Interior

Reviews of Hotel St Francis

4 out of 5
Hotel St Francis
210 Don Gaspar Ave, Santa Fe, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1011 reviews" "
Rating 8 - Good. 281 out of 1011 reviews" "
Rating 6 - Okay. 101 out of 1011 reviews" "
Rating 4 - Poor. 58 out of 1011 reviews" "
Rating 2 - Terrible. 36 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place be to stay
Stayed 1 night in Mar 2024

8/10 Good

Sharisse

Liked: Cleanliness, staff & service
It was a great location and the furnishings were quaint but the property is definitely dated. Carpet, bathroom tile in the room definitely in need of repair.
Stayed 4 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 27, 2024
Thank you so much for your review and feedback about your stay. We will share your concerns with our team and we hope you will return soon.

6/10 Okay

L. Blaine

Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 27, 2024
We appreciate your honest rating. We hope you will stay with us again and give us another chance to earn those last two stars from you.

8/10 Good

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a hard time sleeping because of all of the noise outside…. Trucks, cars, garbage trucks… so noisy!
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 27, 2024
We are very sorry to hear about the noise disturbance you experienced with us. We apologize for the inconvenience this caused and we wish you had a more restful night with us. We value your honest feedback and we would love another chance to care for you again in the future.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 24, 2024
Thank you for your kind words about our staff! We cherish your support.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby, bar, location
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 17, 2024
We appreciate your review and support, Paul! We hope you can return soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 12, 2024
We are thrilled to hear that everything was perfect during your stay with us! We cherish your support and we would love to care for you again.

8/10 Good

Abel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean and aesthetically pleasing. Staff was courteous. Downside was the slamming of doors early hours of the morning from housekeeping while they were cleaning other rooms and the blowing of leaves this made it difficult to sleep or for a quiet escape. Queen size beds for traveling families would be a nice addition to the spacious double room. Overall good experience.
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 12, 2024
Thank you for taking the time to share about your experience with us, Abel. We are delighted to hear that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was gorgeous
Stayed 3 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 8, 2024
We cherish your review and support, Susan! We hope to see you again soon.

8/10 Good

Erik, Centennial

Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 20, 2024
Thank you for your rating, Erik. We appreciate your support.

8/10 Good

Ariacna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was valet parking only and it was convenient for the downtown parking situation
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 27, 2024
Thank you for your positive review! We value your support.

10/10 Excellent

Jill, Columbus

Traveled with family
The Hotel St Francis is located in the heart of Santa Fe. It’s an easy walk to galleries, restaurants and shops. The staff are all friendly and helpful. I highly recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 27, 2024
Thank you for your kind words about our hotel and staff, Jill! We cherish your support and high recommendation.

10/10 Excellent

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay at St. Francis! Older property, but always clean and always doing improvements. Love having Secreto and Gruet conveniently located.
Stayed 3 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 27, 2024
We are elated to hear that you always enjoy your stays with us, Carolyn! We appreciate your support and understanding and we would love to care for you again soon.

10/10 Excellent

Raymond, Littleton

Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 20, 2024
We are elated that your experience was five-star! We value your support and we would love to care for you again.

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St. Francis Hotel has a distinctive simplicity and charm linked to its past as a monastery. Its location is quiet but an easy walk to restaurants, shops, an excellent independent bookstore, art galleries, historic sites, and government buildings. It houses a very good restaurant and bar. The St. Francis staff are unfailingly helpful, patient and well trained.
Stayed 5 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Feb 7, 2024
Your glowing review has made our day, Kaye! Thank you so much for your kind words about our hotel and staff. We cherish your support and we hope to care for you again soon.

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and peaceful!
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 27, 2024
Thank you so much for your kind words! Your support is greatly appreciated.

8/10 Good

Randy, Monclair

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The bedroom and bathroom were very small, the lighting in the bathroom was very dim and especially for administering makeup.There was no breakfast offered for the price and it required a trip off the property to get breakfast. Our wine tasting, adjacent to the lobby, at the Gruet Winery was exceptional. Overall the hotel possessed a lot of charm.
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 27, 2024
We appreciate you taking the time to share about your experience with us, Randy! We value your kindness and honest feedback and we hope to care for you again in the future.

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff and valet for parking were friendly and helpful.
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 22, 2024
Thank you for your kind words about our staff, Marie! We truly appreciate your support and we would love to care for you again.

