Ratings based on 188 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
by A verified travelerfrom Cleveland, OH
Not a ResortPosted Feb 23, 2015
Pros: Great customer service
Cons: Change the name to reflect what it really is.
Location: Good location & only one hour trip. Toured Kalahari after leaving Maui--truly a night & day difference. It was warm and had an exciting environment.
Their name is a misnomer--it's just a water park, not a resort. Very cold hallways and bar is in the cold main hallway entrance. I'm told we missed a mediocre breakfast. It's great for taking kids on a budget with no amenities for adults; lighting was poor. Kids were even allowed into the "spa pool." There's nothing to do there! Staff was extremely responsive for TV assistance. No real evidence of restaurant. A small grill with one attendant tried to scoop ice cream for 20 kids. Compared to Kalahari, this was a dump. I indicated 2 nights but found out we were only booked for one. Actually that worked out 'cause we just laid around in the room just like at home. No since paying for that!
by A verified travelerfrom Columbus, OH
Disappointing stayPosted Jan 15, 2015
Pros: Hardly anybody else was staying there -- for good reason.
Cons: The service, the internet connection, the amenities, the bar hours.
Stayed at this hotel for a convention with three coworkers. The service at the front-desk was unwelcoming at best, as nobody was actually at the desk and a custodian had to find someone. I asked the receptionist how the breakfast is and she grimaced and shook her head and replied that she'd only eat the fruit. The room was about 110 degrees and I literally had to turn the air conditioner on despite it being 5 degrees outside. Despite advertising internet, it did not work in any of the 4 rooms we had reserved. It was out of season, so I get the pool INDOOR pools not being open, but the hotel didn't even open the bar and the receptionist told us that "none of the amenities are open". Would have been nice if that had been stated before we made reservations. I would not stay here again and I do not recommend it to anybody.
by A verified travelerfrom Boston, MA
Not great in winter.Posted Jan 11, 2015
Pros: It was definitely shelter from the freezing cold outside.
Cons: Bed firmness. Bathroom conditions.
Location: It's right on the main drag in town. Very convenient to everything.
Bed was uncomfortable. Heat was noisy. Bathroom could have functioned better and could have been cleaner.
by A verified travelerfrom OH
Ok hotel. Not worth the pricePosted Jan 11, 2015
Facility maintenance is poor. Bathroom tub was not clean, the shower curtain came off. Bed sheets were not clean.
for Everyoneby A verified traveler
Posted Jan 2, 2015
Pros: nice for a night or two no longer.
Cons: the appearance and things to do.
ok, the staff in the bar and at the front desk was exceptional, need more helpful people in the food area.
for Everyoneby A verified traveler
Good for pricePosted Dec 27, 2014
Did not like water park being open at noon it should be early like great wolf lodge 9am to 9pm!
by A verified travelerfrom Minnesota
second stay at the Maui SandsPosted Dec 5, 2014
Pros: The staff were wonderful!!!! The chef really worked hard to keep us happy.
Cons: Clean the place up. Make sure there is enough staff to keep things up. Breakfast was cold on our first day. Better on the second.
Location: The location is terrific. Close to many great eating places.
It was very obvious that the hotel has not been kept up. Last year the rooms were well kept. This year big stains on the carpet and poor maintenance of the hotel. The staff really works hard at keeping everyone happy. Doc remembered us from last year. Great guy-give him a raise!!! Probably will not return. We paid a lot for not quality accommodations. The owners need to fix it or they won't get return customers.
for Everyoneby A verified travelerfrom Cleveland oh
Posted Dec 4, 2014
Would go back great room! Space for everyone.Water area was small but still nice.
for Familiesby Tokafrom Cleveland, Ohio
The Royal Family VacationPosted Nov 4, 2014 on Hotels.com
Shower curtain was dirty and the room was cold/button broke
for Familiesby A verified traveler
do not stay herePosted Oct 31, 2014 on Hotels.com
this was one of the worst i have stayed at i even asked if the room was being renovated took pics of the peeling wallpaper etc etc would never recomend