Ratings based on 970 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 20, 2013
Pros: The location.
Cons: Put coffee makers in the rooms.
Thought the iced lemon water in the lobby was a nice touch but really missed a coffee maker in the room. Felt the lighting over the bathroom sink was lacking; perhaps, in keeping with the décor of the room but definitely not good for applying makeup. Staff was friendly and very willing to assist.
Jan 23, 2013 by Alder
Hello Traveler and thank you for taking the time to review your stay at our historic hotel. We are glad you liked our friendly staff and we would love to provide you with a complimentary coffee-maker in your room and a brighter lamp next time you come and stay with us. We are always happy to provide these amenities upon request. We appreciate your feedback. Sincerely, Alder Seaman, Front Office Manager
for Everyoneby Bob from Atlanta
spartan hotelPosted Oct 26, 2013
Pros: location is good
Cons: vending machines, bow shaped shower curtain rods
Location: the bar at the Loretto has a great jazz guitarist friday and saturday nights
This hotel doesn't even have a soft drink machine for guests.....when I complained they offered to get me a drink out of the employee lounge, but then discovered the machine was broken. The shower in my room had a window in it, so there was a shower curtain on both sides of the small and narrow tub....result- both shower curtains sticking to your body as you try to take a shower....it was disgusting.
Jan 17, 2013 by Alder
Hello Bob; thank you for coming to stay with us and for writing a review. We appreciate you taking valuable time to post about your experience. Since the hotel was remodeled in 2009 with the new "Franciscan" theme, our decor has been kept purposefully simplistic. This means we cannot have vending machines in public areas but we are always happy to go the extra mile to try and accommodate our guests. We will pass your comments regarding the shower on to housekeeping and we thank your for your feedback. Alder Seaman
for Everyoneby Randall from Colorado
DisappointingPosted Oct 21, 2013
When we arrived we were informed that our room was not available due to maintenance problems. They "had been trying to get ahold of us and left numerous messages" We were given a room in another hotel, pretty generic, way off of Santa Fe plaza, mapquest directions were off, telling us to turn the wrong way to get to motel (wrong address entered). No messsages on my cellphone or home phone when we returned home. Put a bit of a damper on our honeymoon.....
for Otherby A verified traveler
Posted Oct 20, 2013
Pros: atmosphere, historical significance, location!!
Cons: see above...coffee/tea availability (or at least hot water for tea) either in room or lobby.
Location: the plaza, bookstore, creek
Hotel was beautiful, and in a wonderful location! Our only disappointment was that there we no coffee/tea service in the room (a coffee maker) or in the lobby. Hot water available on-site would have been most appreciated for us to make our own tea at least. Thank you.
Jan 10, 2013 by Alder
Hello and thank you for posting a review about your stay at our historic hotel. We're so glad you liked the look and location of the hotel. Our rooms are purposely set up very simply; however, we are happy to provide complimentary coffee and many other amenities upon request. We would love to welcome you back for another lovely downtown stay in the future. Alder Seaman
for Everyoneby Theodora from Colorado
Lovely historic hotel near the plaza.Posted Oct 19, 2013
Pros: The ambiance, decor, and comfort. Quite elegant but not stuffy. Extra nice staff. The area can't be beat--walking distance everywhere.
Cons: A carpet on the bedroom floor would be more comfortable for bare feet. The floor wasn't particularly good looking so why not a nice rug?
Location: Super location near the plaza, lots of jewelry shops, art galleries, clothing shops, restaurants, bars. Great fun.
The lobby is large and reflects the era and life of St. Francis being almost monastery- like with antique religious paintings and sculpture . This is not to say it lacked charm and comfort. Several sofas and overstuffed chairs and tables grouped around and near the windows. Ice water with lemon slices available. A restaurant connected but privately run and a great old bar off the large main lobby. My room was comfortable with super large bed and 9 comfy pillows. Nice amenities. The room was small and had no carpet. I understand some of the rooms are larger and have rugs or a carpet, which I like in a bedroom. Nowhere to sit but the bed and one chair in the corner. The area is great and the people very nice. If you go, ask for one of the larger rooms.
for Everyoneby liz from scottsdale, AZ
Posted Oct 19, 2013
Pros: Great location. Really nice "vibe" to the hotel - clean, calm, friendly, relaxed
Cons: Breakfast at the restaurant - service was very slow and the servers not interested - very unusual in the US.
