Winery

Reviews of Hotel Trueba

2 out of 5
Hotel Trueba
Trueba, 1, San Sebastián, Gipuzkoa

Reviews

8.8

Excellent

Rating 10 - Excellent. 87 out of 187 reviews" "
Rating 8 - Good. 82 out of 187 reviews" "
Rating 6 - Okay. 17 out of 187 reviews" "
Rating 4 - Poor. 1 out of 187 reviews" "
Rating 2 - Terrible. 0 out of 187 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The room No.4 which I stayed in was perfect. The only issue was the small shower cubicle.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ciara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here! Such a lovely hotel and the staff made you feel at home! Also the location is top notch as it’s walking distance to everything! We will definitely back!! Thanks for everything!
Stayed 2 nights in May 2023
Response from Oscar on Jun 17, 2023
Dear Ciara,Thank you for your comment.We are very happy to see that your saty was good.Hoping to welcoming you again we send you our best regards.

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, minutes to old town and beaches. Super friendly staff, comfortable room.
Stayed 3 nights in Mar 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Absolute gem. Nice more or less historic building with newly renovated rooms. Very nice and very clean. Friendly staff. Absolutely recommend.
Stayed 1 night in Mar 2021

10/10 Excellent

Neil

Stayed 1 night in Nov 2020

10/10 Excellent

Sorin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
We arrived late one evening, reception was closed, however they’d called & messaged instructions in advance. Our room was ready, keys collected, and parking sorted. Outstanding service! Great recommendations for local places, comfortable & modern room w style. Friendly staff. Oh, and they took great care to accommodate our dog!
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Small, quiet and perfectly located. Service was beyond kind and hospitable.
Stayed 2 nights in Jul 2020
Response from Bernardo Hotel on Jul 24, 2020
Gracias!!!!!!!!!!!

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff who had great recommendations About San Sebastián- bed was a little hard and you get some street noise. Location and staff make up for other deficiencies-
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is more of a boutique hotel with a touch of a bed and breakfast feel. Just one floor of rooms, with the feeling of it being privately operated. The AC was broken the duration of our stay and we weren't informed of this until we asked. The staff were extremely pleasant, kind and helpful, though. Free bottled water and Nespresso coffee in the lobby was a nice touch. Overall it was a decent stay with a few hiccups, but I must admit I was surprised the hotel wasn't what the images lead me to believe it would be.
Stayed 2 nights in Sep 2019
Response from Kattalin on Sep 10, 2019
Thanks for your review, we are sorry about the air condition, we had a technical issue and couldn´t repair it for a couple of days, hopefully now everything works correctly. We hope you enjoyed your stay in our place and in Donostia!

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Mireia on Aug 28, 2019
Mil gracias por su puntuación!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel was very clean. Our room was modern and well cared for. Breakfast was great. It was more than a basic continental breakfast with bread, cereal, and fruit. There were meats, cheeses, tomato for “pan tumaca.” Check in was easy. The staff was really friendly. We were celebrating a special occasion and the staff treated us to a glass of wine. It was hot out and I don’t sleep well in the heat so I was grateful that the air conditioning in the room was top notch. The location was perfect - lots of great bars and restaurants just a block or two away. The beach is also really close. We will stay here again when we return!
Stayed 2 nights in Aug 2019
Response from Kattalin on Sep 4, 2019
Thank you so much for your words!thanks for your comment, we are so happy to hear you had a great time with us! Mila esker and see you next time!Donostia and us are waiting for you!

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2019
Response from Kattalin on Aug 18, 2019
Mila esker!

8/10 Good

Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP MARKS!
Great property, well located and helpful staff.
Stayed 2 nights in Jun 2019
Response from Mireia on Jun 21, 2019
Thank you, happy you had a great stay in our Petit Hotel. Gracias! Mireia

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great location a few minutes from the beach and 5 minutes walk to the main tapas bar area.
Stayed 2 nights in Mar 2019

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 2 nights in Nov 2018
Response from Kattalin on Nov 28, 2018
Thanki you very much Judith, we are so happy to know you enjoyed your stay in our cosy hotel. See you next time maybe :P

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful hotel in San Sebastián/Donostia
This hotel is well situated near the surfing beach. It is well placed for restaurants, etc, and about a 10-15 minute walk from the train station (how I arrived) and the old town. It provides beach towels to its guests. The staff was friendly and conversant in English. I was very pleased with my stay. It provides water bottles for its guest (the first one is free, the second one should be paid on an honor system) and coffee in the morning (again payment is on an honor system).
Stayed 3 nights in Sep 2018
Response from Kattalin on Oct 2, 2018
Thank you very much Michael!!!we are happy to know you enjoyed your stay in our small hotel. Hopefully see you next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Kattalin on Oct 3, 2018
Thats makes us so happy!!!

