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Reviews of Hampton Inn Sandusky-Central

2.5 out of 5
Hampton Inn Sandusky-Central
6100 Milan Road, Sandusky, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 231 out of 457 reviews" "
Rating 8 - Good. 143 out of 457 reviews" "
Rating 6 - Okay. 45 out of 457 reviews" "
Rating 4 - Poor. 23 out of 457 reviews" "
Rating 2 - Terrible. 15 out of 457 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good especially the potatoes Beds and pillows were very comfortable Staff was extremely friendly
Stayed 3 nights in Apr 2024
Response from Lezlie M. Property Manager on Apr 9, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Staff was amazing.
Stayed 1 night in Mar 2024
Response from Lezlie M. Property Manager on Mar 30, 2024
Thank you so much for your feedback. I am really glad you enjoyed your stay. We hope to see you again on your next ventures to Sandusky Ohio!!

10/10 Excellent

Pallavi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lezlie M. Property Manager on Mar 31, 2024
Thank you so much for the high score! I am truly glad you enjoyed your stay. We hope to have you back again during your next adventure to Sandusky!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that they allowed me to check in early.
Stayed 1 night in Jan 2024
Response from Lezlie M. Property Manager on Mar 1, 2024
Thank you, we do our best to accommodate early check in. Hopefully we see you again!

10/10 Excellent

Pierre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoughtful staff - told me I could extend check out because of a potential storm. Always gave a bottle of water
Stayed 1 night in Jan 2024
Response from Lezlie M. Property Manager on Mar 1, 2024
Thank you so much for staying with us. We hope to see you back!

8/10 Good

alexis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! And it's around all the stores and good food spots! I recommend and the staff is amazing plus they got some good breakfast in the morning
Stayed 1 night in Jan 2024
Response from Lezlie M. Property Manager on Mar 1, 2024
Our breakfast is always hot and fresh! I am so glad to hear you enjoyed your stay!

4/10 Poor

Jeremy

Disliked: Property conditions & facilities
Room did not have curtains to block out the parking lot lighting. Extremely disappointed.
Stayed 1 night in Dec 2023
Response from Mandy C. on Jan 10, 2024
We appreciate you taking the time to leave us a review and we apologize you were not able to use the black out curtains in the room. We will be looking into that.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at this pet-friendly hotel. Check in was easy, staff was welcoming, and the room was clean and well appointed. Will stay here again.
Stayed 1 night in Dec 2023
Response from Mandy C. on Jan 10, 2024
We appreciate you taking the time to leave us a review and happy to see you enjoyed your stay with us! We hope you stay with us in the future if ever in the area!

8/10 Good

Tabatha

Stayed 2 nights in Dec 2023
Response from Mandy C. on Jan 10, 2024
Thank you for taking the time to leave us a review!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and facilities.
Stayed 1 night in Sep 2023
Response from Mandy C. on Jan 10, 2024
Thank you for taking the time to leave us a review, we are happy to see you enjoyed your stay with us!

8/10 Good

Jon

Liked: Staff & service, amenities, property conditions & facilities
Property was good, beds comfortable, and breakfast options were good. If you need to dry your hair take your own blow dryer the one in the room was disgusting. I refused to use it.
Stayed 1 night in Dec 2023

10/10 Excellent

Kerri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was amazing as was the night person. Had to deal with some very loud neighbors after midnight for a few hours and the staff did the best they could and comps 50% when they did not have to
Stayed 2 nights in Nov 2023
Response from Art V - Property Manager on Nov 21, 2023
Thank you for your kind words about our team. I am sorry about you issue with the loud neighbors and I appreciate your understanding. I hope you stay with us again when you are in Sandusky.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTSTANDING CUSTOMER SERVICE
EVERY SINGLE STAFF MEMBER THAT i SAW TOOK THE TIME TO GREET ME, SEE HOW MY DAY WAS GOING AND ASK IF i NEEDED ANYTHING. CUSTOMER SERVICE WAS OUTSTANDING.
Stayed 2 nights in Nov 2023
Response from Art V - Property Manager on Nov 21, 2023
Thank you for taking the time to complete our survey. I am very pleased that you enjoyed your stay with us. Our staff works hard every day to ensure that our guests are satisfied with their stay but they don't always get recognized. That said, it is greatly appreciated that you complimented our staff. We hope to see you again when you are in Sandusky.

