Desk, blackout drapes, free WiFi, bed sheets

Reviews of Hotel Inn Santa Fe

3.5 out of 5
Hotel Inn Santa Fe
3011 Cerrillos Rd, Santa Fe, NM

Reviews

7.6

Good

Rating 10 - Excellent. 178 out of 471 reviews" "
Rating 8 - Good. 143 out of 471 reviews" "
Rating 6 - Okay. 70 out of 471 reviews" "
Rating 4 - Poor. 37 out of 471 reviews" "
Rating 2 - Terrible. 43 out of 471 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and convenient
Stayed 3 nights in Apr 2024
Response from Hotel Inn SF on Apr 16, 2024
Hello Dennis, We are delighted that you had a pleasant experience at Hotel Inn Santa Fe and we hope to see you again soon!

10/10 Excellent

Maricris

Traveled with partner
Liked: Amenities
Very comfortable and clean.
Stayed 1 night in Apr 2024
Response from Hotel Inn SF on Apr 16, 2024
Hello Maricris, We are delighted that you had a pleasant experience at Hotel Inn Santa Fe and we hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Inn S F on Apr 16, 2024
Hi David, We are delighted that you had a pleasant experience at Hotel Inn Santa Fe and we hope to see you again soon!

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place - also comfortable. Staff was friendly, helpful. I stayed there for the very reasonable price and location, would stay there again.
Stayed 1 night in Apr 2024
Response from Hotel Inn SF on Apr 16, 2024
Thank you, Michelle, for your wonderful feedback, We are so glad you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Eugina

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay here. Desk agent was wonderful!
Stayed 1 night in Apr 2024
Response from Hotel Inn SF on Apr 16, 2024
Thank you, Eugina, for your wonderful feedback, We are so glad you enjoyed your stay with us and look forward to welcoming you back soon!

8/10 Good

irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Inn SF on Apr 14, 2024
Hello Irene, thank you for taking the time to rate about your stay with us at Hotel Inn Santa Fe! We hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable beds, relaxing stay and clean
Stayed 1 night in Apr 2024
Response from Hotel Inn SF on Apr 12, 2024
Hello, thank you for taking the time to share about your stay with us at Hotel Inn Santa Fe! We are so glad you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Johnny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accommodating :)
Stayed 1 night in Apr 2024
Response from Hotel Inn SF on Apr 13, 2024
Thank you, Johnny, for leaving your five-star rating of Hotel Inn Santa Fe. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Inn SF on Apr 13, 2024
Hello James, we are delighted that you had a pleasant experience at Hotel Inn Santa Fe and we hope to see you again soon!

4/10 Poor

Steven

Business traveler, Traveled with family
Disliked: Staff & service
Rudeness from front desk clerk. There’s no bell to ring. No sign saying, “I’ll be right back.” If there’s no one at the front desk, don’t call the number for the hotel. He’ll get mad at you. You’re supposed to just stand there for how ever long it takes for the clerk to get around to serving you.
Stayed 1 night in Apr 2024
Response from Hotel Inn SF on Apr 11, 2024
Hello Steven, thanks for your feedback. When you arrived there was a sign on the front desk that stated desk clerk would be back in 5 minutes and in fact, he was already returning from assisting another guest which was less time than stated. We do not have a bell to ring so in that aspect you are correct however our sign is always put in place if ever we need to leave to assist someone else. You were helped in a friendly manner even though you complained of "you people" taking too long to check you in which we did not complain to you about only assisted as fast as possible. We wish you safe travels sir.

6/10 Okay

Alessandra

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Apr 6, 2024
Thank you for taking the time to share your rating at Hotel Inn Santa Fe. We hope to see you again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Handy place to stop when only in town for a day.
Stayed 1 night in Apr 2024
Response from Hotel Inn SF on Apr 5, 2024
Thank you for your wonderful feedback, We are so glad you enjoyed your stay with us and look forward to welcoming you back soon!

6/10 Okay

Dionarda

Traveled with partner
Liked: Staff & service
Disliked: Amenities
What can say hotel was cheap for the night but the comforter did not look clean and shower towels were too small.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Apr 4, 2024
Thank you for reviewing our hotel, Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience.

