All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 527 out of 999 reviews" "
10 - Excellent
527
Rating 8 - Good. 273 out of 999 reviews" "
8 - Good
273
Rating 6 - Okay. 107 out of 999 reviews" "
6 - Okay
107
Rating 4 - Poor. 57 out of 999 reviews" "
4 - Poor
57
Rating 2 - Terrible. 35 out of 999 reviews" "
2 - Terrible
35
9.2/10
Cleanliness
9.0/10
Staff & service
7.8/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
Fernando
Traveled with family and small children, Traveled with family
Clean, easy access to shops, walking distance to a lot. Room was not super pretty for the price.
Fernando
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 21, 2024
Thank you for taking the time to leave us this review. We are glad that you enjoyed our location and cleanliness and we value your honest feedback. We would love another chance to care for you again in the future.
6/10 Okay
Darla
Apr 20, 2024
Liked: Cleanliness, staff & service
Darla
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 22, 2024
We appreciate your rating, Darla. We hope you will visit us again and give us another chance to earn those last two stars from you.
10/10 Excellent
Marlys
Apr 17, 2024
Love the location and front porch.
Marlys
Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 19, 2024
We appreciate your kind review and support! We would love to care for you again.
Because the hotel is the oldest in SANTA FE, the room was very small & crowded. only 1 wooden chair to sit on and no desk. The sink was in the room on a small vanity, again no where to put toiletries. The water in the shower took almost 1/2 hr. to get warm. We booked this hotel because it had a restaurant, but discovered it was closed 2 weeks prior. Not a good experience at those prices!!
Arthur
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 15, 2024
Thank you for taking the time to leave us a review, Arthur. Although we strive to provide our guests with a five star experience, we understand we will always have room to grow and areas to improve upon and we appreciate your honesty. This feedback will be very helpful in our growth and becoming our very best! We will work with our team to improve and we hope you will give us another shot to impress you in the future!
The valet never came. I just parked myself on street. I hope car is safe in morning. No dining options. No ambiance. Staff looks tired and over it. Not a good vibe. Rooms are small. No place to put luggage. Just uncomfortable and small.
Nancy
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 15, 2024
We are sorry to hear that your experience with us was not positive, Nancy. We apologize that we missed the mark in many areas of your stay. We appreciate you bringing these concerns to our attention and we will work with our team to improve.
10/10 Excellent
Laura
Apr 12, 2024
Love the staff
Laura
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 12, 2024
We appreciate your positive review, Laura! We are so happy that you enjoyed our staff during your visit with us. We hope to see you again soon!
2/10 Terrible
Stephen
Apr 5, 2024
Disliked: Staff & service
Stephen
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 7, 2024
We are sad to hear that your experience with us was not the best. We value your honesty and we hope you will give us another shot to impress you in the future.
10/10 Excellent
Patricia
Apr 1, 2024
Patricia
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 21, 2024
We are ecstatic that you enjoyed your visit with us, Patricia! Thank you for your kind review and support.
6/10 Okay
Tamir
Mar 29, 2024
Tamir
Stayed 5 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 30, 2024
Thank you for your rating. We would love another chance to care for you again.
Response from Kelsey H- Social Media Coordinator on Mar 29, 2024
We are thrilled that you enjoyed your stay! Thank you for your support.
8/10 Good
Sharisse
Mar 26, 2024
Liked: Cleanliness, staff & service
It was a great location and the furnishings were quaint but the property is definitely dated. Carpet, bathroom tile in the room definitely in need of repair.
Sharisse
Stayed 4 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 27, 2024
Thank you so much for your review and feedback about your stay. We will share your concerns with our team and we hope you will return soon.
6/10 Okay
L. Blaine
Mar 24, 2024
L. Blaine
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 27, 2024
We appreciate your honest rating. We hope you will stay with us again and give us another chance to earn those last two stars from you.
I had a hard time sleeping because of all of the noise outside…. Trucks, cars, garbage trucks… so noisy!
Lois
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 27, 2024
We are very sorry to hear about the noise disturbance you experienced with us. We apologize for the inconvenience this caused and we wish you had a more restful night with us. We value your honest feedback and we would love another chance to care for you again in the future.
Beautiful, clean and aesthetically pleasing. Staff was courteous. Downside was the slamming of doors early hours of the morning from housekeeping while they were cleaning other rooms and the blowing of leaves this made it difficult to sleep or for a quiet escape. Queen size beds for traveling families would be a nice addition to the spacious double room. Overall good experience.
Abel
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 12, 2024
Thank you for taking the time to share about your experience with us, Abel. We are delighted to hear that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.
It was valet parking only and it was convenient for the downtown parking situation
Ariacna
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 27, 2024
Thank you for your positive review! We value your support.
10/10 Excellent
Jill, Columbus
Traveled with family
Feb 26, 2024
The Hotel St Francis is located in the heart of Santa Fe. It’s an easy walk to galleries, restaurants and shops. The staff are all friendly and helpful. I highly recommend this hotel.
Jill
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 27, 2024
Thank you for your kind words about our hotel and staff, Jill! We cherish your support and high recommendation.
Always a good stay at St. Francis! Older property, but always clean and always doing improvements. Love having Secreto and Gruet conveniently located.
Carolyn
Stayed 3 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 27, 2024
We are elated to hear that you always enjoy your stays with us, Carolyn! We appreciate your support and understanding and we would love to care for you again soon.
