Front of property

Reviews of Courtyard by Marriott San Luis Potosi

3.5 out of 5
Courtyard by Marriott San Luis Potosi
Benito Juarez 1220, San Luis Potosi, SLP

Reviews

8.8

Excellent

Rating 10 - Excellent. 118 out of 229 reviews" "
Rating 8 - Good. 81 out of 229 reviews" "
Rating 6 - Okay. 19 out of 229 reviews" "
Rating 4 - Poor. 8 out of 229 reviews" "
Rating 2 - Terrible. 3 out of 229 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

victoria

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gracias on Dec 13, 2023
Que tal, VictoriaEl equipo de Courtyard by Marriott San Luis Potosi le agradece por habernos elegido como su lugar de hospedaje.¡Esperamos tenerlo pronto de regreso!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jul 2023
Response from GM on Aug 2, 2023
Thank you for your valoration and for staying at Courtyard by Marriott San Luis Potosi.

4/10 Poor

Eduardo Abraham Rodriguez de

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was expecting to have an open buffet from Monday thru Friday, but when I went to the restaurant the first day (Monday) they told me that due to the low capacity of the hotel they would not open the buffet just order with menu, then following days, the meals were not to warm and not well cooked, no flavor, orange juice was not fresh, etc., it was very disappointed to have this kind of restaurant, then, restaurant closed in the nights, no amenities for kids such as Xbox, etc., I will not take this hotel next time.
Stayed 5 nights in Jun 2023
Response from GM on Jul 5, 2023
We thank you for your comments and for relying on us to make it better. As a follow up, we are currently working to #1 ensure to have a buffet available all days and #2 All necessary changes to allways deliver our F&B services with the highest quallity.Thank you for giving us the opportunity of serving you better.

10/10 Excellent

Gerardo

Stayed 1 night in Jun 2023
Response from Gerencia General. on Jul 17, 2023
Agradecemos mucho su valoración y el que nos recomiende como opción de hospedaje en esta ciudad para los futuros viajeros.Gracias por su confianza en Courtyard by Marriott San Luis Potosí.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to pull off and kick off your shoes.
Stayed 1 night in Jun 2023
Response from Revenue on Jun 9, 2023
We are glad to hear your experience with us, Roberta. Come back soon!

10/10 Excellent

Marcos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Very nice people. I recommend it.
Stayed 3 nights in May 2023
Response from Revenue on Jun 9, 2023
Thank you for your comments, Marco.We are looking to forward see you soon !

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice Hotel. Very clean and the staff was very professional!
Stayed 4 nights in May 2023
Response from Revenue on Jun 9, 2023
I am glad to know your experience with us.We are looking to forward see you soon!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Revenue on Mar 24, 2023
¡Estamos para servirte, David!

6/10 Okay

Xavier

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

German

Stayed 1 night in Jul 2022

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2022
Response from Gerencia General CYSLP on Jan 13, 2022
Estimado Sr Jorge Agradecemos mucho su pasada estancia con nosotros y el tiempo tomado para responder a nuestra en cuesta de satisfacción, para nosotros ha sido un verdadero placer recibirle en esta su casa. Nos alegra saber que hemos logrado cumplir con sus expectativas y que su experiencia en nuestro hotel fue positiva ya que esa es nuestra prioridad, muchas gracias por compartirnos sus comentarios. Nos encantaría poder recibirlo en su siguiente visita a la ciudad, si hay algo que pueda hacer por usted por favor no dude en contactarme directamente.

10/10 Excellent

CAROLINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden San Luis jewel
Absolutely amazing. Love the location walking distance to plaza which had major US stores. Including Starbucks 💓 will definitely stay here every time we visit.
Stayed 4 nights in Nov 2021
Response from Daniela A. GM on Dec 7, 2021
Dear Carolina We are glad to read your comments and know you enjoyed your stay with us, we will be happy to host you in your next visit to San Luis Potosí. Thank you for staying with us! Best regards,

8/10 Good

Raphael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020

10/10 Excellent

Danny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed many times. Always clean and courteous.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019
Response from Carlos Godoy on Sep 12, 2019
Dear Guest, thank you for taking the time to share your experience with us. I greatly appreciate your feedback, and I am pleased to know that you enjoyed your stay at The Courtyard Marriott San Luis Potosi , I will share your kind words with our Courtyard Marriott Team in regards to your last stay; our Courtyard Marriott Team truly is the best in the city and does their best to work miracles every time. We look forward to welcoming you back to San Luis Potosi soon! Sincerely, Carlos Godoy

2/10 Terrible

Peter, Toronto On

Business traveler
Disliked: Staff & service
Had my drivers licence - did not return it to me - had it all night never let me know they had it. Discovered it missing and not willing to get it to me at airport 15 minutes away. Screwed for car rental now. Thanks!!!
Stayed 1 night in Sep 2019

