Standard Double or Twin Room | Minibar, desk, free WiFi, bed sheets
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Reviews of Hotel Restaurante Usategieta

4 out of 5
Hotel Restaurante Usategieta
Maldaburu Bidea, 15, Oiartzun, Gipuzkoa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 59 out of 89 reviews" "
Rating 8 - Good. 26 out of 89 reviews" "
Rating 6 - Okay. 1 out of 89 reviews" "
Rating 4 - Poor. 2 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Friendly and welcoming. Rooms very well appointed and comfortable. Bathroom excellent. Delicious dinner with extensive wine list. We really enjoyed our visit. Thank you
Stayed 1 night in Nov 2023

10/10 Excellent

Maritza Perez

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the retreat location the staff the facilities and the food

10/10 Excellent

Willy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Beautiful place! Very friendly and professional staff. They couldn’t have made us feel any more comfortable. Despite being in the middle of a Pandemic, we felt safe and at ease. Rooms were very clean and spacious with beautiful views towards the Pyrenees. I highly recommend their menu.
Stayed 1 night in Dec 2020

10/10 Excellent

Sorin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Stayed 2 nights in Oct 2020
Response from xabier on Oct 23, 2020
THANKS THANKS AND THANKS ALL THE BEST

2/10 Terrible

Ian

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Peaceful Boutique Hotel, sadly not true
The pictures look really good, only 12 rooms overlooking grass hills. However this is not a small hotel but an event venue / restaurant, which can offer it's guests extra benefits of accommodation. The hotel is very much secondary to the events / restaurant & seemed they cared very little about the hotel. Our room was above the “restaurant”, which had a very loud live singer running through a tired list of tracks finishing up on Friends theme tune & Oasis Wonderwall. This was until 12:30am in the morning!! I did speak to the front desk at 10:30pm, who told me it was going to stop at 11:30pm however did not. I saw who I thought was the owner or manager at 12:15am who told me it had stopped only for it to start up whilst I was standing next to him. His feedback was if you don't like live music after midnight, feel free to check out of the hotel, he simply did not care & pointed out to me the events / restaurant pays the bills not the hotel. Expedia even contacted him during the night, before I spoken to him but made no difference. Expedia gave me a full refund without question, as clearly this was not acceptable. They did speak the hotel on next day, however they refused to give Expedia their money back. As such is the worst hotel I have stayed in & I would not recommend it unless you are part of their event & don't want to drive home at 12:30am.
Stayed 1 night in Oct 2020
Response from xabier on Oct 23, 2020
ES INCREIBLE COMO SE LE ORFRECIO CANCELAR LA RESERVA NADA MAS LLEGAR Y NO QUISO NO PARO DE QUEJARSE Y TODO POR 88 EUROS ES CARO EN UN HOTEL DE 4 ESTRELLAS Y RESTAURANTE 1 ESTRE MICHELIN...???POR FAVOR

8/10 Good

Sorin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Sorin

Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The country setting of this hotel was beautiful - lots of lush green countryside. The breakfast choices were amazing. The restaurant serves excellent quality food. Because this is a small hotel, we received very good service and attention. The hotel is in a rural setting and, therefore, is extremely quite and peaceful, but a little out of the way.
Stayed 4 nights in Oct 2019

8/10 Good

Houston

Liked: Cleanliness, staff & service, property conditions & facilities
special treatment for the weary traveler
The service couldn’t have been any better, we were late for breakfast yet they waited for us so we would start the day appropriately. It would’ve been great if the A/C would’ve operated to counter the temperature that was prevalent at the time (the mid 20’s centigrade). Getting there was not the easiest, at the tail end of the trip we had to try several travel apps in order to find the one that would get us to our destination as Waze our preferred app was a bit confused. In summary if you need and want motherly care with a smile, Hotel Restaurante Usategietais the place to go to in San Sebastián.
Stayed 1 night in Oct 2019

