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Reviews of Grand Hotel Londra

4 out of 5
Grand Hotel Londra
Corso Matuzia 2, Sanremo, IM

Reviews

8.2

Very Good

Rating 10 - Excellent. 251 out of 674 reviews" "
Rating 8 - Good. 261 out of 674 reviews" "
Rating 6 - Okay. 114 out of 674 reviews" "
Rating 4 - Poor. 34 out of 674 reviews" "
Rating 2 - Terrible. 14 out of 674 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent seafront location
A lovely large old hotel overlooking sea in San Remo. It was obviously very grand in it's day. Staff were friendly and helpful. We were upgraded to a room with a balcony overlooking the pool area. Room was a good size and lots of toiletries provided in bathroom. Pool was lovely, a good size and a with poolside bar. We found space easily but in peak season i imagine it would very busy as space around pool is limited in comparison to size of hotel. Excellent location for beach and to walk to town centre. Supermarket and shops vlise by. Plenty parking.
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

4/10 Poor

Jane

Traveled with partner
Disliked: Property conditions & facilities
The hotel is of a grand style but is now just faded grandeur. The rooms are acceptable but a superior with a sea view - had the view but the room was squished in a corner. The air conditioning did not work even at maximum. The work area was a tiny desk with a battered chair. The bath has a shower fitted over it - no idea how it could be described as a rainfall shower. In addition the restaurant was closed and the pool was not open after 5pm (end of season is apparently 15 September). Then after just 1.5 hours by the pool they tried to charge us €14 for use of sun beds….they rapidly removes the charge as we had not been informed. I got the sense they did that a lot! Breakfast - passable but coffee was some of the worst I have tasted…. This is Italy …coffee from a vacuum flask really!!
Stayed 1 night in Sep 2023

6/10 Okay

Sergiy

Disliked: Property conditions & facilities
hotel needs renovation
Stayed 1 night in Sep 2023

4/10 Poor

Evelyn

Stayed 1 night in Aug 2023

6/10 Okay

German, Hallandale

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Terri

Liked: Cleanliness, staff & service
Disliked: Room comfort
Wouldn't recommend for the price.
Early check in was nice. On a busy street with lots of noise most all night long. Room had a partial sea view but not on water. Air con didn't work well, so very hot in room. Old Hotel. $7 Charge for each, and having to make a reservation for using a lounge at Pool not good! Internet did not work due to the location of our room. no coffee available until 7:30am. Left before breakfast served.
Stayed 1 night in Sep 2023

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Roy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful grand hotel.. enjoyed pool and breakfast!!
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location.
Very clean hotel, clean linen daily, good breakfast. Great location. Our third stay at this hotel 😉.
Stayed 4 nights in Aug 2023

10/10 Excellent

Eugenio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like the grand feel of the hotel. The pool was my favourite part. The breakfast was good. The hotel front desk staff was not the most friendly. Great location near the old town and best beaches. Nice stay.
Stayed 3 nights in Aug 2023

6/10 Okay

Jane

Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff organised pizza when we arrived after the restaurant had closed on a Sunday night. Thank you so much!!
Stayed 1 night in Jun 2023

10/10 Excellent

Roque

Liked: Staff & service
I had to take taxi from train station.
Stayed 1 night in Oct 2022

10/10 Excellent

DENNIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a classic in the grand style. Breakfast in what was the magnificent ballroom. It’s past glories are from a previous time but it is still magnificent
Stayed 9 nights in Oct 2022

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kindest staff ever! We loved this hotel so much that we came back the next week for 2 more nights! Super clean rooms and we had a beautiful view over the sea! It is also easy walking to everywhere!
Stayed 2 nights in Sep 2022

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly kind and helpful. We had a wonderful stay and have already made reservations to return!
Stayed 1 night in Sep 2022

6/10 Okay

GARY

Stayed 1 night in Aug 2022

10/10 Excellent

Tim Marco

Stayed 4 nights in Jul 2022

10/10 Excellent

Iryna, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and location. Nice big rooms and view. Cleaning and service can be a little better . In general will recommend this hotel to my friends and come back
Stayed 3 nights in May 2022

8/10 Good

JEFF

Liked: Cleanliness, staff & service, amenities
I liked the old charm and character. The location was excellent. I appreciated the on-site parking. My room was nice and had a beautiful, direct view of the sea. The hotel could use some sprucing up. But overall I enjoyed my stay. Excellent value.
Stayed 5 nights in Sep 2021

