Ratings based on 746 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Denver
Wish we'd stayed a week!Posted Jul 15, 2014
We didn't know our room was a small apt with kitchenette and living/dining area. It was large enough to have stayed a week without getting "sick" of each other. Santa Fe offers many things to do so a longer stay would have been nice. Front desk staff(Colin and Ricardo) we're friendly and offered great suggestions for restaurants. The downside? We were above our price point at $160 per night and were tipped over by the added "resort fee" of $11.00 plus at check in. Upside? An easy 8 minute walk to the Plaza.
by A verified traveler from San Mateo
Sorry just OKPosted Jul 14, 2014
Cons: Needs to be updated. Needs more staff.
Location: Almost close enough to the Plaza, pretty easy walk.
Felt like the hotel was under staffed. The personnel were fine. We were stranded when we called for their shuttle that had dropped us off to pick us up. They said that they weren't running the shuttle mid day because the shuttle personal were busy performing other tasks. The map that they handed out said that the shuttle ran all day, but when we returned we did see a note on the front desk showing restricted hours. Sorry, they shouldn't passes out the maps out with misinformation. Also on another night I had to wait letting the phone ring for over 5 minutes (seriously) before anyone picked up the call, when I was calling again for the shuttle.
by A verified traveler from Southern state
Close to the Plaza.......Posted Jul 6, 2014
Pros: The location and lobby was nice.........
Cons: Let people know what exactly they are getting for the money and reservation. (The nice view was of cars parked a little above ground level.)
Location: Santa Fe is beautiful....lots to see and do......
Not at all what we expected and thought we booked; we had called to ask for a certain type room and were told it was not available due to this being a timeshare and owners have priority. Receptionists were helpful and tried but didn't have the authority to change the room.
Comment from Hotel Management
Jul 16, 2014 by Diamond, Hotel Management
Thank you for taking the time to share your feedback with us. We are pleased that you found our team helpful and our location and lobby to be noteworthy, yet we regret not fully being able to meet your expectations. While the resorts positioning may prevent us from being able to offer views to every guest of the resort we are happy to take into consideration any special unit requests when notified ahead of time. Please know that whenever possible our management and front desk team members will do everything within their power to assign your guestroom according to your request but, that we cannot guarantee these requests will be fulfilled at check in due to the occupancy rates of deeded owners owning certain unit types. We hope this has not marred your stay and you will consider us for your future bookings. Your business with us is sincerely appreciated and we wish you the best on all your future travels.
for Couplesby A verified traveler from Winnipeg, MB, Canada
Slice of HeavenPosted Jul 4, 2014
Pros: The location. the cleanliness, the modern appliances, the stocked kitchen, the staff, the T.V's, and of course the shuttle service.
Location: It's close to shopping and grocery stores. Its close to good restaurants.
Our first stop was the Loretto chapel. I read so much about this place and it was a dream come true to visit this place and eat at this location. We loved the weather and the view. We were impressed by the friendliness and laidback feeling of Santa Fe. We loved all the shops and fine art displays and sculptures.. We plan to visit again, but not to fly . We will drive down on our next visit and stay at the same location.
Comment from Hotel Management
Jul 6, 2014 by Diamond, Hotel Management
Thank you for sharing feedback on your stay. We are glad to hear you were able to experience the wonderful attractions nearby the resort. It is a great getaway location for guests looking to explore the nature and the region's history. The accommodations are fully equipped, giving our rooms a home away from home feel. Thank you again and we look forward to your return!
for Everyoneby A verified traveler
Comfy in Santa FePosted Jul 3, 2014
Pros: Pool, 2 Jacuzzis, shuttle service, friendly staff, very nice room.
Cons: Garden near pool area was poorly tended. More flowers and/or gardens around the property.
Location: Good location but just far enough from the plaza that we always took the shuttle. Plaza has it all...shopping, dining, museums, churches, music.
Clean, quiet, comfortable, affordable. Outstanding service, prompt and friendly. Would stay here again in a heartbeat.
for Everyoneby A verified traveler from Satnta Fe, NM
A very nice place to stay in Santa fe.Posted Jul 3, 2014
Pros: Read above
Cons: The carpet may need to be upgraded or replaced. Nicer entry ways to buildings.
Very quiet,safe, close to the Plaza and can walk places easily. Nice rooms with plenty of space. Would sty again.
for Everyoneby A verified traveler from Tulare CA
Awesome place to stayPosted Jul 1, 2014
Location: Walking distance to the plaza.
First time visiting this place but we plan on staying here again on our next trip to Santa Fe. The place is very clean and rooms are very comfortable. The staff very helpful and very polite. Great place
for Everyoneby A verified traveler
Very nice place!Posted Jun 28, 2014
We loved this place! The room was attractive and comfortable for two adults and one teenager. The teenager took the comfy sofa bed and was happy to have his own TV and space in the living room. The kitchen was well equipped with appliances and dishes. In addition to the main space, there was a little deck where we drank coffee in the morning and wine in the evening. We also used the barbecue, pool, and gym. The location is very good - about a ten minute walk into town. (The hotel offers a free shuttle to town, but we preferred to walk.) The staff was very friendly and professional. We will definitely go back!
for Everyoneby A verified traveler from Troy, NY
Not Totally SatisfiedPosted Jun 25, 2014
Pros: Love the suites and the accommodations.
Cons: Would have liked clean towels and more soaps and shampoos dropped off every couple of days.
Location: We were in Santa Fe but we had difficulty finding our way to and from the hotel. Nice area. Were in town for a wedding.
We didn't get the room we reserved. Our confirmation said we'd have a walk-in shower but we did not. The person who checked us in said he'd talk to his boss in morning, but that's after showers. Nothing was ever done about it.
for Everyoneby Vinsmom from Los Angeles
Short stay, but wish it were longer!Posted Jun 24, 2014
We stayed here for one night, arriving at 8 p.m. and leaving the next morning at 6:30 a.m. to catch a flight. It was a pleasant surprise to find such a clean and well-supplied room. I wish we could have taken advantage of all the amenities! This was just perfect, as I've stayed in other hotels in Santa Fe that were, let's say, less than stellar. My only suggestion to the hotel would be to have an earlier check-in time and a potential late check-out option. Otherwise, it was great!