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Reviews of Quality Hotel Real San Jose

4 out of 5
Quality Hotel Real San Jose
Autopista Prospero Fernandez, Costado Este de Forum, Pozos, San Jose

Reviews

8.6

Excellent

Rating 10 - Excellent. 241 out of 464 reviews" "
Rating 8 - Good. 151 out of 464 reviews" "
Rating 6 - Okay. 38 out of 464 reviews" "
Rating 4 - Poor. 17 out of 464 reviews" "
Rating 2 - Terrible. 17 out of 464 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jasmin, Boise

Liked: Cleanliness, staff & service
The hotel looks good and clean and the staff are friendly and accomodating. We just didn't like the noise of the aircondition but still manage to sleep. The breakfast is good. I wish they have sausage or other meat aside from egg and more cereal selection and oatmeal. The pool is nice also it would be better if they have jacuzzi too.
Stayed 4 nights in Mar 2024

6/10 Okay

richard

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Its ok. Average hotel.
Stayed 7 nights in Mar 2024

6/10 Okay

Trinez

Traveled with family
Disliked: Property conditions & facilities
The staff was okay, the food was a 4/10 wasn’t so convenient for me because it was far from most of the popular places there like activities wise. Didn’t had a fridge. I feel like the hotel could’ve done better
Stayed 3 nights in Mar 2024

8/10 Good

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very nice and accommodating. Pool was dirty (for a few days in a row) but pool area was clean and nice. Breakfast was included with room price and was quite good. Rooms need renovations and were at best “okay”. A good place to stay if you are not planning on spending too much time at the hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

JOSE, SANTIAGO

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent option to stay inn
Stayed 2 nights in Mar 2024

10/10 Excellent

Marcos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermosa vista, ubicacion, los guardias y valet parking super amables para dar indicaciones.EXCELENTES
Stayed 1 night in Mar 2024

8/10 Good

Claudio

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outdated hotel
Stayed 1 night in Mar 2024

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the check in was quick and easy. Hot breakfast every day and in great portions. Had no issues.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carlos, Spring

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Evelyn

Traveled with partner
Liked: Property conditions & facilities
We lived the real furniture and the room was super quiet even though it’s right by the hyway
Stayed 2 nights in Mar 2024

4/10 Poor

Jorge, Guatemala

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
In very very very bad shape. Not worth it
Stayed 1 night in Jan 2024

6/10 Okay

Carlos

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bedsheets needed a good shake to dust off. Not good.
Stayed 1 night in Feb 2024

10/10 Excellent

Victor Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially Maria at the front desk was awesome! The rooms were nice, just wish they had a refrigerator. The food was good too!
Stayed 6 nights in Feb 2024

8/10 Good

Regan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffing service were excellent. The view from outside not so great but inside is clean, safe and quiet.
Stayed 3 nights in Jan 2024

10/10 Excellent

Eduardo Antonio Fuentes

Business traveler
Liked: Cleanliness, staff & service, amenities
What you'd expect from a budget hotel and more, clean rooms, normal cooked breakfast and friendly staff.
Stayed 3 nights in Jan 2024

6/10 Okay

Diego

Business traveler
Disliked: Cleanliness
Bad cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

RAQUEL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Traveled with group, Traveled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

federico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre muy bien.
Stayed 3 nights in Dec 2023

10/10 Excellent

ESTEBAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Francis Oneyda Cruz

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Todo bien Gracias
Stayed 5 nights in Nov 2023

10/10 Excellent

Florita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend to stay here the morning breakfast are included when you stay here love ❤️ . The staff are friendly very polite and helpful the chefs are amazing and the food is great.
Stayed 6 nights in Nov 2023

10/10 Excellent

Liliana Nora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and friendly, the breakfast was super good with a lot of variety.
Stayed 6 nights in Nov 2023

2/10 Terrible

Scott, Jacksonville

Disliked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

issy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Silvia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is located at a very good zone, close yo escazú, multiplaza at 10 minutes by car, easy to move to any direction
Stayed 4 nights in Nov 2023

