Ratings based on 892 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
It was a very pleasant stay. We stayed 3 nights. The only complaint was that someone's car alarm kept going off on the second night and no one did anything about it. Other than that the hotel was clean and friendly.
Comment from Hotel Management
Mar 25, 2015 by Cassidy C., Hotel Management
Hello Anonymous, Thank you so much for your feedback. We are delighted to hear that you had a pleasant stay. We definitely want to extend our sincerest apologies to you about the car alarm. We do have patrols of the parking lot every evening, and we were working to resolve the issue. Unfortunately the alarm woke several guests before we were able to contact the owner to shut the alarm off. We hope that if you stay with us in the future we can make up for it. Sincerely, Cassidy C. Guest Service Representative.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gresham, OR

Couldn't have been happier!

Posted Mar 18, 2015
It was a fantastic stay. Everything was excellent from start to finish. Friendly and helpful staff, clean comfortable rooms, excellent breakfast, great location. I will stay here again.
Comment from Hotel Management
Mar 21, 2015 by Cassidy C,, Hotel Management
Hello Thomas, Thank you so much for your feedback, We are delighted to hear that you had a wonderful stay. It is important to us that you feel comfortable and welcomed from the moment you arrived, and you leave feeling rested and satisfied. We hope to see you again in the future. Sincerely, Cassidy C. Guest Service Representative.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Clean safe respectful employees

Posted Mar 11, 2015
Comfortable beds. Quiet. Overall a pleasant stay.
Comment from Hotel Management
Mar 16, 2015 by Cassidy C., Hotel Management
Hello Liz, Thank you so much for the feedback. We are delighted to hear that you enjoyed your stay. We are glad you found your beds comfortable, your room quiet, and our staff to be kind and pleasant. We hope to see you again in the future. Sincerely, Cassidy C. Guest Service Representative.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2015
We have stayed here twice for quick overnight ears in the area. The staff is always wonderful, the rooms are very nice and the breakfast starts at like 6am and its hot! It's been the perfect hotel for us for both occasions we needed it
Comment from Hotel Management
Mar 10, 2015 by Jeroen, Hotel Management
Hello Anonymous, Thank you so much for your feedback. We are glad to hear that you enjoyed both of your stays with us. It is great to know that you find our staff exceptional and our rooms comfortable. We are delighted that you were satisfied by our hot breakfast that we provide every morning. We hope you stay with us again in the future. Sincerely, Cassidy C. Guest Service Representative.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Mar 5, 2015
Pros: Cleanliness and courtesy of staff.
Location: Good location near museums, shopping and restaurants.
The staff were pleasant and helpful. Our room was clean and comfortable. It was a pleasant stay.
Comment from Hotel Management
Mar 10, 2015 by Jeroen, Hotel Management
Hello JA, Thank you so much for your feedback. We are glad that you found our staff kind and welcoming. It is great to hear that your room was clean and comfortable and your stay was pleasant. We hope to see you again in the future. Sincerely, Cassidy C. Guest Service Representative.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kent,england

convenient for visit of surrounding area

Posted Feb 27, 2015
Pros: breakfast,staff,location,all day free tea/coffee bar
Cons: smoking area outside was below my room and frequently late at night loud customers would gather there with no reprimand from reception
Location: beaches, malls, restaurants, magic mountain
second stay here , couldn't get upgraded to room we preferred but room adequate, breakfast brilliant, staff courteous, cleanliness excellent, very relaxing and homely feel, we travelled as a couple but saw lots of families enjoying themselves here. would stay again but would clarify room standard
Comment from Hotel Management
Mar 12, 2015 by Cassidy C., Hotel Management
Hello Jean, Thank you so much for your feedback. We are sorry we were unable to upgrade your room but we are glad that you found the room you received adequate. We are delighted to hear that you found our breakfast satisfying, our staff helpful, and our property cleanly. It is important to us that all of our guests feel welcomed and comfortable while they are staying with us. We hope to see you again in the future. Sincerely, Cassidy C. Guest Service Representative.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom alberta

Outstanding!!

Posted Jan 27, 2015
Stay here, they gave us chocolates and snacks for the road well we were eating our breakfast. Very comfortable, quiet, and clean!
Comment from Hotel Management
Mar 12, 2015 by Cassidy C., Hotel Management
Hello Vaugolor, We are so glad to hear that you enjoyed your stay with us. We are delighted to know that you were able to get some snacks for the road and were satisfied with our breakfast. We hope to see you again in the future. Sincerely, Cassidy C. Guest Service Representative.
3 out of 5
by A verified travelerfrom las vegas

very small rooms and disappointing breakfast

Posted Jan 20, 2015
Room was clean and modern but very very small. Bathroom was almost as big as rest of room. Eggs at breakfast tasted and looked fake. For the same price would book Residence Inn next time.
Comment from Hotel Management
Mar 12, 2015 by Cassidy C., Hotel Management
Hello Mr. M, Thank you so much for your feedback. We are sorry to hear that you did not find your room as comfortable as you had wished. At any time you can contact the front desk and we will work to better accommodate you. We appreciate your feedback on our breakfast and we are always looking for ways to better improve it. We hope that in the future we can better accommodate future guests. Sincerely, Cassidy C. Guest Service Representative.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Nice Hotel near freeway, easy to find.

Posted Jan 19, 2015
Location: The hotel is near freeway exit and many of restaurants near by, very convenience.
Me and my husband have a one night stay at this hotel, the hotel is near freeway but it was very quiet, the room was very clean, the staff also very nice and the breakfast buffet was very good. We are highly recommend this hotel to everyone.
Comment from Hotel Management
Mar 12, 2015 by Cassidy C., Hotel Management
Hello Buddy, Thank you so much for your feedback. We are glad to hear that you enjoyed your stay with us. It is nice to know that you found our rooms quiet despite it’s close proximity the freeway. We are delighted to hear that you found the rooms comfortable and our breakfast to be satisfying. We hope to see you again in the future. Sincerly, Cassidy C. Guest Service Representative.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always stay here

Posted Jan 9, 2015
Halfway between Phoenix and the Bay Area. Always good wouldn't stay anywhere else.
Comment from Hotel Management
Jan 20, 2015 by Jeroen, Hotel Management
Hello Anonymous, Thank you so much for your feedback. We're glad that you stay with us so often and we always look forward to having you again. Hope to see you soon! Sincerely, Cassidy C. Guest Service Representative.