Location: Location is perfect for wandering around town, and great restaurants within walking distance.
for Everyoneby A verified traveler
Close to canyon roadPosted Oct 13, 2013
Pros: Nice restaurant
Cons: Hotel is old and historic, therefore, it's probably not realistic, cost wise, to upgrade fooms.
Location: It's located close to the plaza and Canyon Road
Room too small. Bathroom very small: small sink located outside bathroom and is located just inside entry to room.
for Everyoneby RP from Dallas
Used to be Select HotelPosted Oct 13, 2013
Cons: Better toilet paper, linens that are not gray and tired, better use of limited space.
Location: Convenient location near Plaza and parking.
Don't be fooled by tradition. This sparse, cold feeling hotel charges top level prices for a bottom-tier amenities. Dingy linens and gritty toilet paper just are not aaceptable. It's an old building and rooms are small, but designers fell way short on room arrangement. The vanity is too small for any woman to use. The TV could have been placeed on top of the armoire to make more space for hang up clothes or even a coffee maker. I have stayed in the best hotels in Santa Fe and a few of the next tier ones, but this is the last place I will consider again. The staff attempts to make it right, but you cannot make a silk purse out of a sow's ear.
for Everyoneby female- 55 yrs
HistoricPosted Oct 6, 2013
Nice, but lacks essentials that are included in other hotels such as coffee pot and TV. If elderly, need to know that you have to step up to get into the bathroom. Would rather stay somewhere else for the price I had to pay. Close to the plaza.
Jan 11, 2013 by Alder
Hello and thank you for your review. We're glad to hear you liked our convenient location near the plaza. We do in fact have amenities such as coffee pots and ice buckets upon request, and there is a flat screen television in every one of our guest rooms. Our hotel is on the Historic Register and this created unique configurations in some of our guest rooms during the remodel, since we cannot knock down walls. Thank you for taking time to post a review and we hope to see you next time you are in the "City Different". Alder Seaman, Front Office Manager
for Everyoneby KB from Texas
100 years ago, this hotel would have pleased..butPosted Oct 2, 2013
Pros: The staff is very good! Also, the location was excellent....very close to central old Santa Fe.
Cons: Upgrade the beds to ones that don't creak loudly when you get in and out...or move around. Invest in thermostats that keep temps + or- 2degrees.
Location: His hotel is close to the rich history of Santa Fe, art galleries, shops, Indian jewelry vendors, and Starbucks. The location is excellent.
First, the staff were excellent. They were the highlight of the hotel. The location relative to central Santa Fe is hard to beat. Beyond those two high points, the hotel was a huge disappointment. The worst thing was the room temperature which was controlled by a thermostat maybe from the 1960's ??? No matter where we set it, the room temp varied within a range of 20+ degrees. There were no temps indicated on the thermostat itself....which would not have mattered since the swing, all day and night was so extreme....from 80 back down to 60...up and down about every 45 minutes all day and night. When trying to sleep, we were either too hot or too cold and the vent blew directly onto the bed. The bed itself creaked every time time one of us moved. The wood floors transmitted every step from guests walking in the room above us. As you might expect of an old hotel, the rooms were tiny....crowded for two people. The bathroom door creaked enough that closing it would wake up the one of us trying to sleep. There was no soap dish by the sink so we stored the used bar of soap on top of the wrapper that is came in. There was only one small mirror...the one over the sink...so we were always crowding each other in one corner of the small room in the AM. No art on the walls...much like a monistary. Furniture would have been perfect for a monistary. We were very happy to leave this hotel for a nice condo in Sedona. I still can't believe our St Francis experience!!!