Ratings based on 33 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Low level front desk

Posted Aug 19, 2014
I don't know if it was his first day or not but whatever it is, trainee shouldn't be at the front desk ALONE. And he needs to be educated for at least how to welcome customers.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mesquite, NV

Breakfast Needs Help

Posted Aug 9, 2014
Pros: Clean room, nice pool/spa, workout room and view
Cons: Breakfast, phone service, and attention to getting one checked in to an unoccupied room.
Location: Near hiking and Federal Monument.
The young man that checked us in was not rude but could have been a bit more friendly. When we opened the door to our room it was occupied and two people were in bed. The second room was fine but the phone in the room didn't work. We were told to use the house phone and the staff said they'd make a note of it. I doubt that they did. Sunday morning breakfast was served from 6 to 10. We arrived a little before 9. They were out of there "famous" cinnamon rolls, milk, and cereal and a few other items. One man with a wife and three children was very upset. He was told by the lady on duty that "we've been open since 6 AM" as if it was their fault they didn't come down sooner! She said the delivery truck didn't arrive that morning. Suggestion to Holiday Inn: In an emergency like this, give the staff permission to go to the local supermarket and buy some milk etc. Or, give their customers a partial refund or coupon. The rooms weren't cheap and breakfast is suppose to be included - no excuses.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel in Los Alamos

Posted Jul 20, 2014
Cons: An extra chair in the suite would be nice to have. There were only the sofa/bed and a desk chair. Also, more towels in pool area please.
I have stayed at this hotel on 2 occasions and both times have been very comfortable and convenient. Breakfast was good, rooms and entire hotel were clean, staff helpful and pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2014
Enjoyed breakfast! Room was nice and clean. Holiday Inn never disappoints us when we travel.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Valley City, Utah

Nice place to stay very clean.

Posted Jul 15, 2014
Pros: It was clean and comfortable
We stayed one night for a marriage reception. the rooms were comfortable and clean. The staff was friendly and did a good job.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2014
Located almost on top of a mountain. Isolated location but Good view on the downhill drive after departure.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Expedia not accurate

Posted Jul 3, 2014
The hotel was ok...not great, not bad. Expedia advertised a refrigerator in every room. This is plain and simply false, as explained to me by the hotel staff. Room was clean and the facility was quiet at night. The pool was ok for a good break in the evening.
4 out of 5
Recommended
for Everyone
by A verified traveler

Family reunion

Posted Jun 11, 2014
Pros: Location and new condition.
Cons: Maybe a evening happy hour.
Location: Make sure you get a copy of the Los Alamos visitors guide. Great maps and suggestions for things to do, how to get there. Tons of things to do,
This hotel is new and had the perfect location for my visit. Because of the limited eating facilities, it was of course nice to have the free morning breakfast aqnd the host kept everything well stocked and a great variety. We hadbooked 2 nights and had to add a 3rd night, had trouble with card access and had to make a trip to front desk to staighten out and request the room to be cleaned. The staff was receptive and appologized for the inconvienrance.
2 out of 5
Recommended
for Business Travelers
by J from Abq

Decent breakfast

Posted May 31, 2014 on Hotels.com
Would not stay here again. Pool area and elevators smelled like our local pet store, which the kids found hilarious. Close to town but not walkable. Wouldn't be worth it at $80, let alone $100+
4 out of 5
Recommended
for Business Travelers
by Trevor

Very Friendly

Posted May 18, 2014 on Hotels.com
Convenient to downtown. Very good amenities