Ratings based on 65 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified travelerfrom Boston, MA
Nice Hotel, needing a renovation in the old partPosted Jan 26, 2015
Pros: The location and the new rooms in the Tower. Quick and good attention when I asked a bath robe and an iron.
Cons: In the old part of the Hotel: Wi-fi is terrible; Air conditioning not working properly in the room and in the common areas (as the Restaurant).
Location: A good Mall near, some restaurants, Starbucks, Juan Valdez, Hard Rock Cafe... Make attention when crossing the Avenue. There is no traffic light...
There was my second time. The first time was really nice in the new building (The Tower). Wi-fi and air conditioning were working properly. In my second stay, I got a room in the old part of the Hotel... Wi-Fi in the room was not working properly. Insted, in the reception hall, it was a little better; nevertheless, it was very slow and with constants cuts. At the reception Desk, told me they never heard about these issues and nothing were done... Before leaving I put a complaint and I announced that I was going to rate the Hotel mentioning these problems. At this moment, the guy at the Reception Desk offered me a voucher to pay my Taxi to the Airport... The air conditioning in the room and in the common areas (specially in the restaurant) is not fully working. In the coolest position and in the maximum fan, the difference of temperature between the room and outside were almost inexistent. Maybe it was just a punctual problem, but... No coffee makers in rooms as announcing in Expedia.com
for Everyoneby A verified travelerfrom Boston, MA
Best hotel in Santa Cruz hands down!Posted Dec 12, 2014
This hotel has everything I wanted for a great business trip . I stayed in the newly built part of the hotel . Safe part of town, across the street from an awesome new Mall with tons of options. Comfortable bed, new, clean rooms! Powerful generator, the entire city went dark and we had power and a/c! I wasn't impressed with the food, but it was ok. Great spa and amazing grounds and super friendly staff.
for Couplesby A verified traveler
Mall across the street, location convenientPosted Sep 24, 2014 on Hotels.com
Very nice hotel, great staff. We got to stay in the new building/tower. The room was huge with a kitchenette, which we were not expecting :-) Pool looked very inviting and has a bar right next to it, although we did not make it to the pool while we were there. There is a mall right behind the hotel if you forget your bathing suit :-)
for Business Travelersby A verified traveler
Posted Aug 25, 2014 on Hotels.com
by A verified travelerfrom USA
Terrible Customer ServicePosted Jun 18, 2014
Pros: The food in the restaurant was good, besides the second rate breakfast.
Cons: Management could be fired
Location: There is a mall near by.
They provided terrible customer service. I will not stay there again, nor will anyone else in my company.
for Everyoneby Acefrom New York
Posted Jun 16, 2014
It was an okay stay as far as everything is concerned. It was located conveniently closed to the roads and the food in the restaurants was good.
for Everyoneby A verified traveler
ボリビアの中では快適なホテルだと思いますPosted Jun 10, 2014
フロントもボーイも親切です。 近隣の別のホテルを利用した時は、英語が通じませんでした(^^;; 清潔で快適な部屋で満足！
for Business Travelersby Nicolas Sfrom Paris
Good location good pool!Posted Jun 8, 2014 on Hotels.com
Great standards for Bolivia! Great location near the mall and great pool!
for Business Travelersby simonefrom Modena
Posted May 19, 2014 on Hotels.com
Camera grande e personale molto servizievole, sono rimasto nella parte vecchia dell'hotel con una camera molto grande e spaziosa.
for Business Travelersby RG
Posted May 3, 2014 on Hotels.com