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Reviews of Hotel Silken Amara Plaza

4 out of 5
Hotel Silken Amara Plaza
Plaza Pio XII, 7, San Sebastián, Gipuzkoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 391 out of 960 reviews" "
Rating 8 - Good. 434 out of 960 reviews" "
Rating 6 - Okay. 102 out of 960 reviews" "
Rating 4 - Poor. 23 out of 960 reviews" "
Rating 2 - Terrible. 10 out of 960 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable. Easy parking
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and value
Stayed 3 nights in Dec 2023

6/10 Okay

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly and a little far from centre
We stayed two nights in San Sebastián and found this hotel a little too far from the historic centre where we spent most of of our time. The hotel was clean and the staff were friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Charles Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located and staff and service was excellent.
Stayed 3 nights in Aug 2023
Response from Hotel Silken Amara Plaza on Aug 31, 2023
Dear Charles, First and foremost we would like to thank you for the praising review you share following your recent visit to our Silken Amara Plaza hotel and are delighted to read that we have matched your expectations. We are glad that our staff were able to make your stay so enjoyable.We look forward to welcoming you back in the near future.Best regards.

8/10 Good

Verity Helen Louise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The description of the hotel was exactly as it was. The location was great, out of the city centre but so walkable which made it very quiet. The reception staff were always very helpful and friendly. It was great if you were coming on business and also if you were on holiday having a few days in Donostia, it seemed to tick all the right boxes.
Stayed 4 nights in Jul 2023
Response from Silken Amara Plaza on Jul 19, 2023
Dear Verity Helen Louise,We are delighted to hear that we have met with your expectations and that we have provided you with the comfort you were looking for.Thank you for sharing your comments and rating with other travellers.We hope to see you again soon.The Silken Amara Plaza team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and comfortable, lovely breakfast. All the staff in the restaurant and bar, as well as the front desk very kind and thoughtful. Jose Luis and Alberto were both extremely kind, helpful and professional. Everybody was very patient with our group that included many teenage boy soccer players, parents and coaches. Few who speak Spanish. So thank you staff for your accommodation and patience!! All was fantastic.
Stayed 3 nights in Jul 2023
Response from Silken Amara Plaza on Jul 19, 2023
Dear Sarah,Thank you so much for your kind comments. We are delighted to know that you have enjoyed your stay with us.We hope to welcome you all again next year!

10/10 Excellent

Hani

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanky
Stayed 10 nights in Jun 2023
Response from Silken Amara Plaza on Jul 19, 2023
Thank you very much for your review, Hani.Kindest regards.

10/10 Excellent

Karla

Traveled with family and small children
This hotel exceeded expectations! great location, parking and easy access to public transportation. The room was comfortable, modern style and equipped with quality linens and bathroom supplies.... best bed and pillows of our 2 week trip in Spain. Nice cafeteria for quick affordable breakfast. Close to Bilbao.
Stayed 1 night in May 2023
Response from Silken Amara Plaza on Jun 6, 2023
Dear Karla, First of all, we would like to thank you for the time you spent to share your feelings on your recent stay in our hotel. Your opinion and comments are important to us, therefore we are pleased to know that your experience overall has been positive. The Silken Amara Plaza Team will continue to work to meet every day better with your expectations of facilities, services and personal attention.We hope to see you back again soon.Yours faithfully Silken Amara Plaza

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Hotel Silken Amara Plaza on Jun 6, 2023
Estimado Andrew,Muchas gracias por su visita y su valoración. HAsta Pronto. Saludos cordiales.

10/10 Excellent

Catriona

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Johanna, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Silken Amara Plaza on Apr 17, 2023
Gracias Johana por su visita y su valoración. Hasta pronto. Saludos cordiales.

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience. Friendly staff, very helpful.
Response from Hotel Silken Amara Plaza on Dec 21, 2022
Dear Edwin, First and foremost we would like to thank you for the praising review you share following your recent visit to our Silken Amara Plaza hotel and are delighted to read that we have matched your expectations. We are glad that our staff were able to make your stay so enjoyable.We look forward to welcoming you back in the near future.Best regards.

