Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from LaVerne, CA

Nice place to be when your in Santa Fe.

Posted Sep 1, 2014
Nice people, friendly, helpful. Rooms clean, quite place. On the main street to everywhere, easy in & out. We'll stay there when every we go to Santa Fe. Happy it's a No Smoking hotel.
2 out of 5
by A verified traveler

Dingy

Posted Aug 11, 2014
Pros: Nothing
Cons: Have no plans of staying at this place ever again... So don't care if they improve or not.
They start cleaning the rooms at 9:00 AM. We went down for the breakfast and got back around 9:30 and removed the "Do not disturb" sign. They skipped cleaning our room that day. When we called the front desk to have them send us some fresh towels late in the evening when we got back, the guy who came to drop it off refused to acknowledge that they might have missed it and insisted that their supervisor who checks all the rooms at 1:30 PM and never misses anything. Luckily our room was so close to the door, we didn't have to walk through the damp smelly walkway every time we had to get to the room.
Comment from Hotel Management
Aug 14, 2014 by Rebecca Martinez, Hotel Management
Thank you for taking the time to complete our guest satisfation survey. Please accept our sincere apologies for any inconveince you may have experienced during your stay ..It is unfortunate your room was not serviced .We respect the privacy of our guests and do our best to not make such an error and apolgize again for the inconvenience,Your comments are extremely valuable and important to us I appreciate you bringing this to my attention, Please know that your comments assist us to continue to improve our service and commitment to our guests.Thank you for your time.
3 out of 5
by A verified traveler from New Mexico

If you can't stay somewhere better...

Posted Aug 4, 2014
The hotel is next to a mall and there is a decent restaurant across the street. There is also a liquor store a half block away. There is just enough parking, and the rooms are pretty clean. It's pretty far from the plaza. The ride up Cerillos Road is maddning during tourist season. There is no elevator, which could be charming if the place wasn't trying so hard to be bland. The attention to detail is completely missing - like the curved shower rod that was installed improperly and just gathered the shower curtains in the middle of the depression. The beds are not the most comfortable either. But on those weekends where everything north of this hotel is $200 (including the Holiday Inn Express), you will really like staying here.
Comment from Hotel Management
Aug 14, 2014 by Rebecca Martinez, Hotel Management
We know your time is valuable, and I want to thank you for taking the time to respond . Your comments are extremely important to us f.We will definately take your comments into consideration for future plans. For future visits, please keep in mind the staff is always avaiallable to assist with luggage to the 2nd floor,. We hope to see you again.
5 out of 5
Recommended
for Everyone
by Ronnie from Texas

Nice hotel in Santa Fe , NM

Posted Jun 10, 2014
Small place but very clean and the staff were very helpful with directions . Cesar (front desk) was especially helpful in recommending restaurants where the locals go and prices are reasonable . The breakfast was excellent with both hot and cold choices , my only complaint if you want to call it that , was that the breakfast area was small. Overall a great place to stay.
5 out of 5
Recommended
by J. Powell from Santa Fe

Santa Fe

Posted May 28, 2014 on Hotels.com
This hotel is conveniently located next to a mall and other shops and restaurants. It is a short distance from I-25 and the historic district of Santa Fe with galleries, shops and museums is just a short drive. We enjoyed our stay and especially the breakfast provided by the hotel on the way out the door.
5 out of 5
Recommended
by A verified traveler

Posted May 28, 2014 on Hotels.com
Awesome
4 out of 5
Recommended
for Personal Event
by LKM from Brick NJ

very reasonable, excellent front desk staff

Posted May 27, 2014 on Hotels.com
exploring New Mexico, chose this hotel because of Marriott brand. Arrived early and Nina at the front desk let us check in to an already cleaned room, then drew us a map of the surrounding area. room was clean and comfortable for a quick overnight, and the hotel was convenient to Old Town Santa Fe. would definitely recommend.
5 out of 5
Recommended
for Everyone
by CJ from Pittsburgh, PA

Nice hotel with extraordinary staff

Posted May 25, 2014
Pros: staff. location. breakfast offerings
the hotel itself is fine, but the entire staff from cleaning to management were exceptional. consistently provided the highest guest care.
5 out of 5
Recommended
by John Williams from Rochester, NY

Good location to stores and restaurants

Posted May 20, 2014 on Hotels.com
Very nice room and good breakfast
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 19, 2014 on Hotels.com
Nice folk's,clean and safe.