Ratings based on 901 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from palm springs, ca

Right off the fwy and clean

Posted Aug 21, 2014
Very easy to find. Right off the fwy. Close to food and gas and the beach was just a few minutes down the road. Hotel was clean, staff was great but the beds were not that comfy. Cheap thin sheets and hard bed. We were on the 2nd floor with nice view of retaining wall and employees taking out trash :( but it wasn't too bad
5 out of 5
Recommended
for Families
by A verified traveler from UK

Overnight stay at Pismo Beach Area

Posted Aug 18, 2014
Pros: very up to date, clean, idea for the four adults, would be comfortable for a longer stay, good size pool. plenty of parking.
Cons: Nothing.
Location: Shopping mall within walking distance from hotel, places to eat close by at the shopping mall, Pismo only a short drive away.
We booked the hotel for an overnight stay on our way down the coast. The pool was nice to relax at for a hour after a long drive down the coast road. The girls enjoyed being close to the shops at the mall across the main road. Staff were pleasant and welcoming on our arrival.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice hotel, a little far from beach

Posted Aug 10, 2014
Pros: Very clean, well managed, excellent staff.
Cons: Nothing
Location: Very close to Pismo Beach pier although not a walking distance. Very close to premium outlets and a couple of restaurants.
One of the better Hilton's we've stayed at in terms of comfort and excellent staff. If you are a beach goer it is a little far from the Pismo Beach pier, definitely a drive to get there, just a very short one. The room was very clean and the towels were the softest ever. The beds were adjustable for firmness and very comfortable. Very quiet inside, freeway sounds on the outside. Would definitely stay there again.
1 out of 5
by A verified traveler from San Carlos, California

Dishonest staff refused to honor our reservation

Posted Jul 28, 2014
Pros: Nothing.
Cons: Hotel management should not overbook the hotel, bumping Expedia guests, so the hotel can gouge other potential customers with higher rates.
After a long day of driving (I am five months pregnant), I arrived at the hotel with my husband and son to participate in a special youth baseball tournament. Despite the fact that I booked my reservation more than a month in advance -- and I had a Hilton confirmation number -- the hotel refused to honor my reservation and did nothing to help remedy the situation other than to attempt to blame Expedia for the problem. We know better. Expedia got a confirmation from the specific Hilton Garden Inn; it was not an Expedia confirmation code. The Expedia representative could not have been more helpful. Despite the fact that all the hotels in Pismo Beach were sold out due to the baseball tournament, the Expedia representative stayed on the phone searching for other options; she found a room at a better, more expensive place and covered the difference in cost. She even fought with a representative of the new hotel to make sure she did not give our room away before we got there. In short, the Expedia representative did everything possible to remedy the problem the Hilton management caused and refused to help fix. It was obvious to us and our friends that the Hilton staff simply saw the opportunity to bump us and sell our room to someone else at a higher rate, and they did just that. It was a fully disgusting experience and one we will never repeat at that Hilton or any other.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Perfect location.

Posted Jul 28, 2014
Great staff, clean rooms, very accommodating. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel~

Posted Jul 27, 2014
Very Clean, staff was great, close to restaurants, shopping, beach. Would stay again. Also good gym and nice pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice hotel close to the beaches

Posted Jul 27, 2014
Pros: Location to beaches and other activities.
Cons: The bed was so HARD.
Location: Beaches, dune buggies, restaurants, shopping, and movie theaters.
My husband and I vacationed in Pismo Beach to relax and have fun. Three beaches are close, plus shopping and a variety of places to eat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very accommodating

Posted Jul 16, 2014
Helpful staff Enjoyed the lounge Food was good Really liked the room Parking accessible
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to many things.

Posted Jul 6, 2014
All in all a good experience. Large room. Good ammenities. Close to many things. Quiet Neighbourhood. Pleasant staff.
3 out of 5
by A verified traveler

Misled

Posted Jul 1, 2014
I put in Expedia for a 2 bedroom suite. Instead I got 1 room with 2 beds. Not what we wanted.