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Reviews of Menorca Binibeca by Pierre & Vacances Premium Adults Only

3 out of 5
Menorca Binibeca by Pierre & Vacances Premium Adults Only
Paseo del Mar, S/N, Binibeca, Sant Lluis, Balearic Islands

Reviews

8.2

Very Good

Rating 10 - Excellent. 53 out of 119 reviews" "
Rating 8 - Good. 33 out of 119 reviews" "
Rating 6 - Okay. 21 out of 119 reviews" "
Rating 4 - Poor. 10 out of 119 reviews" "
Rating 2 - Terrible. 2 out of 119 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Carlos Fernández, General Manager on Sep 12, 2023
Dear Michael, Thank you for this great feedback about your recent stay at Pierre & Vacances Menorca Binibeca.We are delighted that you had a pleasant experience during your stay with us and appreciate your positive feedback.Esperamos tener el placer de volver a verle en el futuro. No duden en contactar a nuestra recepción para cualquier necesidad que tengan a la hora de hacer la reserva.Atentamente,Carlos Fernández, General Manager

6/10 Okay

Joao

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Excellent location, the rooms are ok, some mold and could be cleaner. Staff are generally not the friendliest. Extremely rude to go around while people are having breakfast and telling them they need to finish quick because they are closing.
Stayed 3 nights in Aug 2023
Response from Carlos Fernández, General Manager on Sep 9, 2023
Dear João,Thank you for taking the time to review your recent stay at Pierre & Vacances Menorca Binibeca.We are glad to hear that you appreciated our excellent location. It's indeed a unique spot overlooking the sea and the village of Binibeca Vell, providing easy access to the Cami de Cavalls and nearby attractions.We apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously, and our housekeeping team works diligently to maintain high standards. We will address your concerns about the room and ensure that any issues are resolved promptly. Regarding the breakfast service, we strive to provide a relaxed and enjoyable experience for all our guests. We will take your feedback into account and work on improving our communication and service in this area. As for the staff, we are committed to providing friendly and professional service, and we will address your concerns with our team to ensure a better experience for future guests.We sincerely hope we may have the pleasure of welcoming you back. Kind regards,Carlos Fernández, General Manager

6/10 Okay

Pavlos

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Ok but could be really better.
The good: The hotel is really nice looking and the bed was comfortable and big. The staff was friendly and polite. The view is amazing from the rooms that you can have a sea view. The bad: No water during check-in, not enough towels. The shower had no air ventilation whatsoever and water was always coming out of the shower to the floor which made it really annoying. Nothing to wash the dishes-the cleaning staff also left kitchen dirty 1 time. Ok: Location is ok regarding what you like to do and see.
Stayed 5 nights in Aug 2023
Response from Carlos Fernández, General Manager on Aug 8, 2023
Dear Pavlos,Thank you for taking the time to review your recent stay at Pierre & Vacances Menorca Binibeca.We are delighted to hear that you found our hotel visually appealing and appreciated the amazing sea view from your room. It's great to know that our friendly staff and comfortable king-size beds contributed to your overall satisfaction.We apologize for the inconvenience you faced during your stay, such as insufficient towels. We have taken note of your concerns regarding the shower and the absence of dishwashing supplies. We are pleased to inform that we have dishwashing products in reception. We sincerely hope we may have the pleasure of welcoming you back. Kind regards,Carlos Fernández, General Manager

10/10 Excellent

Sarah Clarke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lives up to the photos.
Stayed 3 nights in Jun 2023
Response from Carlos Fernández, General Manager on Jun 26, 2023
Dear Guest,We’re so pleased you had a pleasant stay overall and thank you for mentioning our high standards; we’ll be sure to pass your compliments on to our housekeeping team who work hard to make your experience a memorable one.We hope to see you again on many more occasions.Best wishes,Carlos Fernández, General Manager

10/10 Excellent

Brooke

Stayed 2 nights in Jun 2023
Response from Carlos Fernández, General Manager on Jul 24, 2023
Dear Guest,We are delighted that you had a pleasant experience during your stay with us and appreciate your positive feedback.We hope to see you again on many more occasions.Best wishes,Carlos Fernández, General Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Carlos Fernández, General Manager on Jun 18, 2023
Dear Jonathan,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your positive feedback.We will be pleased to welcome you again!Carlos Fernández, General Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2023
Response from Carlos Fernández, General Manager on May 23, 2023
Dear Patrick,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your positive feedback.We look forward to welcoming you back.Kind regards,Carlos Fernández, General Manager

