Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
83% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogotá

it is far from downtown and the beach

Posted Feb 27, 2015
Pros: the room was very confortable and clean. Is very quiet. perfect to rest
Cons: the breakfast
Location: you need to take a cab if you want to go downtown. there is nothing to do near by
my friend and I stayed for one night and it was very nice. I recommend it for short stays
1 out of 5
by lawyerfrom a

I would not ever recommend this hotel.

Posted Jun 9, 2014
The staff stole my wife's camper while we were at the beach. Upon discovery and during the confrontation the manager called my wife a liar, gave us her wrong name and refused to call the police. Fortunately, my wife's family is from Santa Marta and her uncle is a detective. Once the police came, the owner showed up but she was combative. Offerer end to discount incidentals by 50%, which would be $40. I refused and she reluctantly refunded $80. What a joke this hotel is.
3 out of 5
Recommended
by Marciefrom Utah

Santa Marta

Posted May 28, 2014 on Hotels.com
The hotel was great. Clean rooms, good shower. Only problem was loud music next door until 2am! Didn't get much or any sleep having to get up at 5:00am to catch a bus.
3 out of 5
Recommended
for Everyone
by Paulfrom Irish

Very expensive for what it is!

Posted May 24, 2014
Staff are very friendly, and helpful, but hotel it's more like bed and breakfast. Tiny pool, and far for the town.
3 out of 5
Recommended
for Everyone
by DIfrom toronto

random sort of location, nothing special.

Posted May 3, 2014
Pros: breakfast was nice
Location: macdonalds is close by...
i booked 2 nights and could only stay for one, but was unsuccessful in getting any refund from the management for the second night.. jacuzzi did not heat up.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great customer service and stay

Posted Mar 27, 2014 on Hotels.com
When staying at Casa Etnia a few weeks ago with a friend, I had a great experience. The room was clean and very minimal. Just what we needed for a couple nights stay. The staff was very friendly and helpful to any questions we had. Offered great suggestions for dinner. They served an excellent breakfast every morning as well (made to order with anything you could ask for). This type of excellent customer service was certainly unexpected with the great price we paid for the room. Would definitely recommend to others!