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 18, 2024
We cherish your positive rating and support, Yolanda! We hope you can visit us again soon.

4/10 Poor

James

Stayed 4 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on Feb 3, 2024
We are sad to hear that your experience with us was not the best, James. We hope you will give us another chance to care for you again as we would love to impress you with our care and accommodations that we are known and loved for.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on Jan 4, 2024
We are thrilled that your experience was five-star, Dana! Thank you for your rating and support.

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Jan 22, 2024
We are so happy that you enjoyed your stay with us, Kathleen! We hope you can return soon.

10/10 Excellent

Samantha

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Jan 1, 2024
We appreciate your review, Samantha! Your support is greatly appreciated and we would love to care for you again.

8/10 Good

Samuel

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Jan 1, 2024
We are delighted that you enjoyed your stay with us, Samuel! Thank you so much for your kind rating and support.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely history to this hotel. And having the Gruet tasting room inside is a wonderful bonus!!
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 30, 2023
Thank you so much for this glowing review, Christine! Your support is greatly appreciated.

10/10 Excellent

Gesuina

Traveled with family
Stayed 3 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 30, 2023
We appreciate your kind review! We hope you can return for another enjoyable stay with us soon.

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 30, 2023
We are delighted that you enjoyed your visit with us, Jessica! Thank you for your rating and support.

8/10 Good

Shane

Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Jan 16, 2024
Thank you for your rating, Shane. We would love another chance to care for you again in the future.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Great location, walking distance to everything. Beautiful hotel but rooms could use a little, not much updating. Staff was very friendly
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on Dec 26, 2023
Thank you so much for your kind words about our hotel and staff! We appreciate your support and feedback and we would love to care for you again in the future.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 26, 2023
We are ecstatic that your experience with us was five-star, David! We appreciate your support and we would love to care for you again.

4/10 Poor

RORY

Disliked: Cleanliness, room comfort
Too warm and noisy to sleep
Nice entry and shared spaces but tiny little rooms. The bed is comfortable and the linens were nice. The bathrooms were tiny and out dated. We were unable to adjust the heat in the room and it was way too warm to sleep so we had to open the windows to cool off but the road noise from the road kept us up until 3am.
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 26, 2023
Thank you for taking the time to share about your experience with us, Rory. We are glad to hear that you enjoyed our comfortable beds and shared spaces, but we apologize that we missed the mark in other areas of your stay. We truly appreciate your honest feedback and we will share your concerns with our team as we are always working to improve.

8/10 Good

rolando

Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 26, 2023
We appreciate your kind rating, Rolando! Thank you for your support.

10/10 Excellent

Enrico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the center of town
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 18, 2023
We are delighted that you enjoyed your stay with us! We hope you can return soon!

6/10 Okay

Krystina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kelsey H- Social Media Coordinator on Dec 16, 2023
Thank you for taking the time to leave us this review, Krystina. We would love another opportunity to impress you in the future.

8/10 Good

Richard, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is charming, our room had low weak lighting in the bedroom, very hard for my wife to put on makeup by the bathroom sink. Also, the tv in the cabinet made it nearly impossible to watch the full screen from the bed.
Stayed 5 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 16, 2023
Thank you for taking the time to share about your experience with us, Richard. We apologize that we missed the mark in some areas of your stay, but we value your honest feedback and we would love to care for you again in the future.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isa a great hotel to stay at in Santa Fe. Near the plaza. Guest services is excellent.
Stayed 2 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 12, 2023
We are so glad that you enjoyed your experience with us, Stephanie! We appreciate your support and we hope to see you again soon.

10/10 Excellent

Thejaswi

Liked: Cleanliness, staff & service
I might stay there again, so convenient for everything around
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on Dec 12, 2023
Thank you so much for your kind review! We would love to care for you again in the future.

4/10 Poor

Deborah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms are very small. No opportunity for breakfast at the hotel, and no workout room. No coffee maker in the room.
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on Dec 12, 2023
We are sorry to hear that your experience with us was not what you had hoped for, Deborah. We value your honest feedback and we will share your concerns with our team as we are always looking to improve.

