Exterior

Reviews of Courtyard Marriott Paso Robles

3 out of 5
Courtyard Marriott Paso Robles
120 S Vine St, Paso Robles, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 498 out of 942 reviews" "
Rating 8 - Good. 303 out of 942 reviews" "
Rating 6 - Okay. 68 out of 942 reviews" "
Rating 4 - Poor. 39 out of 942 reviews" "
Rating 2 - Terrible. 34 out of 942 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rino

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Owner on Feb 26, 2024
Rino, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Mark

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Under renovation. Confusing entrance, terrible signage, blocked off roads. Not indicated on website. Very frustrating
Stayed 1 night in Feb 2024
Response from Owner on Feb 26, 2024
Thank you for your feedback, Mark. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.

10/10 Excellent

Deepak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amy at the Bistro Bar went out of her way to serve us. Very polite and excellent customer service. We very much appreciated her and her friendliness. Thank you Amy.
Stayed 2 nights in Dec 2023
Response from Owner on Jan 1, 2024
Deepak, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and feels safe
Stayed 1 night in Dec 2023
Response from Rein on Dec 7, 2023
Dear Julie,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay at Courtyard by Marriott Paso Robles.Ensuring a safe and clean environment is of utmost importance to us, and we're delighted that you found your room to meet these standards. It's also wonderful to hear that our staff was attentive and helpful, contributing to a positive overall experience.We're pleased that the shower water pressure and volume met your expectations, and that the proximity of the ice and elevator to your room added to the convenience of your stay. Additionally, we're glad that our complimentary parking further enhanced your experience.We appreciate your kind words and your recognition of the efforts we put into providing a comfortable and enjoyable stay. If there are any specific aspects you'd like to highlight or any suggestions for improvement, please feel free to share.We look forward to welcoming you back to Courtyard by Marriott Paso Robles in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing [Hotel Name]!

10/10 Excellent

Luis

Stayed 2 nights in Nov 2023
Response from Owner on Nov 23, 2023
Luis, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Elke, Los Angeles

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very comfortable bed!
Stayed 1 night in Oct 2023
Response from Owner on Oct 16, 2023
Elke, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Darius

Stayed 1 night in Sep 2023
Response from Owner on Sep 25, 2023
Darius, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Owner on Sep 25, 2023
Grant, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Sandra, Claremont

Stayed 1 night in Sep 2023
Response from Owner on Oct 6, 2023
Sandra, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Hirendeep

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Sep 2023
Response from Owner on Sep 13, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Owner on Aug 28, 2023
Christina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only negative was the bed- the mattress was very uncomfortable.
Stayed 1 night in Aug 2023
Response from Owner on Sep 9, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

4/10 Poor

Dorothy

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Owner on Sep 8, 2023
Thank you for taking the time to review us, Dorothy. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Leonid

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Owner on Aug 10, 2023
Thank you for taking the time to review us, Leonid. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Ellen

Stayed 1 night in Jul 2023
Response from Owner on Aug 16, 2023
Ellen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room. Construction underway, messy elevators.
Stayed 1 night in Jul 2023
Response from Owner on Jul 26, 2023
William, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Owner on Jul 14, 2023
Shane, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Staci

Traveled with family
Liked: Cleanliness, staff & service
We were on the first floor and there were several holes in the curtain. The bed was hard, and the bathroom door was painted sloppy with a different color than the rest.
Stayed 1 night in Jun 2023
Response from Rein on Jul 3, 2023
Dear Staci, Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your observations regarding the condition of the curtain, the comfort of the bed, and the appearance of the bathroom door. We apologize for any inconveniences or disappointments these issues may have caused during your stay.Maintaining the comfort and satisfaction of our guests is important to us, and we apologize for any shortcomings you experienced. We will address the concerns you raised with our maintenance and housekeeping teams to ensure that the curtain holes are repaired, the bed comfort is reviewed, and the bathroom door is properly painted to match the rest of the room.We strive to provide a pleasant and enjoyable stay for all of our guests, and we regret that we fell short of your expectations in these areas. Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention.We hope that you would consider giving us another opportunity to provide you with a better experience in the future. If you decide to stay with us again, please feel free to reach out to our management team in advance, and we will do our best to ensure your satisfaction.Thank you again for your feedback, and we apologize for any inconvenience caused. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Rein on Jul 3, 2023
Hi Gordon, On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Owner on Jun 26, 2023
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Tyler

Stayed 1 night in Jun 2023
Response from Owner on Jun 16, 2023
Thank you for taking the time to review us, Tyler. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. The property was nice but seemed to be out of the way.
Stayed 1 night in Jun 2023
Response from Rein on Jun 12, 2023
Hi Jeff, Thank you for sharing your feedback with us. We are happy to hear that you liked our property and enjoyed your stay. We are sorry to hear that you felt our location was out of the way. We are located in a quiet and peaceful area, but we are also close to many attractions and amenities. We hope you had a chance to explore some of them during your visit. We appreciate your business, and we hope to see you again soon.