8/10 Good

Paula

Traveled with partner
Liked: Staff & service
The property is in a perfect location with wonderful views. The staff were friendly and helpful…The breakfast buffet was plentiful with a wide variety to choose from (smoked salmon was limited though). Some areas around the upper pool near rooms 65, 66 and 67 (sun beds, shower and sun umbrellas either needed replacing or were lacking in number). Arrangements for car hire were straight forward and easy due to the helpful, pleasant reception staff. The hotel fulfilled our requirements. Peaceful, Adults Only, in a lovely location and a great place to base ourselves for exploring the island.
Stayed 7 nights in Sep 2022
Response from Carlos Fernández, General Manager on Sep 12, 2022
Dear Paula,Thank you for reviewing your recent stay at Pierre & Vacances Menorca Binibeca.We greatly appreciate your kind comments about our dedicated team who take great pleasure in going that extra mile for our guests to make sure they have a memorable stay with us.We are also glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet.However, we apologise for any inconvenience but are pleased to let you know that we do have additional sunbeds currently on order and these are expected to arrive very soon.We look forward to welcoming you back. Best wishes,Carlos Fernández, General Manager

10/10 Excellent

Patricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and grear view.
Stayed 3 nights in Aug 2022
Response from Carlos Fernández, General Manager on Sep 8, 2022
Dear Patricio, Thank you for this great feedback about your recent stay at Pierre & Vacances Menorca Binibeca.We are delighted that you had a pleasant experience during your stay with us and found our location convenient. we appreciate your positive feedback.We look forward to welcoming you back.Kind regards,Carlos Fernández, General Manager

10/10 Excellent

Pablo, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2022
Response from Carlos Fernández, General Manager on Jul 15, 2022
Dear Pablo, Thank you for this great feedback about your recent stay at Pierre & Vacances Menorca Binibeca. We are delighted that you had a pleasant experience during your stay with us and found our location convenient. we appreciate your positive feedback. We look forward to welcoming you back. Kind regards, Carlos Fernández, General Manager

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely atmosphere, view and location! Rooms could do with fixing up in a couple spots but a very lovely stay
Stayed 5 nights in Jun 2022
Response from Carlos Fernández, General Manager on Jul 6, 2022
Dear Jessica, Thank you for sharing your review. It is a pleasure to know that you had a positive experience with us and we are glad that you appreciated our strategic location with the great views we enjoy. We have taken note of your feedback and will take it into consideration in the future. We look forward to welcoming you back. Best wishes, Carlos Fernández, General Manager

8/10 Good

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022
Response from Carlos Fernández, General Manager on Sep 22, 2022
Dear Sophia,We are grateful for this kind rating of your recent stay.We are glad that this was to your satisfaction.We would welcome your suggestions on how we could improve your experience.We hope to welcome you back.Best wishes,Carlos Fernández, General Manager

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and lovely spot.
Stayed 7 nights in Jun 2022
Response from Carlos Fernández, General Manager on Jun 24, 2022
Dear Peter, Thank you for this great feedback about your recent stay at Pierre & Vacances Menorca Binibeca. We are delighted that you had a pleasant experience during your stay with us and found our location convenient. we appreciate your positive feedback. We look forward to welcoming you back. Kind regards, Carlos Fernández, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A beautiful property at a great scenic location by the sea. Spectacular views! The condition of the rooms isn't very good; the furnishings are quite old and show wear, but the gorgeous grounds and the stunning surrounding area more than compensate for it. The staff is friendly and helpful. We have really enjoyed our stay!
Stayed 3 nights in Oct 2021