10/10 Excellent

TERRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and accommodating (we are still learning Spanish). Love the artwork in the hotel. Very quiet despite being, literally, sounded by roads/traffic. Easy to pull up and drop off luggage. Parking deck was super simple and accessed by the hotel elevator. Easy walk to both old town and the stadium.
Stayed 2 nights in Oct 2022
Response from Calidad Amara Plaza on Nov 10, 2022
Dear Terry, First and foremost we would like to thank you for the praising review you share following your recent visit to our Silken Amara Plaza hotel and are delighted to read that we have matched your expectations. We are glad that our staff were able to make your stay so enjoyable.We look forward to welcoming you back in the near future.Best regards.

10/10 Excellent

frank

Stayed 2 nights in Oct 2022
Response from Calidad Amara Plaza on Nov 10, 2022
Greetings from Silken Amara Plaza . Thank you very much for your stay and your review. Best regards.

10/10 Excellent

Eduardo

Stayed 2 nights in Oct 2022
Response from Hotel Silken Amara Plaza on Nov 29, 2022
Estimado Eduardo,Muchas gracias por haber elegido el Hotel Silken Amara Plaza para su estancia en San Sebastián.Esperamos poder recibirles muy pronto de nuevo en su próxima visita a la ciudad.Mientras tanto, quedamos a su disposición para cualquier duda o consulta.Reciba un cordial saludo,Equipo Silken Amara Plaza

10/10 Excellent

Po Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cafe/bar if you prefer a more casual coffee and croissant in the morning rather than a buffet breakfast.
Stayed 3 nights in Aug 2022
Response from Hotel Silken Amara Plaza on Sep 7, 2022
Dear guest, thank you for staying with us. We really appreciate your kind words about our cafeteria service It has been a pleasure to have you here and we hope to welcome you back soon. Kind regards from San Sebastian.

10/10 Excellent

Alicia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel. Superb in terms on cleanliness and service. Beautiful views
Stayed 4 nights in Aug 2022
Response from Hotel Silken Amara Plaza on Sep 7, 2022
Thank you so much for sharing your comment about the stay with us. We are very happy to know that your staying our city was to your liking and we will be delighted to welcome you again in next visits. Do not hesitate to contact us, we are at your disposal for anything your need. Best regards

10/10 Excellent

Zoran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.Staff was great and helpful.Espeacially lady who runs the cleaning staff.
Stayed 2 nights in Jul 2022
Response from Calidad Amara Plaza on Jul 26, 2022
Dear Zoran Thank you very much for your nice words. We are glad to know that your experience was nice. Hope to see you in a future. Kind regards,

10/10 Excellent

Gerard, Chevy Chase

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel, excellent front desk. Breakfast very good. Need a taxi to reach the old city. Parking very convenient if a little expensive.
Stayed 2 nights in Jun 2022
Response from Calidad Amara Plaza on Jun 10, 2022
Greetings from Silken Amara Plaza! Thank you for choosing our Hotel as your accomodation in Donostia and for taking the time to evaluate your stay.we really appreciate your feedback. Kind regards.

10/10 Excellent

Jahanzeb

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful during my stay.
Stayed 4 nights in May 2022
Response from Calidad Amara Plaza on Jun 13, 2022
Dear Jahanzeb, Thank you for sharing your experience at our hotel. We are glad to know that your stay had been as expected. Kind regards,

10/10 Excellent

BORUT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendy and nice hotel
Friendly and efficient staff, not very sound proof (walls, windows), nice view, good breakfast, big rooms and dinning area, walkable to the centre
Stayed 3 nights in Mar 2022
Response from Calidad Amara Plaza on Apr 4, 2022
Dear guest, First of all, we want to thank you for your stay in our hotel. We have into account all the reviews from our customers and we try to improve everyday. We hope to meet you again in the future at Silken Amara Plaza Hotel. Kind regards from San Sebastian.

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is walkable to cafe, bus station, downtown and other amenities
Stayed 1 night in Mar 2022
Response from Calidad Amara Plaza on Apr 4, 2022
Greetings from Silken Amara Plaza! Thank you for choosing our Hotel as your accomodation in Donostia and for taking the time to evaluate your stay.we really appreciate your feedback. Kind regards.