10/10 Excellent

Sheila

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay as always! The staff was EXTREMELY nice!
Stayed 3 nights in Nov 2023
Response from Art V - Property Manager on Nov 17, 2023
Thank you for taking the time to complete our survey. I am very pleased that you enjoyed your stay with us. Our staff works hard every day to ensure that our guests are satisfied with their stay but they don't always get recognized. That said, it is greatly appreciated that you complimented our staff. We hope to see you again when you are in Sandusky.

10/10 Excellent

Megan

Stayed 1 night in Nov 2023

10/10 Excellent

amber

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by Jim, he was great to speak with, super friendly, happy, and loads of information!! The hotel its self is clean, there is nothing extra about the hotel. The beds were comfy, the breakfast was great, the lady (I didn’t get her name ) who was cleaning up after breakfast and filling things was so friendly. All staff interaction was very positive, all seemed happy, and eager to help! They all took their time to say hello, and asked the kids how their trip was going. Definitely if we are in the area again, we will be staying here again! Definitely recommend this place!
Stayed 1 night in Nov 2023
Response from Art - Hampton Inn Sandusky on Nov 16, 2023
Thank you for taking the time to complete our survey. I am very pleased that you enjoyed your stay with us. Our staff works hard every day to ensure that our guests are satisfied with their stay but they don't always get recognized. That said, it is greatly appreciated that you complimented our staff. We hope to see you again when you are in Sandusky.

10/10 Excellent

Allan

Stayed 1 night in Nov 2023
Response from Art V. - Property Manager on Nov 30, 2023
Thank you for taking the time to complete a survey, we appreciate the feedback.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Quiet. Comfortable. Would recommend!
Stayed 1 night in Oct 2023
Response from Art V - Property Manager on Nov 11, 2023
Thank you for you feedback. We hope to see you again when you are in Sandusky.

10/10 Excellent

KATHY

Stayed 1 night in Oct 2023
Response from Art - Hampton Inn Sandusky on Nov 16, 2023
Thank you for taking the time to complete our survey. I am very pleased that you enjoyed your stay with us. We hope to see you again when you are in Sandusky.

10/10 Excellent

Tuan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very nice. Check in and out are very fast. Breakfast is OK. Location is excellent. Shopping, dining are 2-5 minutes from hotel. I don’t have any issue to stay here.
Stayed 2 nights in Sep 2023
Response from Becky on Sep 26, 2023
Thank you so much, we're glad you enjoyed your stay. We hope to see you back again. As far as breakfast goes is there anything different that we can improve on?

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Becky on Sep 26, 2023
Thank you we hope you'll stay again with us!

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Becky on Sep 26, 2023
Thank you we hope you'll come back and stay with us again!

6/10 Okay

Angela

Traveled with family
Disliked: Cleanliness
I was not impressed with the cleanliness of the room we stayed in. I had to exchange a pillow because it had somebody previous’ foundation on it. There were sunflower seeds all over the sides of the beds. The elevator was gross. It was not impressive. The only part about our stay that was decent was the breakfast attendant was friendly, kind, and professional as well as the gentleman running the front desk in the morning named Art was absolutely kind and caring in regards to our room situation.
Stayed 1 night in Aug 2023

8/10 Good

shanta

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great - needs some updates and care for the facility but would stay there again.
Stayed 1 night in Jul 2023

4/10 Poor

jane marie

Liked: Staff & service
Disliked: Cleanliness
Was disappointed in this particular Hampton Inn, elevator was very small and slow, whirlpool was not working and pool did not look clean. Work out room you had to go through the pool area to get to it and it was very warm and humid in there. There was some kind of leak or problem downstairs when we arrived, which I know was not their fault but didn’t leave a great first impression and there was no tv remote in the room so we had to go downstairs to get another one. The place otherwise was clean and the staff was friendly
Stayed 1 night in Jul 2023

