All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Easy access ,very welcoming, staff attentive room nice size and very clean
Miriam
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 17, 2024
Thank you for your feedback.
6/10 Okay
Lori
Traveled with partner
Apr 14, 2024
Disliked: Cleanliness
The rooms are outdated and very dirty. Stains on the bedsheet and what looks like blood splatter on the bathroom wall. The room smells like rotten eggs. I’d tell the front desk but they were so disinterested at checkin I don’t think they’d care or do anything. We are paying $350 to stay in a dumpy best western. This is price gouging.
Location was accessible and easy for my meetings nearby. There was no hot water for showers so was a bit disappointed in a cool to warm shower. I know there is construction going on so it might be part of it. Staff are great!
Tim
Stayed 1 night in Mar 2024
Response from GG on Mar 29, 2024
Hello Mr. Galarneau thank you for your feedback the water temperature can be affected by multiple things but I do apologize for that inconvenience. I'm glad to hear you liked our staff
The best place to stay in Goleta without breaking the bank.
And the free breakfast! It's a good decent breakfast that will feed a busy family. I've stayed at other Best Westerns and this location is the BEST breakfast.
Also the location is walking distance from grocery stores and restaurants.. and two min drive to the freeway.
Stay here. You won't regret it!
Letisha
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you for your feedback.
8/10 Good
Steve
Traveled with group
Mar 14, 2024
Liked: Cleanliness
Good value, convenient location
Steve
Stayed 1 night in Mar 2024
Response from NW on Mar 15, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 805-967-3200.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Nicole WelandGeneral ManagerBest Western Plus South Coast Inn
The place is average but location is ideal. My only complaint was housekeeping waking me up at 8:30 by knocking to see if room was occupied and there was a long hair on my clean hand towel. But, inexpensive and good location.
I caught a cold because the hot water temperature in the shower was abnormally low. The water pressure in the toilet was low and it took 5 minutes for the water to fill.
Great place to stay when visiting your student at UCSB!
Rhonda
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
Thank you for your feedback!
10/10 Excellent
Heather De
Feb 19, 2024
Heather De
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 22, 2024
Thank you for completing our survey.
6/10 Okay
Penelope
Business traveler, Traveled with partner
Feb 15, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
A bare-bones kind of room (the safe didn't work, the curtains didn't fully open, minimal decor) and not-very-good breakfast. On the plus side, the staff was friendly and the bed was comfortable. All in all, I wouldn't stay there again.
Tv didn’t work. Told front desk about it. Didn’t bother to fix problem.
SYED IAN
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 5, 2024
Thank you for your response.
8/10 Good
Kevin, Columbus
Jan 24, 2024
Kevin
Stayed 3 nights in Jan 2024
Response from front desk on Feb 5, 2024
Thank you for your feedback.
8/10 Good
Boo, Laguna Niguel
Traveled with partner
Jan 20, 2024
Boo
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
James
Jan 19, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower temperature is really low
James
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 805-967-3200.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Nicole WelandGeneral ManagerBest Western Plus South Coast Inn
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
William
Business traveler
Jan 6, 2024
Liked: Amenities
The front desk personnel where very nice, they treated everyone as if they were family or new them for years. Breakfast was nice as well the kitchen staff worked very hard to make sure that the area stayed clean and helped anyone that requested assistance. Thank you Best Western!
William
Stayed 3 nights in Jan 2024
Response from Front Desk on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Zhu
Jan 4, 2024
Small and old. It’s just ok.
Zhu
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Patricia
Jan 4, 2024
Patricia
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Well maintained but a little renovation will make a big difference
alvin
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Family of 5 with 2 rooms (18+ teen in other room). Rooms are a bit narrow vs some hotels but enough space for everything. Breakfast was busy. Pool and spa were a hit with youngest. Beds were comfy with ample pillows and room was dark. Adults enjoyed the bar next door at Leta hotel - very nicely remodeled with fire pits and a nice pool. It's about a 10 minute drive to Santa Barbara/State Street from BW. Located in Goleta next to strip malls with lots of basic restaurant choices if you want to walk/not visit SB. We also went bowling at Bowlero just a couple of blocks away. Picked BW for free breakfast & family trip but might consider Leta next time depending on who's traveling.
Verified traveler
Stayed 2 nights in Dec 2023
Response from front desk on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
The room is clean , the hall way is clean is ok but it’s kind of old. There is leaking on the hallway. Some time we hear the lumber sound which is kind of annoying
Anyway, breakfast is the best and we recommend to stay
Hue
Stayed 3 nights in Dec 2023
Response from Best Western Plus South Coast Inn on Jan 7, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 805-967-3200.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus South Coast Inn
Staff was very friendly, rooms were comfortable and clean. Having a hot breakfast is great. Gets crowded so come early. Our WiFi in the room did not work at all. Had to call some tech support line and they could not figure it out. Router was not accessible to them. Besides that, a very good two night stay.
Cyrus
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Rene
Traveled with family and small children, Traveled with family
Very recomendable place to stay, very clean and comfortable.
Rene
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Nice beds. Ok breakfast. I didin't like the powdered eggs
Elizabeth
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 28, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
I definitely recommend this hotel, it is very clean, top quality service, I am very satisfied.
Adelso
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 27, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
John Paul
Dec 25, 2023
John Paul
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!
Staff members were very courteous and pleasing. The room, bedding, and bathrooms were very clean. The hot breakfast was excellent. They had hot and cold filter water options in the gym and as a result I did not had to buy bottled water. I used to stay in big brand names before and this is the first time staying in an economical option. I am glad that that my choice worked well! Overall a great experience. I would highly recommend this hotel to anyone that is planning to visit Santa Barbara/Goleta area.
Suresh
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
James
Dec 24, 2023
James
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Lovely property, easy check-in, comfortable room, great breakfast, nice dining area
Evelyn
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 16, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.