10/10 Excellent

karina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place huge room, quite and closed to everything
Stayed 1 night in May 2023
Response from Owner on Jun 5, 2023
Karina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

John, Dublin

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is getting old and will need refurbishment shortly. It’s pleasant, clean and the beds were good. Breakfast was expensive although custom cooked. The rooms were small but clean and the decor uninspiring.
Stayed 1 night in May 2023
Response from Owner on Jun 2, 2023
John, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Dahlya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Owner on Jun 1, 2023
Dahlya, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 2 nights in May 2023
Response from Owner on May 15, 2023
Roy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

JAMES, SAN DIEGO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in May 2023
Response from Owner on May 15, 2023
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Inga, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Owner on May 29, 2023
Inga, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Owner on May 2, 2023
Anna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Wedding weekend
This hotel was nice but not super nice. It was adequate. My complaints are few: TERRIBLE pull out sofa bed in the room and no coffee in the lobby. You could purchase at the in house Starbucks, but really? No plain old coffee?? What they got right - very clean and attractive hotel, counter staff very friendly and efficient. Fresh baked cookies at he front desk. My husband ate a dozen (I would prefer coffee) and very quiet atmosphere. No trafic noise or wild people goin up and down the halls. I would stay here again.
Stayed 2 nights in Apr 2023
Response from Owner on May 2, 2023
Thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Mikah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Owner on Apr 19, 2023
Mikah, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean upin arrival, friendly staff, quiet and clean. Could use a free breakfast
Stayed 2 nights in Mar 2023
Response from Owner on Apr 3, 2023
Robert, thank you for taking the time to review us and share your experience. We are happy to see our property and staff provided you with a great stay, and we hope you come visit us again soon!

10/10 Excellent

Anna

Stayed 1 night in Mar 2023
Response from Owner on Mar 29, 2023
Anna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Susan

Traveled with family
Liked: Staff & service, property conditions & facilities
Front desk and breakfast lady, all very very pleasant
Stayed 2 nights in Mar 2023
Response from Owner on Mar 20, 2023
Susan, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistency
It was as it always is consistent quality and a friendly staff
Stayed 1 night in Mar 2023
Response from Owner on Mar 20, 2023
James, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Judie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Owner on Apr 3, 2023
Judie, thank you for taking the time to review us and share your experience. We are happy to see our property and staff provided you with a great stay, and we hope you come visit us again soon!

10/10 Excellent

Devlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is absolutely gorgeous, check in was quick, efficient and easy. Staff extremely friendly and polite.
Stayed 1 night in Mar 2023
Response from Owner on Mar 12, 2023
Devlyn, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Arceo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Owner on Mar 29, 2023
Arceo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Arash

Liked: Staff & service, amenities, property conditions & facilities
Clean recently built property. Courteous staff.
Stayed 1 night in Feb 2023
Response from Owner on Mar 1, 2023
Arash, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Michelene

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
check in Friendly service no hassles very quiet good service easy checkout room was nice and clean everything was easy and I was very happy
Stayed 1 night in Feb 2023
Response from Owner on Mar 1, 2023
Michelene, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Owner on Feb 8, 2023
Kathy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Dustin

Stayed 2 nights in Jan 2023
Response from Owner on Mar 7, 2023
Dustin, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Dina

Stayed 1 night in Dec 2022

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property would be beautiful in the Spring. We had rain and the outside furniture was wet. It was perfect for an overnight for us. Thank you.
Stayed 1 night in Dec 2022
Response from Owner on Jan 5, 2023
Barbara, we appreciate you taking the time to review us and leave an awesome rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night's sleep
It was our first stay in this hotel as we traveled from Los Angeles to the SF Bay Area. We were pleased with the hotel location and quiet room. The room was roomy and comfortable. Perfect for a good night's sleep. All staff members were pleasant and accommodating regardless of the time of day. Easy freeway access too.
Stayed 1 night in Dec 2022
Response from Owner on Dec 30, 2022
Karen, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Rein on Dec 27, 2022
Hi John, Thank you for taking your time to share your experience during your stay with us. I am glad that you enjoyed your stay we are looking forward to welcome you again soon.

10/10 Excellent

Anthony

Liked: Staff & service, amenities, property conditions & facilities
Right from the moment i walked in Ms. Goethe at the front desk greeted me with the warmest smile, very friendly and the most delicious cookies i had had all day, i trully enjoyed the stay at Paso Robles and will definitely be back
Stayed 1 night in Dec 2022
Response from Owner on Jan 5, 2023
Anthony, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor ventilation, questionable heat, and bad light
The ventilation in our room was horrible. It appears the vents connect to the nearby room. Such that any smells you would expect in a bathroom carried over to ours. Multiple times during our 2 night stay we found unpleasant odors wafting into our bathroom from the adjacent room. We ended up buying a Black Ice air freshener just to make it bearable. Further, the hot water in the shower was intermittent, some items weren’t restocked during the room service, and the lighting in the bathroom was straight out of an asylum…(admittedly me complaining about little things at this point). I would not recommend this hotel.
Stayed 2 nights in Dec 2022
Response from Owner on Dec 26, 2022
Thank you for taking the time to share your feedback about your recent stay, Matthew. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

John

Stayed 1 night in Dec 2022
Response from Owner on Dec 26, 2022
we appreciate you taking the time to review us and leave an awesome rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

William, Newport Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and lots of little touches made it special...Hot Coco Bar!
Response from Owner on Dec 21, 2022
William, thank you for the kind words and awesome review! Our team is thrilled to see you enjoyed your stay with us and hope to host you again next time your travels bring you this way!