8/10 Good

Christopher, London

Traveled with partner
Liked: Cleanliness, amenities
We had a great 2-night stay. The property is extremely well located to the center of town and the sea, and the various pools offered opportunities to unwind. The room was spacious, but the bathroom was in need of renovation.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing vacation. The room was similar to a 3-Star hotel in the US. Very comfortable bed, fantastic sheets. Excellent water pressure. Nice, international selection at Breakfast. The location and view were what made this place awesome. View was of a whimsical village designed to look ancient, a cove with rock walls, and the blue Mediterranean. Every time I walked onto our balcony, I was blown away again. Short walk to a wonderful swimming hole, shops, restaurants, and the beach.
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a Seaview Room and they placed us in a pool view room, no attempt to rectify the situation. Blamed it on Expedia for not listing the correct room description. Facility is worn out, shower leaked on every side of a 3 sided shower. Odor throughout the hotel, some guest moved out of the hotel as their room smelled terribly, our room was okay but the corridor leading to our room smelled like the sewer. Breakfast as well as the location of the property were the only highlights of the stay.
Stayed 2 nights in Jul 2021
Response from General Manager on Mar 25, 2022
Dear Pierre & Vacances Menorca Binibeca, Thank you for sharing your opinion after your recent stay at . While we are glad that you found our location to be to your expectations and you enjoyed our tasty breakfast, we’re truly sorry that we could not meet your expectations regarding your room. It seems that when you booked through Expedia our Seaview Rooms were already occupied and we are very sorry for any inconvenience. We also apologise for the issues you mention, please let us know while you are on-site so that we may find an immediate solution; we would have had our maintenance team look into these issues immediately. We are currently planning some major refurbishments for the reopening in summer 2022 that will undoubtedly enhance your experience with us next time. We appreciate your feedback and please be assured your comments assist us in highlighting areas for improvements in our services. We hope that you will return for an improved stay in the future. Best wishes, General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
It was okay. Pool and view of Binibeca Vell was incredible. Food at the restaurant was awful. Tasteless. Everything has a little bit of a cheap vibe to it.
Stayed 2 nights in Jul 2021
Response from General Manager on Mar 23, 2022
Dear Guest, Thank you for reviewing your recent stay at Pierre & Vacances Menorca Binibeca. It is a pleasure to know that you enjoyed your stay with us, however, we regret that not everything met your expectations. We regret that our restaurant did not meet your expectations, rest assured we have noted your concerns and will take this into consideration for future improvements. We look forward to welcoming you back soon. Best wishes, General Manager

4/10 Poor

Ingrid

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good Hotel
Good overall, however we would have liked a sea view and preferred not to be on the ground floor, but other than that, happy with our stay.
Stayed 3 nights in Sep 2020

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week stay in july
Such a lovely stay here, breakfast was included and was delicious! We had a 2 story terrace with a sea view which was incredible, however the hot tub didn’t have water in it but and the air conditioning was awful so we had to sleep outside but it was quite nice in the end
Stayed 7 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 5 nights in Sep 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Menorca Binibecca PV hotel
Reception was not good. Two tired 80 year olds trying to negotiate a flight of 10 steps with NO handrail carrying suitcases was hairy if not dangerous. Room was ok but missing things like tissues. Wonderful outlook. Room service every 3 days was acceptable. Meals (all buffet) ok but no cornflakes, marmalade or English breakfast tea was disappointing. Main course choices were fine with some meats cooked to order. Overall a lovely location with nice pools, but the steps were not good for the less able.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms werein a perfect position that we had with lovely sea views.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & sea views excellent. Close to restaurants .
Stayed 3 nights in May 2019

10/10 Excellent

Chuckyegg, Isle of Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
We loved this hotel. Really good room, really good service - just a fabulous holiday and we can't wait to go back. We liked everything about this hotel. Very, very clean, food very good.

6/10 Okay

Judith, United Kingdom

Liked: Cleanliness, staff & service
Not a superior room
I had booked a superior room, so was disappointed when we were allocated our room on arrival to find it was quite basic. Also we had to find it ourselves, no help was offered with luggage etc. It was on the ground floor facing out towards the road. It didn't take us long to realise there was no privacy as people walked past constantly. We had to keep the curtains shut to avoid being seen. We checked with reception to be told all the basic rooms are classed as superior, they did agree to us moving to another room which we did the next day, but had to leave the first one after breakfast and then wait till the second was available. This was the same style of room but in a slightly better position without so much passing traffic. The rest of the hotel was fine, the food was ok though could have been warmer, the bar staff and restaurant staff were pleasant. On our penultimate day a note was left in the room saying we had to vacate it by 12 the next day, but for an extra charge we could extend this and if not there was a courtesy room should we wish to shower etc. We went to reception to arrange to extend the room only to be told there were none available so we asked about the courtesy room, to be told there wasn't one, We asked why the note had been left if that was the case and the receptionist said she could only apologise. As a result we had to sit indoors for the 4 hours after vacating our room prior to our departure a final "let down" on an average stay.

