Ratings based on 1,123 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom live in Santa Fe

Could be 5 star

Posted Dec 26, 2014
Fabulous location, beautiful hotel, romantic delicious restaurant, cozy upscale lounge are all pluses. Hotel is lacking in small conveniences that make a big impact: no coffeemakers in rooms, and no room service! Last week we stayed at La Fonda, and for the same price their amenities were much nicer. Bathrooms had 2 robes for use as well. For my money, La Fonda is a much better value.
2 out of 5
by A verified travelerfrom colorado

Best thing about hotel was its location

Posted Dec 26, 2014
Pros: Location
Cons: Bathrooms. End tables.
Location: Center of Santa Fe
Wouldn't stay there again. Room very small and furniture not traveler friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Right in the center of everything.

Posted Dec 26, 2014
Pros: The location of the hotel was perfect to see all of the interesting galleries and shops of Santa Fe. All of our Santa Fe interest were within walking
Cons: The rooms could be more updated for lighting and bathrooms.
Location: The hotel was in the middle of the downtown historic district and easy to walk to anything of interest. A very good location.
Santa Fe is an unique but small town with hundreds of shops and art galleries throught the historic downtown. Always someplace to go and to see.
4 out of 5
Recommended
for Couples
by A verified traveler

Pre-Christmas Getaway

Posted Dec 23, 2014
Great hotel and perfect location! We stay in Santa Fe often, but usually stay further from Plaza. This time price for this hotel was right and we took advantage of that. The Secreto Lounge has always been a favorite (though it was very crowded this time. The "secreto" is out?!) We enjoyed sitting around the large, wood burning, fireplace in the evenings. Rooms are extremely small and maneuvering about is a challenge. Decor is simple and charming... Just give yourself extra time to prepare each morning. Staff was very friendly and helpful.
2 out of 5
by A verified travelerfrom Texas

Good location, nice staff!

Posted Dec 15, 2014
Pros: The staff was very friendly, the lobby is beautiful with a great fire place and a great bar.
Cons: The rooms desperately need updating and remodeling. Get the sink out of the bedroom and in the bathroom!!!
Location: Location is great. Close to good shopping and restaurants, but then again Santa Fe isn't very big so everything is close.
The staff were great and so was the bar, but that's where it all ended. I know it's a historic building, but the rooms just aren't up to standard. The floor was so crooked we had to prop the door on the TV cabinet open with a bottle or it would close. The room was nice size, but the bathroom sink was in the bedroom and the bathroom with a tub and toilet was so small you could hardly turn around and I a really small person. I'll go back to the bar for sure, but there are so many other great hotels with nice rooms it would just be silly to stay there again. I had never stayed there before, but this for sure will be our last time. Oh and they had a new computer system that didn't communicate with the bar or restaurant so no room charging.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Place, except....

Posted Dec 10, 2014
Pros: Tastefully designed. Front porch. Location.
Cons: Hot water delivery.
Location: Central Santa Fe.
Beautiful older hotel in the heart of Santa Fe. Room was simple and tasteful. Loved the ability to open windows, increasingly rare these days in most hotels. However about the hot water situation. There was almost none. I understand it's an older hotel, however zero hot water. I let the faucet/shower run for an inordinate amount of time and still only maybe a degree or two above full cold. It was a somewhat disappointing end to my brief stay in Santa Fe.
3 out of 5
by A verified travelerfrom Texas

Great location, staff... but

Posted Dec 9, 2014
Pros: location
Good: Location Staff Bad: Size: Our first room was the smallest room I had ever been in (Queen). I could literally touch both sides of the wall on one end of the room. I upgraded (for a price) to a king bed. Mattress: We moved from the first room because the Queen bed mattress was worn into a bowl. Two people basically rolled to the middle. After upgrading to a king, that mattress was worn out on each side too.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Needs some clever update

Posted Dec 8, 2014
Pros: Location, staff, history, Secreto Bar a fave with locals and tourists, easy parking, great lobby and fireplace.....
Cons: Rooms need some clever updates; some "guest friendly" solutions implemented.
Location: The whole of the historic plaza, easy access to the mountains, the art studios of Canyon Drive and the museum district, and lots of great restaurants.
7 nights in a room with a woman with a bathroom that has but one shelve, 3" deep and 12" long, makes for a lot of "stuff shuffling" to keep the peace.
3 out of 5
by A verified travelerfrom texas

.need to clarify room sizes...

Posted Dec 1, 2014
Took my husband out for his birthday. ...got what showed to be a queen bed with deskseemed like a reasonable size room.....room was extremely small...bed very uncomfortable. ..not even a fitted sheet...there was literally no room for two people. ...no desk only a, bench to sit on directly under the TV...which I hit my head on more than one occasion. Over priced...and over rated...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel that is near restaurants and shopping.

Posted Nov 30, 2014
Hotel ambiance takes you back to the old west days. Staff was friendly and helpful.