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite hotel chain
It’s a great hotel, delicious food and friendly staff.
Stayed 1 night in Sep 2019
Response from Carlos Godoy on Sep 10, 2019
Good morning Mr. Maurucio, thank you for taking the time to share your experience with us. I greatly appreciate your feedback, and I am pleased to know that you enjoyed your stay at The Courtyard Marriott San Luis Potosi , I will share your kind words with our Courtyard Marriott Team in regards to your last stay; our Courtyard Marriott Team truly is the best in the city and does their best to work miracles every time. We look forward to welcoming you back to San Luis Potosi soon! Sincerely, Carlos Godoy

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service of bar is awesome, parking lot is a limitless bit far
Stayed 1 night in Aug 2019
Response from Carlos Godoy on Aug 28, 2019
Hello!! Thank you for taking the time to share your experience with us. I greatly appreciate your feedback, and I am pleased to know that you enjoyed your stay at The Courtyard Marriott San Luis Potosi , I will share your kind words with our Courtyard Marriott Team in special with our Bar Team, in regards to your last stay; our Courtyard Marriott Team truly is the best in the city and does their best to work miracles every time. We look forward to welcoming you back to San Luis Potosi soon! Sincerely, Carlos Godoy

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business travelers
Good and modern hotel that is located a bit far away from the city center. Overall, I would recommend this hotel for business travel, but it’s not the best for tourists. The hotel restaurant was good, but a bit pricy. There are other restaurants in the local area, but it’s a bit of a hike. In general, the hotel is pleasant and clean with very friendly staff.
Stayed 3 nights in Jun 2019
Response from Carlos Godoy on Jul 1, 2019
Hello, Thank you for taking the time to share your experience with us. I greatly appreciate your feedback, and I am pleased to know that you enjoyed your stay at The Courtyard Marriott San Luis Potosi , I will share your kind words with our Courtyard Marriott Team in regards to your last stay; our Courtyard Marriott Team truly is the best in the city and does their best to work miracles every time. We look forward to welcoming you back to San Luis Potosi soon! Sincerely,

8/10 Good

Adesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
It was a small one night stay. Staff was very helpful. I reach a bit early and they managed to give me room with early check in. Breakfast was good. Easy access from airport.
Stayed 1 night in Jun 2019
Response from Carlos Godoy on Jun 17, 2019
Dear Adesh Thank you for taking the time to share your experience with us. I greatly appreciate your feedback, and I am pleased to know that you enjoyed your stay at The Courtyard Marriott San Luis Potosi , I will share your kind words with our Courtyard Marriott Team in regards to your last stay; our Courtyard Marriott Team truly is the best in the city and does their best to work miracles every time. We look forward to welcoming you back to San Luis Potosi soon! Sincerely, Carlos Godoy

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in May 2019
Response from Carlos Godoy on Jun 13, 2019
Sr. Corey agradezco de antemano el tiempo que se tomo para brindarnos sus valiosos comentarios, los cuales nos aportan mejoras constantes al servicio y atención que brindamos en Courtyard by Marriott San Luis Potosí. Estamos comprometidos a continuar realizando lo que nos apasiona para superar sus expectativas cada vez que nos de la oportunidad de tenerlo en casa de visita Esperamos verlo muy pronto de regreso! Un Saludo Afectuoso!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good location.
Stayed 4 nights in Apr 2019
Response from Carlos Godoy on Apr 8, 2019
Thank you for taking the time to share your experience with us. I greatly appreciate your feedback, and I am pleased to know that you enjoyed your stay at The Courtyard Marriott San Luis Potosi , I will share your kind words with our Courtyard Marriott Team in regards to your last stay; our Courtyard Marriott Team truly is the best in the city and does their best to work miracles every time. We look forward to welcoming you back to San Luis Potosi soon! Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room very convenient location
Good
Stayed 1 night in Jan 2019
Response from Carlos Godoy on Feb 8, 2019
Dear David, Thank you for taking the time to share your experience with us. I greatly appreciate your feedback, and I am pleased to know that you enjoyed your stay at The Courtyard Marriott San Luis Potosi , I will share your kind words with our Courtyard Marriott Team in regards to your last stay; our Courtyard Marriott Team truly is the best in the city and does their best to work miracles every time. We look forward to welcoming you back to San Luis Potosi soon! Sincerely,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Carlos Godoy on Jan 25, 2019
Dear Mr. Andrew, Thank you for taking the time to share your recent experience at the Courtyard San Luis Potosi with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of all of our guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to San Luis Potosi. Sincerely,

