Reception

Reviews of Hesperia Sant Joan

3 out of 5
Hesperia Sant Joan
Josep Trueta 2 San Joan Despi, Sant Joan Despi

Reviews

8.2

Very Good

Rating 10 - Excellent. 474 out of 1591 reviews" "
Rating 8 - Good. 765 out of 1591 reviews" "
Rating 6 - Okay. 269 out of 1591 reviews" "
Rating 4 - Poor. 50 out of 1591 reviews" "
Rating 2 - Terrible. 33 out of 1591 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mladen

Stayed 1 night in Mar 2024

10/10 Excellent

Rhonda Jolene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly people everywhere. Great cafe next door. Everything we needed!
Stayed 3 nights in Feb 2024
Response from Guest relation on Feb 28, 2024
Dear RhondaThank you very much for your kind commets.Nice to hear that you enjoyed your stay.Regards

8/10 Good

Mitra

Liked: Cleanliness
Stayed 3 nights in Jan 2024

8/10 Good

Thiago

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities

6/10 Okay

Olufemi

Liked: Cleanliness, property conditions & facilities
Location is somewhat far from centre. I made a choice to stay there on the basis that there was a spa. Unfortunately, that wasn't the case.
Stayed 4 nights in Dec 2023
Response from Guest services on Dec 30, 2023
Dear Olufemi,The amenities we offer are pusblished on Internet. We have never had a spa. We have an outdoor swimming pool during the summer months.Best regards

8/10 Good

Felix

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Aspectos positivos: Habitación y alrededores del hotel Aspectos a mejorar: Servicio a las habitaciones, asistencia al cliente. Aspectos negativos: Proceso de check-in, distancia al centro de Barcelona
Stayed 4 nights in Oct 2023
Response from Guest relation on Nov 28, 2023
Estimado Felix,Muchas gracias por compartir sus opiniones sobre nuestros apartamentos.Nos alegra saber que la valoración general ha sido positiva.Esperamos volver a verles pronto.Reciban un cordial saludo

4/10 Poor

Steven

Self check in using a machine . The doors are locked and had to wait for someone to Open them . Then i got charged €5 to use the Check in Machine . Room cold at Night and the A/C did not blow warm air . Surrounding areas very clean and good . People nice too .
Stayed 4 nights in Nov 2023
Response from Guest relation on Nov 19, 2023
Dear Steven,Thank you for your feedback.To open the main door there is a code send it by e.mail to let you in. It is not necessery to wait for someonelse to open it.There is not extra cost to use the auto check in. What you have paid the Barcelona city tax.Hoping to see you back soon.Regards

10/10 Excellent

Piero

Stayed 1 night in Oct 2023

4/10 Poor

LUTFU, KARTAL

Disliked: Cleanliness, property conditions & facilities
Dirty rooms, No staff support, very poor room conditions
Stayed 3 nights in Oct 2023
Response from Guest relation on Nov 13, 2023
Dear LuftuWe are sorry to read that you were not satisfied with our services. We always try to do our best for our clients to make them feel happy in our apartments.We regret that your experience was not as pleasant as you expected. We would be glad to have the opportunity to welcome you again in our apartment and change your last impression. We remain at your disposal,

8/10 Good

Lisa

Traveled with family
Liked: Room comfort
Compfy beds and good quality douvets. Big room. Friendly staff. However room needed updating, bags of rubbish left for at least 24 hrs in corridor and not very clean.
Stayed 3 nights in Oct 2023
Response from Guest relation on Nov 13, 2023
Dear LisaWe thank you for sharing your feedback about your stay. The comments of our guests are always important to us and help to improve our services.We always work hard and try to do our best for our guests.Kind regards

6/10 Okay

Yongge

Liked: Cleanliness
Pro: quite air condition Cooking ware Price and low city tax Con: wall and door not sound proof Location Pillow
Stayed 3 nights in Oct 2023
Response from Guest relation on Oct 31, 2023
Dear YonggeWe thank you for sharing your feedback about your stay. The comments of our guests are always important to us and help to improve our services.Kind regards

6/10 Okay

Alison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was exactly as pictured. We enjoyed our stay, but the property was dated.
Stayed 1 night in Oct 2023
Response from Guest relation on Oct 31, 2023
Dear AlisonThank you for taking the time to share your feedback in relation to your recent stay, we understand on the most part you enjoyed your visit with us.

