Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent location quiet friendly

Posted Apr 23, 2015
Excellent recommendations for dinner, accommodating, extra fee for parking
Comment from Hotel Management
Apr 26, 2015 by Kim, Hotel Management
Thank you for taking the time to comment on your stay with us. I'm glad to hear that our staff was able to offer great recommendations for things to do in town. We hope to see you next time you visit Santa Barbara!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
loved my stay, just wished parking was free. Staff was very friendly.
Comment from Hotel Management
Apr 23, 2015 by Kim, Hotel Management
Thank you for taking the time to comment on your recent stay with us. I'm glad to heat that your trip was enjoyable and that our staff was helpful. We hope to see you next time your travels bring you to Santa Barbara.
2 out of 5
by A verified traveler

Parking charges

Posted Apr 19, 2015
They charged us for parking. This was not expected. Expedia should have mentioned this clearly when we purchedthe deal.
Comment from Hotel Management
Apr 21, 2015 by Kim, Hotel Management
Thank you for taking the time to comment on your recent stay with us. I apologize if you were unaware of our parking charge. We appreciate you providing this feedback so that we can ensure all guests are informed. Thank you again for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Très bon hotel ,très bien situé en centre ville mais légèrement en retrait de la rue principale donc calme Vrai petit déjà et connexion internet très bonne Excellent hotel à recommander
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near shopping in Santa Barbara

Posted Apr 9, 2015
This hotel is right next to the shopping area in Santa Barbara. It is a bit of a walk to the beach and pier especially if you have little ones. But it is clean and there is free breakfast. Can't go wrong with Holiday Inn Express.
Comment from Hotel Management
Apr 11, 2015 by Kim, Hotel Management
Thank you for taking the time to comment on your recent stay with us. I'm glad to hear that you enjoyed our property and complimentary breakfast. We hope to see you next time you visit Santa Barbara.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Swansea UK

Comfortable hotel in good location

Posted Apr 1, 2015
Pros: The breakfast was fine with a reasonable selection of items. The hotel looked well cared for.
Cons: Nothing obvious
Location: Very central location with the pier, harbour, shops and restaurant nearby.
We had a large room which had obviously recently been refurbished and was pleasant. The hotel was in an ideal location near the train station and the old town, which made it a great location for shopping, restaurants, the pier etc. There was a good shuttle bus service that went up and down the main street which was very useful and saved you walking everywhere. It would be possible to enjoy a short stay there without a car.
3 out of 5
Recommended
for Everyone
by A verified traveler

Central SB convienient but a little loud.

Posted Mar 29, 2015
Pros: Staff and cleanliness of the room.
Cons: Better parking and thicker windows.
Location: It is half a block from State Street and a large number of restaurants. Great for walking.
Friendly staff and clean room but on the weekends you can hear all the action from State Street.
Comment from Hotel Management
Mar 31, 2015 by Kim, Hotel Management
Thank you for taking the time to comment on your recent stay with us. I'm glad to hear that our staff was friendly and you enjoyed our location. I apologize for any inconvenience due to street noise. For future reference we do accept requests for quieter rooms away from the street. Thank you again for the feedback.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great hotel with walking distance to everything

Posted Mar 23, 2015
Pros: Close proximity to the wharf, restaurants, bars and shopping.
Cons: Pool and spa, but there is obviously no room for that at this location.
Location: Holdrens Steakhouse is fantastic, but a little pricey. All the bars were fun and there was great music everywhere.
The staff was very friendly, allowing us to check in almost 4 hours early. We were offered complimentary water, as many as we wanted. Typically you have to pay $5 for a bottle of water in-room. The breakfast was also a nice bonus. The only minus we found was that our windows would not stay open to allow fresh air in.
Comment from Hotel Management
Mar 25, 2015 by Kim, Hotel Management
Dear Tracy, Thank you for taking the time to comment on your recent stay with us. I'm glad to hear that you enjoyed your trip to Santa Barbara. Thank you for notifying us about the windows, I will have maintenance investigate this issue. We appreciate the feedback.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

Nice enough, but avoid certain rooms.

Posted Mar 17, 2015
Pros: Downtown location, can walk to State Street and waterfront. A good breakfast selection provided.
Cons: First floor rooms with inoperable windows are a problem resulting in stale smelling air, poor ventilation.
Location: Downtown shopping and restaurants close, walkable. Beach walkable.
Be selective of the room you get if you like fresh air. It's a nice, clean, well decorated hotel in a historical building, but my recent stay in a ground floor room fronting on the street had inoperable windows, which I do not like at all (room 111). The air in the room smelled stale with a lingering cigarette odor even though it was a "non-smoking" room. I needed to keep the window curtains closed for privacy from walkers on the sidewalk, so that results in a dark, viewless room. On previous stays I had upstairs rooms with operable windows which were just fine and I can recommend those. There is an extra parking fee to use their lot.
Comment from Hotel Management
Mar 19, 2015 by Kim, Hotel Management
Dear Rich, Thank you for commenting on your recent stay with us. I'm sorry to hear that you were unhappy with your room, we appreciate the feedback. For future reservations, we do accept requests for rooms on higher floors. Thank you again for taking the time to provide feedback.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Convenient, quiet, central Hotel

Posted Mar 16, 2015
It was OK. The air conditioning was very aggressive. That resulted in our room being stuffy or really cold. Staff was super. Very helpful. Breakfast was Ho-hum. Parking, at $14 per night was a rip off.
Comment from Hotel Management
Mar 18, 2015 by Kim, Hotel Management
Dear Doug, Thank you for taking the time to review our hotel. I apologize for any inconvenience you may have experienced due to the air conditioning. We have notified our maintenance department to investigate this issue. We appreciate the feedback and opportunity to improve.