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful hotel close to S Sebastian and France.
We spent two nights here as part of a driving tour of northern Spain. The hotel is in a beautiful and peaceful location some 20 mins from San Sebastian. Locating the hotel is not that straightforward and involves driving up a bumpy single-track concrete lane with few passing places. Signage could be improved. But once there we were greeted by a warm, smiling and extremely friendly receptionist. The hotel itself is very pleasant, well appointed and comfortable. The buffet breakfast was varied with freshly fried eggs anyway you like. An ideal place to stay away from the hubbub of the city.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Fantastic hotel in perfect surroundings. Great helpfull staff. Definately be back again
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is set in a beautiful country side outside of the city of San Sebastian.
Stayed 2 nights in Sep 2019

8/10 Good

Lesley, U.K.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait for our room as it was not ready for the check-in time that we were given. The lady at reception was very helpful, although a welcome drink would have been in order under the circumstances. The room was delightful with balcony and great views. The bathroom was a good size, although I think it is time for the shower cubicle to be replaced, no bathrobes were supplied and the lovely glass basin had a large crack in it. Breakfast was excellent with plenty of choice for everyone. We had a delicious evening meal that was only marred by the poor attitude of the older waitress. The rest of the staff were very helpful and pleasant. It is in a lovely peaceful setting yet within easy distance of San Sebastian. It would be helpful if at the turn off to the hotel there was a signpost as it looked like a track to nowhere. Would recommend and would love to return.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Tom, Vancouver Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pastoral and beautiful. Quiet. Surrounded by farms, on top of a hill. 10 minutes to Hondarribia (beautiful town) and 20 to San Sebastián. Restaurant and room service both first rate. People lovely and helpful and English no problem. We stayed 4 days.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem and a great base for the Basque Coast
Stayed here for 3 nights as a base to explore the Basque Coast and San Sebastian and I was not disappointed. Location wise, the hotel is about 20 mins from San Sebastian by car, and is off the main roads in a beautiful location overlooking the green rolling hills. Away from the hustle and bustle, but still close enough to not feel too rural. Plenty of parking on site. The hotel itself is fantastic - characterful with wooden and rustic interiors, great if you want a change from dull soulless big chain hotels. The rooms are spacious, with high ceilings and spotlessly clean. Bed and bathroom were great. Breakfast had a large variety of options, including fresh bread and pastries, great coffee and eggs made to order. The hotel restaurant is fantastic and great value. The food is typical Basque and the on the one night I ate here, the food was better than anywhere else I'd eaten on my week long trip in the region (and cheaper too!). The staff are extremely friendly and welcoming, always greeting with a chat and a smile. Thanks to the member of staff who gave my friend a birthday omelette at breakfast! (sorry I didn't get your name); it was a small gesture that made our day! Highly recommend a stay here and a visit to the restaurant, especially if you have a car and wish to explore the Costa Vasca. Would definitely stay again
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property with a astonishing green scenery and hills.
Stayed 1 night in May 2019

10/10 Excellent

W Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bacon & eggs
Arrived late but had a lovely welcome from the night receptionist. Beautiful room with a , lovely view over the gardens. Good choice at breakfast of cold buffet and hot food... bacon & eggs.
Stayed 1 night in Apr 2019

10/10 Excellent

Peter, Co Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting in hills. Need good sat nav to find it!Rooms large & comfortable. Staff excellent. Very good value set menu for dinner, excellent breakfast included.Good base for exploring Basque Country, or a welcome respite on the long drive south!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Beautiful room, delicious breakfast, amazing staff
Stayed 3 nights in Sep 2018

8/10 Good

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded out-of-the way location in a beautiful setting. Excellent service with friendly staff who provided helpful information about the local area.
Stayed 2 nights in May 2018

8/10 Good

marina, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel about 20 min from San Sebastián
Good hotel... we went to San Sebastián and France....very good location to travel to different places if you have a car. Good room, excellent breakfast, very clean. However, you need to be an experienced driver as road to the hotel is narrow with very sharp turns and steep incline.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view of mountains and close to City
Last minute booking, good breakfast, owners very helpful good place to stay sat nav was requiredj
Stayed 1 night in Sep 2017

