Standard Room, 1 King Bed, Refrigerator & Microwave, Ocean View (Refrigerator & Microwave) | Desk, laptop workspace, blackout drapes, iron/ironing board
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Reviews of Pacific Coast Roadhouse, SureStay Collection by Best Western

2.5 out of 5
Pacific Coast Roadhouse, SureStay Collection by Best Western
9280 Castillo Dr, San Simeon, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 93 out of 225 reviews" "
Rating 8 - Good. 74 out of 225 reviews" "
Rating 6 - Okay. 28 out of 225 reviews" "
Rating 4 - Poor. 17 out of 225 reviews" "
Rating 2 - Terrible. 13 out of 225 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leroy

Traveled with family
Nice room
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
We were looking forward to seeing the renovated motel. The Front desk clerk was pleasant. The room had plantation shutters and the mattress was comfortable. there was soap and a one time use shampoo/conditioner available. We were on the first floor and we had a small peek of the ocean which was nice. There is a gym with what looked like nice equipment,( we didnt use), hand towels and a water filling station ( which we used). The downside: The front door had a 2 inch gap on the bottom which we stuffed with a towel . There were coffee stains (?) on one side of the bottom sheet and possibly blood (?)splatter stains on the underside of the top coverlet. PLEASE throw these out, they should NOT be in use for guests. The microwave could be cleaner and the inside back had a burned plastic area. The walls are thin and the guests that checked in next door were loud. Turning on the air conditioning/heater muted the conversation so that we could sleep. We looked forward to having the breakfast, but, sadly, the eggs were tasteless and a funny texture, the potatoes looked grayish, and the very thin bacon slices were tasty but had a waxed paper texture. There were 3 tureens of gravy behind the eggs/bacon, and my husband hoped to put some on the biscuit, but the attendant said the gravy was not for today. We truly wanted to give a better review, but could not this time around.
Stayed 1 night in Apr 2024

10/10 Excellent

MANUEL, LOS ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Ernest V

Traveled with partner
The location is very applicable to to getting to Hearst Castle. The room was roomy and the bed comfy. The staff from top to bottom need training in customer service, it's apparent for the manager had to be called evertime the questions were asked at home for a decission. As guests we were accomadated only when we preadured them. Why were my boots removed from my room? Why did the manager not no where my missing were? Why did I need to go ask the cleaning staff where possibly were my boots? Didn't they put us or even ask if we would like a Icean front room? When we saw they gad availabilty? The shutters were not attended to allowing sunlight to awake us in the first room. So when looking at this, Motel Six is just down the road.Expedia does the best by me, yet this BWestern Surestay needs help, Expedially.
Stayed 3 nights in Apr 2024

10/10 Excellent

Marla

Traveled with partner
Liked: Staff & service, property conditions & facilities
Large rooms. Very clean. Very nice.
Stayed 2 nights in Feb 2024
Response from Tommy on Apr 8, 2024
Thank you for the Review! We are glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

4/10 Poor

Eric

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
To noise, and fire place never worked
Stayed 1 night in Feb 2024
Response from Tommy on Apr 8, 2024
Thank you for the Review!

8/10 Good

Mahbubeh

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hot part of breakfast was not good, friendly staff , very clean, and close to Hearst castle.
Stayed 1 night in Feb 2024
Response from Tommy on Apr 8, 2024
Thank you for the Review! We are glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Antti

There was nobody in reception. Thanks for Expedia who rebooked us to proper hotel ol other side of road
Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and their flexibility was appreciated.
Stayed 2 nights in Jan 2024

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Manager was responsive. Breakfast had potatoes, bacon, scrambled eggs, bagels, muffins, cereal, yogurt, milk, juice, coffee. Not the freshest, but perfectly fine for a motel. Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Pallavi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

SILVIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, front desk needs to be more friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aaron Toto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Giridhar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old place however few aspects have been remodeled like beds and TV. Inside the room was basic and clean. Has a small patio with couple of chairs. Breakfast was good with few warm choices as well like mashed potatoes, roasted sweet potatoes, and scrambled eggs.
Stayed 1 night in Dec 2023

10/10 Excellent

BYEONGGO

Disliked: Property conditions & facilities
Nice n clean unit and best service for all
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Good , cozy room and nice location
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a nice views

8/10 Good

veronica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
had a good stay, would come back again
Stayed 1 night in Dec 2023

8/10 Good

paniagua,

Traveled with family
Liked: Cleanliness, staff & service, amenities
The place was nice and spacious. However the bathtub was clogged up but was fixed when we brought it up. The bed was very comfortable. The breakfast was not good. They had expired milk out, when we broughr it up they put it back in the refrigerator.a lady tild us they told the the staff it was expired the day before, the tosster kept tripping ehrn using both toasters at the s time, the lady restocking the food grabbed the trash to put it out, did not wash her hands and restocked the bread with no gloves. No gloves were worn when handling the food.
Stayed 2 nights in Nov 2023
Response from Tommy on Dec 4, 2023
Thank you for the Review! We will have our manager to look into the issue we are sorry for that. Come back and visit the quiet beach town of San Simeon.

10/10 Excellent

Damian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We went to Hearst Castle you couldn't beat the price. It included breakfast. Just a couple miles from downtown Cambria. I thought it was a great deal.
Stayed 1 night in Nov 2023
Response from Tommy on Dec 4, 2023
Thank you for the Review!

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tommy on Nov 16, 2023
Thank you for the Review Lauren. We are glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Oct 2023
Response from Tommy on Nov 5, 2023
Thank you for the perfect Review Brain! We are glad you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon.

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic birthday getaway ❤️
Stayed 2 nights in Oct 2023
Response from Tommy on Nov 2, 2023
Thank you for the Perfect Review Miguel! We are Glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was so helpful, especially when we had an issue with our TV, and the breakfast room attendant was great as well. We had a wonderful stay.
Stayed 2 nights in Oct 2023
Response from Tommy on Oct 31, 2023
Thank you for the Perfect Review Melissa! We are glad you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon!

8/10 Good

Kiri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful. View was amazing, the power did go out for a while, but they got it back on after quite a few hours. Staff was excellent. The lady who served the food was very pleasant and the front desk gentleman was superb. We will be back
Stayed 2 nights in Oct 2023
Response from Tommy on Oct 24, 2023
Thank you for the perfect Review Kiri! We are glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, cozy room. There was a spider crawling on the bed when we entered the room.
Stayed 1 night in Oct 2023
Response from Tommy on Oct 23, 2023
Thank you for the Review! We are sorry about the issue We will have our housekeeping staff inspect the rooms. We hope you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon!

6/10 Okay

Olga

Stayed 2 nights in Oct 2023
Response from Tommy on Nov 12, 2023
Thank you for the Review! We hope you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon.

10/10 Excellent

Monique

Traveled with family
Very comfortable stay
It’s great! Rooms are big and clean. Great price for the rooms too. Nothing to complain about. Will be staying here again.
Stayed 1 night in Oct 2023
Response from Tommy on Oct 8, 2023
Thank you for the Review! We are glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great bargain, we would go back for sure...the breakfast hostess was super friendly... a good stay!
Stayed 2 nights in Sep 2023
Response from Tommy on Oct 2, 2023
Thank you for the Perfect Review! We are glad you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon.

2/10 Terrible

ANIL

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was so bad there was no one on the desk we have to make more then 15 phone call to get some one on front desk.
Stayed 2 nights in Sep 2023
Response from Tommy on Sep 27, 2023
Hey Anil, Thank you for the Review Hope you enjoyed the stay with us. come back and visit us again as the ocean is always calling.

2/10 Terrible

Yoselin

Stayed 1 night in Sep 2023
Response from Tommy on Oct 17, 2023
Thank you for the Review Yoselin! We are sorry you did not like the stay with us.

8/10 Good

Linda, Golden

Liked: Staff & service, property conditions & facilities
We had a good stay and the Management was very helpful
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review! Hope you enjoyed the stay with us.

