Ratings based on 795 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Needed maintenance

Posted May 27, 2015
Pros: Nothing
Cons: Give it a good cleaning both inside and out and make your employees wear a professional looking uniform. That may be a start to improving your first
Location: No waterfront restaurant were recommended or open to frequent.
This hotel needs a good cleanup and Reno both inside and out. Our room was adequate but we had very noisy neighbours and when we called down to the desk nothing was done about it. the staff didn't know the names of any waterfront restaurants and didn't bother to help us look any up. Very casual approach to customer service and turned us off Best Wsterns completely.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Ohio

Best Western - Sandusky, Ohio

Posted Apr 18, 2015
Pros: I liked the lobby and the rooms. I also like the elevator shaft. It was partially opened to view the outside as it went up and down.
Cons: Parking. All the parking is in the front of the building and it is directly along the busy street.
Location: Close to shopping (Walmart, famous footwear, Home Depot) and restaurants (Applebee's, Ryan's Steakhouse, Sonic). All on same road as hotel.
The Best Western Plus on MilannRd is comfortable and welcoming. I had a room in the front of the building facing the road. It was nice and spacious. It was even well sound proofed so you couldn't hear the noise from the road or the other guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Not far from Kalahari or Cedar Point.

Posted Apr 5, 2015
Spacious room but work out room was right below. Beds were not comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Now a family routine

Posted Mar 31, 2015
This hotel is excellent as is its staff. I havestood here 3 times and it is the best bang for the buck. Rooms are large and clean staff is courteous. My wife and kids love this place it is our testing stop between Chicago and NY.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom K

Very nice weekend getaway

Posted Mar 3, 2015
The overall experience was great. The staff were friendly, not exactly professional though. Our key cards gave us issues the whole stay, our suite was right behind the elevator, and the elevator was very loud, and the coffee pot wasn't in working condition, and they could use a new shower head. The therapy pool was amazing! But the exercise room smelled really bad (but they all do) And the bed was very comfortable. The breakfast was okay other than the eggs and sausage. All the vending machines products were outdated. But overall we had a great stay.
4 out of 5
Recommended
for Families
by A verified traveler

Comfortable stay in Sandusky

Posted Mar 3, 2015 
Stayed one night in two adjoining rooms - both were very clean and comfortable. Between the two, we had plenty of room for our 3 small children and my wife and I without tripping all over eachother. Our neighbors were a bit noisy until around midnight, though it didn't pose a real problem for our children. It seems to be a popular hotel for twenty-somethings that are attending night-life attractions in the area - Not necessarily a problem so long as you know what you're getting into. We would likely stay there again so long as the price is in the same ballpark as this booking.
2 out of 5
Recommended
for Couples
by A verified traveler

Small Pillows... Indoor pool not in Hotel

Posted Feb 24, 2015 
Pillows were small... Advertised Indoor Pool was next door and it was way to cold to walk across parking lot to use...
4 out of 5
Recommended
for Couples
by Daniellefrom Cleveland

Nice room at a good price

Posted Feb 21, 2015 
The room was nice. The only thing that seemed to bother me was the fact that you could hear the elevator going up and down all night long from the outside of our room. It only really seemed to bother me in the morning hours. The vending machine area on the first floor had a leak coming through the ceiling too.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Pretty Happy!

Posted Feb 2, 2015 
Everything was clean and in order. Staff was helpful and friendly. A little annoying that the fitness room and pool was next door in the other hotel though.
5 out of 5
Recommended
for Families
by joeyfrom brooklyn oh

great hotel

Posted Jan 23, 2015 
Beautiful comfy well worth 100$.with one exception indoor pool was like a Jacuzzi in size. Overall I would stay again and again. Thanks b.w.