Cafe

Reviews of DoubleTree by Hilton San Juan

4 out of 5
DoubleTree by Hilton San Juan
105 Avenida de Diego, San Juan

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1003 reviews" "
Rating 8 - Good. 235 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erika Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful. The staff was extremely wonderful
Stayed 4 nights in Apr 2024
Response from Doubletree San Juan on Apr 16, 2024
Thank you for taking the time to leave a review Erika. We're delighted you had a great stay, and that our staff made your experience even better! We hope to see you again soon!

10/10 Excellent

Shirah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Doubletree San Juan on Apr 16, 2024
It sounds like you had a fantastic time, and we appreciate you choosing us and can't wait to have you back Shirah!

10/10 Excellent

Ivy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a perfect stay. We loved all of the amenities
Stayed 1 night in Apr 2024
Response from Doubletree San Juan on Apr 13, 2024
Thank you for your feedback Ivy! We're thrilled you took advantage of our amenities – that's what they're there for! We'd love to welcome you back for another enjoyable stay

10/10 Excellent

Wanda

Traveled with family
Liked: Amenities
Buen servicio en todo y todos muy felices y simpáticos
Stayed 1 night in Apr 2024
Response from Doubletree San Juan on Apr 9, 2024
Muchas gracias por tu compartirnos tu experiencia en nuestra propiedad Wanda; fue un verdadero placer tenerte con nosotros. ¡Esperamos tenerte de vuelta pronto!

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from supermarket.
Stayed 4 nights in Mar 2024
Response from Doubletree San Juan on Apr 8, 2024
Saludos Chris, Thanks for your feedback. Hope to see you on your next trip!

10/10 Excellent

Sheraine, Pelham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So thankful for this property. The staff was extremely friendly and kind. I would visit again.
Stayed 3 nights in Mar 2024
Response from Doubletree San Juan on Apr 5, 2024
Thank you for your kind words Sheraine, we're so happy to hear you found our property and service wonderful, can't wait to have you back!

10/10 Excellent

Man Yi Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, bus stop less than a block away
Stayed 4 nights in Mar 2024
Response from Doubletree San Juan on Apr 5, 2024
Thank you for your review Man Yi, it was a pleasure having you stay with us. We're looking forward to your next visit!

8/10 Good

Lina, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pictures maximize a lot the amenities and room spaces. Very tiny rooms nothing like the pictures. Pool is also very small.
Stayed 4 nights in Mar 2024
Response from Doubletree San Juan on Apr 1, 2024
Saludos Lina, Thanks for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay before a cruise. Location was perfect and there is a grocery store across the street. Beach is walkable or they offer a golf cart shuttle.
Stayed 1 night in Mar 2024
Response from Doubletree San Juan on Apr 1, 2024
Thank you for your feedback, Stacey. We're glad to hear our property was the perfect fit for your trip. We look forward to having you back with us soon!

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super helpful. Love this place
Stayed 5 nights in Mar 2024
Response from Doubletree San Juan on Mar 30, 2024
Thank you for your kind words Eileen, we're beyond ecstatic to hear you had a wonderful stay in our property. Come back soon!

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on Mar 27, 2024
Thank you for your great review Crystal, it was a pleasure having you with us and look forward to your next visit!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Doubletree San Juan on Mar 25, 2024
Saludos Jeffrey, Thanks for your feedback! Hope to see you soon!

8/10 Good

Dr. Travis

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was cool. Nothing to brag about.
Stayed 2 nights in Feb 2024
Response from Doubletree San Juan on Mar 23, 2024
Thank you for your review Dr.Travis, we look forward to your next visit!

2/10 Terrible

Benjamin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was kicked off the property first day and banded with no real reason and no investigation as to why. One of the staff members started to crying and said that she was scared of me for no reason and I was booted. Trash customer service.
Stayed 5 nights in Feb 2024
Response from Doubletree San Juan on Mar 22, 2024
Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns or questions.

10/10 Excellent

Hilda

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on Apr 4, 2024
Thank you for your review Hilda, and for choosing our property for your PR stay. Can't wait to have you back!

10/10 Excellent

Ann Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 2 nights in Mar 2024
Response from Doubletree San Juan on Mar 12, 2024
Thank you for your review Ann Marie, and for choosing Doubletree San Juan for your PR stay! We're happy to know our hotel was a perfect fit for you. Hope to see you back soon!

10/10 Excellent

John, Brookfield

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on Mar 4, 2024
Thank you for your review John, we can't wait to have you back with us!

