have been generated by our rooms window overlooking the pool but thankfully we did not have a problem. The pool was a great bonus, the rooms comfortable and breakfast had enough variety to please everyone. Hot beverages were available in the lobby 24 hours so it was nice to be able to get hot tea in the evening.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Our room was on ground floor and we could hear the people walking above us, and someone was watching tv all night, which made it hard to fall asleep. So if we are there again, I would make sure we had the top floor and I would let the desk know if we had a problem with noise. The breakfast was great! The bed was very confortable. The staff was very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from bay area

In town for a concert

Posted Jul 21, 2015
It was a very nice hotel we were in town for a concert the staff was very courteous and made me feel very welcome.I would definitely tell a friend to go
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
No complains. Great breakfast and patio eating area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland

nice hotel centrally located

Posted Jul 19, 2015
comfortable hotel, central location, not enough parking. I checked in at midnight and had to wait about 10 minutes because the only front desk person was dealing with an unhappy customer with a reservation but they could not find it, and claimed they had no rooms available. Finally, the lone employee called the off duty manager who miraculously found a room. Other than the lengthy wait to check in and having to park way way in the back, the stay was good. Better breakfast than I was expecting - the fruit was great, hot eggs and sausage, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from Porterville Ca

Nice hotel & staff

Posted Jul 18, 2015
This was one of the nicest hotels I've stayed in. Overall the hotel & staff were great. I will stay here again.