8/10 Good

Robert David, San Francisco de Heredia

Stayed 1 night in Nov 2023

10/10 Excellent

federico

Stayed 1 night in Nov 2023

8/10 Good

Agustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located, and staff were very easy to deal with. We did have a problem with our AC, and it was solved a couple of hours after our arrival. The hotel is starting to show its age, but its still a good option.
Stayed 1 night in Nov 2023

10/10 Excellent

Rodrigo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos, Spring

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ways nice place to stay
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very fair price right near many restaurants and the busy strip
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

8/10 Good

Angel

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff didn't like the condition of the property
Stayed 4 nights in Sep 2023

10/10 Excellent

Mauricio

Stayed 5 nights in Sep 2023

6/10 Okay

Sergio e

Stayed 1 night in Aug 2023

8/10 Good

Joy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall my husband and I enjoyed our stay here very much. The pros: 1) It was centrally located with easy access to an array of restaurants and fast food places in walking distance as well as a hardware store and supermarket. Everywhere else was easily accessed by uber. 2) The staff here were extremely helpful and friendly. One staff member in particular arranged a tour for us when the one we scheduled got cancelled. That was great. 3) The food here was excellent. The breakfast buffet had a tasty selection and room service from the menu was great as well. Cons: The main problems related to the cleaning. We had to ask to change rooms when we arrived because the room was not clean (but on a good note the response to our complaint was prompt and within 3 min a staff member was there to escort us to a new room which was ok). The dirty dishes from getting room service stayed in the corridor for days. The carpet in the hall had a bit of an odour.
Stayed 8 nights in Aug 2023

2/10 Terrible

juan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
I had an absolutely terrible experience at this hotel. I cannot emphasize enough how disappointed I am. From the moment I arrived, it was clear that this place was far from satisfactory. The first issue was with the sofa bed in the room. It was in such poor condition that I hesitated to even touch it. The cushions were worn out, and the frame seemed like it was on the verge of collapsing. It was completely unusable, which was a problem since we needed that extra sleeping space. As if that wasn't bad enough, the condition of the blankets on the king bed left much to be desired. They had mysterious brown spots on them that made me question their cleanliness. It was both uncomfortable and unsanitary to sleep under those blankets. The bathroom was no better. It was clear that the cleaning staff had not done their job properly. The floors were grimy, the toilet had visible stains, and there was a lingering odor that I couldn't ignore. It felt like a nightmare trying to use the bathroom in those conditions. To top it all off, the room itself seemed like it hadn't been properly prepared for our arrival. The trash bins were not empty, which was a glaring oversight. It made me wonder how thorough their cleaning routine actually was. However, the absolute worst part of this entire ordeal was the customer service. On Saturday night, when I called to request an extra blanket for the sofa bed, the lady on duty was shockingly rude. I explained the situation and asked for some assistan
Stayed 1 night in Aug 2023

8/10 Good

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel, well located
Stayed 1 night in Jul 2023

6/10 Okay

Yendry

Stayed 2 nights in Jun 2023

6/10 Okay

Christian

Liked: Staff & service
Bny
Stayed 1 night in Apr 2023

4/10 Poor

MC

Stayed 1 night in Jun 2023

10/10 Excellent

Carlos, Spring

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Jun 2023

10/10 Excellent

juan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Hotel to enjoy with family, good breakfast and lunch.
Stayed 1 night in Apr 2023
Response from Juan on May 4, 2023
Thank you for your kind comment. It was a pleasure that you chose us as your hotel. Hope to have you back soon.

8/10 Good

Edward

Stayed 5 nights in Apr 2023

10/10 Excellent

Gonzalo

Stayed 1 night in Apr 2023

6/10 Okay

Iryna

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s very old and not renovated property
Stayed 1 night in Apr 2023
Response from Juan on May 4, 2023
Thank you very much for your feedback, it is always a pleasure that you have chosen us as your hotel. We are continually trying to improve our services, we hope that the next time you stay with us, you will receive a better experience.

10/10 Excellent

Antonella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2023