8/10 Good

leigh, brentwood essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good food and peaceful location
Standard rooms clean, refurbished and spacious. Location nice and quiet with good coastal views. Food was lovely and all inclusive drinks with good selection of branded names at no extra cost is good value. Nice comfortable double sun lounges are excellent when available!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel with beautiful views
food excellent.room excellent.very large and spacious.

8/10 Good

Verified traveler

Liked: Staff & service

10/10 Excellent

Pedro jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Muito bom !!!! Quarto fantástico! Simpáticos os funcionários!!
Stayed 2 nights in Sep 2023
Response from Carlos Fernández, General Manager on Oct 2, 2023
Caro Pedro, agradecemos o seu amável comentário.Ficamos felizes em saber que você achou o quarto fantástico e nossa equipe simpática. É ótimo ver que nossos esforços para oferecer um ambiente confortável e acolhedor estão sendo apreciados pelos nossos hóspedes.Carlos Fernández, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Carlos Fernández, General Manager on Oct 2, 2023
Estimado huésped,Apreciamos que compartiera su testimonio tras su paso por nuestro Pierre & Vacances Menorca Binibeca.Ha sido un placer recibirle y devolverle la confianza depositada en nosotros con una satisfactoria experiencia.Es muy agradable saber que el apartamento cumplió con sus expectativas. Ofrecemos comodidad y funcionalidad a quienes nos visitan. ¡Gracias por elegirnos!Carlos Fernández, General Manager

4/10 Poor

Alexis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Grande déception pour un Pierre et Vacances
Grande déception pour ce séjour réalisé dans un établissement Pierre et Vacances. La propreté de la chambre est un désastre (linge de lit avec des taches, le sol n’est pas nettoyé (aucun aspirateur attribué aux femmes de ménage seulement des balais, quantité d’insectes morts non ramassés). L’isolation de la chambre est par ailleurs inexistante (couloir, voisins). L’emplacement est le vrai plus de cet hôtel avec une très belle vue sur une crique et la présence de trois piscines en très bon état. Le restaurant est aussi très sympathique. En conclusion, nous sommes très déçus de notre séjour surtout pour un établissement Pierre et Vacances. Je ne recommande pas. Petit bonus : la femme de ménage qui toque à toutes les portes à 8h30 pour nous demander si le nettoyage peut être réalisé.
Stayed 7 nights in Sep 2023
Response from Manager on Sep 25, 2023
Cher Alexis,Merci pour ce témoignage suite à votre séjour.Nous sommes ravis que vous ayez apprécié l'emplacement de notre établissement avec sa vue imprenable sur la crique et nos trois piscines en très bon état. Nous sommes également heureux que notre restaurant ait été à la hauteur de vos attentes.Cependant, nous sommes désolés d'apprendre que la propreté de votre chambre n'était pas à la hauteur de nos standards habituels.Nous prenons note de vos remarques et allons renforcer notre vigilance sur ce point. Concernant l'isolation, nous comprenons que cela ait pu être dérangeant et nous en sommes désolés. Enfin, nous tenons à nous excuser pour le dérangement causé par notre personnel de ménage le matin. Nous veillerons à mieux coordonner leurs horaires à l'avenir.Nous espérons vous revoir chez nous.Bien à vous,

8/10 Good

Annette

Liked: Cleanliness, amenities, property conditions & facilities
Tolle Anlage, gepflegt und in 20 min vom Flughafen erreichbar. Deshalb ist auch der regelmässige Flugbetrieb gut hörbar, hat mich aber nicht gestört. Das Personal könnte etwas aufmerksamer sein und etwas mehr Gastgeber. Zimmer gut ausgestattet, kleine Details fehlen: keine Halterung/Ablage für Duschprodukte, keine Aussenbeschattung, bestellter Liegestuhl für Balkon wurde nicht gebracht (musste ihn selber holen und hochschleppen). Ansonsten angenehmer Aufenthalt mit Meersicht und gute Angebote zum Essen abends.
Stayed 6 nights in Aug 2023
Response from Carlos Fernández, General Manager on Sep 9, 2023
Sehr geehrte Annette,vielen Dank für Ihr positives Feedback zu unserem Haus!Es freut uns zu hören, dass Sie die Lage unserer Anlage und die Nähe zum Flughafen schätzen. Wir sind stolz auf unsere gepflegte Anlage und die wunderschöne Meersicht, die wir unseren Gästen bieten können. Es tut uns leid, dass der Service während Ihres Aufenthalts nicht Ihren Erwartungen entsprach. Wir werden das Feedback an unser Team weitergeben, um unsere Aufmerksamkeit und Gastfreundschaft zu verbessern.Wir entschuldigen uns für die Unannehmlichkeiten bezüglich der fehlenden Halterung für Duschprodukte und der Aussenbeschattung. Wir nehmen Ihre Anmerkungen ernst und werden diese bei zukünftigen Verbesserungen berücksichtigen. Bezüglich des Liegestuhls bedauern wir, dass er nicht wie bestellt geliefert wurde. Wir werden sicherstellen, dass solche Vorfälle in Zukunft vermieden werden. Es freut uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten und unsere Essensangebote am Abend genossen haben.Wir hoffen, Sie auch in Zukunft wieder bei uns zu begrüßen.Bis dahin verbleiben wir mit freundlichen Grüßen,Carlos Fernández, General Manager

