Colonia La Sultana, Calle Las Rosas, y Avenida Los Laureles No. 1, Antiguo Cuscatlán, La Libertad
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
My stay was very warmed and welcoming, the receptionist showed the room before entering in case any inconvenience which personally I think is very ethic and good service. overall I loved my stay.
Jese
Stayed 1 night in Dec 2023
Response from hotel Alicante on Jan 2, 2024
Gracias por su comentarios, es para nosotros un gusto atenderles y les esperamos ver pronto.
Gracias por su evaluación y de antemano le pido disculpas por no cumplir sus expectativas y estamos a sus ordenes para escuchar sus sugerencias o comentario el cual tomaremos en cuenta y así mejorar el servicio a todos nuestros clientes
6/10 Okay
Lesley
Traveled with family and small children
Nov 25, 2023
Liked: Cleanliness, staff & service
Breakfast was great and the staff was friendly!! Room was a bit small. The beds were very hard. Need updating. We also had ants in our bathroom. We told the front desk and nothing was done about it.
Lesley
Stayed 8 nights in Nov 2023
Response from hotel Alicante on Nov 28, 2023
De antemano pido disculpas por el inconveniente, vamos a tomar acciones inmediatas para que no vuelva a pasar y esperamos poder brindar nuevamente nuestro servicio.
I arrived to the property and realized that I didn't want to stay there especially the room and the noisy from the main street. I asked the manager on duty that I wanted to cancel my second night but because it was done through expedia, he wasn't able to help me and I ended up leaving anyways and paying for the room.
Lorena
Stayed 2 nights in Sep 2023
Response from hotel alicante on Sep 12, 2023
Lamentamos el incoveniente con el ruido, las disculpas del caso y tomaremos en cuenta su comentario para futuros huespedes.Cualquier requerimiento será un gusto atenderle.
tienen un mal servicio de wi fi. no tiene senal para nada y tuve que perder unas reuniones de trabajo.
una cama no servia, estaba quebrada y no se puede dormir ahi.
el desayuno ya estaba incluido y me lo cobraron
Ivania
Stayed 1 night in Jul 2022
Response from hotel alicante on Aug 10, 2022
Lamentamos los incinvenientes y al mismo tiempo agradecemos su comentarios ya que nos ayuda a poder tomar acciones para mejorar el servicio.
The Hotel was very close to my wife's family home. The room was very spacious and comfortable. Beautiful view of the The Volcano of El Salvador. The Staff were very attentive and very knowledgeable. The Food and service was excellent.
Jose
Stayed 4 nights in Oct 2021
Response from hotel alicante on Oct 18, 2021
Gracias por sus comentarios es para nosotros un placer atenderles y les esperamos en su próxima visita
Everyone at the hotel is friend and helpful. Sadly I had to return for a funery and they were very sad for me and gave me hugs. Javier and Noé helped me arrange taxi rides when needed and helped me with my Spanish. I would definitely stay here again!!
julia
Stayed 4 nights in Jul 2021
Response from hotel alicante on Jul 19, 2021
Thank you very much for your comments, it is our pleasure to serve you.
We are waiting for you soon at his house in Alicante.
Hotel Alicante is my home when I visit San Salvador. I love the place, the staff is amazing and the location is beautiful.
Hotel Alicante es mi casa cuando visito San Salvador. Amo el hotel, los empleados son extremadamente amables y la locación es perfecta y hermosa.
Verified traveler
Stayed 6 nights in May 2021
Response from hotel alicante on Jun 4, 2021
Queremos darle las gracias por tomarse el tiempo para escribir su comentario, para nosotros es un placer atenderle y le esperamos verle pronto.
Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de tu estancia con nosotros. y le esperamos en su próxima viaje ¡Saludos!
The restaurant operates until late, which is very convenient.
Verified traveler
Stayed 2 nights in Jan 2020
Response from alicante on Feb 3, 2020
Thank you for your comment for us it is a pleasure to assist you.
On your next trip we are waiting for you to provide a quality service as you deserve it.
We enjoyed staying here. The staff are friendly and helpful. The included breakfast is terrific.
Elizabeth
Stayed 1 night in Jan 2020
Response from Hotel Alicante on Jan 20, 2020
Thank you very much for your comments, for us it is a pleasure to assist you and on your next trip to El Salvador you will be welcome in your home Alicante.
regards
10/10 Excellent
Verified traveler
Dec 14, 2019
Verified traveler
Stayed 1 night in Dec 2019
Response from HOTEL ALICANTE on Dec 20, 2019
GRACIAS POR SU EVALUCION, ES PARA NOSOTROS UN PLACER ATENDERLE.
The hotel is cozy, clean, the staff is really kind, nice people. It's on a nice location with security. The only downside is that the wifi is really week, sometimes it wouldn't connect at all. Other than that is a nice hotel, I would recommend it and visit again.
Verified traveler
Stayed 6 nights in Sep 2019
Response from hotel alicante on Sep 30, 2019
Thanks for your comments, sorry for the inconvenience of wifi we are working to serve you better. we wait for you soon
The staff was super friendly, hands down amazing service a little downside was the WiFi service kept cutting out at times making hard to order Uber or keep msgs with local friends
Verified traveler
Stayed 8 nights in Aug 2019
Response from hotel alicante on Aug 28, 2019
Thank you for your comment it is a pleasure to assist you. We apologize for the inconvenience with the WIFI we are working to improve the service.
10/10 Excellent
Verified traveler
Traveled with partner
Aug 16, 2019
Liked: Cleanliness, staff & service, amenities
I loved everything about this cute little hotel! The food was very delicious. The room was very nice and clean and CUTE!!!!! The staff was very professional and very kind, helpful... I will return
Verified traveler
Stayed 7 nights in Aug 2019
Response from hotel alicante on Aug 19, 2019
Thank you for your comments, it is a pleasure to work for you to provide an excellent service. We wait for you soon
The the room is roomy enough for 3 of us, the servers are very pleasant. unfortunately, we do not understand Spanish, otherwise, we can communicate better. All in all, we enjoy the stay.
Verified traveler
Stayed 1 night in Jul 2019
Response from Hotel Alicante on Jul 31, 2019
Thanks for your comment; it was our pleasure to serve you. We hope to see you again in your next visit to our country.
The staff is extra-friendly and they go out of their way to help you. However the property itself has A small architectural issue: there is an excess of stairs everywhere. This is very common in buildings across the country, so I assume it was an embellishment that was popular at some point. However it is important to walk with care in some areas. Other than that, no complaints. Highly recommended.
Verified traveler
Stayed 1 night in Feb 2019
Response from hotel Alicante on Feb 24, 2019
Thank you for your preference, it is for us a pleasure to assist you and we appreciate your evaluation and comments.
We are waiting for you on your next trip
Helpful staff, excellent breakfast (included), in-property restaurant with good food and decent pricing, safe area. The wi-fi coverage was poor in the room, but good in the common areas.
Verified traveler
Stayed 3 nights in Feb 2019
Response from hotel Alicante on Feb 19, 2019
Thank you for your comments, it is a pleasure to assist you. We look forward to your next trip.