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, comfortable, and accommodating and lovely staff! Location is central and close to old town and other surrounding vacinities. Only down side was the noise. It faces a very busy, main road and people are out late and hanging out at shops below. Additionally, street cleaners came by which was exceptionally noisy. I got about 2.5 hours sleep. If I had packed earplugs I think it would have been better. This was the only downfall.
Stayed 1 night in Jun 2018

8/10 Good

Vern, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with convenient location. Parking was good, but not fully free. We may have misunderstood, but we ended up paying about 50%.
Stayed 2 nights in Jun 2018

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
We arrived in San Sebastian feeling very tired after having travelled for a few days. So being warmly received and having a lovely large room with big sparkling bathroom and a superbly comfortable super king sized bed was bliss. The hotel is perfectly situated, just a pleasant stroll from San Sebastian's centre. Parking is around the corner and discounted. We bought our dog, and she was welcomed effusively by the hotel receptionist. Some very appreciated small touches was a complimentary bottle of Red wine in our room and a help yourself fridge which was in the corridor outside of our room, full of small bottles of water. There was an honesty box for you to pay for them, and we were grateful as we had forgotten to pick up any water whilst we were out exploring. All in all, a perfect hotel stay that was most enjoyable.
Stayed 1 night in Jun 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Laura!
Lovely renovated rooms and a good breakfast for the price (peach cake included!) Special mention to Laura, who was an excellent receptionist, breakfast manager and trouble shooter. She seemed to be there morning and night and when a mechanical problem with our AC required a technician, she managed to find two fans for our room for the evening as it was a Sunday.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet neighborhood within walking of old town and beaches. Extremely kind and considerate staff.
Stayed 2 nights in May 2018

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre stay
The reception/kitchen staff (2sisters) were very friendly and helpful and the hotel was well situated.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ** hotel
Close to Gros station but near a road with fairly constant traffic noise. Good heater in the bathroom which was needed after we got soaked from the constant rain. No fridge in the room but an Nespresso machine in the foyer was available. Receptionist gave thorough information of tourist attractions and prices of buses etc on our arrival which were invaluable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money business hotel
Most friendly, helpful and refreshingly nice staff. Typical Spanish breakfast available, complimentary Nespresso coffee and water, fast WiFi, spacious room, very good blinds, quiet rooms, relaxed atmosphere...no frills business hotel, everything one really needs there, excellent value for money. Perfectly situated for Kursaal/Gros, only a few minutes walk away from Old Town.
Stayed 4 nights in Mar 2018
Response from Mireia on Mar 26, 2018
Thank you!!! Your comments are so nice! We aprreciate you consider our good job! Greetings from San Sebastian!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mireira and the rest of the staff were extremely welcoming and hospitable. Nice location close to the main tourist sites but away from all the bustle. Not the most luxurious option but certainly has all you need and is a great value.
Stayed 3 nights in Dec 2017
Response from MIREIA on Jan 8, 2018
Gracias!!!!! Nice comment to help us to improve! Feel welcome to come back! See you soon, Mireia

10/10 Excellent

Andrew, Newbury, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to all attractions
Cracking little hotel. Very convenient to shops and restaurants. Well furnished, and HUGE double bed! Slightly noisy, but only if very sensitive sleeper. Strongly recommended
Stayed 3 nights in Nov 2017
Response from Mireia on Dec 23, 2017
Gracias Andrew for your nice comment. Working hard for you to feel at home in our Hotel. See you soon!

10/10 Excellent

Camino Girl, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, centrally located hotel.
The staff were friendly and helpful. The hotel is located near the Casco Viejo and within a 10 minute walk of the Guggenheim. there is a lovely river walk just across the street.
Stayed 3 nights in Sep 2017
Response from Mireia on Dec 23, 2017
Thank you for your comment although Guggenheim is in Bilbao, but we have also a lovely river walk across the street. Gracias!

8/10 Good

tammi, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goodpace to stay
We stayed here for 3 nights and the long cation is great, short walk to old town but in an area with its own good food and bars. Our room was a great size but on the front of the building so can be noisy from the bars close by. Este at the front desk was superb, always with a smile and some good info.
Stayed 3 nights in Sep 2017

8/10 Good

Bradley , london, England

Liked: Cleanliness, staff & service, property conditions & facilities
Great small hotel in a really authentic area
We had a really wonderful three day trip and stayed here. The hotel is central to the main parts of San Sebastian, and really convenient. The staff were helpful and the room was clean and what we needed (though small, it was Cosy for 2 people).
Stayed 3 nights in Aug 2017
Response from Mireia on Dec 23, 2017
Thank you Bradley for your nice comment. We wait for your next visit!