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business travel - does the job
Solid hotel for business travel. Big rooms, good breakfast.
Stayed 2 nights in Nov 2018
Response from Carlos Godoy on Dec 4, 2018
Dear Marisa! Thank you for taking the time to share your recent experience at the Courtyard San Luis Potosi with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our important guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to San Luis Potosi. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very beautifully constructed and easy to navigate hotel. The staff was so attentive and curtious, extremely professional. I would highly recommend it to anyone.
Stayed 1 night in Nov 2018
Response from Carlos Godoy on Dec 4, 2018
Hello!!! Thank you for taking the time to share your recent experience at the Courtyard San Luis Potosi with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our important guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to San Luis Potosi. Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Carlos Godoy on Oct 29, 2018
Estimado Sr. David, Agradezco de antemano el tiempo que se tomo para brindarnos sus valiosos comentarios, los cuales nos aportan mejoras constantes al servicio y atención que brindamos en Courtyard by Marriott San Luis Potosí. Estamos comprometidos a continuar realizando lo que nos apasiona para superar sus expectativas cada vez que nos de la oportunidad de tenerlo en casa de visita. Esperamos verlo muy pronto de regreso! Un Saludo Afectuoso!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Carlos Godoy on Oct 18, 2018
Dear Danny, Thank you for taking the time to share your recent experience at the Courtyard San Luis Potosi with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of all of our guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to San Luis Potosi. Sincerely, Carlos Godoy

10/10 Excellent

Kevin

Staff was very nice and helpful.
Stayed 4 nights in Sep 2018
Response from Carlos Godoy on Sep 11, 2018
Dear Mr. Kevin; We are delighted to have been your chosen hotel during your recent stay in San Luis Potosi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard San Luis Potosi and we hope you choose to create more memories with us whenever your travels bring you back to San Luis Potosí. Sincerely, Carlos Godoy

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Very nice hotel next to restaurants. Clean and comfortable. Would recommend to anyone.
Stayed 3 nights in Mar 2018
Response from Carlos Godoy on Apr 23, 2018
Dear Mr. Robert Thank you for taking the time to share your experience during your last stay at the Courtyard Marriott San Luis Potosi. Thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Luis Potosi.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the staff and the room. Very comfortable bed. I just wish that the shower had had better hot water. The best I could get was luke warm.
Stayed 1 night in Nov 2017
Response from Carlos Godoy on Apr 24, 2018
Dear Mr. Brian Thank you for taking the time to share your experience during your last stay at the Courtyard Marriott San Luis Potosi. Thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Luis Potosi.

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Carlos Godoy on Apr 24, 2018
Dear Mr/Miss Thank you for taking the time to share your experience during your last stay at the Courtyard Marriott San Luis Potosi. Thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Luis Potosi.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Carlos Godoy on Apr 24, 2018
Hi Thank you for taking the time to share your experience during your last stay at the Courtyard Marriott San Luis Potosi. Thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Luis Potosi.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business Hotel
Nice place to stay, but there isn't very much around the area within walking distance.
Stayed 2 nights in Aug 2017
Response from Carlos Godoy on Apr 24, 2018
Dear Mr. David Thank you for taking the time to share your experience during your last stay at the Courtyard Marriott San Luis Potosi. Thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Luis Potosi.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value! Nice hotel close to Industrial zone.
Stayed 1 night in Jun 2017

10/10 Excellent

Chuck, port byron NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Staff courteous that has good skills with helping American speaking guests

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Christopher, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When in SLP
It is a nice room in a functional location. Nice pool area and bar.

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Robert, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but would be great uf their shuttle ran too the airport a little earlier than what they run now.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many Gentleman clubs, doesn't feel safe if traveling with family.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Close to restaurants and shopping. Easy access. Safe and good restaurant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and restaurant convenient to industrial parks and shopping.

8/10 Good

brian, kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in SLP
Great staff and very welcoming! SLP is growing and this hotel is staying up with the times

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great stay however the beds are really really firm/hard.

4/10 Poor

ADELE

Liked: Staff & service
Disliked: Cleanliness, room comfort
dirty sheets
I turned down my bed and there was food crumbs- they did not change the sheets before my visit. Also went to use the blow dryer and the whole thing fell off the wall. The people at front desk were fabulous.

8/10 Good

travel a bunch

Liked: Cleanliness, staff & service, room comfort
good business base camp
Clean hotel, nice people. Ride to and from the airport available if needed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in SLP. Currently being renovated. Only downside is breakfast is not free.

10/10 Excellent

Phil, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Great for business.

6/10 Okay

gajazu, medellin

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nothing to do around. Good enough for work trips.
Payment mistakes when passing the credit card, has made a big mess with my bank. Instead of 250 usd, they passed 2500!!! I already communicated the hotel however the only hope is they in fact correct it !!