10/10 Excellent

Anne Ghislaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé avec une vue magnifique, petit déjeuner parfait, un bar-restaurant très agréable, belle chambre avec une très bonne literie. Ravie de mon séjour.
Stayed 5 nights in Aug 2023
Response from Carlos Fernández, General Manager on Sep 9, 2023
Chère Anne Ghislaine,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Menorca Binibeca.Nous sommes ravis de savoir que vous avez apprécié notre emplacement avec une vue magnifique, ainsi que notre petit déjeuner parfait et notre bar-restaurant agréable. Il est également bon de savoir que vous avez trouvé notre chambre belle et confortable avec une literie de très bonne qualité. Nous accordons une grande importance au confort de nos clients et nous sommes heureux que cela se reflète dans votre expérience.Encore merci pour vos compliments et nous espérons vous accueillir à nouveau dans notre village de vacances.Nous espérons vous revoir bientôt.Carlos Fernández, General Manager

6/10 Okay

Laura Anglada

Traveled with partner
Disliked: Property conditions & facilities
First of all they gave us a room full of mould that smelled really bad. Luckily we could swap to another room that was better. We were also really disappointed with the gym, only one treadmill worked, there were barely any dumbbells and the lightest was 10kg which is ridiculous. Finally we woke up two days in a row and found the pool completely destroyed. I know that might not have been they fault, but they could have given us an explanation or an apology. To end on a good note, the breakfast buffet was wonderful, and the location of the place stunning.
Stayed 5 nights in Aug 2023
Response from Carlos Fernández, General Manager on Aug 29, 2023
Dear Laura,Thank you for reviewing your recent stay at Pierre & Vacances Menorca Binibeca.We are glad to hear that you enjoyed our wonderful breakfast buffet and the stunning location of our holiday village. Your kind words are truly appreciated.We apologize for the inconvenience you faced with the initial room assignment. We are happy that our team was able to provide you with a better room. Regarding the gym, we understand your concerns and will look into improving the equipment to cater to a wider range of fitness needs. As for the pool situation, we appreciate your understanding and assure you that we strive to maintain a clean and comfortable environment for our guests.We look forward to welcoming you back. Best wishes,Carlos Fernández, General Manager

4/10 Poor

Marco Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poderia ser muito melhor, mas deixou a desejar
Hotel com estrutura mal cuidada. Embora a vista seja linda, os dois quartos pelos quais passei estavam mofados, com cheiro de bolor (tive que pedir para trocar de quarto porque o chuveiro do primeiro quarto não funcionava). Quartos com infiltração. A limpeza dos quartos deixava a desejar. Fios de cabelos no banheiro e teias de aranha no quarto logo no checkin. O café da manhã é muito bom. Restaurante à noite não é bom. Atendentes foram gentis. Deixei roupa e tênis secando fora do quarto, porque fornecem uma espécie de um varal para secar as roupas, mas furtaram meu tênis. Informei ao hotel mas nem registraram a ocorrência.
Banheiro sujo no checkin
Banheiro sujo
Infiltração
Infiltração
Stayed 4 nights in Aug 2023
Response from Carlos Fernández, Gerente Geral on Sep 6, 2023
Caro Marco,agradecemos o tempo dispensado no seu comentário.Prezamos em ter sido a sua escolha e apraz-nos saber que apreciou a vista e a qualidade do pequeno-almoço servido. No entanto, lamentamos que a limpeza e manutenção dos quartos tenha ficado aquém do esperado. Gostaríamos de informar que recentemente realizamos a renovação de todas as casas de banho, mas teremos em conta as suas observações, pois estamos sempre a trabalhar para melhorar as nossas instalações. Simultaneamente, pedimos desculpas pelo inconveniente causado pelo chuveiro e pelo furto dos ténis. A segurança e a satisfação dos nossos hóspedes são de extrema importância para nós, e iremos investigar o ocorrido. Quanto ao restaurante à noite, oferecemos opções de buffet e à la carte, mas procuramos aprimorar os nossos serviços com base no feedback dos hóspedes.Esperamos que possa regressar para uma nova experiência. Melhores cumprimentos,Carlos Fernández, Gerente Geral