2/10 Terrible

Ewa

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Apr 4, 2024
Thank you for taking the time to share your experience at Hotel Inn Santa Fe. Had you mentioned any issues while a guest here we would have taken measures to make your stay more comfortable.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 4 nights in Mar 2024
Response from Hotel Inn SF on Mar 31, 2024
Hello, Daniel! Our staff is pleased to hear you enjoyed their hospitality. Our team looks forward to having you back as our guest! Safe Travels Always.

8/10 Good

Anais

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little stay. You can tell this place had been here a minute, but the room was clean and fairly quiet for being right next the main stairs. Would stay here again.
Stayed 4 nights in Mar 2024
Response from Hotel Inn SF on Mar 30, 2024
Hello Anais, Thank you for taking the time to share your experience at Hotel Inn Santa Fe. Our staff is pleased to hear you enjoyed their hospitality. Our team looks forward to having you back as our guest! Safe Travels Always.

10/10 Excellent

Johnny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating, thank you.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 30, 2024
Greetings, Johnny! Our staff is pleased to hear you enjoyed their hospitality. Our team looks forward to having you back as our guest! Safe Travels Always.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The louge area is very nice and reception entry.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 29, 2024
Thank you, Frederick, for your wonderful feedback, We are so glad you enjoyed your stay with us and look forward to welcoming you back soon!

2/10 Terrible

Destiny

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we arrived at the hotel the staff was super friendly, after getting into our room I was quickly disappointed, the queen bed I booked was a double there was no furniture in the room besides a tv on top of a dresser and a bed. Room was huge and barren. The tv remote had no batteries. The pictures look nothing like what the actual rooms look like. Although meow wolf is a quick 5 minute walk.
Stayed 2 nights in Mar 2024
Response from Hotel Inn SF on Mar 29, 2024
Hello Destiny, your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us, please travel safely, and we hope you will return soon.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable hotel, clean, quiet, close to many good restaurants. highly recommend.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 24, 2024
Thank you, Devin, so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, HUGE! front desk attendant was very nice and helpful. Chinese food right next door is awesome
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 23, 2024
Greetings David! Thank you for the generous rating. We are happy to hear you enjoyed a good experience, and had all you needed for a comfortable and welcoming stay. You can be assured that we are continuously improving our property and services!

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Mar 2024
Response from Hotel Inn SF on Mar 22, 2024
Thank you so much, Crystal, for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

6/10 Okay

Hugo

Traveled with partner
Liked: Staff & service
It is a good place to stay, conveniently located just a 5 minute walk from meow wolf. There is a walmart within 2 to 3 minutes drive. Rooms are somewhat old, no smart tv nor automated ac. But well equipped with fridge and coffee maker. Very clean though
Stayed 2 nights in Mar 2024
Response from Hotel Inn SF on Mar 21, 2024
Hello Hugo, Thank you for the 3-star review. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 14, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

6/10 Okay

Samuel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I don’t think I would stay again as my first option. Staff was a bit naturally not welcoming. The bed I booked was a queen but got a double bed that seem like there was another double bed in the room but was taken out. No microwave or couch.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 13, 2024
Thank you for the 3-star review. We know that there are many choices out there, and we're glad you chose us, I’m sorry about the recent interaction you had with our team members and apologize that you were not treated with the care and respect that you deserve. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!

10/10 Excellent

Mohammad Hassan

Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Apr 4, 2024
Our staff is pleased to hear you enjoyed their hospitality. Our team looks forward to having you back as our guest! Safe Travels Always.