10/10 Excellent

Edward

Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Perfect Review Edward! We are Glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room with a view of the ocean. Only suggestion is a mat for the tub would be advisable as the tub floor is very slippery.
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Perfect Review Darlene! We will take your suggestion into consideration! Come back and visit us again!

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the perfect Review Cheryl! We are glad you enjoyed the stay with us.

8/10 Good

Jose

Traveled with family
Liked: Staff & service, property conditions & facilities
Room next to us was full of filth like if someone homeless was living there. Patio full of crap along a car parked directly in front full of crap as well. The walls are thin in hallway you can hear people talk pretty clearly. The A/C unit was directly in front of one of the beds and blew directly onto you, had to lay down with head on foot area and feet on headboard area. Vents couldn’t be moved much to direct air away. Breakfast was ok the eggs where very soggy though. Wouldn’t recommend
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review Jose! We are sorry about the inconvenience come back and visit us again.

2/10 Terrible

Ruoyang

Stayed 1 night in Sep 2023
Response from TOMMY on Sep 27, 2023
Hey Ruoyang, Thank you for the Review. We are sorry we did not meet your expectations.

6/10 Okay

Sarkis

Traveled with family
Disliked: Amenities, property conditions & facilities
The rooms were dirty, and the breakfast was a joke
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review Sarkis! We are sorry you did not like the stay with us. We will look into the issues come back and stay with us again!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was horrible but the stay was very good. Room was clean and the bed was amazing.
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review Mark! i am sorry to hear there was an issue with breakfast at the hotel.

8/10 Good

Staci

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Room was great. Surrounding areas not
Room was great and obviously updated. Nice bed, great large ring light mirror and clean. Halls,stairs and outside areas including balconies really ruin what theyve done in rooms. I hope they continue to renovate quickly. Id love to leave a good review of all next time
Stayed 1 night in Aug 2023
Response from Tommy on Sep 23, 2023
Thank yo u for the Review Staci!

8/10 Good

Steve, Porterville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful; room and breakfast were nice.
Stayed 2 nights in Aug 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review! We are Glad you enjoyed the stay with us.

8/10 Good

Adrian

Traveled with family
Liked: Staff & service, room comfort
Big rooms
Great size room in a great location
Stayed 1 night in Aug 2023
Response from Tommy on Sep 23, 2023
Thank you for the Perfect Review Adrian! come back and visit us again as the ocean is always calling!

8/10 Good

Pushpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast and price.
Stayed 1 night in Aug 2023
Response from Tommy on Sep 23, 2023
Thank you for the perfect Review Pushpa! We are glad you enjoyed the stay with us!

6/10 Okay

William

Disliked: Property conditions & facilities
Average at Best
This place was only ok. CONS: The room with an “ocean view” was barely an ocean view, could barely see the water since you’re so far from the water. Room was decent, but run down. Not totally clean, some damage, and the wifi was awful the entire time. Parking lot was dirty with trash and other debris all over. Continental breakfast was awful, eggs were bad, hardly any options. Water pressure was inconsistent and the water fluctuated between boiling hot and freezing cold in seconds. PROS: Close to Hearst Castle Close to elephant seal vista Close to Cambria Easy drive to Big Sur Short drive to SLO (San Luis Obispo) Overall: Place would be good in a pinch, but seek alternative options if you’re looking for any amount of amenities.
Stayed 3 nights in Aug 2023
Response from Tommy. on Sep 23, 2023
Thank you for the Review William! We are sorry for the inconvenience.

8/10 Good

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, except entrance of trash he building, it’s kind of dark, more lightning would be great
Stayed 4 nights in Aug 2023
Response from Tommy on Aug 15, 2023
Thank you for the 4 star Review! We are gald you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

6/10 Okay

David

Stayed 1 night in Aug 2023
Response from Tommy on Aug 10, 2023
Thank you for the Review David! We hope you enjoyed your stay in our newly renovated PCH! Come back and visit us again as the ocean is always calling.

10/10 Excellent

Jeff

Stayed 1 night in Aug 2023
Response from Tommy on Sep 23, 2023
Thank you for the Perfecct Review Jeff! We are Glad you enjoyed the stay with us! Come back and visit us again as the ocean is always calling!