10/10 Excellent

Jade

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nous avons beaucoup apprécié le calme (adult only), la disponibilité des transats, le cadre, la grandeur et le confort des chambres, le petit dejeuner avec un large choix. Seul point negatif : le restaurant, un joli cadre mais rien d'original dans l'assiete je dirais même que ce n'etait pas bon sauf les tapas ! Et certains membres du personnel pas tres sympa.
Stayed 3 nights in Aug 2023
Response from Carlos Fernández, General Manager on Aug 15, 2023
Chère Jade,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Menorca Binibeca.Nous sommes ravis que vous ayez apprécié le calme, la disponibilité des transats, le cadre, la grandeur et le confort des chambres ainsi que notre petit-déjeuner varié. Il est important pour nous de proposer un environnement paisible et des installations de qualité à nos clients.Nous sommes désolés d'apprendre que votre expérience au restaurant n'a pas été à la hauteur de vos attentes. Nous prenons en compte vos remarques concernant la qualité des plats et l'amabilité de certains membres du personnel. Soyez assuré que nous travaillons constamment à améliorer nos services pour offrir une expérience optimale à nos clients.Nous serions ravis de vous accueillir à nouveau dans l'une de nos résidences Pierre & Vacances.Bien à vous,Carlos Fernández, General Manager

10/10 Excellent

Jose Manuel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Muy buena estancia, las instalaciones muy bien distribuidas. La zona es bastante tranquila y tienes parking cerca y un buen restaurante. Cercano al pueblo de Binibeca
Stayed 3 nights in Jul 2023
Response from Carlos Fernández, General Manager on Aug 8, 2023
Apreciado José Manuel, Mil gracias por tan excelentes comentarios.Recibir su destacada valoración nos permite comprobar que su estancia ha sido satisfactoria. Estamos complacidos que todo haya ido muy bien en su experiencia con nosotros, agradeciéndole por destacar nuestras comodidades y las instalaciones.Le esperamos pronto para una nueva escapada. No duden en contactar a nuestra recepción para cualquier necesidad que tengan a la hora de hacer la reserva. Reciba nuestros saludos más cordiales,Carlos Fernández, General Manager

10/10 Excellent

JOSE ANTONIO EIZAGUIRRE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Si vuelvo a menorca sin duda volveré a este hotel incluso a la misma habitacion. Ha sido una estacia maravillosa. Personal encantador, desayuno impresionante, instalaciones bonitas y lugar emblematico. Para un buen descanso no necesitas mas. Lo tiene todo para disfrutar.
Stayed 6 nights in May 2023
Response from Carlos Fernández, General Manager on Jun 11, 2023
Apreciado Jose Antonio, Mil gracias por tan excelentes comentarios.Nos complace saber que su estancia ha resultado satisfactoria y que haya podido disfrutar del excelente servicio brindado, nuestro staff estará feliz de conocer su opinión.Le esperamos pronto para una nueva escapada. No duden en contactar a nuestra recepción para cualquier necesidad que tengan a la hora de hacer la reserva. Reciba nuestros saludos más cordiales,Carlos Fernández, General Manager

