Ratings based on 249 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Haymarket VA

A Warm Hospitable Home in Santa Fe

Posted Jan 31, 2015
Pros: Staff and location.
Cons: Lower overnight parking fee.
Location: It is right in the middle of everything.
This is an exceptionally welcoming hotel after a long ride from Albuquerque Airport. Front desk staff were excellent. Location is terrific and in easy walking distance to most of Santa Fe's attractions and restaurants. Room was well-appointed and comfortable. It would be my pleasure to stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very noisy

Posted Nov 30, 2014
Pros: Close proximity to everything. Clean, upgraded, comfortable rooms.
Cons: Noise level of the pipes/plumbing and better insulation between rooms.
We had a great stay at the Hilton downtown Santa Fe. Could walk everywhere. The rooms were great except for the fact that you can hear everything going on around you. We had a room that connected to another room and you could hear everything they were doing/saying as if they were standing in your room. Also anytime anyone turned on water or flushed a toilet anywhere around us the pipes sneaked and made extremely loud noises in the ceiling of our room.
Comment from Hotel Management
Dec 10, 2014 by Front Desk Manager, Hotel Management
Thank you so much for taking the time to write a review regarding your recent stay at the Hilton Santa Fe Historic Plaza. We truly appreciate and value all of your feedback, as this allows us to improve our services for you, our loyal guest. We look forward to hosting you again in the near future
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2014
Our room was perfect, the bathroom was very large. Location of hotel was great.
Comment from Hotel Management
Nov 27, 2014 by Front Desk Manager, Hotel Management
Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza
5 out of 5
Recommended
for Business Travelers
by Codyfrom Las Cruces

Great business travel hotel near the Plaza

Posted Nov 23, 2014 on Hotels.com
Great hotel with excellent amenities. Perfect for business travel.
Comment from Hotel Management
Jan 24, 2015 by Front Desk Manager, Hotel Management
Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza
5 out of 5
Recommended
for Couples
by Stevenfrom Jacksonville, FL

Clean, comfortable, and conveniently located

Posted Nov 14, 2014 on Hotels.com
I stayed at this hotel during a conference in Santa Fe for 5 days. Everything about the stay was excellent! The rooms are clean and comfortable, and the lobby area and bar both have roaring fireplaces for relaxing and staying warm. The level of friendliness and service provided by the staff was outstanding. The hotel is in a great location along the western edge of Santa Fe's historic district. It has a large on-site parking lot for guests, but you won't need your car much because the location is within easy walking distance of the conference center, museums, shops, restaurants, and central plaza.
Comment from Hotel Management
Jan 24, 2015 by Front Desk Manager, Hotel Management
Thank you so much for your comments; we truly appreciate all of your feedback. We have shared your comments with our staff and we look forward to hosting you again in the near future
3 out of 5
Recommended
for Everyone
by A verified traveler

santa fe nm

Posted Oct 20, 2014
Pros: the beds were comfortable.
Cons: service
Location: shop and eat!!
the room was clean except the frig had left over items in it. we ask twice to be removed but that didn't happen.it took two times to asking to get a light bulb replaced. the ac made a huge noise!!!
Comment from Hotel Management
Oct 28, 2014 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and Would like to apologize for the inconveniences that you experienced. This is not the level of service that we strive to provide our guests. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future
4 out of 5
Recommended
for Getaway With Friends
by Rita Adamsfrom Washington

On the Edge of Plaza Area

Posted Oct 19, 2014 on Hotels.com
No check-in before 3:30. Had to have our credit card swiped three times over four days for incidentals (somehow their system kept dropping it). Spacious room but can't open window to let in fresh air which would have made it more comfortable to sleep. Comfortable bed. Beautiful bathroom but one sink and no towel racks resulted in lack of space for toiletries for two. Ample parking although a strange system for getting in and out of lot (there is a charge for daily parking, but you still grab a ticket to get in, but press call button to get out and you don't get an answer the first time). Best features: within walking of main plaza, etc.; excellent food in the bar (we didn't understand why they closed the dining room for dinner when the food is so good); accessible to freeways if doing day trips. Would probably stay again now that we know the quirks.
Comment from Hotel Management
Jan 3, 2015 by Front Desk Manager, Hotel Management
Thank you for taking the time to write a review after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. Thank you again for your feedback and we hope you will consider staying with us again in the near future.
5 out of 5
Recommended
by Dianefrom Dallas

GOOD EXPERIENCE

Posted Oct 4, 2014 on Hotels.com
Location was very convenient to center of town. All hotel staff were very helpful whenever I needed help Would definitely stay there again and recommend it to others.
Comment from Hotel Management
Jan 3, 2015 by Front Desk Manager, Hotel Management
Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel and that you were able to walk to your destinations. We look forward to hosting you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, CO

Great hotel - fabulous location!

Posted Sep 30, 2014
Pros: Location and luxury
Cons: Rooms could be a bit more soundproofed - hallway noise and can hear toilets flush in rooms next door.
Location: Restaurants, shopping and entertainment
Girl's trip to Santa Fe, great location close to the Plaza and shopping and restaurants. ANd only 2 blocks from Vanessies's, the best piano bar in Santa Fe!
Comment from Hotel Management
Oct 2, 2014 by Front Desk Manager, Hotel Management
Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza
3 out of 5
Recommended
for Couples
by CGfrom Oklahoma City

Above average

Posted Sep 23, 2014 on Hotels.com
Great location, clean room and friendly staff. No bathtub in the room and the sliding bathroom door seemed broken. Our room was on the first floor, which is below grade, which made our view a concrete retaining wall and pipes. The room was well decorated, and comfortable, but I've stayed better elsewhere in Santa Fe for about the same price.
Comment from Hotel Management
Jan 3, 2015 by Front Desk Manager, Hotel Management
Thank you for taking the time to write a review after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. We hope you will consider staying with us in the future