10/10 Excellent

divakar

Liked: Cleanliness, amenities, property conditions & facilities
very good hospitality
Stayed 4 nights in Sep 2023
Response from Guest relation on Oct 31, 2023
Dear DivakarThank you very much for such a good rating.Nice to har that you had a pleasant stayRegards

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Edwin

Liked: Cleanliness, room comfort
Wonderful stay at Hesperia area
It was a nice experience our stay at Hesperia San Joan Despi. Though is far away from downtown, the apartments are very well located with easy access to public transportation to all Barcelona, including to airport. The area looks relatively new, close to supermarkets, including La Mercadona that has groceries and food with low prices. Love the paella Mercadona makes. The apartment has almost all that you need, except washer. I highly recommend to stay at Hesperia. Check in was piece of cake. They have a very efficient machine that you can do the check in by yourself at any time.
Stayed 7 nights in Sep 2023
Response from Guest relation on Oct 13, 2023
Dear Edwin,We are very pleased to read your so many positive comments about our apartments and the check in, thank you for sharing your feedback. We are glad to know that you enjoyed your stay. It is a satisfaction for us when we achieve our goal: that clients feel comfortable and well treated and leave happy.We would be pleased to welcome you again in a near future, we remain at your disposal.Kind regards

2/10 Terrible

Lyan

Traveled with group
Disliked: Cleanliness, room comfort
The hotel is so out dated and gross! The bed is full of springs, the sofa bed was so disgusting we put the comforter over it to sit on it!
Stayed 1 night in Sep 2023
Response from Guest relation on Oct 13, 2023
Dear LyanWe regret to read that your experience was not satisfactory, and that our apartments did not entirely meet your expectations. We apologize if you had some issues during your stay and so we did not achieve our goal.

8/10 Good

Erika

Traveled with family
Liked: Cleanliness
The property was a bit run down but clean and quiet so it suited us. It was almost an hour by public transport from the city center but it allowed us to see how the locals live.
Stayed 5 nights in Sep 2023
Response from Guest relation on Sep 29, 2023
Dear Erika Thank you for your review. We are truly glad that you enjoyed our apartments. We would love to welcome you back soon Kind Regard

4/10 Poor

RICARDO

The bare minimum. Reception, when open, was not helpful. The phone number provided for emergencies did not pick up.
Stayed 3 nights in Sep 2023
Response from Guest relation on Sep 29, 2023
Dear Ricardo Thank you for your review. We are disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regard

10/10 Excellent

Ming

Liked: Cleanliness, amenities, property conditions & facilities
No frill and convenient. Has a gym and swimming pool too. Beware that is a bit far from the city center but close to public transportation.
Stayed 3 nights in Sep 2023
Response from Guest relation on Sep 29, 2023
Dear MingThank you for such a good rating. We are really glad to know that you had a pleasant stay.Kind regards

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is was very clean and have professional staff. Everything was Excellent!
Stayed 6 nights in Sep 2023

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay.
Stayed 2 nights in Sep 2023
Response from Guest relation on Sep 29, 2023
Dear Melvin,Thank you very much for such a good rating. Nice to heard that you had a lovely stay.Hoping to welcome you back soon.

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was pleasure staying at this hotel. The staff was kind, communicative, and accommodating. This hotel was also very clean. Would definitely stay there again.
Stayed 7 nights in Aug 2023
Response from Guest relation on Nov 13, 2023
Dear MelvinWe thank you for sharing your feedback about your stay. The comments of our guests are always important to us and help to improve our services.We always work hard and try to do our best for our guests so thank you for your kind words.Hoping to see you back soon.Regards

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, very comfortable, and the staff at this property were extremely accommodating they were all great.
Stayed 7 nights in Aug 2023
Response from Guest relation on Aug 28, 2023
Dear MelvinThank you very much for such a good review.Kind regards

10/10 Excellent

Melvin

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

2/10 Terrible

Katya

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Saurabh

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Shayla Shountrice, Concord

Disliked: Amenities, property conditions & facilities
Close to public transit but this area is far from Barcelona. The heater did not work and the breaker for the lights kept snapping off. Told the front desk and they said that they’d send someone to fix it, but they never did. Upholstery has scratches on it and the curtains were ripped. Could hear not only the noisy neighbors next door, but anyone walking down the hall and every time a door closed. Super thin walls! There’s no shower curtain in the shower and no glass door, so the water went everywhere anytime that I showered. Housekeeping came only ONE time during a week stay and they only emptied the trash cans when they did. Stay was nice but that’s about it. Would not stay here again.

8/10 Good

Michael

Stayed 4 nights in Jun 2022
Response from la direccion on Aug 22, 2022
Apreciado Michael:Le agradecemos el tiempo dedicado a publicar su valoración en Expedia.Nos complace haber cumplido sus expectativas y estaremos encantados de recibirle próximamente . Saludos cordiales

8/10 Good

TALAL

Stayed 5 nights in Jun 2022
Response from M. Casco on Jul 1, 2022
Apreciado Huésped: Le agradecemos el tiempo dedicado a publicar su valoración en Expedia , nos complace haber cumplido sus expectativas, aunque tomamos nota de sus comentarios para seguir mejorando, estaremos encantados de recibirle próximamente . Saludos cordiales

10/10 Excellent

Archana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice service apartment
Stayed 2 nights in May 2022
Response from L. Arroyo (directora) on May 29, 2022
Dear Guest: Thank you very much for the time spent publishing your assessment in Expedia, we are pleased to have met your expectations and we will be pleased to welcome you again soon. Best regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Standard - but ok for a single night
Overall there was nothing overly disappointing. The staff were great and room basic but pleasant. The only points that I would raise in order for my review to be higher would be: The walls are thin and I could hear every word of my neighbours which went on late into the night. The gym is in need of considerable upgrade. Some machines are almost unsafe (bike seat drops because it doesn’t tightened, cable machine is old and hard to adjust, stability ball flat) Breakfast was ok but a lack of warm options. Another helpful point is that there is a nearby hotel with a similar name. Just make sure your taxi driver takes you to the right one… mine did not
Stayed 2 nights in Nov 2021
Response from L. arroyo (directora comercial) on Feb 13, 2022
Dear Guest: Thank you for your positive assessment of our establishment and I would like to answer some questions that you detail in your comments. We will take into account your assessment of the gym machines, an aspect that we must review and improve, on the subject of breakfast, I appreciate that you value it positively and I would like to tell you that you could have requested hot products and they would have been served at the moment, on the The issue of the two hotels with the same name is simply to tell you that we both belong to the same chain and it is our commercial brand, although each one bears the name of the municipality where it is located, we are in Sant Joan Despi and the other in Sant Just Desvern, Even so, I reiterate my apologies if this has caused you any inconvenience. We wish you to count on us again on your next trips to our city, receive a cordial greeting.

8/10 Good

C V

Business traveler
Liked: Cleanliness, room comfort
Very clean and good location. Freely people at the restaurant and reception
Stayed 3 nights in Nov 2021
Response from L. arroyo on Feb 13, 2022
Apreciado cliente: Le agradecemos que nos haya enviado su valoración y comentarios. le agradecemos que sean tan positivas. Deseamos que siga confiando en nuestro hotel. Atentamente,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Beautiful Barcelona stay!
Hesperia Sant Joan was a beautiful hotel with very comfortable beds, big fluffy towels and crisp sheets. We used street parking but you need to watch color codes as some are free and some are paid. Also, we thought our rate included breakfast only to be told it did not. Would stay here again for sure! Very nice!
Stayed 1 night in Oct 2021
Response from L. arroyo (directora) on Feb 13, 2022
Apreciado Huésped: Le agradecemos el tiempo dedicado a publicar su valoración en Expedia, nos complace haber cumplido sus expectativas y estaremos encantados de recibirle próximamente . Saludos cordiales

10/10 Excellent

Claudios

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was in Excellent condition. Very spacious and comfortable. Very scenic view form the balcony as well. The staff was very pleasant. The complimentary breakfast can be improved.
Stayed 3 nights in Sep 2021
Response from L. arroyo (directora) on Feb 13, 2022
Dear Guest: Thank you very much for the time spent publishing your assessment in Expedia, we are pleased to have met your expectations and we will be pleased to welcome you again soon. Best regards

10/10 Excellent

Khushnuma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place is perfect for couples. I left one of my very valuable stuff in the hotel. After 7days of checking out, I realized that I lost it. I contacted the Hotel reception and they helped me to find it. Their service is great. The location is pretty good in case of view and transportation. Highly recommended.
Stayed 5 nights in Sep 2021
Response from L. Arroyo (directora) on Feb 13, 2022
Dear Guest: Thank you very much for the time spent publishing your assessment in Expedia, we are pleased to have met your expectations and we will be pleased to welcome you again soon. Best regards

8/10 Good

Mahmoud

Traveled with group
Stayed 5 nights in Sep 2021
Response from L. arroyo (directora) on Feb 13, 2022
Apreciado Huésped: Le agradecemos el tiempo dedicado a publicar su valoración en Expedia, nos complace haber cumplido sus expectativas y estaremos encantados de recibirle próximamente . Saludos cordiales

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The guy who managed the restaurant was awesome. Don't know his name- bald guy, really nice. Staff was friendly overall. Bed was quite uncomfortable. Couch was so uncomfortable it was unusable- needs to be replaced. Too far away from Barcelona- about 45 minutes by public transport.
Stayed 6 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the hotel for 3 nights with a little child. Selection for breakfast wasn't great for a child. Room service... one day great, second day we were left with the dirty dishes in the sink. No tea or coffee available in the room just a kettle. Get a centre of the town take at least 50 minutes on the public transport. Add another 30 minutes if you travel with a child and don't know area well. Playground close to the hotel was great.
Stayed 3 nights in Oct 2019

10/10 Excellent

Bipinchandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very convenient comfortable
Stay 2nights very clean comfortable and very pleased 😁
Stayed 2 nights in Oct 2019

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You need to remove this place off your list. AC was broken and room was so hot.
Stayed 1 night in Sep 2019

8/10 Good

Adeola, England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size: My apartment/suite was a good size with amenities for self catering if desired Cleanliness: Clean and well maintained Staff: The reception staff are always available and helpful. Also have English included in the communication options Quietness: Occasionally the sound carries when other residents slam doors or shut windows. Once I was woken by a knocking sound which I thought was at my door but realised it was next door. I managed to return to sleep regardless The location: Very good access to public transport. There are bus and tram stations very close to the hotel Restaurant: As stated on their website, the restaurant is not open Friday to Sunday. There are a few cafes and restaurants in the vicinity to make up for this
Stayed 4 nights in Sep 2019

8/10 Good

Christopher, Toronto, Ontario, Canada

Traveled with family
Liked: Staff & service, property conditions & facilities
An affordable, VERY CLEAN hotel outside of downtown, only 16km from the airport, so all in all, glad to be here! Interesting residential neighbourhood close by, small town feel. Pleasant and friendly.
Stayed 1 night in Sep 2019

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go there!
Nice clean room, delightful friendly front desk.
Sagrada Familia
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was totally a great experience ! I will definitely recommend this hotel to all my friends and family
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and friendly personal. The only problem was the distance to the downtown area.
Stayed 7 nights in Jul 2019
Response from L. Arroyo (directora) on Feb 13, 2022
Dear guest: Thank you very much for the time dedicated to posting your review on Expedia, We are sorry that we did not meet your expectations although the main cause of your dissatisfaction is the location of the hotel, in this regard we cannot do anything, I am sorry that this is an inconvenience although always We will be delighted to welcome you again soon. Sincerely

6/10 Okay

Verified traveler

Liked: Staff & service
Room a little run down. Receptionists very helpfull
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Nice apartment-hotel but my apartment was a bit worn out and the worst part was that they had removed cutlery/plates/electric kettle. Last time I stayed there they used to have those in each room but now they said that one has to ask for them at the reception because not all people use them?! There's no logic in this-just because not every guest uses them, it doesn't mean there should be none. You get in the room and there's no single plate, fork or spoon.Plus, it's not normal for a person to have to go get them from the reception desk. This is a hotel so housekeeping should be bringing them to the hotel guests-where is their basic hotel service? Since this is not a self-catering apartment but a hotel, the room service staff should be bringing those to the room.
Stayed 1 night in Jul 2019