Ratings based on 300 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Outdoor hallways are open air....cold in winter.

Posted Feb 26, 2015
Pros: Breakfast was good.
Cons: Open air design
Crumbs on floor, windy hallways, tiny bathroom, showing signs of age.
3 out of 5
by A verified travelerfrom Santa Fe, NM

Noisy hotel

Posted Jan 11, 2015
The rooms were actually quite nice, however our room was next to the exterior door to the outside and it squeaked every time anyone opened it, which seemed to be between 11pm-4am. We were also on the bottom floor so you could hear all the noise from the parking lot. They charge $25 per day per dog (non refundable) as well. Since we have two dogs, it was practically the cost of the room. There were no doggie bags in the dog area so there was dog poop everywhere.
Comment from Hotel Management
Jan 15, 2015 by Chris, Hotel Management
I am deeply saddened that you experienced some issues regarding noise during your recent stay with us. We do make every effort to try and limit noise issues the best we can; however this can be very challenging especially during periods of high occupancy. Regardless I will share your comments with the appropriate Hotel teams to ensure that we are doing everything we can do make our guests have a memorable experience when staying at our Hotel. I hope that you give us an opportunity to regain your trust the next time your travels bring you to Santa Fe. Christopher Miller Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Santa Fe Experience

Posted Jan 6, 2015
Pros: The location.
Cons: Nothing.
Location: There was several eating establishments and a mall with a movie theatre right down the street.
This hotel was a clean, great for a relaxing get away experience. I had to stay an extra night because of inclement weather conditions without any hassle. They used Paul Mitchell beauty products and the service was excellent! Thank you for an enjoyable and memorable experience! The location was great, numerous restaurants and shopping malls close by.
Comment from Hotel Management
Jan 10, 2015 by Chris, Hotel Management
I am overjoyed that you had a wonderful experience staying with us at the Santa Fe Courtyard by Marriott. I will be sure to share your comments with the team as feedback such as yours continues to inspire and motivate us to continue improving and provide the best possible guest experience! Christopher Miller Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

This Hotel is in serious need of weather proofing,

Posted Jan 2, 2015
Pros: THe Staff
Cons: See above
Location: No comment
This Hotel has no weather proofing around the door(entrance) which allows freezing air into the room. the door cards worked some of the time (after trying to get in for 5 minutes). This would be great place for a spring or summer visit, However when the temp drops stay somewhere where the cold, freezing wind and snow does not get into the room.
Comment from Hotel Management
Jan 6, 2015 by Chris, Hotel Management
Please accept my sincerest apologies for the inconveniences you experienced during your stay. We certainly understand that it can be inconvenient to have the cold winter weather affect your stay and are looking to make several improvements in the coming year. I would like to regain your trust and hope to serve you again in your future travels to the Santa Fe Area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Albuquerque

Little getaway

Posted Dec 31, 2014
We had a wonderful and pleasant time! The hotel staff were very friendly and helpful!
Comment from Hotel Management
Jan 6, 2015 by Chris, Hotel Management
I am very happy that you enjoyed your recent stay with us and had a fantastic time. All of us here have a spirit to serve and comments like yours continue to motivate and inspire us to further improve and provide an even higher level of guest service. I hope to serve you again in your future travels to the Santa Fe Area.
4 out of 5
Recommended
for Business Travelers
by Davidfrom Los Angeles

Usual Marriott Quality

Posted Nov 23, 2014 on Hotels.com
I was in town for two nights. I'm a Marriott Rewards member so I almost always stay at Marriott's whenever possible. They are generally clean, comfortable and reasonably priced. This hotel is no exception. And don't forget - Marriott's have the best mattresses on earth! I only marked it lower than 5 stars for two reasons. First, the bathroom door either wasn't hung correctly, or over time it had come out of alignment because it wouldn't close completely unless you muscled it. Second, the heating and a/c for the room was an in-the-wall unit. It was noisy and difficult to get the room temperature exactly right. It's not located very close to downtown Santa Fe but it was perfectly located for me because my business was just south of town.
Comment from Hotel Management
Jan 6, 2015 by Chris, Hotel Management
I am deeply sorry that you did not completely enjoy your recent stay with us. I would like to regain your trust and hope to serve you again in your future travels to Santa Fe as we have many improvements in line for 2015 and would love to have you experience them on your next trip to Santa Fe.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great accomodations

Posted Nov 22, 2014 on Hotels.com
I enjoyed my stay. The staff is very friendly and the accommodations were A+ The breakfast is just so so and not worth the price.
Comment from Hotel Management
Jan 6, 2015 by Chris, Hotel Management
I am overjoyed to hear that you had a wonderful time during your stay with us. With a spirit to serve and a commitment to providing an outstanding guest experience, comments like yours help continue to motivate and inspire the team and continue providing excellent service. I hope to serve you again in your future travels to the Santa Fe Area.
3 out of 5
Recommended
for Getaway With Friends
by Linda

Posted Nov 18, 2014 on Hotels.com
Comment from Hotel Management
Jan 6, 2015 by Chris, Hotel Management
I am sorry that you were not completely satisfied during your recent stay with us. I would like to regain your trust and hope to serve you again in your future travels to the Santa Fe Area.
5 out of 5
Recommended
for Families
by Robertfrom Denver

Fine place to stay and not too far from town!

Posted Nov 9, 2014 on Hotels.com
Good bed, nice shower, excellent and FAST wi-fi, fine hot breakfast with eggs, sausage, bacon ... even oatmeal with walnuts! We slept like a rock on the firm bed. Nice place and quiet too.
3 out of 5
Recommended
for Families
by Lorifrom Foster City

It work fine for us

Posted Oct 30, 2014 on Hotels.com
It served a purpose. It was fine. Actually found lots of great restaurants around even though it was further out from the center of Town. You are away from the tourist area. Hotel was fine. Starbucks down in the lobby. That always helps!