10/10 Excellent

Laurie

Clean room good location, reasonably priced.
Stayed 1 night in Mar 2024
Response from Hotel Inn SF on Mar 7, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Shelma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room, easy parking access and clean room. Couldn’t ask for anything better.
Response from Hotel Inn SF on Feb 23, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Jan 2024
Response from Hotel Inn SF on Feb 1, 2024
Hi Jennifer, thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and staff was exceptionally friendly
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Jan 30, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

2/10 Terrible

Cameron

Stayed 1 night in Jan 2024
Response from Hotel Inn SF on Jan 20, 2024
Thanks for your feedback, Cameron even though you did not actually stay at the hotel due to cancelling your room reservation. Safe travels.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager that evening was extremely friendly, courteous...new his job very well..Rooms were clean and very well kept
Stayed 1 night in Jan 2024
Response from Hotel Inn SF on Jan 19, 2024
Greetings! Thank you for the generous ratings. We are happy to hear you enjoyed a good experience, and had all you needed for a comfortable and welcoming stay. We hope to see you again soon.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An older property but very well maintained and managed. Good job!
Stayed 3 nights in Jan 2024
Response from Hotel Inn SF on Jan 16, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Peter

Liked: Amenities
I think this is the best deal I've ever gotten! Maybe it's the time of year? Mid January? But the quality of my stay was awesome! I'm fairly easy going. Look. You spend most of your hotel stay in bed sleeping. The ancillaries are important, and when they are a cut above, you notice. It's really funny how easy it is to start out with clean and tight and keep it that way. This place has it!!
Stayed 1 night in Jan 2024
Response from Hotel Inn SF on Jan 13, 2024
Hi Peter, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit.

10/10 Excellent

Nicolette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room👏
Stayed 1 night in Jan 2024
Response from Hotel Inn Santa Fe on Jan 13, 2024
Thank you, Nicolette, for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very big, lots of space. Check in was fast and very efficient, will stay again when needed. Good value
Stayed 2 nights in Jan 2024
Response from Hotel Inn SF on Jan 13, 2024
Good morning Robert, thank you, for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit.

10/10 Excellent

Ruth

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great front desk gal. Comfy bed and room plus pet friendly 👍
Stayed 1 night in Jan 2024
Response from Hotel Inn SF on Jan 12, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Bill

Stayed 3 nights in Dec 2023
Response from Hotel Inn SF on Jan 9, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

8/10 Good

Nick

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Inn SF on Jan 9, 2024
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

6/10 Okay

John

Traveled with family
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Hotel Inn SF on Jan 4, 2024
Thank you so much, John, for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

4/10 Poor

Anne

Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Jan 4, 2024
Thank you for taking time to share your rating with us. We do hope you will visit with us again soon.

2/10 Terrible

JUDY

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 31, 2023
Thanks for your rating. Had we known of any issues we would have done our best to accommodate you better however without knowing we cannot know where we went wrong therefore we cannot fix the issue. We wish you safe travels.

2/10 Terrible

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The bed was not comfortable and I didn’t have hot water in the morning to take a shower
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 30, 2023
Thank you for your recent stay and review. It is disappointing to learn that you we were unable to fulfill all your expectations. It is never our intention to disappoint our valued guests. I have noted your feedback for the perspective departments to review and make any needed corrections.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Informative efficient service! Dog friendly!!
Pet friendly!! So nice to let our dog off leash on an across country trip! The front desk worker was friendly, helpful, and efficient. We would choose to stay here again.
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 29, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again along with your fur baby. Have a wonderful day!

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Jan 18, 2024
Thank you, Karen, so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Jan 18, 2024
Hi Andrew, thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

4/10 Poor

Yesenia, Los Angeles

Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 29, 2023
Thanks for your rating

4/10 Poor

Dani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Inn SF on Dec 29, 2023
Thanks for your rating.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Inn SF on Dec 28, 2023
Thank you so much for taking time out of your day to rate your stay with us. We really appreciate it and hope you will come back and stay with us again. Have a wonderful day!

4/10 Poor

ARAVIND

Traveled with family
Liked: Cleanliness, staff & service
It’s a Motel but not Hotel
Room was clean. We booked two double beds and got two Full beds. Bathroom door does not lock. Totally we feel it’s a motel but not hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Inn SF on Dec 28, 2023
Thank you for your feedback, a room with two double beds is just that, a room with two full sized beds. We will definitely have our maintenance team look into the door lock as well and apologize for any inconvenience this may have caused. We do hope you give us another chance to provide you a 5-star experience in the future.