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location, room
Stayed 2 nights in Nov 2021
Response from Calidad Amara Plaza on Dec 9, 2021
Dear guest, thank you for your feedback about your stay. we hope you to trust our services in your next visit to San Sebastian again. Kind regards from Silken Amara Plaza staff.

8/10 Good

Khaled

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from Calidad Amara Plaza on Dec 9, 2021
Agradecidos de su visita y su valoración. Hasta pronto. Saludos cordiales.

8/10 Good

Vincent

Traveled with family
Liked: Staff & service, amenities
10 mins from the bus station and 20 mins from the beach. Coffee shops are nearby. Relatively quiet.
Stayed 2 nights in Oct 2021
Response from Calidad Amara Plaza on Dec 9, 2021
Dear guest, thank you for your visit, we really appreciate your feedback. Kind regards

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Sebastián lovely hotel
After a long day of travel we found the Amara Silken in San Sebastián to be a perfect place to unwind and recharge. The front desk was efficient, friendly, and helpful. Our room was clean and very comfortable and the shower was so refreshing. Our stay was excellent!
Stayed 1 night in Sep 2021
Response from Calidad Amara Plaza on Sep 27, 2021
Dear guest, thank you for your feedback about your stay. We really appreciate your kind words. It was a pleasure to have you here with us and we hope you to trust our services in your next visit to San Sebastian again. Kind regards from Silken Amara Plaza staff.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Really good location.
Stayed 1 night in Aug 2021
Response from Calidad Amara Plaza on Aug 16, 2021
Dear guest, thank you for placing your trust in our hotel. We are glad to know that, overall, you have had a good stay. We hope to be able to serve you again on a next occasion. Best regards.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Calidad Amara Plaza on Aug 16, 2021
Dear guest, thank you for your visit, we really appreciate your feedback. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and professional
Stayed 3 nights in Jul 2021
Response from Calidad Amara Plaza on Jul 16, 2021
Dear guest, thank you for your visit, we really appreciate your feedback. Kind regards.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was adequate for the price and location, but the big drawback was certainly the internet speeds, which were quite terrible. The internet would stop working multiple times a day, and even when it worked, was too slow to watch videos in 1080p. Taking into account how few guests were staying in the hotel at the time, this is a major drawback to the hotel. The food of the restaurant is also not great.
Stayed 8 nights in Jan 2021
Response from Silken Amara Plaza Hotel Staff on Feb 12, 2021
Dear guest, First of all, we want to thank you for your stay in our hotel. We have into account all the reviews from our customers and we try to improve everyday. We hope to meet you again in the future at Silken Amara Plaza Hotel. Kind regards from San Sebastian.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff -clean-15 walk from clientele along river
Stayed 1 night in Feb 2020
Response from Calidad Amara Plaza on Feb 25, 2020
reettings from Silken Amara Plaza !!!! Thank you for trusting our Hotel as your accomodation in Donostia – San Sebastian and for taking your time to evaluate our services. Please keep recommending us and we look forward to welcoming you again very soon! Kind Regards,

10/10 Excellent

robert, Maimi Shores

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel. We have stayed several times. It is in the process of remodeling. No major problem.
Stayed 7 nights in Jan 2020
Response from Calidad Amara Plaza on Jan 28, 2020
Dear Robert We are genuinely grateful for your loyalty to our services and for the kind words shared with all the travelers We cannot be happier to see that you had the great time. It is delightful to know that you greatly enjoyed of the hotel and our city Donostia – San Sebastian. It has been a real pleasure to have you here with us and we keep looking forward to welcoming you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Calidad Amara Plaza on Jan 9, 2020
Gracias y hasta pronto.Saludos cordiales.