6/10 Okay

Thierry

Liked: Cleanliness, property conditions & facilities
Nous avons eu quelques difficultés pour trouver l'hôtel. aucune signalisation précise. Le premier accueil fut froid. Agréablement surpris par la superficie de la chambre et sa fonctionnalité. la tv ne fonctionnait pas. Nous avons été réveillés la nuit et dès l'aube par les hauts bavardages de personnes et la fermeture des portes...L'environnement de l'hôtel est exceptionnel.
Stayed 3 nights in May 2023
Response from Carlos Fernández, Directeur général on May 11, 2023
Cher Thierry,Merci pour votre retour.Nous sommes ravis de lire que vous avez apprécié le cadre idéal de notre établissement, à proximité de criques sauvages et bénéficiant d'une superbe vue sur la mer.Nos hôtes apprécient généralement notre accueil de même que la propreté des lieux et nous prenons très au sérieux votre commentaire, car cela est très éloigné des standards que nous nous imposons. Un rappel a été fait aux équipes quant à l'importance de maintenir la qualité de service qui fait habituellement notre réputation.En cas de nuisances sonores à l'intérieur même de la résidence, nous vous invitons nous solliciter directement sur place afin que nous puissions intervenir.Merci de saluer la superficie confortable de votre chambre.Nous serions ravis de vous accueillir à nouveau au sein de notre résidence Premium.Bien à vous,Carlos Fernández, Directeur général

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calme et belle vue mer.
Très bon séjour dans un site calme et agréable, nous avions pris la vue mer, et le village tout blanc est accessible directement à pied.
Stayed 2 nights in May 2023
Response from Carlos Fernández, General Manager on May 8, 2023
Cher Christophe,Merci d'avoir partagé votre excellente expérience chez nous.Nous sommes très heureux que vous ayez apprécié l'environnement et la grande quiétude de notre établissement.Nous espérons vous revoir très bientôt.Carlos Fernández, General Manager

8/10 Good

alain

Traveled with partner
Liked: Cleanliness, staff & service
Los baños emitían un olor muy fétido. El servicio de spa muy pobre en cuanto a personal y poder darse un masaje en pareja. La ubicación, de 10.
Stayed 2 nights in Sep 2022
Response from Carlos Fernández, Director general on Sep 27, 2022
Estimado Alain,Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Menorca Binibeca y por trasladarnos su feedback.Es muy grato saber que nuestras instalaciones estuvieron a la altura de sus expectativas. Sentimos el olor que percibió en la habitación, si bien lo transmitiremos al departamento pertinente, no dude comunicarlo en el momento a nuestro personal y le daremos solución. Nos complace saber que nuestra privilegiada ubicación ha sido de su agrado. No en vano, se trata de uno de los aspectos más valorados por quienes nos visitan. Estamos en un entorno natural de gran belleza, en lo alto de un acantilado con vistas al mar y al pueblo de Binibeca Vell.Le estaremos esperando cuando regrese. Atentamente.Carlos Fernández, Director general

10/10 Excellent

ARNAUD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très calme et personnel sympathique
Stayed 11 nights in Jul 2022
Response from Carlos Fernández, Directeur général on Aug 9, 2022
Cher Arnaud, Merci de votre fidélité et pour ce splendide commentaire. Nous sommes très heureux que vous ayez apprécié le calme. Merci de mentionner la cordialité de notre équipe dévouée à votre bien-être. Nous transmettons vos compliments. Nous serons ravis de vous revoir. Carlos Fernández, Directeur général

10/10 Excellent

Alana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique
Stayed 7 nights in Jul 2022
Response from Carlos Fernández, Directeur général on Aug 5, 2022
Chère Alana, Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Menorca Binibeca. Nous sommes très heureux que vous ayez passé un bon moment parmi nous. Merci de mentionner la cordialité de notre équipe dévouée à votre bien-être. Nous transmettons vos compliments. Nous espérons vous recevoir à nouveau. Carlos Fernández, Directeur général

10/10 Excellent

Alexandre

Traveled with partner
Liked: Property conditions & facilities
Bien ubicado, con vistas muy bonitas. Personal del hotel correcto.
Stayed 2 nights in Jun 2022
Response from Carlos Fernández, Director general on Jun 24, 2022
Apreciados huéspedes, Nos alegra haber podido ofrecerles una estancia tan agradable en nuestros apartamentos. Nuestro complejo de apartamentos, ubicado en un acantilado con unas vistas realmente preciosas al Mediterráneo, ofrece al visitante una localización inmejorable para disfrutar de una estancia tranquila y agradable. Nos alegra que hayan querido destacar este aspecto y, sobre todo, agradecemos su especial mención a la hora de resaltar la atención brindada por nuestro personal. Cada día ofrecemos al huésped lo mejor de nosotros mismos con el claro objetivo de que entre nosotros se sienta como en casa e intentando que su experiencia sea única. Nos alegra haberlo conseguido en su caso. Siempre que vuelvan a nuestra preciosa isla nos tendrán a su total disposición para cuanto puedan necesitar. Un afectuoso saludo. Carlos Fernández, Director general