2/10 Terrible

Daniel

Disliked: Property conditions & facilities, room comfort
Horrible
Bed literally was indented it was so old. Had to sleep on the couch. Air conditioner was blowing warm air. Breakfast was wet sausage pattys and bagels with no cream cheese. Horrible.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mmc
Very helpful and polite staff. The room was very clean and updated. It did have a slight smell, like carpet cleaner. The breakfast was great and fully maintained. Much better than most. Overall a great place to stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lisa and

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place and Service
Hotel staff were friendly and helpful. The place was new and clean and the breakfast fantastic. We enjoyed our stay and would stay again.
Stayed 2 nights in May 2023

10/10 Excellent

Sharmon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the reception desk were very friendly and helpful
Stayed 1 night in May 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023

8/10 Good

Claudette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2023

6/10 Okay

Kristen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very dated
Definitely not what we expect when we stay at a Hampton. Rather run down. The room smelled like dirty feet. We did not get hot cookies. The breakfast was nice and as expected but really not the best Hampton. Next time we will stay elsewhere
Stayed 1 night in May 2023

2/10 Terrible

Brandy

Traveled with family and small children
Disliked: Staff & service
My family and I were not able to stay at this property due to the fact that they overbooked the property. Then sent us to their other location that was 10 miles away so we were a good 30 minutes from where we were trying to go. We get to the other location and their pool is broken and they were not willing to discount anything they were actually going to charge us more. I will never book a room at this location again
Stayed 3 nights in May 2023

10/10 Excellent

gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
they were very busy as it was opening day at cedar point and a big baseball tournament going on but the staff seemed to be able to accommodate all with ease
Stayed 1 night in May 2023

10/10 Excellent

Nancy

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2023

4/10 Poor

Abby

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Lisa

Stayed 1 night in Apr 2023

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, beds very comfortable, like the indoor pool. The breakfast was great and the woman taking care of it was really great, nice person. Whirlpool was broken, and we had hoped to use it, late arrival, so that was very disappointing.
Stayed 1 night in Mar 2023

8/10 Good

Kristin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Abbi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was super nice!
Stayed 1 night in Feb 2023

10/10 Excellent

al

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and well maintained.

10/10 Excellent

Scott

Stayed 1 night in Dec 2022
Response from Brittany, Assistant Property Manager on Dec 8, 2022
Thank you for taking the time to complete a survey, we greatly appreciate the feedback. Have a great day!

8/10 Good

William

Stayed 2 nights in Nov 2022
Response from Brittany, Assistant Property Manager on Dec 3, 2022
Thank you for taking the time to complete a survey, we greatly appreciate the feedback. Have a great day!

8/10 Good

Josh

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall okay hotel-not new but good breakfast
Breakfast was good-eggs, sausage patty, waffle maker, etc. Pool was good, hot tub was broken. Room was okay, clean for the most part. Front desk was very helpful.
Stayed 1 night in Nov 2022
Response from Brittany, Assistant Property Manager on Dec 3, 2022
Thank you for taking the time to complete a survey, we greatly appreciate the feedback. Have a great day!

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place staff is very nice and helpful. Breakfast was good better than most. The beds where ok. But all and all it’s a nice place
Stayed 2 nights in Sep 2022

6/10 Okay

Russell

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2022

8/10 Good

Jennifer, Bucyrus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast selection not very pleasing. Dog area not very noticeable. Checkin clerk did not tell me where to park for my room or where my room was located nor where the dog area outside was. I registered with a pet. AC unit made consistent noise and mattress to thin. Lastly, toilet loose.
Stayed 1 night in Sep 2022

6/10 Okay

Patreese

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not 100% Clean
The bathroom had someone else hair in the shower. The ice bucket didn't have a bag in it.....
Stayed 2 nights in Sep 2022