Ratings based on 340 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified travelerfrom ARIZONA
.. IN HOPES OF A PLEASANT STAY ..Posted Apr 21, 2015
Pros: . A GREAT LOCATION FOR WHAT WE WANTED TO SEE IN THE CITY .. QUIET AND PEACEFUL .. WELL MANAGED BY STAFF .. FRIENDLY AND THE COURTESY BREAKFAST WAS OK
Cons: .. MORE DETAIL IN THE UP KEEP OF THE ROOMS .. MAKING SURE THAT THE STAFF KNOCK BEFORE ENTERING THE ROOMS ..
Location: .. THERE WERE MANY ACTIVITIES AROUND .. THE OLD SPANISH MISSION WAS VERY DELIGHTFUL .. THE CITY OF SAN JUAN CAPISTRANO WAS SPECTACULAR TO US ..
.. WE ARRIVED ON OUR SCHEUDLED DATE .. THE CLERK WAS PLEASANT .. VERY HELPFUL .. WE CHECKED INTO OUR ROOM (#141) .. AT FIRST CLANCE IT SEEM TO BE A WELL DECORATED ROOM .. AFTER UNPACKING, AND LOOKING AROUND THE ROOM TO FAMILARIZE US WITH IT, WE NOTICED THAT THE FLOOR NEEDED TO BE VACUMED .. THE FURNITURE WAS DUSTY AND THE BATHROOM MIRROR WAS IN NEED OF REPAIR .. THERE WAS A STRONG PIECE OF ROPING OR ?? SURROUNDING THE MIRROR ITSELF IN NEED OF TRIMMING ETC.. .. THERE WAS IN THE BATHING TUB WHAT APPEARED TO BE BODY HAIR FROM THE PRIOR RESIDENT .. THE BEDS WERE VERY COMFORTABLE AS WERE THE PILLOWS .. ON OUR SECOND DAY, THE CLEANING LADY DIDN'T KNOCK ON THE DOOR PRIOR TO ENTERING..BUT ALL IN ALL, I CAN'T RECOMMEND THIS PATICULAR HOTEL TO ANYONE .. SORRY !!!
for Everyoneby A verified traveler
Posted Apr 20, 2015
Nice clean room...staff was friendly...continental breakfast was adequate...
for Everyoneby A verified travelerfrom Eastvale, CA
Nice Hotel to get well needed rest.Posted Apr 20, 2015
Nice and clean . Love the free breakfast with a verity of food . Would stay here again.
for Everyoneby A verified traveler
Posted Apr 18, 2015
very nice stay! I ly bummer was the info packets that advertise l things to do in the area was locked in the club house once breakfast was over so when we went to leave it was unavailable & the pool was being renovated so that too was unavailable but other than that clean rooms friendly staff good breakfast can't complain! Would definitely go again :)
for Everyoneby A verified travelerfrom Santa Clarita, Ca
Hotel staff friendly and accomadatingPosted Mar 31, 2015
Pros: pretty much everything!
Upon arrival we were treated as if we were the only hotel guests. When we asked to have a king room instead of 2 doubles there were no questions asked and we had a very nice, big king room. We had taken the train to San Juan Capistrano and walked to the hotel--a easy 1/2 mile walk through the nice little town. We didn't know we could've had the hotel shuttle pick us up from the train station. We were going to a concert the evening we arrived and wanted to have a drink at the Swallows first. The hotel let us use the shuttle to get to the Swallows and then the shuttle picked us up from there to take us to the Coach house for the concert. The staff gave us a card for a taxi service to get back to the hotel after the concert since their shuttle stopped running at 6pm. The hotel was quiet and had a nice variety of items in their complimentary breakfast. When we checked out on Sunday, we asked if they could hold our bags so we could walk into town. We then asked if the shuttle could bring our bags to the Swallows so we could then just walk the short distance to the train station...and they did it! The shuttle driver was courteous, and a good driver and was prompt. Nowadays it is rare you get this kind of service even at 5 star hotels. We are definitely returning to San Juan Capistrano and staying at the Best Western! Susan & Bill
by A verified travelerfrom Santa Barbara
To close to freeway noisePosted Feb 28, 2015
To close to freeway and the noise and construction was pretty bad. Once the overpass is finished it will probably be better. Seems to rent to contractors working in the area with loud trucks that start early in the morning. Needs updating
for Everyoneby A verified travelerfrom S
Quiet and quaint....Posted Feb 22, 2015
Very clean hotel....enjoy being in Mission town....thought beds were queen....too small were double.....
by A verified traveler
Posted Feb 21, 2015
Small spa, breakfest was lousy, very limited choices, waffle maker was broken, no eggs on Monday . I had downstairs room, the upstairs was noisy with lots of traffic and moving chairs around the dinning table. irritating. The room was next to the freeway, very noisy
for Business Travelersby A verified traveler
Posted Feb 17, 2015
Cons: Noise level. Maybe just noisy tourists weekend I stayed.
Too close to the freeway. Noisy environment. Staff were efficient & pleasant. Liked flat screen T.V.
by A verified travelerfrom Ca
DisappointingPosted Jan 29, 2015
Pros: The location
Cons: The staff needs to be more aware of what is going on at the hotel so that they can advise guests on any construction or know what is available.
I checked in on Sunday night and was given a coupon for a hot breakfast, which I tried to use the morning I left and was told it was only for the week-end. Than why was I given the coupon? Also, I wanted to get some studying done on Monday, but construction workers were working on the room next door which made studying impossible. I asked to be moved to a different room and was told they didn't have any. Funny, because the night before they told me that if I needed to change rooms I could because they were only at 25% capacity. All in all, it was a very unpleasant experience. I will not stay at that hotel again.