Ratings based on 805 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Longmont, C)

Great Location

Posted Jul 21, 2014
Pros: Free parking and location. Restaurant/lounge was great.
Cons: Parking for guests when a function was being held at hotel. Should have an area for hotel guests.
Location: Easy access to Santa Fe. Only 6 miles from Santa Fe Opera.
Check in was very effective. Location is great for Santa Fe and Santa Fe Opera. The staff was great. Had a problem with our bathroom and they responded and repair it on a timely basis.
2 out of 5
by A verified traveler from Oklahoma City, OK

Pretty at the expense of comfort

Posted Jul 21, 2014
Computer was rebooting when I arrived, so had to wait to check in. It happens, so I dosmissed it. Only one person at checkin working the desk. Phone ringing, other guests asking about shuttle service, other checkins were all distracting this poor girl. She answered the phone in the middle of explaining my room location. I just took the paper and just smiled as I walked away. Checkout desk clerk took my key....period. He did not offer a receipt, thank me for my stay, ask if everythin was OK. Our primary reason for staying at a hotel is to sleep. The room was nice and decorated in a tasteful Southwest theme. When we laid down, it was obvious that the hotel focuses on pretty and not comfort. The matress was aweful. It was so old that the fabric was worn at the corner and it was discolored. We tossed and turned all night.
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Posted Jul 20, 2014
Cons: Fix the lock on the windows.
We had a room on the 1st floor and we could not lock the window at night.
3 out of 5
by A verified traveler

Posted Jul 16, 2014
Uncomfortable room chair. Terrible tv. Small. Lousy reception. Lighting not good. Hard to read by.
2 out of 5
by A verified traveler from Colorado

Posted Jul 15, 2014
Location: Santa Fe is beautiful city
At first we received room busy with somebody's luggage. In the morning in restaurant we were asked to wait 15 minutes, then one more time another 15 minutes, so we go to look for another place for breakfast.
3 out of 5
by A verified traveler

Visit the Opera

Posted Jul 14, 2014
Pros: Easy access to opera.
Cons: Restaurant, condition of public areas.
The hotel room/stay was okay. But...don't eat in the restaurant! Poorly prepared and portion size much too large.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2014
This hotel is Pleasant, clean, and has a nice atmosphere. The restaurant food I very good.
1 out of 5
by A verified traveler from Los Angeles

No Adult Supervision

Posted Jul 10, 2014
Cons: Staffing. Adult supervision is needed.
We stayed in room 334 on the third (top) floor on Friday and Saturday, July 4 and 5. On Saturday night, the hotel hosted a wedding reception on the third floor banquet room right by the elevator. The party had all three double doors open all evening and played loud music all evening. At no time did I see any hotel staff supervising the party. Indeed, at no time on Saturday evening did I see any hotel staff. Our room was down another wing and was quite some distance from the wedding party's banquet room. Nevertheless, we heard the wedding party's music until after midnight, and loud groups of unsupervised children ran up and down our hallway until 1:00 a.m. We were unable to go to sleep until after 1:00 a.m. (This was a big problem because we got up at 5:30 a.m. Sunday morning and drove 800 miles to Los Angeles.) On checkout, we complained to the front desk clerk and asked for compensation. The clerk assured us that Front Office Manager Tom Austin would call us on Monday. He never called. We received no compensation. The uncontrolled wedding party appeared to be only one consequence of under-staffing. In general, the hotel did not appear to be adequately staffed. The telephone at the front desk rang off the hook as the sole front-desk clerk performed multiple tasks including assisting guests to their vehicles with luggage. Expedia should not include this hotel on its web site.
1 out of 5
by A verified traveler from denver co

Very disappointing vacation

Posted Jul 5, 2014
Hotel was run down, unkept, out side as well as room conditions. 3 night stays room did not get clean, air condition was so old can not set it for the right temp, Restaurant at the hotel was dirty, dusty, service was slow and so on... I will never stay again st this hotel. Disappointed to pay over $135 for a night for the three nights If I did not pay up front through your site, I would not stay for a night.
3 out of 5
by A verified traveler from Texas

The Lodge at Santa Fe

Posted Jul 1, 2014
Pros: Its proximity to the Santa Fe National Cemetery.
Cons: Almost everything.
Location: If you want to visit a grave at the Santa Fe National Cemetery, you MIGHT consider staying at the Lodge at Santa Fe.
The hotel was chosen because of its proximity to the Santa Fe National Cemetery, where friends and relatives are buried. When we got to the Lodge at Santa Fe, initially we were told there was NO record of any reservation for us. When we went to our car and got our iPad with a confirmation message from Expedia, "suddenly" our reservation was found. When we got to our assigned room, it was still "a work in progress." Thankfully one of the housekeepers took it upon himself to go up to the front desk to change us to another room. Unfortunately we didn't get the gentleman's name. We were pretty tired after driving over 550 miles that day. The new room was fortunately on the same floor as the first one was. Hauling luggage up and down stairs is a distinct hazard in this hotel. There are virtually no elevators. There were only TWO ice machines in the hotel complex, both in other buildings and on different levels. For rooms without mini-refrigerators, this was a problem. Would we stay there again? No way.