6/10 Okay

PD

Traveled with family
Liked: Cleanliness, staff & service
Extremely slow elevators. This made breakfast rush and check out imposible times.
Stayed 2 nights in Dec 2019
Response from Calidad Amara Plaza on Jan 9, 2020
Thank you for your visit and your suggestions. Sincerely,

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Christmas Hotel
Great location. Large comfortable rooms. King size bed...great view. Easy to walk to everything.... Close to many good eating places. Don't like the WFi setup...not easy to get connected.
Stayed 2 nights in Dec 2019
Response from Calidad Amara Plaza on Dec 30, 2019
Greetings from Silken Amara Plaza! Thank you for choosing our Hotel as your accomodation in Donostia and for taking the time to evaluate your stay. We appreciate your kind words regarding our facilities, and location. Your satisfaction is our greatest reward, we guarantee that your compliments will be shared with the whole team. We look forward to welcoming your again very soon. Best regards,

10/10 Excellent

Patricia

Stayed 3 nights in Aug 2019

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great balcony and breakfast
Stayed here for 3 nights with my boyfriend. We booked a room with a private terrace. The terrace was great. The breakfast Buffett was one of the best hotel breakfasts I’ve ever had. Lots of variety and option, all artfully prepared. Only bummer was we left town early and missed the breakfast buffet (that we had already paid for) on our last day. We asked and the front Day agreed to pack us a togo breakfast but it was really a sad bagged lunch compared to the quality and quantity of food offered at the breakfast buffet. Overall nice stay.
Stayed 3 nights in Sep 2019
Response from Calidad Amara Plaza on Oct 3, 2019
Dear Erica, First of all, we would like to thank you for the time you spent to share your feelings on your recent stay in our hotel. Your opinion and comments are important to us, therefore we are pleased to know that your experience overall has been positive. The Silken Amara Plaza Team will continue to work to meet every day better with your expectations of facilities, services and personal attention. We hope to see you back again soon. Yours faithfully

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
If you have a car, location is great for getting in and out of the city. Plus they have a parkade attached to the building that makes it nice. The bathroom is dated with a shower and could pose mobility issues. Also the beds were a little soft and worn. Not the best sleep. One could walk or take the bus to the major parts of town. The room was quiet and a good size.
Stayed 2 nights in Sep 2019
Response from Calidad Amara Plaza on Oct 3, 2019
Dear guest, First of all, we would like to thank you for the time you spent to share your feelings on your recent stay in our hotel. Your opinion and comments are important to us, therefore we are pleased to know that your experience overall has been positive. The Silken Amara Plaza Team will continue to work to meet every day better with your expectations of facilities, services and personal attention. We hope to see you back again soon. Yours faithfully

4/10 Poor

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The only thing that was great was the fact that everything was walking distance, not super close but close enough to get around. However how this hotel is considered a 4* and how we paid as much as we did for 3 nights beats me. The walls are paper thin, so thin, we actually Heard our neighbours phone vibrating. We could heard them going to the washroom, flushing, talking, walking. Was very uncomfortable. The staff doesn’t smile very much which also isn’t inviting. Also 19€ per person for breakfast is extremely expensive. You can go to any cafe and eat for 1/4 that price.
Stayed 3 nights in Sep 2019
Response from Calidad Amara Plaza on Sep 30, 2019
Dear guest, Thank you for including Silken Amara Plaza as your hotel in Donostia – San Sebastian . We appreciate your time in sharing with us your comments and we regret to learn that we were not able to meet your expectations on this stay. In reference to the soundproofing, the hotel has the necessary measures of soundproofing materials with soundproof barriers, insulation and acoustic panels. Our guests comfort and rest is primordial to us . We apologize for the inconvenience this has caused you. Our staff is at the complete disposal of our guests, with the best attitude and professionalism always. We regret that you did not have the same impression as other travelers. While we understand that you left disappointed, we are committed always to provide an excellent service to our guests. We sincerely hope that you will consider providing us another opportunity. We are looking forward to welcoming you soon. Regards.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Calidad Amara Plaza on Sep 20, 2019
Dear Gina Thank you for choosing us on your visit to San Sebastian Ioana. We appreciate your opinion and we hope to see you again. Best regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, excellent staff, very knowledgeable.
Stayed 3 nights in Sep 2019
Response from Calidad Amara Plaza on Sep 16, 2019
Dear guest, Thank you so much for sharing your opinion about the stay with us. We are very happy to know that you have enjoyed the experience and we will be delighted to welcome you again in next visits. Do not hesitate to contact us if you need anything, we are at your disposal. Best regards.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is at least a 30 minute walk from the centre of the town.
Stayed 2 nights in Sep 2019
Response from Calidad Amara Plaza on Sep 16, 2019
Dear guest, We appreciate that you have chosen our Silken Amara Plaza Hotel as your hotel in Donostia - San Sebastián. Thank you very much for devoting your time to evaluate your stay and for sharing your feedback. We regret to learn that our location did not meet your expectations, in spite of not being in the centre , we are very well communicated by bus, taxi o taking a pleasant walk. We hope you give us another opportunity next time you visit Donostia - San Sebastian, Kind regards,