10/10 Excellent

Hezkia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel, need a good navigation system
We arrived to the hotel after a long ride. Our car navigation system was not efficient finding this place and made us a long tour around the village. Maybe this location was not clear, I do not know. Any case we used alternative navigation system to enter or go out the hotel in our stay there. Upon our arrival we had to do some searching , including entering their restaurant, to found our receptionist and an elevator (inside the restaurant). After a quick registration we went to eat in the hotel's restaurant (very good). Our room was large and clean the beds were comfortable, with a wonderful view of the gardens around the hotel. The bathroom was large and had a lot of space. In the morning we got breakfast (included in the price, since there was no cafe around there) and went to visit around in San Sebastian. If you want to visit around and have a car (with a good navigation system), it is highly recommended for you. It will be much cheaper than in San Sebastian.
Stayed 2 nights in Jul 2017

10/10 Excellent

MIGUEL ANGEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos con nuestros hijos en dos habitaciones y nos encantó. Las habitaciones grandes y bonitas. El entorno encantador, rodeado de naturaleza y preciosas vistas. Llevamos desayuno también contratado y estaba muy completo y buena calidad. Todo el personal muy amable. Recomendamos el hotel para ir a viajar por la zona de San Sebastián y alrededores.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kannegiesser

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Ok. Danke
Stayed 3 nights in Mar 2024

10/10 Excellent

Pierre Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo en el medio del campo.
Stayed 1 night in Nov 2023

8/10 Good

Christer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ELENA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Frédéric

Stayed 1 night in Sep 2023

10/10 Excellent

Jonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Días de descanso, paz y desconexión
Stayed 3 nights in Aug 2023

10/10 Excellent

Duarte

Stayed 1 night in Aug 2023

8/10 Good

José María

Liked: Cleanliness, staff & service, property conditions & facilities
Un buen lugar para desconectar. Aunque empieza a notarse el paso del tiempo en los materiales. No obstante, amplio y relajante.
Stayed 1 night in Jul 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil dans un endroit au vert. Reposant. Très bon petit déjeuner avec du choix. Très grande chambre avec rangement. Baignoire vétuste mais grande salle de bain.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr empfehlenswert
Stayed 1 night in May 2023

10/10 Excellent

Johannes

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prachtige ruime, warm ingerichte kamer met een fraai uitzicht. Vriendelijk personeel en een goed ontbijt. We hebben genoten van ons verblijf. Omdat het restaurant dicht was kregen we tips voor een restaurant in de omgeving. Het is wel even zoeken om met de auto dit hotel te vinden, maar eenmaal gevonden is het een pareltje
Stayed 1 night in Apr 2023

10/10 Excellent

Nicole

Stayed 1 night in Mar 2023

8/10 Good

Patrick

Stayed 2 nights in Dec 2022

10/10 Excellent

Lucien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour au vert
Belle chambre spacieuse et silencieuse avec vue
Stayed 2 nights in Jan 2023

4/10 Poor

Francisco Javier

Stayed 1 night in Oct 2022

8/10 Good

Lars

Liked: Cleanliness, property conditions & facilities, room comfort
Flot beliggenhed
Flot beliggenhed. Store flotte værelser. Vær opmærksom på at restauranten er lukket søndag aften og hele mandagen. Stedet prioriterer restaurantgæsterne højt.
Stayed 2 nights in Aug 2022

6/10 Okay

Carsten

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2022

10/10 Excellent

Albert, Purmerend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people made all the difference… good hotel, nice and quiet. But wonderfull people!!
Stayed 1 night in Jun 2022

10/10 Excellent

antonio luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilidad, el personal es muy agradable y desbordan simpatia. La habitacion es grande, el baño tambien y todo limpio.
Stayed 4 nights in May 2022

8/10 Good

STEPHANE

Stayed 2 nights in Mar 2022

10/10 Excellent

DANIEL

Stayed 1 night in Mar 2022

8/10 Good

jean michel

Stayed 1 night in Feb 2022

10/10 Excellent

Amaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena comida, buena atención y buen descanso. Perfecto!
Stayed 1 night in Jan 2022
Response from Muchas gracias. on Feb 1, 2022
Muchas gracias Amaya por su comentario y por haber confiado en Hotel restaurante Usategieta. Esperamos contar de nuevo con su visita. Un saludo.