Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Close to restaurants.

Posted Sep 2, 2014
I heard this was a great Hotel from all the reviews.It's close to restaurants, fairly safe. But when I got into my room, there was no safe deposit box as promised and their was no second lock on the door, the carpet was stain and the tap from the shower fell. Some of the staff are amazing, while others are not that friendly. The guest of the hotel have to wait a long time for the elevators due to party's and conferences hosted at the Hotel.Unfortunately my stay at this hotel was not the greateast, I was very disappointed.
Comment from Hotel Management
Sep 7, 2014 by The Management, Hotel Management
Dear Guest: Thank you very much for choosing our Hotel for your recent stay in Hilton Princess San Salvador, We really appreciate the time taken to express your opinion and observations, please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our services. We appreciate your preference and we look forward to welcoming you back in a near future. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Vacation

Posted Aug 17, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Business trip

Posted Jun 28, 2014
Great experience, hotel is located in a nice area with a lot of restaurants
Comment from Hotel Management
Jul 10, 2014 by The Management, Hotel Management
Dear Guest: Thank you very much for your visit and the positive evaluation. We are happy you felt comfortable and well served. We hope you had a safe and pleasant trip back home and we can welcome you back on any future visits. It is a pleasure to welcome this review and this gives us a lot of encouragement to keep working every day with dedication and passion to continue creating positive experiences for you. Warm Regards The Management
4 out of 5
Recommended
for Business Travelers
by Monica from Panama

Nice hotel for business travelers

Posted Jun 7, 2014
Pros: Breakfast buffet, well located, spacious room
Cons: Elevators are very slow, the lighting in the bathroom is a little bit dark
Location: It's close to where I needed to be
Second time I stay at the Princess Hotel, comfortable room, nice restaurant, fast check in and out, courteous people.
Comment from Hotel Management
Jun 27, 2014 by The Management, Hotel Management
Dear Monica: Thank you for your great feedback; you are always cordially invited to visit us again at Hilton Princess San Salvador to enjoy our facilities, convenient location and our personalized service. We are really glad to hear that our staff was able to satisfy your needs and exceeded your expectations. It will be very nice to host you once again on a near future. Warm Regards The Management
4 out of 5
Recommended
for Everyone
by e.g servando from Los Angeles

It was nice

Posted May 16, 2014
The air conditioning and the TV need some improvement
4 out of 5
Recommended
for Couples
by Evgeny from Richmond Hill, ON

Good hotel in touristic area.

Posted Apr 29, 2014 on Hotels.com
Arrival and check in was good. Staff speaking well english. Good breakfast with some difference every day. Also special requests made on site for pupusas and omelets. Several restaurants around the corner, just be aware of kids asking for food and money. Breakfast $17 (if not included). Outside one pupusa $0.50. Diner on special at Hilton Princess $29pp, outside about $15-18. We stayed for 4 days on 2nd floor room. Nice view. Room was large with enough space. Good working A/C. Good quality internet everywhere in the hotel. Gym has good equipment. Spa has dry/wet saunas and hot tub with very hot water (hard to stand). Pool has cold water and nice sitting area. We satisfied with our stay in Hilton Princes. Price a little high but worth it. If we will have a chance to go to San Salvador again we will consider Hilton Princes as 1st choice.
Comment from Hotel Management
Jul 19, 2014 by The Management, Hotel Management
Dear Guest: Thank you very much for choosing our Hotel for your recent stay in Hilton Princess San Salvador, We really appreciate the time taken to express your opinion and observations, please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our services. We appreciate your preference and we look forward to welcoming you back in a near future. Best regards, The Management
5 out of 5
Recommended
for Business Travelers
by Rob Johnson from Dallas, TX

Excellent customer service

Posted Apr 28, 2014 on Hotels.com
I stay here about once a year and the customer service is second to none. Beware of the pricing however. Room pricing shown on websites are vastly underpriced as taxes there are huge! My room wound up costing almost double the advertised rate!
Comment from Hotel Management
Aug 16, 2014 by The Management, Hotel Management
Dear Guest: Thank you very much for your visit and the positive evaluation. We are happy you felt comfortable and well served. We hope you had a safe and pleasant trip back home and we can welcome you back on any future visits. It is a pleasure to welcome this review and this gives us a lot of encouragement to keep working every day with dedication and passion to continue creating positive experiences for you. Warm Regards The Management
5 out of 5
Recommended
for Everyone
by Gonzalo from costa rica

Profesional people

Posted Apr 7, 2014
Excelent experience very formal And profesional people
Comment from Hotel Management
Apr 11, 2014 by The Management, Hotel Management
Dear Gonzalo: Thank you for your great feedback; you are always cordially invited to visit us again at Hilton Princess San Salvador to enjoy our facilities, convenient location and our personalized service. We are really glad to hear that our staff was able to satisfy your needs and exceeded your expectations. It will be very nice to host you once again on a near future. Warm Regards The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Convenient!

Posted Mar 24, 2014
Comfy beds! Good pupusas in the buffett breakfast ;)
Comment from Hotel Management
Mar 27, 2014 by The Management, Hotel Management
Greetings from Hilton Princess San Salvador, Thank you very much for choosing our Hotel for your recent stay in San Salvador and for taking your valuable time to share your comments with us and other travelers. We appreciate your preference and we look forward to welcoming you back in a near future. Best regards, The Management
3 out of 5
Recommended
for Business Travelers
by Sam from Miami

"Could" be a Hilton if they tried

Posted Mar 22, 2014 on Hotels.com
The service was great, but unfortunately this hotel needs major renovation, for once, nobody has carpets anymore, NO TV menu so no way to know where CNN or others are, Internet is NOT free and even paid very slow, and definitely AVOID room 602, smelly, very smelly. They claimed nothing was wrong. Asked them to re-re-clean it while I was gone and asked them to spray something to make it smell better.....nothing, still the same after I came back.....your call
Comment from Hotel Management
Jun 14, 2014 by The Management, Hotel Management
Dear Guest: Thank you very much for choosing our Hotel for your recent stay in Hilton Princess San Salvador, We really appreciate the time taken to express your opinion and observations, please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our services. We appreciate your preference and we look forward to welcoming you back in a near future. Best regards, The Management