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019
Response from SILKEN AMARA PLAZA on Sep 9, 2019
Dear guest, Thank you for choosing our Hotel for your visit to Donostia and for taking the time to evaluate your stay. It would be a pleasure to welcome you to the Amara Plaza in the near future. Warm regards,

8/10 Good

CarrieAnn, California

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
My mother and I stayed for three nights. Overall our stay was ok. We really appreciated the staff. They were very nice at the front desk. However the cleanliness could have been much better. I would rate this a 2 maybe 3 star place at the most. Breakfast was really good and it was easy to get a taxi from the front desk however that was it. I would stay somewhere else next time.
Stayed 3 nights in Aug 2019
Response from Calidad Amara Plaza on Sep 4, 2019
Dear guest, Thank you for your visit and your comment about the stay in the hotel. We are very sorry to know that the cleaning service was not to your liking, it surprises us a lot since it is usually an aspect that people stand out positively. However, we hope that you have enjoyed the stay in San Sebastian and we will be delighted to welcome you again in next visits to give the best of us and offer you a memorable experience. Best regards.

10/10 Excellent

Brittany

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the location as it’s about a 15 minute walk into town through a lovely area. There is a very good bar and restaurant on the hotel. Room was lovely.
Stayed 4 nights in Aug 2019
Response from Calidad Amara Plaza on Aug 26, 2019
Dear guest, "Eskerrik asko" as we say in Basque, we are most grateful for your positive comment about your stay at Hotel Silken Amara Plaza We are delighted to hear that our property was up to your expectations and specially to know that we have contributed in creating good memories for you to bring back home. It would be a pleasure to welcome you to the Amara Plaza in the near future. Warm regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room very good breakfast. Everything good except the location which was some distance from the best shops and restaurants
Stayed 2 nights in Aug 2019
Response from Calidad Amara Plaza on Aug 16, 2019
Dear guest, We appreciate that you have chosen our Silken Amara Plaza Hotel as your hotel in Donostia - San Sebastián. Thank you very much for devoting your time to evaluate your stay .We look forward to welcoming you back in the near future. Best regards from Silken Amara Plaza

8/10 Good

Krissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and friendly staff, a bit away
The hotel and room was very nice. Housecleaning was a great! The breakfast was amazing, I highly recommend it!! The staff was friendly and helpful, My only comment, it would have been nice if they offered some information upfront about the area, things to do, and how to get around. The hotel was a bit away from everything.
Stayed 6 nights in Aug 2019
Response from Calidad Amara Plaza on Aug 13, 2019
Greetings from Silken Amara Plaza! Thank you for choosing our Hotel as your accomodation in Donostia and for taking the time to evaluate your stay. We appreciate your kind words regarding our staff, room and cleaning. It would be a pleasure to welcome you to the Amara Plaza in the near future. Warm regards,

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was very noisy and too far out from the old town. The bathroom door and bedroom window did not close. There was no outdoor space and no coffee and tea making facilities. The cleaners removed money from my son’s room. The staff were not very friendly
Stayed 10 nights in Jul 2019
Response from Calidad Amara Plaza on Aug 13, 2019
Good morning! Thank you for trusting Silken Amara Plaza during your recent stay in Donostia - San Sebastian. We appreciate your stay and we take this opportunity to say that we feel sorry to read that our hotel and its location were not you expected ; in spite of not being in the centre , we are very well communicated by bus, taxi or taking a pleasant walk. Our company trusts its staff and we think that your comment about removing money from the room cannot be confirmed without evidence. We defend our staff with great pride, who receives continuous congratulations from our guests. We remain at your disposal for whatever you might deem appropriate.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from SILKEN AMARA PLAZA on Aug 6, 2019
Thank you very much for your review