10/10 Excellent

G R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it - even though it’s dated, it’s retro!
Love this hotel, it’s quirky, great staff, amazing pool. Hey, it’s dated, you feel how grand it would’ve been in the 1800’s when it was built.
Stayed 1 night in Sep 2021

10/10 Excellent

J

Stayed 1 night in Aug 2021

8/10 Good

jako, panama

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect position close to the beaches and restaurants. Spacious rooms adequately equipped. Parking around the hotel itself is scarce and not easy to operate.
Stayed 1 night in Jul 2020
Response from gemma on Aug 3, 2020
Thank you very much. See you next time!!!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and close to all amenities
Very welcoming reception.We were upgraded to a room with a sea view as they weren't busy. Due to covid 19 the restaurant wasn't open. Nice pool with lifeguard and bar. Easy access to town center and beaches. Plenty of covid 19 security measures were in place and hand sanitizers.
Stayed 3 nights in Jul 2020
Response from gemma on Jul 13, 2020
Thank you very much and see you next time.

10/10 Excellent

Alp

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2020
Response from gemma on Jul 7, 2020
Thank you very much!!!

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from gemma on Mar 2, 2020
Thanks a lot, see you soon!!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from gemma on Feb 24, 2020
Grazie mille ed a presto! Thank you so much and see you soon...

6/10 Okay

Hasan

Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The Grand Hotel de Londres is a beautiful, very old building that is poorly managed and underutilized. The staff behave as though you are bothering them by being there. The wait staff is badly trained and annoying. The man at the pool-bar actually shouted angrily at us when we got into the pool at the wrong time. The maids walk into your room with little warning.
Stayed 2 nights in Sep 2019
Response from gemma on Oct 7, 2019
We regret not having met all your needs. We hope to improve in the near future. However, if we can argue, the swimming pool times are well indicated, so it is normal that we resent when a rule is not respected, just as many of your requests both for catering and as hotel services were almost like a private vacation home and not from a 4-star hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from gemma on Sep 3, 2019
Thank you very much!!!

6/10 Okay

L, SAN REMO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Service good. Room airy well cleaned and lovely view of sea and beach from balcony. However four days of no hot water due to a problem with gas mains. Completely understand out of hotels control but no compensation offered and have had to send an email request - now waiting to see if they respond. Hope that as a four star hotel they will as not washing for four days was not good!! Expedia have been super though.
Stayed 8 nights in Aug 2019
Response from gemma on Aug 20, 2019
We understand the discomfort caused by the lack of hot water, but as already explained the failure did not depend on our systems, but on a rupture of the city's gas pipe, in fact all the hotels and houses in the area had the same problem . Since it was a cause of force majeure, we too suffered not a few damages, no reimbursement is foreseen. In any case, a cocktail was offered by the hotel during your stay.

8/10 Good

Sven

Liked: Cleanliness
Strange thing is that as a guest you still have to pay 7 eur extra to use the hotel swimming pool
Stayed 2 nights in Jul 2019
Response from gemma on Aug 4, 2019
the pool is with own organization...it's written in all websites and also in the hotel....

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from gemma on Aug 4, 2019
thank you!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from gemma on Jun 30, 2019
thanks...

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Basic affordable accommodation in the center of town; free wifi, parking(limited spaces) and breakfast. The hotel was once a palace I'm sure but was last renovated in the 70's and it shows. The property has nice views and is easy to access on the main street in and out of Sanremo. The pool area has an additional charge.
Stayed 1 night in May 2019
Response from gemma on Jun 11, 2019
Thank you for your description. See you next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from gemma on Apr 2, 2019
Thank you very much!!!

4/10 Poor

Sal, California

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel is indeed run down but still classic. Don't think you're going to find a Hilton over there in Sanremo, the whole city is run down. Free parking was a sell for us, old property, the bathrooms have been upgraded though. Large rooms, beds are not that comfy. Breakfast is a disaster as compared to other European hotels. Don't ask for any coffee ugh, horrible. I'd probably avoid staying here again.
Stayed 2 nights in Oct 2018
Response from gemma on Nov 22, 2018
we are sorry that we did not meet your expectations. The next time if you communicate directly during your stay the services not welcome, we will have been advantaged in doing our job, we like that the customer feels at home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
classic charm of a nineteenth century grand hotel with all of the ameneties of a 21st century grand hotel
Stayed 1 night in Oct 2018
Response from gemma on Oct 17, 2018
Thank you so much and see you next time.

