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Reviews of Best Western Norwalk

2.5 out of 5
Best Western Norwalk
351 Milan Ave, Norwalk, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 298 out of 758 reviews" "
Rating 8 - Good. 253 out of 758 reviews" "
Rating 6 - Okay. 116 out of 758 reviews" "
Rating 4 - Poor. 56 out of 758 reviews" "
Rating 2 - Terrible. 35 out of 758 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa, Norwalk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms!
Stayed 1 night in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sue

Traveled with family
Friendly staff, clean rooms - so far so good
Stayed 1 night in Mar 2024

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For breakfast they have different hot options daily. The lobby was spacious and gave people room to congregate in different places. They had lots of outlets in the room. It was a very good value.
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub didn't want to drain properly, there wasn't a "maintenance" person on staff. (I went ahead and got some Draino from the dollar general right next door.) The water could have been a little warmer but other than that, the facility was clean, nice, pool and hot tub were fantastic and breakfast was awesome. All and all a nice little place for the location and price.
Stayed 4 nights in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, breakfast was on time and hot, and the pool area was nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice,clean and quiet
Stayed 1 night in Jan 2024

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in to a room and the heat wasn't working. How does this happen? Why do customers have to report this and inconvenience me.
Stayed 1 night in Jan 2024

8/10 Good

Michael, Fort Wayne

Traveled with family
Stayed 1 night in Dec 2023

6/10 Okay

Jerimiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall great!
Overall pretty good, just the beds were small and not at all comfortable. Ugh, i did not sleep well. Breakfast was exceptional!
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Staff was super nice. Room was clean and comfortable. Like the option for a constant fan on the heat/ac. Refrigerator was big and very clean. Shower was super clean, and the water stayed hot. Very quiet place, too—at least when we were there. Breakfast ended before we got down there, but there are a lot of nearby places locally to eat, including Bob Evans, Dunkin, and a GREAT local diner we discovered. I’d stay again!
Stayed 1 night in Nov 2023

6/10 Okay

Kirsten

Traveled with partner
Disliked: Staff & service
The girl at the front desk on Friday night and Saturday morning was very helpful and accommodating. We had an issue with our shower not draining and she made sure to offer for someone to look at it or switch rooms. However the male at the front desk on Saturday night was not very polite or helpful regarding the same issue. He basically made it seem as if we were bothering him by asking about it. The bed was comfortable and the location was close to the wedding we were there for. Overall, average stay.
Stayed 2 nights in Oct 2023

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our two evenings. It was quiet, so we slept well. The only negative was that the shower drained very slow, so the water was up to your ankles by the time you were done showering. we reported it to the desk at checkout. I would suggest having "drains" be an item housekeeping checks after every checkout.
Stayed 2 nights in Oct 2023

8/10 Good

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service
The bathroom and room could use updating. The location was ideal for our travels and the staff was amazing. It's a smaller hotel (2 floors). I would say they need to update rooms and carpet.The shower pressure was phenomial.
Stayed 3 nights in Sep 2023

6/10 Okay

Aleesa

Liked: Cleanliness, staff & service
Disliked: Room comfort
Adequate at Best
The beds were pretty chintzy, we hate hotels that put the sink/vanity area in the bedroom area and not as part of the bathroom. The bathroom and tub area was tiny and pretty much had no floor space as the door opened into the bathroom swinging just a few inches from the toilet. The television had limited channels. The staff was friendly, but the breakfast was not the quality we usually expect although their oranges were a nice change and were delicious.
Stayed 1 night in Oct 2023

6/10 Okay

Jeff

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was not worth the value. Cold eggs and sausage. Not enough to feed entire room availability. We have stayed there multiple times. Breakfast was severely below par and ends at 9:30! Not enough time to take advantage of free breakfast when you have kids who sleep in..
Stayed 2 nights in Oct 2023

2/10 Terrible

Lauren

Stayed 1 night in Oct 2023
Response from Khia on Nov 16, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Sheryl

Liked: Staff & service, property conditions & facilities
Efficient check in, clean, very comfortable bed. Dining options within walking distance. Drawback: lacks sound transmission barrier.
Stayed 1 night in Oct 2023

10/10 Excellent

Lucas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and location
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Stayed 1 night in Sep 2023

10/10 Excellent

David, Westland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet.
Stayed 4 nights in Sep 2023

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, room comfort
It's the little things.
My stay was great. The staff was pleasant and very helpful and accommodating. But there were a lot of little things wrong. The breakfast for Wednesday was supposed to be a cheesy egg bake and it was just barely cooked scrambled eggs. There was a great reading chair, but no light by it or a way to prop up my feet. The pillowcases were too short for the pillows and my hair got stuck in a zipper on the pillow, still not sure how that happened. I had just a sink, no counter space at all. When I first arrived at my room, my door was propped open with the lid to my ice bucket. And I don't think the carpet had been vacuumed in a while, my socks were filthy after just a few hours. I really didn't mind because I had a great rate.
Stayed 2 nights in Sep 2023

