Staying at the Dedeman was extremely stressful. Furniture needs to be replaced. Many items were tattered and torn. Décor was damaged badly. Windows, chair, and sofa were extremely dirty. When I requested an iron and ironing board, I was given a board that was broken, rusted, and soiled. The iron had blue mass on it that would have ruined my clothing had I used it. Upon check in we were told breakfast was served from 7 until 10:30. When we reported to the restaurant the first morning at 9:50 staff were taking away the food. When my husband attempted to discuss this with the front desk staff he was told no problem. Upon returning to the restaurant and our seating ourselves again, the staff continued to remove the food.... When family phoned the hotel and asked for us they were told the following: 1) This is no hotel; 2) No one by that name is here; 3) Yes, Dr. ___ is here; 4) We have no idea who you want; and 5) No one registered here by that name. It took two days to get a second cup/saucer for our room (two people were registered in the room), three days to get a washcloth, and I gave up trying to make staff understand the problems our callers were receiving. The bed was comfortable, the shower pressure was fantastic, and the air conditioner worked during our entire stay. The point in relating these details: this hotel is far from being a Five Star facility. I believe staff avoided us because most spoke no English.
sabrina from USA
Situated in Sanliurfa, this luxury hotel is close to Sanliurfa Museum, Sanliurfa Culture and Art Center, and Urfa Bazaar …More