Ratings based on 694 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Older, but clean motel. Fridge was very worn out.

Posted Aug 25, 2014
Pros: Location, food, staff courtesy were excellent. Atmosphere was very good.
Cons: Towels and fridge worn out. Fridge needs replacing or remove - distracts from cleanliness of room.
Location: Close to Plaza, art, and shopping.
Staff very helpful and polite. Room very old and worn, but clean. Towels threadbare. Restaurant food was delicious. Close to Plaza. Would stay again and recommend to friends.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas Panhandle

Downtown Santa Fe

Posted Aug 12, 2014
To do down town Santa Fe, you either have to hike in from the parking lot or stay in a hotel down town. Old geezers cant afford the hike or the price of downtown hotels.Expedia and Garrets Desert Inn made down town accommodations possible. Thanks.
1 out of 5
by A verified traveler

These people could care less about their guests

Posted Aug 6, 2014
Pros: nothing
We arrived at this hotel about midnight, exhausted by a long drive. When we arrived at the room, the floor was soaked. Neither of us had the energy to change rooms at that time. I spoke to the desk staff twice about this. The second time, the woman told me they had known about the condition of the room but could not change anything because Expedia had already paid for it but she would take off 8 dollars parking fee!! Why weren't we told about it upon our arrival? We could have chosen whether to stay or go to another hotel. We paid a good deal of money and it was a complete waste. I will never use Expedia again, and I recommend that other guests not stay here.
2 out of 5
by A verified traveler

So-so

Posted Aug 5, 2014
The bonus was really great staff and location. Downside....facility needs updating...the plumbing couldn't accommodate both our room and the one directly above use when guests In both rooms tried to shower at the same time. Couldn't use the iron..it had brown gunk on it and there was no one to bring a new one out. Decor is basic. Felt like the king bed was two twins pushed together--a big ridge in the middle. But it has a microwave, coffee maker and is within walking distance to the plaza. Won't stay again as the are many other nice hotels near the plaza for not too much money.
3 out of 5
Recommended
for Couples
by A verified traveler from quebec

Nice hotel right close to Old Santa Fe

Posted Aug 4, 2014
Pros: Location, location, location
Cons: Coffee in room is terrible. Coffee in lobby only offered powdered creamer so I walked 2 blocks to get real coffee, excellent coffee place by Kaunie's
Beautifully located to historic district, restaurants, etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado springs, Colorado

A nice Hotel near the Plaza

Posted Aug 3, 2014
Pros: Actually it was very quiet it was nice being in a corner room.
Cons: You have had a lot of change since I was last there a year ago. Glad to see you are always trying to better the facility.
Location: location is good room rates are about average for the other locations I checked out and plenty of things to do.
Everybody was very helpful, the experience was delightful and I would stay again.
2 out of 5
by A verified traveler

Posted Jul 29, 2014
Dirty place with a convenient location. Stained mattress. Hot because window unit was in hallway and not able to cool room properly.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Massachusetts

Great value

Posted Jul 28, 2014
Pros: Location, location, location
Cons: The rooms could be nicer
Location: You are close to everything downtown - cathedral, plaza, ect.
For an inn in the middle of Downtown Santa Fe for under $150, really can't complain. The rooms aren't anything special but if you're in Santa Fe, you should probably not be in your hotel room the whole time. Solid staff, easy location, solid all around
3 out of 5
Recommended
for Everyone
by A verified traveler

Location is Great

Posted Jul 28, 2014
Pros: Location
Cons: Updating the rooms and new mattreses. New TV's
Location: Walking distance to Plaza, churches, and numerous restaraunts
In Santa Fe with Daughter and 2 grandkids for Reunion. The location of this hotel was one block from plaza so easy walking for all. The kids enjoyed the pool small but 3 to 8 ft and clean. The rooms were clean but a bit worn. Air conditioner worked great which was a plus since it was high 90's. The beds leave a lot to be desired very uncomfertable and bring your own pillows.
3 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Best thing is friendly staff and close to the plaz

Posted Jul 18, 2014
We are happy to have to have stayed at this hotel. My wife, kids and myself have spent 12 nights here. The locations is very convenient to visit The Plaza and Museums, plus we were participating in an activity in the convention center and it was extremely easy to get there by foot and by car. Staff very friend, and lobby very confortable, and there is free coffe available all day. The acomodations are simple buy clean. The pool is ok, but my 9 year old daughter said it is a boring pool, and that describes it well. The hallways that lead to the rooms need to get some maintenance.