8/10 Good

Linda

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
2 couples. Both had to change rooms. Bathroom for first room sticky. 2nd room smelled so bad had to move.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and friendly. Room clean and ready to go. My mattress needs to be replaced. It was squeaky. Breakfast was hot and good. Good coffee.
Stayed 1 night in Sep 2023

8/10 Good

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice room, nice breakfast, nice staff. The back doors on either side of the building did not lock.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Enjoyed the stay
Enjoyed the stay on Norwalk. While property is in need of a renovation its in a perfect location in regards to Cedar Point. Friendly service. The only downfall is we specifically booked for the hot tub and the hot tub was empty. Maybe next time
Stayed 1 night in Sep 2023

6/10 Okay

Nomaan J

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
While the stay was fine, the property lacked some basics. The lamp in the room and exhaust fan in the toilet didn't work. The toilet floor was pretty u clean and it looked like they vacuum or mop behind the door. The staff was friendly, specially the cooking staff. The location is not that great and is a sub-average suburb. However, there are decent dining options, gas stations and convenient stores around.
Stayed 2 nights in Sep 2023

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Dan

Stayed 1 night in Aug 2023

6/10 Okay

Wendy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Debra

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Ron

Stayed 3 nights in Aug 2023

10/10 Excellent

Benjamin

Stayed 1 night in Aug 2023

8/10 Good

Krysta

Liked: Cleanliness, property conditions & facilities
Simple, nice warm breakfast
Stayed 1 night in Aug 2023

2/10 Terrible

Kimberly

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Krystal on Aug 8, 2023
Kimberly, thank you for taking the time to rate your most recent stay. We are sorry to see it was not a superior experience. I hope you were able to share some feedback with the staff so that we can make improvements where needed.

8/10 Good

Penny

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Would not stay at this location again. They ran out of the cooked box eggs for breakfast. When told the lady we were told there won’t be anymore till her manager comes in. They didn’t even have hard boil eggs. So there was no protein for those that need it. All the money we paid I feel a full breakfast would have been totally appropriate and not too much to ask for.
Stayed 1 night in Aug 2023

6/10 Okay

Dana

Traveled with family
Fine for our purpose
It was okay for our purpose. We were just traveling through and needed an overnight. The carpet was old and smelled funny. The refrigerator rattled all night. But the room and bed were clean. Very Good Mexican restaurant close by… Casa Brava.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Postcard Show
Room was nice, comfortable and clean. Quiet area.
Stayed 1 night in Aug 2023

8/10 Good

William

Business traveler
Convenient to where I was working
Stayed 4 nights in Jul 2023

8/10 Good

Kenneth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice one night stay while traveling
Stayed 1 night in Jul 2023

4/10 Poor

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In need of major renovations
The hotel is in need of MAJOR upkeep. I appeared as if a bit of blood was on the wall in the bathroom. I overheard other guests with complaints on the condition of their rooms.
Stayed 2 nights in Jul 2023
Response from Krystal on Jul 25, 2023
Melissa, thank you for taking the time to rate and review your most recent stay. I am sorry to hear of the experience you state you had and we will be addressing your feedback with the staff immediately.

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom was terrible not clean. Desk person was not helpful
Stayed 1 night in Jul 2023
Response from Krystal on Jul 25, 2023
Richard, thank you for taking the time to rate and review your most recent stay. I am sorry to hear of the experience you state you had and we will be addressing your feedback with the staff immediately to make improvements where needed.

8/10 Good

Ronda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was weird. We asked if the TV could be turned on so we could watch the news while we ate. The attendant was on her cell phone and would not look up. Finally she said she did not know where the remote was. She said it had been lost for 3 days or more. She must have thought we were stupid, as you can manually.turn the TV on. She was very busy with her phone.
Stayed 1 night in Jul 2023

6/10 Okay

Alison

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
DEFINITELY needs to be updated - the shower curtain has hard water stains, the corners of all furniture is damaged and banged up, the bathroom was SMALL and needs full remodel - think 1990. The staff was DELIGHTFUL, the pool was clean, the breakfast was A Ok.
Stayed 3 nights in Jul 2023
Response from Krystal on Jul 25, 2023
Richard, thank you for taking the time to rate and review your most recent stay. I am sorry to hear of the experience you state you had and we will be addressing your feedback immediately to make improvements where needed.

4/10 Poor

Joshua

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Our room smelled like stale cigarettes and wasnt clean.
Stayed 3 nights in Jul 2023
Response from Krystal on Jul 14, 2023
Joshua, thank you for taking the time to rate and review your most recent stay. We are sorry to hear that it was not a superior experience. We will share your feedback with the staff so we can make immediate improvements.