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Reviews of Selá Nicaragua

4 out of 5
Selá Nicaragua
1 Redonda Bay, Playa Gigante, Tola

Reviews

8.4

Very Good

Rating 10 - Excellent. 67 out of 127 reviews" "
Rating 8 - Good. 33 out of 127 reviews" "
Rating 6 - Okay. 13 out of 127 reviews" "
Rating 4 - Poor. 6 out of 127 reviews" "
Rating 2 - Terrible. 8 out of 127 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

José

Stayed 2 nights in Mar 2024

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Aqua Management Team on Mar 19, 2024
We really appreciate your hight punctuation!

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. I would recommend this place to anyone and everyone!! We’ll definitely be returning.
Stayed 7 nights in Feb 2024
Response from Aqua Management Team on Feb 27, 2024
Thank you for taking the time to share your experience.We looking forward to host you soon again!

2/10 Terrible

John

Stayed 1 night in Jan 2024
Response from Aqua Management on Feb 22, 2024
Agradecemos su evaluación!Sin embargo nos gustaría saber más de su experiencia para mejorar en las debilidades que experimento durante su estancia.Gracias!

2/10 Terrible

Yeltsin, Los Angeles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service and the pool dirty old like was abandoned..restaurant staff horrible and the food was ok to expensive for the quality of food they gave you… Wont recommend this place
Stayed 1 night in Jan 2024
Response from Aqua Management Team on Jan 5, 2024
Hi Yeltsin !We are sorry to hear that. We would’ve loved for you to had shared your concerns at that time so we would’ve addressed them right away.We are definitely taking in consideration your feedback since right now we are in the middle of a transition to a whole new administration! Thank you for your review!

8/10 Good

Tim

Liked: Staff & service
Stayed 6 nights in Dec 2023
Response from Aqua Management Team on Jan 4, 2024
We appreciate your feedback !

4/10 Poor

denisse

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aqua Management on Feb 22, 2024
Agradecemos su evaluación!Sin embargo nos gustaría saber más de su experiencia para mejorar en las debilidades que experimento durante su estancia.Gracias!

6/10 Okay

HECTOR, MIAMI

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The maintenance very low
Stayed 1 night in Dec 2023
Response from Aqua Management on Dec 19, 2023
Thank you so much for your feed back !We are in the middle of a management transition and we will definitely appreciate your feedback.

10/10 Excellent

Lor

Stayed 4 nights in Nov 2023
Response from Aqua Management Team on Nov 22, 2023
Hi Lor! Thank for your score ! Hope to have you soon.

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was ok, felt a bit abandoned, I found out that they just switched to a new administration and they will be making changes which I did see, our room was excellent, pool was dirty when we got there but they cleaned it right away, whatever problem we encountered they took care of us inmediately, I love that. We had a hiking tour guide named Will, he was outstanding, I can see him in a leadership role for the resort, he knows the property in and out. Overall I definitely recommend this place, we stayed in a luxury suite with a beach view, kitchen and pool with breakfast included, very nice. If you stay in a suite with a kitchen, bring your own food, you have a fully equipped kitchen.
Stayed 2 nights in Nov 2023
Response from Aqua Management on Nov 9, 2023
Hi Julio, As you could notice we are in the middle of a Management transition to take it to the next level. Hope you have back once our entire remodeling is done.

