Reception

Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
604-B S. Riverside Dr., Espanola, NM

Reviews

6.2
Rating 10 - Excellent. 53 out of 349 reviews" "
Rating 8 - Good. 93 out of 349 reviews" "
Rating 6 - Okay. 82 out of 349 reviews" "
Rating 4 - Poor. 63 out of 349 reviews" "
Rating 2 - Terrible. 58 out of 349 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Disliked: Cleanliness, property conditions & facilities
the thinnest walls of a hotel I've ever stayed in, you could hear everything in the rooms next door, the hallways, the laundry room, the front door scraping open, everything. All night long. Do not recommend.
Stayed 2 nights in Feb 2024

10/10 Excellent

Chinhui

Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Arsenio

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

shannon

Business traveler
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
It was very dirty the rooms staff very rude
Stayed 1 night in Jan 2024

6/10 Okay

Issac

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Leigh

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Marina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 14, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Wow!
Upon walking in. The floors are very creaky and unstable, almost felt like I was walking on a very hallow floor. Very noisy and loud I could hear people walking up the stairs and all down the hallow hallway. Entering the room it’s very dark and I’m lit. Broken furniture, the dresser is broken, as well as the night stand and refrigerator. Panels on the ac/heater. The bed was a unken in and very uncomfortable felt as if the box spring of the bed was broken. Sink and bathroom looked very old and dingy. The bottles of shampoo looked as if they were reused. I can’t believe I was charged to stay in this room.
Stayed 1 night in Nov 2023

4/10 Poor

Sonia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Beds are horrible, mattresses need to be replaced. Trying to find a way to sleep comfortable and not been able to took sheets off to sleep in the floor and come to find out 1 of our mattress had a huge blood stain, it is the worst I have seen in a hotel. Smell inside the rooms as you arrive is not nice at all, hate to say this but will never stay there or recommend it to anybody.
Stayed 2 nights in Nov 2023

4/10 Poor

Robert

Traveled with partner
Room was in disrepair: Two broken lamps. Sockets were out with exposed elect. wire. (Could get shocked) Broken AC grate. Bathroom fan didn't work. Dirty: There was a used sanitary napkin next to the bed.
Stayed 4 nights in Oct 2023

8/10 Good

Paz Belén

Traveled with group
Liked: Staff & service
Unbeatable price, just to spend the night.
It is a very basic hotel, but for the price you can't ask for more. The hotel staff was very friendly and attentive. I recommend it if you are just passing through, just to spend the night.
Stayed 1 night in Oct 2023

2/10 Terrible

MICHAEL

Business traveler
Disliked: Cleanliness, staff & service, amenities
hard to find, rude staff, substandard breakfast, smelly, lack of hot water.
Stayed 1 night in Oct 2023

2/10 Terrible

Ari

Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 30, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Elke

Liked: Cleanliness, staff & service
I didn’t like that I had to carry my things upstairs
Stayed 1 night in Sep 2023

6/10 Okay

Robin

Business traveler
Disliked: Cleanliness, staff & service, amenities
I was kinda disappointed. The trash can had no bags. No coffee pot. One soap bar and only shampoo no conditioner. The employees were loud all night.
Stayed 1 night in Sep 2023

4/10 Poor

Pam

Stayed 2 nights in Sep 2023
Response from Customer Care Team on Oct 17, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Rosie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed with the location, breakfast offerings, no refrigerator in my room when my other relatives had one. The fire door was left propped open and actually didn't close properly. No elevator for access to upper level rooms, no ice bucket, had to make several trips to get cups of ice.
Stayed 3 nights in Sep 2023

6/10 Okay

Ishmael

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Care Team on Aug 29, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Larry

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Staff not good
Stayed 1 night in Aug 2023

4/10 Poor

Randall

Disliked: Amenities
Lame excuse of a breakfast. Poor state of repairs. Very old furnishings. No coffee in room. Just the lowest denominator of basics.
Stayed 3 nights in Aug 2023

10/10 Excellent

Lary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was clean, but is in dire need of refurbishment. Did not feel like the area was safe. They have to keep entry doors locked. Staff was friendly and helpful. Would not stay at a Rodeway Inn again. Need better signage. Bed Linens were mended.
Stayed 1 night in Aug 2023

