Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Gonzalo from costa rica

Profesional people

Posted Apr 7, 2014
Excelent experience very formal And profesional people
Comment from
Jan 11, 2014
Dear Gonzalo: Thank you for your great feedback; you are always cordially invited to visit us again at Hilton Princess San Salvador to enjoy our facilities, convenient location and our personalized service. We are really glad to hear that our staff was able to satisfy your needs and exceeded your expectations. It will be very nice to host you once again on a near future. Warm Regards The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Convenient!

Posted Mar 24, 2014
Comfy beds! Good pupusas in the buffett breakfast ;)
Comment from
Jan 27, 2014
Greetings from Hilton Princess San Salvador, Thank you very much for choosing our Hotel for your recent stay in San Salvador and for taking your valuable time to share your comments with us and other travelers. We appreciate your preference and we look forward to welcoming you back in a near future. Best regards, The Management
5 out of 5
Recommended
for Everyone
by Carolina &Otto from Ottwa, Canada

The hotel is excellent. Location staff excellent.

Posted Mar 11, 2014
Pros: The staff.
Cons: Nothing needs to be improved, everything was excellent
Location: The location was great. Restaurants close by, the museum, mall.
We have no complaints. The hotel was gorgeous. Location was magnificent and the view was awesome. Room was spacious beautiful, clean and the staff was so helpful, polite. Overall the service was excellent. We will go back again.
Comment from
Jan 25, 2014
Greetings from Hilton Princess San Salvador, Thank you very much for choosing our Hotel for your recent stay in San Salvador and for taking your valuable time to share your comments with us and other travelers. We are really glad to hear that our staff was able to satisfy your needs and exceeded your expectations. We appreciate your preference and we look forward to welcoming you back in a near future. Best regards, The Management
2 out of 5
by arian from los angeles, ca

hilton princess

Posted Feb 11, 2014
Pros: location
Cons: Smack the front desk clerk upside the head
Location: eat seafood and mc donalds
First off- My room smelled- Unless I had the air conditioner on, I had to live with a distinct smell. Also, I had advised the front desk and the gentlemen did not seem to care of accommodate me in any way. I also had ask the front desk on two occasions to give me a wake up call, the time I requested passed and guess what? no wake up call! One of the elevators were not operational and took several minutes to get up and down from the 7th floor. One very rare thing was that the windows open and had no guard rails. If you happen to have anything to drink stay away from the window!!! Wish I did not have to stay in this hotel- the location of the hotel was nice, but front desk service was horrible for the exception of one lady and the rooms were nothing special. Either stay at the Sheraton or at the clarion suites. This is the first time I ever have wrote a negative review but this was the worse experience I have had in my life. As I told the gentlemen at the front desk, I have only had smelled this scent in a rural hotel in Bangladesh- he only laughed and did not care to even resolve any issue. If you stay in San Salvador I would not recommend this hotel.
Comment from
Jan 28, 2014
Greetings from Hilton Princess San Salvador. Thank you to take the time to share your opinion. We are constantly trying to improve, and we take very seriously your comments; we would like to apologize for all the inconveniences and problems you had, we already talked with all the areas involved, to avoid this situations in future occasions. We want to assure you that we will keep working to give the best service you. Please come back upon your next trip to San Salvador, we will be more than happy to welcome you back Best Regards The Managment .
5 out of 5
Recommended
for Everyone
by A verified traveler

Ordered room service-food was excellent!

Posted Jan 22, 2014
Only there one night, but room was clean and beautiful, food was delicious and staff very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2014
Pros: The staff worked very hard to make me feel welcome and comfortable. Excellent understanding of English. Breakfast at the restaurant was special.
Cons: Renovations were in progress so I have to give a pass.
Location: All business around the hotel have heavily armed security 24 hours. Shopping (Grand Via, Plaza) are a $5 cab ride and worth it.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2014 on Hotels.com
5 out of 5
Recommended
by Cyrus from Los Angeles

Posted Jan 6, 2014 on Hotels.com
It's a great hotel with great staff.
Comment from
Jan 15, 2014
Greetings from Hilton Princess San Salvador, Thank you very much for choosing our Hotel for your recent stay in San Salvador and for taking your valuable time to share your comments with us and other travelers. We are really glad to hear that our staff was able to satisfy your needs and exceeded your expectations. We appreciate your preference and we look forward to welcoming you back in a near future. Best regards, The Management
4 out of 5
Recommended
for Families
by Chris from Fort Worth Tx

Very freindly staff.

Posted Jan 5, 2014 on Hotels.com
We had a great time during our stay. The staff was very helpful and friendly. Too bad they had renivation going on during our stay but it didn't get in our way much at all. Looking forward to going back.
Comment from
Jan 15, 2014
Dear Guest, Thank you very much for choosing Hilton Princess for your recent stay at San Salvador and for taking your valuable time to share your comments with us and other travelers. We are really glad to hear that our staff was able to satisfy your needs. We are very sorry to hear about your experience with our renovation. Please come back upon your next trip to San Salvador, we will be more than happy to welcome you back. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2014
Pros: Friendly service and beautiful room.
Cons: Hot tub was cold. When reported to hotel staff, they said it was only warm in the morning...