6/10 Okay

George

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has seen better days!
The hotel appears to be in need of major renovation to maintain its 4-star status. The breakfast buffet selection is extremely limited and you must pay if you would like a second cup of coffee!
Stayed 1 night in Sep 2018
Response from gemma on Oct 1, 2018
we regret that we did not feel comfortable with us ... To be able to present these low-cost rates, unfortunately we can not include everything ... We hope to meet all expectations in the near future.

6/10 Okay

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel are very helpful and the hotel is nice but the rooms are pretty basic for a 4 star hotel. The rooms are getting a bit old. I had a nice view on the sea but the bed was unfortunately very hard. In the bathroom the shower was leaking. Overall it's a mixed experience...
Stayed 4 nights in Sep 2018
Response from gemma on Sep 14, 2018
Many thanks for your opinion. We are sorry to not soddisfy you, we hope to improve on your next visit to San Remo.

8/10 Good

Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location,walking distance to many points of interest
Stayed 1 night in Aug 2018
Response from gemma on Sep 14, 2018
Many thanks and see you next time....

8/10 Good

Amanda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018
Response from gemma on Sep 25, 2018
...

6/10 Okay

Caroline

Disliked: Room comfort
Stayed 2 nights in Aug 2018
Response from gemma on Aug 24, 2018
.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Alex, UK

Disliked: Staff & service
Slightly faded
About a 10 minute walk from Sanremo center, this was obviously once a very grand hotel but now a lack of guests makes it feel slightly old and run down. Breakfast was a prime example of this; held in a large ballroom with few guests, a lack of choice and stale croissants. That being said, our room was upgraded and we were given a large room. Unfortunately the air conditioning was broken but we let the hotel know and they did fix it within a day. The pool was also lovely but you do have to pay for the sunbeds.
Stayed 4 nights in Jul 2018
Response from gemma on Aug 10, 2018
Thank you for your opinion. We regret not having met all your expectations. As for the pool there is written everywhere, including sites, that the towels and sun loungers are paid, as it is a separate organization. For breakfast, we also provide a la carte breakfast.

6/10 Okay

Brian

Liked: Room comfort
San Remo revisited
A tired hotel living on the grandeur of former years. Charming but faded with 'unusual' shabby chic makeovers to cover up the worn areas. OK at the price in this area.
Stayed 2 nights in Jul 2018
Response from gemma on Jul 28, 2018
Thank you very much for your comment. We hope to meet all your expectations during your next visit to Sanremo.

2/10 Terrible

Rosaria, kent

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and shabby near the beach
The entrance is grand however it is all down hill from that point. Our room was shabby and grubby looking nothing worked properly, the lights had to be fiddled with to get them to work, the floor was worn out and had bits of it which the wood was lifting which was dangerous. The bed was very uncomfortable . We had a huge problem with water in the bathroom, first day it was impossible to wash properly due to a trickle of water coming out of taps. The second day the water stoped mid hair wash , I had to go to reception to complain and was given the key to another room to finish my hair wash and shower. However this room had no hot water and I had an ice cold shower. The third day there was no cold water and the water was boiling hot, we had to leave for the airport so just gave up trying to shower. Breakfast was very poor , hardly any choice and the croissants were stale and hard, I am a vegetarian so the ham and eggs was not for me, I ended up eating crackers and jam every morning. There was no fresh fruit or local cheese and bread on offer. Everything in this hotel is old and stale from the food to the rooms. I expect a better standard from a 4 star. They have the cheek to expect guests to pay €7 euros each to use a very average swimming pool, that again was very tired and nothing special. This is the first time I have been asked to pay for a hotel pool. ?? There were signs everywhere telling guest if they lose the key it would be €35 euros to replace ? Bed spread
Stayed 3 nights in Jul 2018
Response from gemma on Jul 20, 2018
we regret that he was not satisfied with our structure .... maybe his review is a little exaggerated with even images that can be organized .... if it was such a strange nightmare that has remained so much from us. The problem was the pool, for which the towel and sunbeds is charged ...No comment!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Wonderful hotel well located, what a proper hotel should be. Excellent evening meal in restaurant followed by a good breakfast the next morning. Excellent friendly staff and service at a reasonable price. Highly recommend it.
Stayed 1 night in May 2018
Response from gemma on Jun 5, 2018
Thank you very much. See you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chose the hotel for it’s convenience and walk ability. Was great for that just a little run down and dated in the room but beautiful old building. Service and breakfast were both good.
Stayed 1 night in May 2018
Response from gemma on May 19, 2018
thank you very much. See you soon