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a quiet and lovely day, would definitely recommend it to my family and friends. Staff at aqua strive to make sure you feel right at home.
Stayed 1 night in Oct 2023
Response from Aqua Management on Nov 9, 2023
Thank you very much to take the time to write this review. We are looking forward to have you soon. Aqua Management Team

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this resort, we had a blast. Aqua and staff went above and beyond to make us feel right at home.
Response from Aqua Management on Nov 9, 2023
Hi Angie!We are really glad you enjoyed your stay with us. We hope to have you soon. Best regards. Aqua Management Team

10/10 Excellent

Leonel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sinceramente. Lo mejor. Todo el personal muy agradable. Gracias
Stayed 3 nights in Oct 2023
Response from Team Aqua on Oct 18, 2023
Hola Leonel, muchas gracias por tomarse el tiempo de dejarnos su comentario, nos alegra que haya disfrutado su estadía. Le haremos saber a nuestro equipo, siempre es un placer para ellos leer esto.Le esperamos muy pronto nuevamente

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
amazing beach! not very safe for littles but we spent most of our time at the beach. the staff is amazing and the tree houses are beautiful.
Response from Team Aqua on Oct 4, 2023
Hello Carmen, Thank you so much for taking the time and leaving a review. We're glad you enjoyed your stay with us, the beautiful tree houses, and the view!Thank you for your comment on safety, we will pass it through so we can do something about that.We hope to host you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Sep 2023
Response from Team Aqua on Sep 5, 2023
Thank you so much William, we're glad you enjoyed your stay and hope to host you again soon

10/10 Excellent

Gaby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was magical. Will come back in a heartbeat. If you’re looking for a place to disconnect from the world come here, you will not regret it!
Stayed 2 nights in Aug 2023
Response from Team Aqua on Aug 16, 2023
Hi Gaby, thank you so much for taking the time and leaving a review.We're so happy you enjoyed your stay and could disconnect and relax. Looking forward to hosting you again soon.Best

8/10 Good

William

Stayed 2 nights in Jun 2023
Response from Team Aqua on Jul 15, 2023
Thank you! we hope to have you again soon.

8/10 Good

Youssef

Traveled with partner
Liked: Staff & service, property conditions & facilities
Gorgeous property however two issues I have to mention. It is not as private as it looks in the pictures, another cabin is right next to it and whoever passes behind the cabin can see the pool patio. Another thing to note, there is absolutely nothing in the town around so we mostly hang out in the cabin. The private beach for the resort is nice tho so if youre planning on not doing anything besides staying in the lodge this could be a great option
Stayed 2 nights in Jun 2023
Response from Team Aqua on Jun 9, 2023
Hello! Thank you for taking the time and leaving a review.We are happy that you enjoyed your stay and thank you for letting us know about your experience, it is vital so we can improve.And yes, the small town nearby is a small fishermen's village, and we love it, but if you're looking for more movement, it's not the place to be.We hope you had a safe trip back.

10/10 Excellent

Evaristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One with nature
This was an enjoyably relaxing unique experience for my wife and I. We’ve never been so close to nature while enjoying such pleasant creature comforts and astonishing views. We even got a good scenic walk and stair work out in daily while walking back and forth to the beach/restaurant. The staff was awesome, super friendly and accommodating to our needs.
Stayed 3 nights in May 2023
Response from Team Aqua on Jun 1, 2023
Evaristo,Thank you so much for taking the time and leaving a review. We are glad you enjoyed your stay with us. The workout is real! it keeps us young at heart. We hope to host you again so you can enjoy the views and our fantastic staff again.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Amazing resort with excellent service. Only suggestion is firmer beds and either more pillows or better ones.
Stayed 3 nights in May 2023
Response from Team Aqua on May 6, 2023
Hello Leslie,Thank you for taking the time and leaving a review. Thank you also for the suggestion, we are aware and working on a plan to make replacements and improvements.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect couple's mini-getaway in the Pacific Coast
This was a very nice surprise. Aqua Nicaragua is situated in El Gigante and enjoys their private bay with white-ish sandy beach, live music on Saturdays, great fish and seafood menu, friendly staff, spotless clean rooms, my cabin was located very close to the beach and restaurant area so I didn't have to walk very far the good: -super attentive staff, they borrowed me mosquito repellent which I had forgotten in Managua -plenty of extra activities available, from monkey to sea turtles, yoga classes, kayak riding, snorkeling, the works! -breakfast and dinner food was just great -at least my cabin was very well maintained, with AC and a fan which combined provided a nice cool temperature, I had a nice terrace overlooking the bay, a comfortable bed, and unbelievably stable WiFi connection in my room the bad: -if you are not situated by the beach, there will be a lot of walking in the wooden cat walks up and down stairs to get to the action area (beach, restaurante, etc.), but you do have to know that when you book this resort -I would advise to come by 4x4 pickup to the resort (the roads are not great) the ugly: -nothing, I wished I was able to stay 1 more night :-)
Stayed 1 night in Apr 2023
Response from Team Aqua on May 4, 2023
Hello Bruno,Thank you so much for taking the time and leave a review. We're so happy you enjoyed your stay and all that we have to offer, the fauna, the music, the activities, and our amazing staff.The stairs, we know... some actually do like them! But the views from up there are totally worth it. We hope to be able to host you again soon. Thank you so much for sharing!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Team Aqua on May 20, 2023
Thank you, George!we're glad you enjoy your stay.

10/10 Excellent

Kisthier

Liked: Cleanliness, staff & service, property conditions & facilities
It has private access to the beach
Stayed 1 night in Mar 2023
Response from Team Aqua on Mar 27, 2023
Hello,Thank you for taking the time and leaving a review. We're happy you enjoyed the place and the beach and we hope to host you again soon.Best

8/10 Good

Anadela

Traveled with partner
Liked: Cleanliness, staff & service
Colchones ya muy blandos y las ventanas no tienen cortinas, de ahí en más todo estaba excelente
Stayed 2 nights in Mar 2023
Response from Team Aqua on Mar 22, 2023
Buenos días Anadela,Muchas gracias por tomarse el tiempo de dejarnos un comentario. Nos encanta que haya disfrutado de la experiencia, y sepa que ya estamos trabajando en mejorar los puntos que menciona. Esperamos recibirles nuevamente muy pronto. Saludos!

2/10 Terrible

Albert

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I will start with the first day. The lady in the receptionist was very nice no complaint w her. At the bar area the workers were very nice and helpful. We order plenty and the staff were helpful. After the band stopped playing they started playing music in a radio and we asked if they can play a few songs in Spanish and we asked the person claiming he was the owner he said he was Argentinian. He was the one who hires the band. He said he won’t play any of the songs we request because he has white customers he needs to satisfied. I am from nicaragua and I felt offended when he said that. Acting as if our music is terrible even though he’s in nicaragua. I told my wife don’t worry I’ll just play that back in the room. He said I will call to shut your power off. After spending over $600 here and being treated like this. I will make sure I never come back. He made another joke about adding drinks to my tab as if I was broke. He was sitting with his girlfriend who was smoking all night long. He was arguing with other customer who had a dog. I know this man is not the owner and is just someone in charge who has let his ego get to him. Very unprofessional. I was already upset they only play English music all night. Upon checking out this man/heavy set with beard tells me I have to pay the room which I paid w Expedia tried charging room again then added $50 extra and I ask for receipt and he was wrong. He said sorry. But this is tactics to overcharge. Don’t come here! Not worth it
Stayed 1 night in Mar 2023
Response from Team Aqua on Mar 13, 2023
Hello Alberto,On behalf of the management, we appreciate your comment. First of all, we express our sincerest apologies. We are sorry to know that we didn't strive for the level of service that we usually provide. The person who presented the position you mentioned does not represent what we offer as a hotel experience.I will try to clarify what I can for you:- The hotel hires a band for live music every Saturday, and you can request songs but the request can be denied by the band or the hotel depending on maintaining the vibe we are looking for or that the band knows the song. - When someone is smoking and it bothers someone and they say something, we do make sitting arrangements so it is not a problem for our customers. - Our staff is 100% Nicaraguan, and we condone any type of discrimination.- Human mistakes were made but do not represent the intentionality of misbehavior.Mistakes were made and we appreciate you letting us know. Best