8/10 Good

Marquita A., South Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and well maintained.
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on Feb 29, 2024
Thank you for your review Marquita, we’re so happy that you enjoyed yourself. Come back soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well kept. Staff was helpful and friendly. There are many restaurants within walking distance.
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on Feb 29, 2024
Thank you for your review Amy, we are happy to hear our hotel was a perfect fit for your trip to PR. We look forward to having you back with us soon!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay. Furnish ride to beach where they have towels on location.
Stayed 3 nights in Feb 2024
Response from Doubletree San Juan on Feb 20, 2024
Thank you for your feedback Russell, and for choosing Doubletree San Juan for your visit to PR. We look forward to having you back soon!

10/10 Excellent

Andrew Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Doubletree San Juan on Feb 19, 2024
Thank you for your feedback Andrew, we look forward to having you back soon!

2/10 Terrible

Erica

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I have stayed at this hotel before . First time was a better experience and I even found a roach the first time ; but this visit was the last time . The beach attendant was super rude and I’m surprised they let him be employed there . Walls are paper thin and you can hear hallway noises and house keeping vacuums and talking . Mentioned the rude attendant at check out and they didn’t ask for more information, they just said oh well . Never will I stay here again .
Stayed 1 night in Feb 2024
Response from Doubletree San Juan on Feb 17, 2024
Thanks for sharing your feedback Erica, we’re sorry your experience was not up to standard. It was an uncommon instance, and will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on Feb 15, 2024
Thank you for your review Ann, and for choosing our property for your visit to PR. We hope to see you soon!

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Doubletree San Juan on Feb 29, 2024
Thank you for your review Chrissy, and thank you for choosing our property. We can't wait to your next visit!

10/10 Excellent

Wilmer, Cabo Rojo

Liked: Cleanliness, staff & service, property conditions & facilities
Non expensive luxury room.. smell good, clean and quiet
Stayed 1 night in Feb 2024
Response from Doubletree San Juan on Feb 13, 2024
Thanks for your review Wilmer, we're proud to hear our property was a great fit for your PR visit. We look forward to having you back with us soon!

8/10 Good

Alexandra

Stayed 1 night in Feb 2024
Response from Doubletree San Juan on Mar 21, 2024
Thank you for your review Alexandra, it was a pleasure having with us. Looking forward to your next stay!

8/10 Good

orlando

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I found different from my past stays here is that now to go to your room you have to use your key on the Elevator that’s new
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on Feb 13, 2024
Thank you for your review Orlando, we're pleased to have you back with us as your home away from home. See you soon!

10/10 Excellent

Sherese

Liked: Cleanliness, property conditions & facilities
Response from Doubletree San Juan on Feb 13, 2024
Thank you for your 5-star review Sherese, we look forward to your next visit!

8/10 Good

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located "close" to the Beach with a shuttle readily available. Room was clean and open but drawers really needed cleaning
Stayed 1 night in Feb 2024
Response from Doubletree San Juan on Feb 10, 2024
Thank you for your feedback David, we're glad to hear you enjoyed our facilities. Your feedback helps us do better.

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, great service, kind and friendly to my requests and questions about the area. Will return due to the positive experience at DoubleTree.
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on Feb 6, 2024
Thank you for your feedback Janet, we’re happy you had a fantastic time with us! Thanks for your support, we’re thankful for amazing guests like you. We hope to see you again soon!

10/10 Excellent

Jaquita, Waldorf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this property. Staff was nice, facility was amazing, and the location was everything! 24 hr grocery store across the street, and the beach is a 5 minute walk. If u enjoy the night life, everything is within a 5-10 minute Uber ride. I would definitely stay here again!
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on Feb 6, 2024
Thank you for your feedback Jaquita, we’re so happy that you enjoyed yourself. Thanks so much for your kind words and the compliments. Come again soon!

10/10 Excellent

DELILAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really Enjoyed my stay, the front desk was AMAZING! The recommendations for restaurant was so good! Definitely would return.
Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on Feb 2, 2024
It was a pleasure having you with us Delilah! Thanks so much for your feedback, we’re happy that you’re happy, and we’re looking forward to your next visit.

10/10 Excellent

Joanne

It was a fantastic place to stay prior to our cruise. Great bar and restaurant.
Stayed 1 night in Jan 2024
Response from Doubletree San Juan on Jan 31, 2024
Thanks for the feedback and the support Joanne, it was a pleasure having you visit us here at Doubletree San Juan. We’re looking forward to your next visit!

