Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Boston, MA

Nice Hotel, needing a renovation in the old part

Posted Jan 26, 2015
Pros: The location and the new rooms in the Tower. Quick and good attention when I asked a bath robe and an iron.
Cons: In the old part of the Hotel: Wi-fi is terrible; Air conditioning not working properly in the room and in the common areas (as the Restaurant).
Location: A good Mall near, some restaurants, Starbucks, Juan Valdez, Hard Rock Cafe... Make attention when crossing the Avenue. There is no traffic light...
There was my second time. The first time was really nice in the new building (The Tower). Wi-fi and air conditioning were working properly. In my second stay, I got a room in the old part of the Hotel... Wi-Fi in the room was not working properly. Insted, in the reception hall, it was a little better; nevertheless, it was very slow and with constants cuts. At the reception Desk, told me they never heard about these issues and nothing were done... Before leaving I put a complaint and I announced that I was going to rate the Hotel mentioning these problems. At this moment, the guy at the Reception Desk offered me a voucher to pay my Taxi to the Airport... The air conditioning in the room and in the common areas (specially in the restaurant) is not fully working. In the coolest position and in the maximum fan, the difference of temperature between the room and outside were almost inexistent. Maybe it was just a punctual problem, but... No coffee makers in rooms as announcing in Expedia.com
5 out of 5
Recommended
for Business Travelers
by Augustofrom Pembroke Pines

Great stay for business or anything else.

Posted Dec 14, 2014 on Hotels.com
Newly renovated, perfect for a comfortable and safe business trip in the best areas of Santa Cruz. Hotel employees were very nice. Rooms in the new tower are big and modern with both shower and Jacuzzi. Will go there again anytime.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Best hotel in Santa Cruz hands down!

Posted Dec 12, 2014
This hotel has everything I wanted for a great business trip . I stayed in the newly built part of the hotel . Safe part of town, across the street from an awesome new Mall with tons of options. Comfortable bed, new, clean rooms! Powerful generator, the entire city went dark and we had power and a/c! I wasn't impressed with the food, but it was ok. Great spa and amazing grounds and super friendly staff.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

He ido a mejores hoteles por menos dinero

Posted Nov 30, 2014 on Hotels.com
Todo bien podría ser un poco mejor, para lo que ea el costo del hotel que no es barato
5 out of 5
Recommended
for Couples
by A verified traveler

Mall across the street, location convenient

Posted Sep 24, 2014 on Hotels.com
Very nice hotel, great staff. We got to stay in the new building/tower. The room was huge with a kitchenette, which we were not expecting :-) Pool looked very inviting and has a bar right next to it, although we did not make it to the pool while we were there. There is a mall right behind the hotel if you forget your bathing suit :-)
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 25, 2014 on Hotels.com
1 out of 5
by A verified travelerfrom USA

Terrible Customer Service

Posted Jun 18, 2014
Pros: The food in the restaurant was good, besides the second rate breakfast.
Cons: Management could be fired
Location: There is a mall near by.
They provided terrible customer service. I will not stay there again, nor will anyone else in my company.
3 out of 5
Recommended
for Everyone
by Acefrom New York

Posted Jun 16, 2014
It was an okay stay as far as everything is concerned. It was located conveniently closed to the roads and the food in the restaurants was good.
4 out of 5
Recommended
for Everyone
by A verified traveler

ボリビアの中では快適なホテルだと思います

Posted Jun 10, 2014
フロントもボーイも親切です。 近隣の別のホテルを利用した時は、英語が通じませんでした(^^;; 清潔で快適な部屋で満足!
4 out of 5
Recommended
for Business Travelers
by Nicolas Sfrom Paris

Good location good pool!

Posted Jun 8, 2014 on Hotels.com
Great standards for Bolivia! Great location near the mall and great pool!