10/10 Excellent

Marlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing stay! Beautiful views, friendly/attentive staff and incredible rooms. I was lucky enough to get a visit from a family of monkeys as well. Overall such a great stay.
Stayed 3 nights in Feb 2023
Response from Team Aqua on Mar 7, 2023
Hello Marlee, Thank you so much for taking the time to leave a review. We are so happy that you enjoy your stay! And most excited about the monkey visit, they are adorable! We hope you had safe travels and hope to host you again soon. Best

6/10 Okay

Saul

Stayed 1 night in Jan 2023
Response from Team Aqua on Mar 6, 2023
Thank you for taking the time to leave a review! We hope you had a wonderful stay and hope to see you again soon.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Team Aqua on Jan 10, 2023
Thank you Jill, We hope to host you again soon.Best,Team Aqua

10/10 Excellent

Elsa Noemi

10/10 Excellent

Edwin

Stayed 2 nights in Oct 2022

2/10 Terrible

Heyling, Bay point

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
House was duty but great view
Stayed 1 night in Jun 2022

6/10 Okay

Shawn, Colorado Springs

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in dire need of upgrading. They had few activities and the ones they did have were substandard. The only shining, ray of light was the staff. A great group of hard working folks who were extremely accommodating. This property has great potential but has been neglected over the years.
Stayed 3 nights in Jun 2022

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, nice and peaceful would visit again
Stayed 2 nights in May 2022
Response from The AQUA Team on Jun 9, 2022
Thank you for your review! We are glad you enjoyed your stay with us.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are spectacular and the beach is secluded and beautiful. The food at the restaurant was fresh and delicious. The staff are very accommodating. Wonderful place!
Stayed 1 night in May 2022
Response from The AQUA Team on Jun 9, 2022
Thank you for your review! We are glad you enjoyed your stay with us.

10/10 Excellent

Stephane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re on the fence about Aqua, don’t think about it anymore and just book it! This place is absolutely awesome and exceeded all our expectations. Extremely relaxing, incredible beach, very secluded, away from it all. If you can, book a room with your own pool, it is absolutely stunning and worth it. The only downside I’d highlight is that if you have mobility issues, the stairs to get down to the beach can be quite tricky and are the only option. If you can walk, then you’ll love Aqua!!
Stayed 6 nights in May 2022
Response from The AQUA Team on Jun 9, 2022
Thank you for your review! We are glad you enjoyed your stay with us.

8/10 Good

Manuel, POTOMOAC

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at this exquisite hidden gem in the pacific of Nicaragua
Stayed 1 night in Apr 2022
Response from JS on May 1, 2022
Good morning Manuel! Thanks for your comments! We really appreciate it. Hope to have you back soon. Regards, Johnny S.

8/10 Good

AC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is stunning
Stayed 5 nights in Mar 2022
Response from Johnny S on Mar 23, 2022
Thank you so much for your very kind words. We are all delighted to know that you enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, it is very rewarding to know how much our guests enjoy themselves when visiting Aqua. We hope to be able to welcome you back very soon. Regards, Johnny S.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
This was exactly what I needed, beautiful surrounding, great service and willing to help with anything, total relaxation. I almost don’t want to teen anyone else about this place
Stayed 6 nights in Nov 2021
Response from CGordon on Dec 6, 2021
Dear Chelsea, Thank you so much for your very kind words. We are all delighted to know that you enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, it is very rewarding to know how much our guests enjoy themselves when visiting Aqua. We hope to be able to welcome you back very soon.

10/10 Excellent

??

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the natural evolutionary treehouse.
Stayed 1 night in Sep 2021
Response from Johnny S. on Oct 16, 2021
Thanks for your Feedback, We really apreciated.