8/10 Good

Carly, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Old Town
I had a phenomenal stay here. The hotel staff was BEYOND amazing, making spa appointments for us and telling us the best places for tapas and drinks. The location was PERFECT-super close to Playa Zurriola, in the middle of the Old Town, and a five minute walk to the newer section of the city. The wifi didn't always work great, but other than that, a great place to stay!
Stayed 2 nights in Aug 2017
Response from Mireia on Dec 23, 2017
Thank you Carly for your comment. THe Hotel is defenetely well located and also in this area, you have a lot of places where to taste our fantastic gastronomy! See you soon!

10/10 Excellent

Melbtraveller, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel!!
Excellent quiet location, just away from the main tourist drag. Very clean, comfortable room with balcony. Just a great vibe, at a reasonable price. When back we will stay there again.
Stayed 2 nights in Aug 2017
Response from Mireia on Dec 23, 2017
Dear Melbtraveller, Thank you for sharing your experience here. We are happy you had a nice stay with us. See you soon.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a comfy, clean room. Wifi not good
Overall a comfortable and nicely decorated hotel in Gros, San Sebastian! Given we went to the beach every day, they did a great job of cleaning up our mess every day. The big downside was the wifi was terrible. I could never get a signal. (Hence, the 4 instead of 5 stars). But other than that, it was great room. If I were to come back, I would likely stay again.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This hotel was surprisingly good. Not in main tourist area but close to beach, clean and especially friendly and helpful staff. It is a bit of a walk to the old quarter, etc but we didn't mind. But if you don't like walking this hotel is not for you. Beds were comfortable. Shuttles on Windows made room dark for sleeping and rooms were quiet and modern.
Stayed 2 nights in Jun 2017

10/10 Excellent

Srinivas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value in San Sebastian.
A lovely value hotel ten minutes walking from the Main Bus Stand and about 20 min walking to the Train Station to Hendaye (for catching arts bound trains). 5 min from the beach.We stayed here for two nights at an Sebastian. Unfortunately on the first night the lift had broken down but was repaired soon though and we had to carry the luggage to the first floor. We met a very lively and vibrant Natasha at the reception on ur first night who was so helpful that we would love to come back again to the Hotel
Stayed 3 nights in Jun 2017

6/10 Okay

Annist, Australia

Liked: Cleanliness, staff & service, room comfort
Good hotel for a 2 star.
Hotel was conveniently located within walking distance to everything we wanted to see. We didn't choose to have the 4 euro breakfast as you can eat in many local cafe's for much less. The breakfast in the hotel looked basic.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Hotel / Pension For Exporing San Sebastian
This hotel is located on the first floor of a building in the centre of San Sebastian about a 15 minute walk to the old town. It is also about a 20 minute walk from the bus / train station. The rooms were clean and spacious with a limited breakfast of toast / crossant and coffey. The only issue we had was we had to ask to move rooms as the street noise from our allocated room was very loud at night from the nearby bars / restaurants.The receptionist moved us to a room which wasn't facing onto the main road and was much quieter so I would request rooms 1 to 3 which face onto the side street. I would recommend this hotel / pension as it is clean and relatively central and good value for money.
Stayed 3 nights in Mar 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely San Sebastián
We loved San Sebastián. It is very pretty - lots to do in the area beach, walking , old town exploring, shopping and restaurants. We found the restaurants in the Gros area the best.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for my time in San Sebastián
Good location on quiet street. I couldn't hear my neighbours and I had an easy time with check in (coordinated via email). The receptionists are very friendly and speak English. The room is outfitted with a safe and has a hairdryer and air conditioning, but there is no fridge. There is a fridge full of water in the hallway, however.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay
Great hotel but was noisy overnight. Not a lot of sound proofing

6/10 Okay

Verified traveler

Liked: Room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and well located
Great small hotel, really close to the front and the old town. Clean and modern. Great staff who gave us a list of where to find the best food in the old town.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & comfortable room
Lovely, small hotel located in the quieter part of town but still very close to the old town and beaches. Spacious, comfortable rooms and very helpful with suggestions for restaurants and pinxtos bars.

10/10 Excellent

Bob, Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in San Sebastian
We stayed 3 nights at this hotel and were very impressed. The staff were very helpful and the hotel was spotlessly clean. Rooms were compatible, bed comfy and toiletries were included. Breakfast was a bargain at 1euro each.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location for San Sebastian
Good value for San Sebastian. Easy walk to both main beaches

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort