Ratings based on 15 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.8 Hotel condition
They paid and stayed.
for Familiesby Ming from Melbourne VIC, Australia
Lacking in character and overpricedPosted Aug 5, 2013
Pros: Waterfront pool and jacuzzi with iguanas and heron
Cons: Rooms lacking character, poor plumbing and not soundproof
Location: Close to many good restaurants
We stayed 3 nights here in Puerto ayora after a cruise of the islands. The hotel was quite disappointing. We booked a non-waterfront room for $200 USD a night. The rooms are quite large but essentially all they have is a bed in them. Thus it feels somewhat like living in an unfurnished home or even an office. The complex of non-waterfront rooms is very echoey and not very sound proof. During our stay, there was no hot water one day. The hotel didn't handle this very well. Initially they said there was plumbing maintenance and it would be ready in 15min. 4 hours later there was still no hot water. We had to actively ask for an alternative to shower and it only at this point were we offered a shower in a spare waterfront room. No compensation offered. The breakfast was also quite disappointing - the buffet spread was not fresh and eating off dirty, grimy placemats is not exactly appetising. Eggs are made to order though.
for Couplesby Natalie
PerspectivePosted Jun 10, 2013
Pros: The pool deck and oceanfront seating.
Cons: No in-room fridge, breakfast ends at 9am
Location: Literally in the center of Puerto Ayora - a short walk from everything.
When visiting the Galapagos, you don't exactly make the journey for the hotel room. Ours was exactly what we needed for our stay. The staff was very helpful in organizing tours for us, though we later learned that they could have been booked less expensively when booked directly through the agencies. Breakfast each morning was fantastic, though the 9am closure was sometimes unmanageable. Extending hours would be very helpful. In terms of room amenities, I think a mini fridge would also be a nice upgrade. We stayed 8 days, and the convenience of being able to get a few items from the grocery store to keep in the room would have been great. Overall, it is probably the nicest hotel in Puerto Ayora, I would definitely stay there again and would recommend it to a friend with the listed precautions.
for Everyoneby Carol from Calgary, AB, Canada
Boring and expensivePosted May 24, 2013
Pros: Ease of booking
Cons: Lack of character
Location: Across the street from the interesting part of the hotel
We stayed in the tower portion of the hotel across from the main seaside hotel. Boring, boring, boring is how to describe it. A stone structure with nothing in the way of decor, no carpet, no picture, no TV, no view just an alleyway. Breakfast was also boring, juice terrible. It was, however, safe, clean, comfortable and in a good location.
for Everyoneby Anne from Australia
Galapagos stayPosted Mar 11, 2013
Pros: Location and the ever present wildlife....
Location: Waterfront and in centre of town so easy stroll to restaurants and shops
The hotel has a fantastic location and afternoons can easily be spent beside the pool relaxing. Sea lions really do swim in the pool and hang out in the bar . Reception staff very helpful and attentive but bar staff a little slower and in attentative considering not busy. Rooms are large and well appointed but beds were very hard for us. Staff dealt very efficiently when we had a problem with our room air conditioner. All in all the problems were minor and we would definitely not hesitate to stay at this hotel again.
for Everyoneby A verified traveler
It was okayPosted Mar 3, 2013
Expensive for what you get. When I booked, I wasn't expecting a room in the hotel across the street. I was expecting to be in a hotel with an ocean-front view. In the newer building (across the street), I was an overlarge room that seemed quite empty given its size. The service was good. Staff was friendly. It just wasn't quite what I expected for the money I paid.
for Couplesby FORTIN
Posted Mar 2, 2013 on Hotels.com
210$ FOR THIS. Does not worth it at all. The pictures on the web shows an hotel close to the sea. This was not is what we were provided. We were in Isla Sol a recent 3 stories building on the opposite side of the street. No view at all:the window looked in the common area (stairs and hallway) You can't even see the sky from the room. More it smelled damp (humid). Even with the air conditioning it continued to smell very bad. On a dark door we coulkd see fungi that were probably all over the room. Only good point is the personnel in the lobby that were nice. I would not recommend this hotel.
Likely the best in the IslandPosted Feb 18, 2013 on Hotels.com
While this is likely the best in the whole Island it is pretty low ranking at most hotel and definately not what you might expect for the money. Staff was nice and definately working to get better. Breakfast was fantastic! Room was very limited, a bed and cheap chair. No TV, though TV's reception are on island. Pool and hot tub had water changed daily. All food in local area exactly the same, so really doesn't matter where you go to eat. Scuba Iguana best in the island, would highly recommend them!
for Everyoneby Meryl from Sydney NSW, Australia
Simple, modern comfortPosted Dec 31, 2012
Pros: The pool with iguanas
Cons: Wifi is slow on the islands
Location: Close to the main restaurants and the dock for day trips
We were in the tower, across the road from the pool and restaurant, which didn't create any problem, except that the road was being re-laid. The staff did everything to minimize the inconvenience, with wooden walkways and mats. I suspect the closed road made the room much quieter at night. The pool is modest, but any pool is a novelty in the Galapagos, and there is the added interest of the iguanas who sun themselves around the edge. The setting of the pool and bar is very pleasant with views over the harbor and the fishing boats. The room itself was generous, clean and simply furnished with a modern bathroom. The staff were friendly and helpful.
Completely satisfactoryPosted Dec 16, 2012 on Hotels.com
Hotel was completely satisfactory, the breakfast included was awesome. Brunch basically and they will cook you eggs with bacon and so forth. Small complaint, lots of noise from what appeared to be the roof above. Was hard to say because the street in front is fully torn up.
for Everyoneby Catherine from New York, NY, USA
Nice hotel in Puerto Ayora, GalapagosPosted Nov 2, 2012
Pros: Having breakfast near the pool, with the iguanas, sea lions, pelicans and other birds
Cons: There was extensive work on the road, making it difficult to access the hotel - although this will end in a few months presumably.
Location: Puerto Ayora is a charming village around a port
Our room was spacious and clean. Though, as we took one of the lower rate rooms, we were not lodged in the main hotel which has views of the street or the port, but in the second hotel across the street, where certain windows have no view at all (they face the walls of the inside courtyard). It may be worth it to pay the little extra and get some kind of view...