Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great Hotel!

Posted Feb 27, 2015
Pros: Everything
Cons: More like this throughout Costa Rica
Was very surprised! You get your moneys worth and more. I have stayed at places 4 times the price and this place blows them away.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Quiet little spot just outside the city

Posted Feb 26, 2015
Pros: Nice setting, big rooms.
Location: It's off the normal path and GPS is required to find it easily. Must go through one gate and head to the top of the paved path.
It's somewhat difficult to find without GPS, kind of in the middle of nowhere. Nice spot on the top of a hill with a beautiful courtyard surrounded by lush hills. Staff is very nice. Rooms are very big with the main necessities. WIFI is decent and the pool and grounds are nice. About 20 mins from the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in San Jose

Posted Feb 18, 2015
We stayed here one night before an early flight to San Jose. We were pleasantly surprised by the exceptional service. The manager was even kind enough to mail a key (which we had forgotten to return) to a previous hotel. We didn't know that there was a restaurant at the hotel. We found out that they served dinner so we decided to eat there to avoid the hassle of driving around San Jose any more. WOW- it was delicious!! One of the best meals we had on our trip! Also, the view from the balcony is beautiful. We really enjoyed it.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not close to airport

Posted Jan 31, 2015
If you are coming from the airport it's a 30 plus dollar cab fare..one way. It is located in the hills though, nice grounds..huge comfy room. One thing that was disappointing was that all the light bulbs appeared to be burned out over the bathroom mirror, so doing makeup and hair was difficult without lighting. The little air door in the bathroom didn't close either, so the cool wind blew in constantly. The water was only tepid, not hot. The staff was pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2015
It was wonderful to get away from the hustle of San Jose. This is a nice intimate hotel with great views. It was also very quite. My only complaint was that the pillows where too big and lumpy to sleep on. The staff was the best.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto, Canada

Quiet and charming with beautiful views.

Posted Jan 23, 2015
Pros: Hospitality, service, cleanliness, good food, very quiet.
Cons: Good lights for reading.
Location: Having a car or a willingness to use buses and taxis makes the location very workable.
We stayed here for 2 weeks, using it as a base to visit in the Central Valley.
Comment from Hotel Management
Jan 25, 2015 by Heiner, Hotel Management
We are more than glad that you had a great stay, during those 2 weeks it was a pleasure to take care of you, from our rooms on the top floor you have stunning views of the city and mountain too, from the base floor. You have views, garden, mountain and pool views, we hope that your great experience encourage other travelers to come and enjoy like you did.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
Wonderful staff and very peaceful hotel. We stayed there when we first arrived in Costa Rica and liked it so much we stayed a week later on the way out of country. The staff was so helpful, reasonable rates, excellent food.
Comment from Hotel Management
Jan 25, 2015 by Heiner, Hotel Management
We are more than glad that you enjoyed your stay and stayed longer than expected, like always our staff will be willing to make from your stay the most enjoyable possible, don't miss our spectacular 3 course dinner served freshly at a good price and rates are very affordable on this site, we hope that your great experience encourage this enormous community of travelers to come and have a real bargain on their trip.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
Elizabeth is front desk clerk --- and a complete joy.. So absolutely helpful in every way... The stay was so complete by her personal effort.. Lovely quiet hotel...
Comment from Hotel Management
Jan 25, 2015 by Heiner, Hotel Management
We are more than glad that you enjoyed your stay, Elizabeth and any of our colleagues will be willing to make from your stay the most enjoyable possible. We hope that your great experience encourage this enormous community of travelers to come and enjoy like you did.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Quebec

Highly recommended

Posted Jan 13, 2015
Pros: Everything
Staff are very efficient and helpful. Very nice people.
Comment from Hotel Management
Jan 25, 2015 by Heiner, Hotel Management
We are more than glad that you had a pleasant stay, like always our staff will be willing to make from your stay the most enjoyable possible, we are multitasking and don't hesitate to ask for any help that you need, we are more than glad to do it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose, Costa Rica

Nivel Hotel clase to Sj

Posted Jan 2, 2015
Excellent the only thing that I don't recommend is the breakfast to small for the cost for the rest its a nice place
Comment from Hotel Management
Jan 25, 2015 by Heiner, Hotel Management
We are more than glad that you found our hotel convenient to and from San José, we are located 12km from down town San José. Our breakfast is balanced and well composed, fresh juice, three different fruits, coffee, tea or hot chocolate, toast butter and jam, eggs and rice and beans seasoned with onions and beacon, this is call "gallopinto" if you feel not done you can order a extra of "gallo pinto" and then you will be satisfied. Thank you for sharing your experience with this enormous community of travelers.