I had booked a superior room, so was disappointed when we were allocated our room on arrival to find it was quite basic. Also we had to find it ourselves, no help was offered with luggage etc. It was on the ground floor facing out towards the road. It didn't take us long to realise there was no privacy as people walked past constantly. We had to keep the curtains shut to avoid being seen. We checked with reception to be told all the basic rooms are classed as superior, they did agree to us moving to another room which we did the next day, but had to leave the first one after breakfast and then wait till the second was available. This was the same style of room but in a slightly better position without so much passing traffic. The rest of the hotel was fine, the food was ok though could have been warmer, the bar staff and restaurant staff were pleasant. On our penultimate day a note was left in the room saying we had to vacate it by 12 the next day, but for an extra charge we could extend this and if not there was a courtesy room should we wish to shower etc. We went to reception to arrange to extend the room only to be told there were none available so we asked about the courtesy room, to be told there wasn't one, We asked why the note had been left if that was the case and the receptionist said she could only apologise. As a result we had to sit indoors for the 4 hours after vacating our room prior to our departure a final "let down" on an average stay.