Ratings based on 188 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
88% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Cleveland, OH

Not a Resort

Posted Feb 23, 2015
Pros: Great customer service
Cons: Change the name to reflect what it really is.
Location: Good location & only one hour trip. Toured Kalahari after leaving Maui--truly a night & day difference. It was warm and had an exciting environment.
Their name is a misnomer--it's just a water park, not a resort. Very cold hallways and bar is in the cold main hallway entrance. I'm told we missed a mediocre breakfast. It's great for taking kids on a budget with no amenities for adults; lighting was poor. Kids were even allowed into the "spa pool." There's nothing to do there! Staff was extremely responsive for TV assistance. No real evidence of restaurant. A small grill with one attendant tried to scoop ice cream for 20 kids. Compared to Kalahari, this was a dump. I indicated 2 nights but found out we were only booked for one. Actually that worked out 'cause we just laid around in the room just like at home. No since paying for that!
2 out of 5
by A verified travelerfrom Columbus, OH

Disappointing stay

Posted Jan 15, 2015
Pros: Hardly anybody else was staying there -- for good reason.
Cons: The service, the internet connection, the amenities, the bar hours.
Stayed at this hotel for a convention with three coworkers. The service at the front-desk was unwelcoming at best, as nobody was actually at the desk and a custodian had to find someone. I asked the receptionist how the breakfast is and she grimaced and shook her head and replied that she'd only eat the fruit. The room was about 110 degrees and I literally had to turn the air conditioner on despite it being 5 degrees outside. Despite advertising internet, it did not work in any of the 4 rooms we had reserved. It was out of season, so I get the pool INDOOR pools not being open, but the hotel didn't even open the bar and the receptionist told us that "none of the amenities are open". Would have been nice if that had been stated before we made reservations. I would not stay here again and I do not recommend it to anybody.
2 out of 5
by A verified travelerfrom Boston, MA

Not great in winter.

Posted Jan 11, 2015
Pros: It was definitely shelter from the freezing cold outside.
Cons: Bed firmness. Bathroom conditions.
Location: It's right on the main drag in town. Very convenient to everything.
Bed was uncomfortable. Heat was noisy. Bathroom could have functioned better and could have been cleaner.
3 out of 5
by A verified travelerfrom OH

Ok hotel. Not worth the price

Posted Jan 11, 2015
Facility maintenance is poor. Bathroom tub was not clean, the shower curtain came off. Bed sheets were not clean.
4 out of 5
for Everyone
by A verified traveler

Posted Jan 2, 2015
Pros: nice for a night or two no longer.
Cons: the appearance and things to do.
Location: great
ok, the staff in the bar and at the front desk was exceptional, need more helpful people in the food area.
3 out of 5
for Everyone
by A verified traveler

Good for price

Posted Dec 27, 2014
Did not like water park being open at noon it should be early like great wolf lodge 9am to 9pm!
2 out of 5
by A verified travelerfrom Minnesota

second stay at the Maui Sands

Posted Dec 5, 2014
Pros: The staff were wonderful!!!! The chef really worked hard to keep us happy.
Cons: Clean the place up. Make sure there is enough staff to keep things up. Breakfast was cold on our first day. Better on the second.
Location: The location is terrific. Close to many great eating places.
It was very obvious that the hotel has not been kept up. Last year the rooms were well kept. This year big stains on the carpet and poor maintenance of the hotel. The staff really works hard at keeping everyone happy. Doc remembered us from last year. Great guy-give him a raise!!! Probably will not return. We paid a lot for not quality accommodations. The owners need to fix it or they won't get return customers.
4 out of 5
for Everyone
by A verified travelerfrom Cleveland oh

Posted Dec 4, 2014
Would go back great room! Space for everyone.Water area was small but still nice.
4 out of 5
for Families
by Tokafrom Cleveland, Ohio

The Royal Family Vacation

Posted Nov 4, 2014 on Hotels.com
Shower curtain was dirty and the room was cold/button broke
1 out of 5
for Families
by A verified traveler

do not stay here

Posted Oct 31, 2014 on Hotels.com
this was one of the worst i have stayed at i even asked if the room was being renovated took pics of the peeling wallpaper etc etc would never recomend