4/10 Poor

Daryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on Jan 31, 2024
Thanks for sharing your feedback Daryl. We’re sorry your experience didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach our hotel manager, Michael Arroyo.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and great location
Stayed 1 night in Jan 2024
Response from Doubletree San Juan on Jan 25, 2024
Thank you for your feedback Jack, we are proud to hear our staff was able to make your stay a wonderful one and look forward to your next visit!

10/10 Excellent

Tantianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on Jan 19, 2024
Thank you for your 5-star review Tantianna!

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jan 2024
Response from Doubletree San Juan on Jan 19, 2024
Thank you for your feedback Robert, we are happy to hear you had a wonderful stay with us. Looking forward to seeing you again!

8/10 Good

Isphara

Stayed 7 nights in Jan 2024
Response from Doubletree San Juan on Jan 19, 2024
Thank you for your feedback Isphara!

2/10 Terrible

Danish

Stayed 1 night in Jan 2024
Response from Doubletree San Juan on Jan 19, 2024
We are sorry to hear your experience didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Feel free to contact Michael Arroyo with any feedback you'd like to share.

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week here and had a great time. I would highly recommend staying at this property. Pros: - Hotel is updated, in great condition, in a relatively quiet area, and comfortable. We did not hear anyone in the adjoining rooms. - Pool is clean, lounge area is spacious with plenty of chairs both in the sun and shade. The cabanas are nice place to relax. Towel cabinet was always fully stocked. - "Beach Club" was very nice with timely shuttles, quick set up of umbrella and chairs, and on a beautiful beach. - On-site restaurant was enjoyable with an ample variety of items and no wait was ever encountered. Some reviews have complained of the price; however, San Juan tends to be more expensive and the prices at Cafe Pierre were in line with what we encountered elsewhere. - There is a 24 hour grocery store directly across the street. - Parking was convenient with unlimited in/out privileges. - Service was great with all employees being helpful and friendly. We requested a later checkout that was happily granted. Cons: - There are not many walkable dining options nearby so be prepared to for long walk or quick Uber ride. (Btw, it was very easy to get Uber rides the entire time we were here.)
Stayed 6 nights in Jan 2024
Response from Doubletree San Juan on Jan 15, 2024
Thank you for your amazing words Dennis, it was a pleasure taking care of you and your family during your visit. We are excited to hear you enjoyed our property and our staff's personalized service. We can't wait to have you back with us again!

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very helpful
Stayed 6 nights in Jan 2024
Response from Doubletree San Juan on Jan 15, 2024
Thank you for kind words about our staff and your review Cynthia, we pride ourselves on providing the best service possible to our guests and are happy to hear you had a great stay with us. We look forward to having you back soon!

10/10 Excellent

Carolyn

Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on Jan 15, 2024
Thank you for choosing Doubletree San Juan for your stay and for review Carolyn!

10/10 Excellent

Dennise, TAFB

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on Jan 15, 2024
Thanks for your 5-star review Dennise, we look forward to your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for your great review Anonymous, we are happy to hear our property was perfect for your stay and look forward to having you back with us soon!

2/10 Terrible

Jennifer

Stayed 6 nights in Dec 2023
Response from Yodil Caban - GM on Jan 1, 2024
Saludos Jennifer,We value all comments from our guests, and we are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about your specific concerns to better address them. If you could provide additional details by contacting us directly, we would be grateful for the chance to make amends and improve the aspects that fell short.Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Always at your service,Yodil CabanGeneral ManagerWe value guests’ feedback and would appreciate the opportunity to make things right.

10/10 Excellent

xiangjie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for choosing Doubletree San Juan and for your review Xiangjie!

2/10 Terrible

Peter

Stayed 1 night in Dec 2023
Response from Yodil Caban - GM on Jan 1, 2024
Saludos Peter,We value all comments from our guests, and we are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about your specific concerns to better address them. If you could provide additional details by contacting us directly, we would be grateful for the chance to make amends and improve the aspects that fell short.Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Always at your service,Yodil CabanGeneral ManagerWe value guests’ feedback and would appreciate the opportunity to make things right.

8/10 Good

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom could have been cleaner as there was hair and dust in the corners. Bed was comfortable. Joanne in Cafe Pierre deserves a mention from us for her efficiency and helpfulness - thank you!
Stayed 1 night in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for your review Joyce. We are so sorry to hear that your experience fell short of expectations and are making changes prevent this from happening in the future. We are happy to hear Joanne made your stay memorable and will surely let the team know.

10/10 Excellent

Emmeline, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean. Would come back again.
Stayed 2 nights in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for your review Emmeline, it was a pleasure having you stay with us. We’re happy that you’re happy, and we’re looking forward to your next visit.

10/10 Excellent

gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thanks for your review Gary, we hope to see you again soon!