Ratings based on 41 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
New hotel. Expansive view. Feels like a resort.Posted Aug 12, 2014
Warm and friendly. Personal style by check in staff. Made us feel welcomed.
by A verified traveler
All but one, Angie, were nothing short of RUDE!!!Posted Aug 2, 2014
Pros: Kitchen facilities and the two bedroom setting.
Maybe a workshop for the employees regarding "How to smile and work with the customer in a pleasant manner" would benefit this establishment! But I doubt it....probably best to fire all of them and get new ones! Including the manager who was ALWAYS offsite. We came back from an entire day of sightseeing ready to clean up for a nice dinner and our room had not even been touched! It was 6:00PM....no towels, no soap, nothing! Please!! We stayed four nights, and it wasn't cheep! All we asked for was a little service, that we paid for, and a friendly smile. We got neither! NOT RECOMMENDED!
Recommendedby shorndaddy from San Francisco
Superb servicePosted Jun 12, 2014 on Hotels.com
Everyone I interacted with at the desk was super friendly. Truly a culture of trying to make sure the customer is satisfied. Rooms were very clean. Breakfast was a little chaotic but hotel was sold out so maybe not so bad when not at capacity. Comfortable all around.
for Everyoneby Louise from Pittsburgh, PA
VERY PLEASED TRAVELERPosted May 29, 2014
Pros: I loved the spaciousness of the room and the ease to use and charge phones, ipads, and computers.
Cons: The computers in the lobby need updated with their internet explorer.
Location: Mission of San Juan Capistrano, beaches, shopping.
Excellent facility with spacious, updated and extremely clean rooms! QUEEN size beds. Breakfast was wonderful, made it very easy to grab something to eat and start the day instead of having to go to a restaurant, wait to be served, wait for the meal to be prepared and then wait for the bill. Pool and grill available with gorgeous view so that you could turn a business trip into a family excursion. Plug in internet available on two working surfaces in the room, with easy plug in areas for ipads and phones to be recharged and of course wireless. Kitchen is perfect for the travelers that like to eat in with a full size refrigerator. Tuesday, Wednesday and Thursday evenings --food available in main level. Located near highway, grocery store, beaches and gas station.
for Everyoneby A verified traveler
Residence inn San Juan CapristranoPosted Apr 29, 2014
The staff were friendly, the bed was comfortable and the room was clean. This a great place close to I5!
Recommendedby Chris White from Maryland
Great stopover location between LA and San DiegoPosted Apr 21, 2014 on Hotels.com
Loved the Residence Inn at San Juan Capistrano... beautifully designed and immaculately clean rooms, excellent breakfast bar and evening happy hour service. We only had one day mapped out for our stay, but could have easily spent three or four days here between the Capistrano mission and Dana Point beach activities....
for Everyoneby Nik
Great hotel close to beach areaPosted Apr 20, 2014
Hotel front desk ladies knowledgable and friendly. Tuesday, Wednesday, and Thursdays social hour with complimentary food, wine, and beer. Free breakfast and all other amenities in working order. Only thing missing for us was a bath tub for kids (only a shower), but I'm sure it could have been requested. Amazing stay and would definitely stay again!
Recommendedby Bunce from San clemente
It workedPosted Apr 8, 2014 on Hotels.com
We live locally but had to be out for a house repair. I was impressed with how much convenience and space the room had. Kitchen was great for making lunches etc. Stocked with utensils, dishes etc!
for Business Travelersby A verified traveler
Posted Apr 7, 2014 on Hotels.com
I was disappointed. Room was not ready until close to 6 pm. Next day housekeeping did not come until 5 pm when I had just returned to the room. Location was disappointing. Breakfast room was dirty, food all over the serving area, extremely unappetizing. Aside from this, the staff was friendly and apologetic, while I appreciate that, it did not lessen the negative impact. I have stayed in a lot of Residence Inn's before and most of my experiences have been pleasant. After this, NEVER AGAIN!
for Personal Eventby A verified traveler
Easy place for family/dogsPosted Apr 1, 2014 on Hotels.com
Great hotel if you have a dog or kids. Small kitchen and couch area. Breakfast is free but not great quality. No room service or restaurant except breakfast. Good pool and sport court. Very easy and comfortable. We have stayed here a few times. Great showers!