Ratings based on 2,075 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Posh hotel with vacation vibe

Posted Jan 22, 2015
Pros: Close to my destination, we were visiting the Winchester Mystery House. Parking was available, & I liked that the hotel was gated from the outside.
Cons: The bed sunk in the middle, so for 2 ppl sleeping in it, it's not the greatest, but not sure how the other bed was, however a small issue.
Just a one night stay in this boutique hotel, I love the chain of Joie de Vivre hotels and definitely trust that all of them are cute, clean, and have a friendly staff. I was pleasantly surprised with the continental breakfast, it was way more, eggs, bacon, sausage, cereal, oatmeal, fresh fruit, coffee, tea, and a dining area with a view of the patio and pool area. Everyone was kind and it was nice and quiet throughout the night.
Comment from Hotel Management
Jan 26, 2015 by Sean, Hotel Management
Thank you so much for your positive 5 star review! We appreciate your brand loyalty, but are more pleased to see that you enjoyed your stay throughout. We hope that your next visit to us is as well received as your last! Cheers!
1 out of 5
by A verified traveler

Don't believe the pictures!

Posted Jan 22, 2015
Cons: Cleanliness
The pictures are deceiving! I was led to believe this hotel was a boutique (as in a little more upscale) but it is far from it. In fact, it is really more of a motel! The rooms do not open out onto a hallway, but into the parking lot. It felt like staying at a Super 8 with fancy palm trees everywhere. Additionally, the hotel allows dogs, which is fine and normally is not a problem. What IS a problem is how the hotel handles the dogs. I was kept up all night because several dogs were barking - and after complaining, the hotel did nothing! Not only that, some of the dogs must have had fleas because I had bite marks everywhere. San Jose is an expensive city in terms of hotels, but if you choose the cheap ones, you are choosing a VERY cheap hotel.
Comment from Hotel Management
Jan 26, 2015 by Sean, Hotel Management
I am sorry to see that we failed to exceed your expectations on your recent stay. We would hope for another opportunity to reset your expectations and provide a level of service and amenities befitting a hotel of our stature. Warm regards.
3 out of 5
by A verified traveler

Posted Jan 19, 2015
Pros: Breakfast.
The room information from Expedia not as same as hotel, two double beds room showed on Expedia that we booked was not available as we arrived, hope this not happen again.
Comment from Hotel Management
Jan 22, 2015 by Sean, Hotel Management
Thank you for your feedback. I am sorry to see that we failed to meet expectations on your recent stay. We would hope for another chance to exceed your expectations and deliver a 5 star experience. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Experience

Posted Jan 14, 2015
Pros: The extra attention to detail i.e. great towels, soaps, bottled water in the room, pictures on the wall...
Cons: The exterior of the hotel could be painted.
The exterior of the hotel is misleading. My room was clean, comfortable, great amenities, the breakfast had a great variety along with fresh fruit and more. I was very pleased with my experience.
Comment from Hotel Management
Jan 19, 2015 by Sean, Hotel Management
Thank you for your 5 star review! We appreciate your patronage and are glad to see that you enjoyed your stay! We hope that you are able to come back soon and enjoy another great breakfast and a good nights rest! Cheers!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County, CA

Nice hotel

Posted Jan 12, 2015
Pros: Great breakfast.
Staff was very friendly. The rooms were clean and comfortable. The small gym was okay. The breakfast was great. Each they they have a bit of a variety.
Comment from Hotel Management
Jan 19, 2015 by Sean, Hotel Management
Thank you for your positive review and comments! We hope that you are able to make it back sooner rather than later to enjoy another relaxing stay. Please let us know of any details we may attend to on your behalf to ensure your next stay is worthy of 5 stars! Cheers.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Quaint, comfortable, good breakfast

Posted Jan 6, 2015
Stayed 1 night with kids. Very comfortable, cozy and economical. Clean, well kept, nice landscaping and great breakfast included. Definitely going to stay here again.
Comment from Hotel Management
Jan 6, 2015 by Sean, Hotel Management
Thank you for your positive feedback! We appreciate you taking the time to let us know how your stay was, and what we might be able to do to improve it for your next visit! We look forward to welcoming you back sooner rather than later! Cheers!
2 out of 5
by A verified traveler

decent hotel

Posted Jan 2, 2015
Angry because blinds were broken and bright sunlight beams we're going directly into my room while I was trying to sleep
Comment from Hotel Management
Jan 6, 2015 by Sean, Hotel Management
Thank you for your honest feedback. The front desk stands ready to assist in remedying any issues brought to their attention and we will proactively address the issues with the blinds for our next guest. I apologize for the sleepless night and we would hope for another chance to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2014
Fun decor, very comfortable room, super accomodating staff, perfect location for our evening.
Comment from Hotel Management
Dec 29, 2014 by Sean, Hotel Management
Thank you so much for your 5 star review! We appreciate the comments regarding our staff who try to make each guest experience a positively unforgettable one! Don't be a stranger!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom El Paso, Texas

Great hotel & service

Posted Dec 3, 2014
Pros: everything
Cons: nothing
The hotel was super clean and cosy, the staff were really nice the moment you walked into their doors, it's being a pleasure stay there, my husband and I loved it, we recomended !!
Comment from Hotel Management
Dec 5, 2014 by Sean, Hotel Management
Thank you so much for your 5 star review! We always aim to exceed guest expectations, and that starts with service. We hope that you are able to join us on your next visit to California for the same great service and a wonderful stay! Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Nov 28, 2014
Pros: Staff is friendly, rooms are very nice and clean and comfortable. Love the salt water pool.
We stay here when we come down for 49er games, an easy few minutes drive to Levi Stadium
Comment from Hotel Management
Dec 2, 2014 by Sean, Hotel Management
Thank you for your 5 star review! We hope that you are able to join us again for the next Niner game! And of course, don't forget about us for Superbowl 50!! Warm Regards!