Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Santa Fe, NM

Noisy hotel

Posted Jan 11, 2015
The rooms were actually quite nice, however our room was next to the exterior door to the outside and it squeaked every time anyone opened it, which seemed to be between 11pm-4am. We were also on the bottom floor so you could hear all the noise from the parking lot. They charge $25 per day per dog (non refundable) as well. Since we have two dogs, it was practically the cost of the room. There were no doggie bags in the dog area so there was dog poop everywhere.
Comment from Hotel Management
Jan 15, 2015 by Chris, Hotel Management
I am deeply saddened that you experienced some issues regarding noise during your recent stay with us. We do make every effort to try and limit noise issues the best we can; however this can be very challenging especially during periods of high occupancy. Regardless I will share your comments with the appropriate Hotel teams to ensure that we are doing everything we can do make our guests have a memorable experience when staying at our Hotel. I hope that you give us an opportunity to regain your trust the next time your travels bring you to Santa Fe. Christopher Miller Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Santa Fe Experience

Posted Jan 6, 2015
Pros: The location.
Cons: Nothing.
Location: There was several eating establishments and a mall with a movie theatre right down the street.
This hotel was a clean, great for a relaxing get away experience. I had to stay an extra night because of inclement weather conditions without any hassle. They used Paul Mitchell beauty products and the service was excellent! Thank you for an enjoyable and memorable experience! The location was great, numerous restaurants and shopping malls close by.
Comment from Hotel Management
Jan 10, 2015 by Chris, Hotel Management
I am overjoyed that you had a wonderful experience staying with us at the Santa Fe Courtyard by Marriott. I will be sure to share your comments with the team as feedback such as yours continues to inspire and motivate us to continue improving and provide the best possible guest experience! Christopher Miller Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

This Hotel is in serious need of weather proofing,

Posted Jan 2, 2015
Pros: THe Staff
Cons: See above
Location: No comment
This Hotel has no weather proofing around the door(entrance) which allows freezing air into the room. the door cards worked some of the time (after trying to get in for 5 minutes). This would be great place for a spring or summer visit, However when the temp drops stay somewhere where the cold, freezing wind and snow does not get into the room.
Comment from Hotel Management
Jan 6, 2015 by Chris, Hotel Management
Please accept my sincerest apologies for the inconveniences you experienced during your stay. We certainly understand that it can be inconvenient to have the cold winter weather affect your stay and are looking to make several improvements in the coming year. I would like to regain your trust and hope to serve you again in your future travels to the Santa Fe Area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Albuquerque

Little getaway

Posted Dec 31, 2014
We had a wonderful and pleasant time! The hotel staff were very friendly and helpful!
Comment from Hotel Management
Jan 6, 2015 by Chris, Hotel Management
I am very happy that you enjoyed your recent stay with us and had a fantastic time. All of us here have a spirit to serve and comments like yours continue to motivate and inspire us to further improve and provide an even higher level of guest service. I hope to serve you again in your future travels to the Santa Fe Area.
3 out of 5
Recommended
for Families
by Lorifrom Foster City

It work fine for us

Posted Oct 30, 2014 on Hotels.com
It served a purpose. It was fine. Actually found lots of great restaurants around even though it was further out from the center of Town. You are away from the tourist area. Hotel was fine. Starbucks down in the lobby. That always helps!
3 out of 5
Recommended
for Couples
by Clifffrom Raymore

lacking comfort

Posted Oct 21, 2014 on Hotels.com
I usually don't have to much to say about places I sray. But thinking that this was an exception. The place lost all there Hot water and didn't get it back at least till we left in the morning. The did not offer any compensation just a apology for no hot water. The room gave you only 1 cup for water and coffee. The service really wasn't up to par.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 12, 2014 on Hotels.com
Over all a nice quiet stay. Friendly staff.
5 out of 5
Recommended
for Families
by Joelfrom Round Rock Texas

Great Stay At A Great Facility

Posted Oct 6, 2014 on Hotels.com
We live in Round Rock Texas. We were in New Mexico for our 55th Class Reunion. When the Reunion was over, we decided to make it a vacation so we traveled to Ruidoso, Albuquerque, and Santa Fe and stayed two to three nights in each City. All the Hotels we stayed in were great, but the Courtyard was the best. The staff was very helpful. The desk Manager even walked us to our room when I asked for directions on how to get there. That, to me, was service beyond the call of duty. Clean rooms, great staff, and excellent dining is what makes the Courtyard the best.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Mexico

Comfortable and convenient

Posted Oct 1, 2014
Pros: it was clean and convenient
Location: plenty of restaurants nearby, only minutes to downtown
My room was completely comfortable and clean; everything worked. I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Raton. NM

Raton NM

Posted Sep 27, 2014
Pros: Everything
Cons: Dinner menu, more variety.
Location: Close to medical facilities.
Room was neat and clean and staff polite and friendly. We had one problem with our room and that was the window would not close. We informed front desk and within five minutes maintenance was there and fixed the problem. We noticed food and beverages in the lobby, was this happy hour? If so hotel needs to post this without guest having to ask.