Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very noisy

Posted Nov 30, 2014
Pros: Close proximity to everything. Clean, upgraded, comfortable rooms.
Cons: Noise level of the pipes/plumbing and better insulation between rooms.
We had a great stay at the Hilton downtown Santa Fe. Could walk everywhere. The rooms were great except for the fact that you can hear everything going on around you. We had a room that connected to another room and you could hear everything they were doing/saying as if they were standing in your room. Also anytime anyone turned on water or flushed a toilet anywhere around us the pipes sneaked and made extremely loud noises in the ceiling of our room.
Comment from Hotel Management
Dec 10, 2014 by Front Desk Manager, Hotel Management
Thank you so much for taking the time to write a review regarding your recent stay at the Hilton Santa Fe Historic Plaza. We truly appreciate and value all of your feedback, as this allows us to improve our services for you, our loyal guest. We look forward to hosting you again in the near future
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2014
Our room was perfect, the bathroom was very large. Location of hotel was great.
Comment from Hotel Management
Nov 27, 2014 by Front Desk Manager, Hotel Management
Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza
3 out of 5
Recommended
for Everyone
by A verified traveler

santa fe nm

Posted Oct 20, 2014
Pros: the beds were comfortable.
Cons: service
Location: shop and eat!!
the room was clean except the frig had left over items in it. we ask twice to be removed but that didn't happen.it took two times to asking to get a light bulb replaced. the ac made a huge noise!!!
Comment from Hotel Management
Oct 28, 2014 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and Would like to apologize for the inconveniences that you experienced. This is not the level of service that we strive to provide our guests. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, CO

Great hotel - fabulous location!

Posted Sep 30, 2014
Pros: Location and luxury
Cons: Rooms could be a bit more soundproofed - hallway noise and can hear toilets flush in rooms next door.
Location: Restaurants, shopping and entertainment
Girl's trip to Santa Fe, great location close to the Plaza and shopping and restaurants. ANd only 2 blocks from Vanessies's, the best piano bar in Santa Fe!
Comment from Hotel Management
Oct 2, 2014 by Front Desk Manager, Hotel Management
Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza
5 out of 5
Recommended
for Everyone
by A verified travelerfrom El Paso, Texas

Kel's Visit

Posted Sep 8, 2014
Cons: Would have liked a call back from housekeeping.
Brought a friend and my daughter to Santa Fe for an overnighter. Didn't want to stay anywhere other than downtown. This hotel is in a great location to be able to walk everywhere in Historic Santa Fe. We got in late afternoon and had no trouble checking in. The hotel staff was smart, nice and accommodating. The bath was spacious and clean.. lots of room and the beds were soft. Over all experience was excellent. Hot tub is not to be missed.. especially after a full day on your feet. Will definitely stay here again. J.
Comment from Hotel Management
Sep 15, 2014 by Front Desk Manager, Hotel Management
Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel. We have shared your comments with our staff and we look forward to hosting you again in the near future
4 out of 5
Recommended
for Business Travelers
by TomAfrom Newport Beach, CA

Great location, fabulous decor, need more staff

Posted Sep 7, 2014 on Hotels.com
Santa Fe Hilton's interior does not look like a traditional Hilton hotel. It is designed in the Spanish Colonial motif; and integrates beautifully into the mode and culture of the old town. Checking in takes longer than necessary, I did it twice because I extended my stay. And both times I had to stand i a short line while one person dealt with a few of us waiting to be served. If they hired more staff and trained them well, this could be an exceptional hotel.
Comment from Hotel Management
Nov 15, 2014 by Front Desk Manager, Hotel Management
Thank you so much for taking the time to write a review regarding your recent stay at the Hilton Santa Fe Historic Plaza. We appreciate all of your feedback and comments and have shared them with our hotel staff, as this allows us to improve our services for you, our loyal guest. We look forward to hosting you again in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2014
EVERYTHING ABOUT THE HOTEL WAS GREAT - EXCEPT I QUESTION THE FACT THAT TWO OLD LADIES WERE PUT INTO A ROOM NEXT TO A LARGE GROUP OF YOUNG PEOPLE WHO EVIDENTLY LIKED TO PARTY AND CAME IN VERY NOSILY DURING THE NIGHT.DISTURBING OUR SLEEP. I AM ALL FOR THEM HAVING A GREAT TIME - JUST SEVERAL DOORS DOWN PLEASE .!! OTHER THEN THAT WONDERFUL EXPERIENCE.
Comment from Hotel Management
Sep 13, 2014 by Front Desk Manager, Hotel Management
Thank you for taking the time to write a review of your recent stay at the Hilton Santa Fe Historic Plaza. We would like to apologize for the inconveniences that you experienced. We appreciate all of your feedback and comments and have shared them with our hotel staff, as this allows us to improve our services for you, our loyal guest. We look forward to hosting you again in the near future
1 out of 5
by A verified travelerfrom Scottsdale, Arizona

Terrible and way over priced! $610 for 2 nites in

Posted Sep 2, 2014
Pros: Thought it was a good location. There are better hotels available in the area.
Cons: EVERYTHING! The price was absurd!! Terrible room!! Dark and dingy!!! Cold disgusting staff at the front desk and bell people.
Location: Better locations are available
OVERPRICED! Two nights in a "handicapped room" we were not told it was. $610 . No breakfast!!! or other extras!
Comment from Hotel Management
Sep 5, 2014 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future
4 out of 5
Recommended
by A verified traveler

Convenient location

Posted Aug 26, 2014 on Hotels.com
Courteous and helpful staff.
Comment from Hotel Management
Nov 8, 2014 by Front Desk Manager, Hotel Management
Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza
4 out of 5
Recommended
by Marian

Santa Fe stop over

Posted Aug 24, 2014 on Hotels.com
The hotel was in a perfect location, walking distance to square and restaurants. The staff was very polite, the room nice size and clean. The only issue we had was the air conditioner was noisy. It did not disrupt out sleep, though. Having a refrigerator, and plenty of power sources was great. All in all we would stay again.
Comment from Hotel Management
Oct 25, 2014 by Front Desk Manager, Hotel Management
Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza