Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
40% of guests recommend
2.8 Room cleanliness
3.8 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by Meglioli from San Diego,CA

Very Good Choice

Posted Nov 20, 2013 on Hotels.com
Very Good Location and Hotel was very clean
3 out of 5
by Mark from UK

Outdated but comfortable hotel

Posted Oct 5, 2013
Pros: Friendly staff, nice location in one of the safer areas of the city
Cons: please invest some money in updating the tired looking rooms. Sofa bed was broken in my room.
Location: One of the best clinics in the city next door, next door to that is the racquet club whose facilities are free to hotel guests. nice outdoor pool
This hotel could be so much better with some investment!!. I cant argue with the prices though (although the nightly rate doubles if there are any expositions at the local Expocruz exhibition park, or during local holidays). I dont think any staff spoke english, or were reluctant to do so, a bit of an obstacle for international guests. One bugbear is that emails sent to the hotel webpage went unacknowledged and unanswered. However all staff friendly and accommodating which was really sweet. There is a restaurant on site and the food was ok (on the few occasions i used it). The area is nice but it is under the flightpath for some flights into el trompillo, so if youre not a fan of aircraft noise, take earplugs or consider somewhere further out from the city centre. Not sure if I'd stay here again on future visits to Santa Cruz but would not rule it out completely.
3 out of 5
by A verified traveler

disappointing

Posted Jun 7, 2012
Rooms were dark, air conditioning in one room not working, exhaust system bathroom on and off, light bulbs missing. Even after complaining, no changes. Needed to have room deodorized first day! Outside vegetation and building very pleasant!
3 out of 5
by Monique from Sydney NSW, Australia

no long 4 star

Posted May 8, 2012
Pros: helpful and friendly staff
Cons: grotty
Location: middle of nowhere
This is meant to be a 4 star hotel - well maybe it was 20 years ago, but not anymore! The obvious things were clean but everything else was suspect - the wardrobe dusty; the bedside table draws had another guests rubbish in it; bathroom shelf filfy; I certainly would eat of the supplied crockery - it looked very dirty! The staff on the other hand where lovely and helpful - except they wouldn't give us cereal instead of eggs etc (that would cost more!!!) Location is very queit and surburban - a long way from anywhere. and what is it about the non-existent lighting!? Why is every hotel room so dark??
3 out of 5
Recommended
by A verified traveler from St. Louis

Urbari Apartment Hotel - Great for Travs on a Budg

Posted Mar 29, 2012 on Hotels.com
I believe that these were apartments built for international businessmen on extended stays from the oil and gas industry, in the 90's. Now they are used for vacationers. The place was originally very nice, I'm sure, but it has not been fixed up since. But there is room to spread out - kitchen, living room, and bedroom. Sofa bed was broken - we tried 2 of them and both were broken. They clean the carpet by sweeping it! So this is not for picky people. But if you are flexible and want to save money by cooking in - its great. The staff really wants to do whatever you need. The facility is next to a fancy tennis club so there is a pool and spa and nice amenities. The price can't be beat!