Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom Silver City, NM


Posted Sep 14, 2014
Pros: The staff is pleasant, and the lodge is conveniently located. We had a patio that we enjoyed using. The kitchen is well stocked with dishes, etc.
Cons: Can't think of a thing.
Location: It's in a quiet neighborhood. We walked everywhere .... To the plaza, restaurants and shopping.
When we walked into our condo, my husband and I both were delighted! It's spacious, nicely decorated and inviting.
1 out of 5
by A verified travelerfrom Los Angeles

Gladness turned to Disappointment

Posted Sep 6, 2014
Pros: This first room was great--comfortable, clean and we enjoyed staying there.
Cons: People in the front desk we very robotic and disengaged. The manager with a huge smile told us he could not give us the 3rd day, eventually we did.
Location: Centrally located, to all the places we needed to go. Plenty of things and resturants
Santa Fe for 4 days--We obtained our reservation, through Expedia. Excellent accommodations for 125 on that first day. We loved it so much we decided to stay for the whole 4 days. Went to front desk, we were informed they could do nothing, very robot and disengaged. We wanted to keep our same room, so we decided to go through the hotel proprietors, and receive better service--we did not. The girl we engaged to do our bidding got everything wrong. First, I gave great reviews about our room and asked for stay in the same room for the next 3 days--she informed us we could not, they did have rooms, buy they would be smaller and more money. We agreed and she gave me confirmation for 1 more day--I informed her we wanted 3 more days not 1, so back she went and came back with 3 more days. We go to the robots in the front desk and give them the confirmation number and she told us we were set up for 2 more days. I informed her it was for 3 more days and she said no, this is for only 2 more days. I informed the girl doing the reservation had made a mistake and she informed me, it did not matter anyway, since we could not get a 3 day anyway, since they were out of space for the 3rd day--to finish we did get the 3rd day, after calling back and telling them our story. So we were in 3 different suites and paid more than the original room we loved so much and had a horrible time for about 2 hours just getting the rooms. Total frustration.
4 out of 5
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2014 on Hotels.com
5 out of 5
by Kathyfrom Nashville, TN

Great place to stay

Posted Sep 1, 2014 on Hotels.com
We were really impressed with the hotel for the price. It was in a very convenient spot, a few blocks to the Plaza and within walking distance of alot of restaurants and shops. The pool and hot tub were great, our suite was big and very clean. Would definitely recommend it!!
5 out of 5
for Families
by Bambifrom San Antonio

close to downtown & plaza

Posted Aug 18, 2014 on Hotels.com
over all, very clean and comfortable…convenient location, staff courteous and helpful, will definitely stay again.
5 out of 5
by njfrom oakland ca

lovely room

Posted Aug 16, 2014 on Hotels.com
we'll be back when we have more time to enjoy it.
4 out of 5
for Business Travelers
by Ktfrom utah

Great rooms for the price

Posted Aug 12, 2014 on Hotels.com
The rooms were very clean and the beds were amazing! Close to everything downtown. Would definantly stay there again.
5 out of 5
by Davidfrom Waxahachie, Texas

Great place to relax and enjoy Santa Fe

Posted Aug 9, 2014 on Hotels.com
Very nice place. Big rooms, convenient to Plaza area. Will be back next time in Santa Fe!
5 out of 5
by Scott

This traveler left a rating score only Posted Aug 5, 2014 on Hotels.com
5 out of 5
for Families
by RLGfrom Dana Point

Good choice for seeing downtown Santa Fe

Posted Jul 26, 2014 on Hotels.com
We chose this hotel because it was reasonably priced and close enough to walk to downtown Santa Fe. It was very clean and nice, with a full kitchen. The staff was courteous and helpful. We would definitely stay here again.