8/10 Good

Pedro

Liked: Property conditions & facilities, room comfort
Bufet exquisito. Gym penoso (casi inexistente). Personal del buffet magnífico y de recepción no tanto. Instalaciones muy bonitas en lugar privilegiado. Hay un problema con las gaviotas si comes en la terraza del buffet, como te descuides se te comen el desayuno. Fácil aparcamiento. Bonitas calas junto al hotel. Cama muy grande y cómoda. Limpieza de habitaciones normalita.
Stayed 3 nights in Jun 2022
Response from Carlos Fernández, Director general on Jun 24, 2022
Estimado Pedro, Celebramos que se hospedara en el Pierre & Vacances Menorca Binibeca, complacidos a la vez, de su favorable valoración. Nos alegra que disfrutara de nuestro buffet. Ofrecemos una atractiva y completa propuesta pensada para agradar a todos los paladares. Consiste en una oferta de calidad, preparada con materias primas frescas. Acerca de las gaviotas, lamentamos las molestias. No obstante, queremos mencionar que ya hemos puesto medidas para evitar tal incomodidad, agradecemos su comprensión. Apreciamos que mencionara positivamente el aparcamiento y sobre la limpieza, queremos expresar se trata de un aspecto que cuidamos mucho. Sin embargo, si bien nos transmite que la encontró correcta, estamos a su disposición para que en el momento si percibe necesidad de profundizarla, lo comunique a nuestro equipo para que actuemos de inmediato. Con respecto al personal de recepción, sentimos si no cubrieron enteramente sus expectativas. Revisaremos sobre el particular en lo que haya que mejorar. Es muy amable en hacernos llegar su reconocimiento a la atención recibida del equipo de buffet. Nuestro compromiso es brindar al huésped un trato cordial y cercano junto a nuestra hospitalidad. Para finalizar, nos resulta muy grato saber que nuestras instalaciones le gustaron y que disfrutara de nuestra maravillosa panorámica y buena ubicación. Estamos en un entorno natural de gran belleza, en lo alto de un acantilado con vistas al mar y al pueblo de Binibeca Vell. Con los mejores deseos, nos despedimos cordialmente, esperando con ilusión su pronto regreso. Carlos Fernández, Director general

8/10 Good

Francisco José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Carlos Fernández, Director general on Jun 20, 2022
Estimado José, Le agradecemos que se haya tomado unos minutos de su tiempo en valorar su estancia. Gracias por la valoración que ha compartido. Haremos todo lo posible para que, si vuelve a visitarnos, su satisfacción sea absoluta. Esperamos que nos visite muy pronto. Atentamente. Carlos Fernández, Director general

6/10 Okay

Gunter Juergen

Traveled with partner
Disliked: Amenities, property conditions & facilities
Das Personal im Restaurant und beim Frühstück ist freundlich und zuvorkommend, dagegen der Empfang distanziert, zur Abreise wurde nicht einmal gefragt ob wir einen angenehmen Aufenthalt hatten und ob es uns gefallen hat, das Hotel hat in der Ausstattung und dem Zustand der gesamten Anlage deutlichen Investitionsstau.
Stayed 7 nights in May 2022
Response from Carlos Fernández, Hoteldirektor on Jun 13, 2022
Lieber Günter, wir bedanken uns herzlichst für Ihren Besuch und die Rückmeldung zu unserem Haus. Wir haben uns sehr gefreut, dass Sie mit unserem freundlichen Personal insgesamt sehr zufrieden waren. Allerdings fanden wir es sehr schade, dass unsere eigentlich sehr netten Rezeptionsmitarbeiter den guten Gesamteindruck unseres Hauses etwas getrübt haben und entschuldigen uns für diesen definitiv nicht repräsentativen Eindruck aufrichtig. Des Weiteren bedauern wir sehr, dass Sie den allgemeinen Zustand unserer Anlage bemängeln und verweisen darauf, dass wir ständig Modernisierungsarbeiten durchführen und unsere Mitarbeiter tagtäglich mit größter Sorgfalt und Hingabe Ihren Dienst verrichten um unseren Gästen einen perfekten Aufenthalt zu ermöglichen. Hoffentlich geben Sie uns eines Tages die Möglichkeit, die negativen Aspekte Ihres Aufenthaltes bei uns zu revidieren. Mit freundlichen Grüßen, Carlos Fernández, Hoteldirektor