10/10 Excellent
Raymond, Littleton
Feb 14, 2024
Raymond
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 20, 2024
We are elated that your experience was five-star! We value your support and we would love to care for you again.
The St. Francis Hotel has a distinctive simplicity and charm linked to its past as a monastery. Its location is quiet but an easy walk to restaurants, shops, an excellent independent bookstore, art galleries, historic sites, and government buildings. It houses a very good restaurant and bar. The St. Francis staff are unfailingly helpful, patient and well trained.
Kaye
Stayed 5 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 7, 2024
Your glowing review has made our day, Kaye! Thank you so much for your kind words about our hotel and staff. We cherish your support and we hope to care for you again soon.
Response from Kelsey H- Social Media Coordinator on Jan 27, 2024
Thank you so much for your kind words! Your support is greatly appreciated.
8/10 Good
Randy, Monclair
Traveled with partner
Jan 26, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The bedroom and bathroom were very small, the lighting in the bathroom was very dim and especially for administering makeup.There was no breakfast offered for the price and it required a trip off the property to get breakfast. Our wine tasting, adjacent to the lobby, at the Gruet Winery was exceptional. Overall the hotel possessed a lot of charm.
Randy
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 27, 2024
We appreciate you taking the time to share about your experience with us, Randy! We value your kindness and honest feedback and we hope to care for you again in the future.
The front desk staff and valet for parking were friendly and helpful.
Marie
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 22, 2024
Thank you for your kind words about our staff, Marie! We truly appreciate your support and we would love to care for you again.
6/10 Okay
Barbara
Jan 19, 2024
Barbara
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 21, 2024
Thank you for taking the time to leave us this honest rating, Barbara. We would love another shot to impress you in the future.
10/10 Excellent
Chris
Jan 18, 2024
Bedrooms temp too warm
Loved the hotel
The room’s temperature was very uncomfortable and hot. Even as we tried to turn heater off.
Hope they can figure this out
Thank you
Chris
Stayed 2 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 18, 2024
We are happy to hear that you loved Hotel St. Francis, but we sincerely apologize for the issue with the temperature. We appreciate you bringing this to our attention and we will work with our maintenance team to improve. We would love another chance to care for you again in the future.
Beautiful place. Clean room. Very accommodating. Central location, walking distance to lots of places to eat, listen to live music and lots of history to experience.
Andy
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 15, 2024
We are thrilled to hear that you enjoyed many aspects of your stay with us, Andy! Thank you so much for your kind words and support. We would love to care for you again!
4/10 Poor
James
Jan 13, 2024
James
Stayed 4 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on Feb 3, 2024
We are sad to hear that your experience with us was not the best, James. We hope you will give us another chance to care for you again as we would love to impress you with our care and accommodations that we are known and loved for.
Great location, walking distance to everything. Beautiful hotel but rooms could use a little, not much updating.
Staff was very friendly
Belinda
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on Dec 26, 2023
Thank you so much for your kind words about our hotel and staff! We appreciate your support and feedback and we would love to care for you again in the future.
10/10 Excellent
David
Dec 25, 2023
David
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 26, 2023
We are ecstatic that your experience with us was five-star, David! We appreciate your support and we would love to care for you again.
4/10 Poor
RORY
Dec 24, 2023
Disliked: Cleanliness, room comfort
Too warm and noisy to sleep
Nice entry and shared spaces but tiny little rooms. The bed is comfortable and the linens were nice. The bathrooms were tiny and out dated. We were unable to adjust the heat in the room and it was way too warm to sleep so we had to open the windows to cool off but the road noise from the road kept us up until 3am.
RORY
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 26, 2023
Thank you for taking the time to share about your experience with us, Rory. We are glad to hear that you enjoyed our comfortable beds and shared spaces, but we apologize that we missed the mark in other areas of your stay. We truly appreciate your honest feedback and we will share your concerns with our team as we are always working to improve.
8/10 Good
rolando
Dec 23, 2023
rolando
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 26, 2023
We appreciate your kind rating, Rolando! Thank you for your support.
While the hotel is charming, our room had low weak lighting in the bedroom, very hard for my wife to put on makeup by the bathroom sink. Also, the tv in the cabinet made it nearly impossible to watch the full screen from the bed.
Richard
Stayed 5 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 16, 2023
Thank you for taking the time to share about your experience with us, Richard. We apologize that we missed the mark in some areas of your stay, but we value your honest feedback and we would love to care for you again in the future.
This isa a great hotel to stay at in Santa Fe. Near the plaza. Guest services is excellent.
Stephanie
Stayed 2 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 12, 2023
We are so glad that you enjoyed your experience with us, Stephanie! We appreciate your support and we hope to see you again soon.
10/10 Excellent
Thejaswi
Dec 5, 2023
Liked: Cleanliness, staff & service
I might stay there again, so convenient for everything around
Thejaswi
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on Dec 12, 2023
Thank you so much for your kind review! We would love to care for you again in the future.
4/10 Poor
Deborah
Traveled with family
Dec 3, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms are very small. No opportunity for breakfast at the hotel, and no workout room. No coffee maker in the room.
Deborah
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 12, 2023
We are sorry to hear that your experience with us was not what you had hoped for, Deborah. We value your honest feedback and we will share your concerns with our team as we are always looking to improve.