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility appeared to have run in disrepair. No security at either the front or back doors. Transients walking through the facility and hanging around. Phone didn’t work and the cops were called out to the property. Overall the room was not clean, facility filthy, and unsafe. I checked out the next day out of a planned four nights.
Stayed 3 nights in Jul 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service
For the price...
For the price it is a good stopover or if on a budget it is centrally located to some great tourist sites in every direction.
Stayed 3 nights in Jul 2023

6/10 Okay

jose

Disliked: Property conditions & facilities
Not the best place
Stayed 2 nights in Jul 2023

10/10 Excellent

eduard

Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Customer Care Team on Jul 18, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

2/10 Terrible

Natalia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE!
This was not a good evesperience. The hotel is REALLY filthy... I did not want to stay in my room and decided to leave - they charged me full price for the entire stay
Stayed 1 night in Jul 2023

2/10 Terrible

Rebecca

Business traveler, Traveled with partner
There were only two towels in room for 2 people staying for 2 days no plastic in trash can no laundry bag air conditioner not working properly parking lot in front only for small cars torn carpet breakfast was a farce and on and on will not be staying there and not recommending it
Stayed 2 nights in Jul 2023

8/10 Good

Bo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 4, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Jeuly

Liked: Property conditions & facilities
Disliked: Staff & service
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Stayed 1 night in Jun 2023

2/10 Terrible

Luis

Stayed 1 night in Jun 2023
Response from Customer Care Team on Jul 20, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Quiet Very Affordable
Stayed 2 nights in Jun 2023

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The night person told me. The back door is hard to manage you have to pull on it to open. Next morning i pull on it to open. The day man yells at me says dont pull on that. You must go around. I told him not to yell at me, I was told. I dont care what you were told. Still yelling. Ruined my morning. Retraining may be in order.
Stayed 1 night in Jun 2023

2/10 Terrible

Lawrence

Stayed 3 nights in Jun 2023
Response from Customer Care Team on Jun 13, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Customer Care Team on Jun 13, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Anna

Traveled with family
Liked: Staff & service
This is a good budget friendly place. Our room was a smoking room, so the smell wasn’t great. It’s pretty dated and run down. In a pinch, it worked.
Stayed 1 night in Jun 2023

10/10 Excellent

maricela

Stayed 1 night in May 2023
Response from Customer Care Team on Jun 22, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Customer Care Team on Jun 1, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The window was broken do bugs could come in especially a draft. I had bath mats as my towels. And front desk was trying to come in my room while i was in there. No knock just putting key in. I saw her threw peep hole. Very uncomfortable and weird experience.
Stayed 3 nights in May 2023

4/10 Poor

Olivia

Disliked: Property conditions & facilities
Not worth the money
The room was in pretty bad condition. It took a long time to get hot water, the bathroom fan was broken, the dresser was broken. Our key card had to be reprogramed every time we used it. Everything was outdated. The “continental breakfast” was coffee, oatmeal packets, and stale muffins.
Stayed 2 nights in May 2023

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Customer Care Team on Jun 6, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

Adam

Traveled with family
Liked: Staff & service
I didn't like the refrigerator didn't work,the tv remote half ass worked you can't lay down n change channels I have severe arthritis n I had to get up every time to change channels the cord on the phone won't stay in the staff was nice but I won't come back!!!
Stayed 1 night in May 2023

10/10 Excellent

Rhiis

Liked: Cleanliness, property conditions & facilities, room comfort
A peaceful night in Espanola
Friendly receptionist, clean premises, comfortable room, working wifi, hot water, free breakfast, felt safe and comfortable. Thanks for a restful night!
Stayed 1 night in May 2023

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was attentive and helpful. The breakfast was oatmeal and coffee. Everything was clean but obviously old and worn out. The ground floor window did not close or lock. Ok for a sleep and go, but not extended stay.
Stayed 1 night in Apr 2023

8/10 Good

Peter

Business traveler
Liked: Staff & service, room comfort
Average hotel but comfortable
Older hotel. Needs some reconditioning but comfortable enough. Front desk lady was great
Stayed 1 night in Apr 2023

2/10 Terrible

Roxanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 25, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 23, 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 20, 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

2/10 Terrible

Kathleen

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2023