8/10 Good

DALIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel tola is ok especialmente el que le guste la naturaleza. Merefiero al hotel aqua resort.
Stayed 1 night in Sep 2021
Response from Johnny Suazo on Oct 28, 2021
Buenas noches, Dalia. Muchas gracias por tu comentario los cuales son muy importante para nosotros. La esperamos de regreso pronto. Saludos, JS

6/10 Okay

Deborah

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
More rustic than luxury. I have stayed in similar resorts in Nicaragua and had a better experience. You had to climb stairs to get anywhere in the resort Which was a pain and unexpected. the mini plunge pools where small and the water looked dirty. The front desk staff and our bellboy where friendly and extremely helpful. Unfortunately, the staff at the kitchen did not share the same level of service even though there was only a handful of people. we kept having to flag the waiter for drinks and food status. The overall experience was mixed some of the food was well cooked while others had to be returned. The rooms were ok, except we had bugs everywhere even on the bed. We were supposed to stay two nights but only stayed for one. The shower was cool but the bedsheets were dated and the mattress had a tear. The beach was beautiful and made it worth it. I would recommend for one or two nights top just for the experience of the beach.
Stayed 2 nights in Aug 2021
Response from Aqua Team on Nov 1, 2021
Dear guest, Thanks for your Feedback, we really appreciate it.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing relaxing place great customer services
Stayed 2 nights in Aug 2021
Response from Aqua Team on Aug 18, 2021
Dear guest Thank you very much for sharing your experience with the community, hope to have you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and overall really attentive! The hotel was very different and nice! The ambiance of the place was really good! And the scenery was amazing
Stayed 1 night in Aug 2021
Response from Aqua Team on Aug 10, 2021
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back with us at Aqua!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Johnny Suazo on Jun 2, 2021
"Thanks for staying with us. We appreciate your feedback!"

8/10 Good

Verified traveler

Stayed 1 night in May 2021
Response from Aqua Sales Team on Jun 18, 2021
Thanks for staying with us and hope to welcome you back in the future.

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Disliked: Staff & service
What i liked was the nayure side the trees it was hidden in the forrest sharing the ocean side , what i did not like was the lart of the staff , the wifi went front desk send md the wrong password , toilet paper went out ,took a while to get some , i tried to ask for the wifi at the bar they told me there was no wifi i guess frequent people that stay at the hotel arrived that night they ask for the wifi they got it right away the day we were leaving we woke up early our water was shut off couldn't even brush my teeth or wash my face and use the restroom. I tried to schedule a horse back ride couldn't do it the guy in charge of the horses was out of town tried to get a 60 minute massage couldn't because there was only one person given massage .
Stayed 3 nights in May 2021
Response from Johnny Suazo on Jun 2, 2021
"Thanks for staying with us. We appreciate your feedback!"

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEACH FRONT
Stayed 1 night in May 2021
Response from Aqua Sales Team on Jun 18, 2021
Thanks for staying with us and hope to welcome you back in the future.

8/10 Good

Miguel, Nicaragua

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nos encanta siempre la naturaleza y cómo se ha reforestado toda el área circundante.
Stayed 2 nights in Sep 2020
Response from Reservaciones on Oct 31, 2020
Buenos días Miguel, Muchas gracias por su comentario. Esperamos tenerlo de regreso pronto Saludos.

2/10 Terrible

Verified traveler

Stayed 4 nights in Aug 2020
Response from Aqua Sales Team on Jun 18, 2021
Thanks for staying with us and hope to welcome you back at Aqua in the future.

6/10 Okay

Ramon

Liked: Cleanliness
Overall it was a good stay, there is some work needed inside rooms, doors are not sealed so you get spiders inside the room. Tables at the restaurant are cleaned by glade(odor) instead of alcohol or disinfectant.
Stayed 2 nights in Jul 2020
Response from Aqua Sales Team on Jun 18, 2021
Dear Guest Thank you so much for your observation and sorry for the late reply, we already switched to alcohol. Hope to have you back in the future.