8/10 Good

Patricia

Traveled with partner
Charming and well located but dated without modern amenities most travelers want. Very historic and well located.
Stayed 5 nights in Nov 2023

6/10 Okay

Judith

Traveled with partner
Liked: Staff & service
The bathroom in the room needed to be upgraded. The sink was not in the bathroom, but in the sleeping area. The faucet for the sink had very little water pressure and wobbled when used.
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on Nov 29, 2023
Thank you for sharing about your experience with us, Judith. We are sorry to hear that the bathroom was not what you had hoped for, but we value your honesty and we will share your concerns with our staff.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lost my key after I valeted and had to argue with the front desk to look harder for the key. They found it upon my insistence but were about to have the car towed. Horrible service and dirty old rooms.
Stayed 2 nights in Nov 2023
Response from Kelsey H- Social Media Coordinator on Nov 29, 2023
We sincerely apologize for the issue you experienced with us, David. We are very sorry for the delay in finding your key and the inconvenience this caused. We will work with our team to improve and we would love another shot to impress you in the future.

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice historic hotel however very small rooms, coffee only for a short while in the lobby in the morning and nothing else. No coffees, teas, microwave or frig in the room. Booked on expedia but there were extra charges from the hotel at $30.00 per day that I was not made aware of until check out. The experience in a historic hotel was nice, but probably would not stay there again,not because of the hotel, but what you get for the amount you pay.
Stayed 3 nights in Nov 2023
Response from Kelsey H- Social Media Coordinator on Nov 27, 2023
We appreciate you taking the time to share about your experience with us, Bill. We are sorry to hear that there were some aspects of your stay that negatively impacted your visit with us. We also apologize for any confusion and surprises with our fees. While we have all rates, taxes, and fees disclosed to this third party, they are responsible for conveying such in a clear and non-deceptive manner to our guests. We are very sorry for the confusion and in the future, we would recommend booking directly through our property or any other properties as this will allow for more direct information regarding your reservation and fees. We again are very sorry that your experience was not a positive one, but we hope that our advice will help you to avoid similar situations in the future.

6/10 Okay

Valerian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely, historic hotel in great location with a good restaurant. I did not like the fact that they charge you for valet service whether you use it or not. I prefer to park my own car.
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on Nov 23, 2023
We are glad to hear that you enjoyed our hotel, restaurant, and location during your stay with us. We appreciate your review and feedback and we hope to see you again soon.

8/10 Good

Tracy

Traveled with partner
I wish there was more space to sit things around for toiletries, etc. I would have appreciated a coffee pot in my room. I have decided from now on, I need a comfortable sitting chair in my room so I can relax without laying in bed. It would be great if the hotel bar was open even when restaurant is closed. The hotel is beautiful, well kept, well located and walkable. Free bottled water and morning coffee. Room temperature perfect. I would stay here again.
Stayed 3 nights in Nov 2023
Response from Kelsey H- Social Media Coordinator on Nov 23, 2023
Thank you for taking the time to share about your experience with us, Tracy. We value your honest feedback and support. We look forward to caring for you again in the future.

10/10 Excellent

Tamara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fireplace in the lobby and seating area. The room was comfortable and the hotel beautiful. In warmer weather the outside seating area would be delightful.
Stayed 4 nights in Nov 2023
Response from Kelsey H- Social Media Coordinator on Nov 15, 2023
We are thrilled to hear that you enjoyed your stay with us, Tamara! Thank you so much for your kind words and support.

10/10 Excellent

Jackie

Stayed 2 nights in Nov 2023
Response from Kelsey H- Social Media Coordinator on Dec 12, 2023
We are thrilled that your experience with us was five-star, Jackie! Thank you for your rating and support.

10/10 Excellent

Jackie

Traveled with family
Liked: Amenities
Calm, clean, convenient location with a lovely accommodating staff. Beautiful Sante Fe aesthetic. Nice to have windows that open, charming with comfortable beds & bedding. Access to facilities at sister property were also nice. Tasty coffee in lobby each morning! Will return.
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on Nov 9, 2023
Thank you so much for your kind words about our hotel and staff! We truly value your support and we look forward to caring for you again.

10/10 Excellent

William

Stayed 2 nights in Oct 2023
Response from Kelsey H- Social Media Coordinator on Nov 8, 2023
We appreciate your kind rating, William! Your support is greatly appreciated.

2/10 Terrible

suresh

Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on Nov 8, 2023
Thank you for your honest rating. We are sorry to hear that your stay was not the best, but we would love another chance to impress you in the future.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kelsey H- Social Media Coordinator on Nov 2, 2023
We are elated that you enjoyed your visit with us, John! Thank you so much for your kind rating and support.