Free daily buffet breakfast
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Reviews of Hotel Arhuaco

3.5 out of 5
Hotel Arhuaco
Carrera 2 # 6-49, Santa Marta, Magdalena

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 73 reviews" "
Rating 8 - Good. 28 out of 73 reviews" "
Rating 6 - Okay. 10 out of 73 reviews" "
Rating 4 - Poor. 6 out of 73 reviews" "
Rating 2 - Terrible. 4 out of 73 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Deberían tener más variedad en los desayunos y también ser claros a la hora de pagar esos cargos escondidos, realize el pago total cuando reserve y cuando llegue al hotel me cobraron un fee del cual jamás se habló en la reserva.
Stayed 3 nights in Apr 2024
Response from Hotel Arhuaco on Apr 9, 2024
Estimado huésped,Gracias por su comentario. Lamentamos el inconveniente con el desayuno y con la información de impuestos en la plataforma de Expedia. Hemos verificado su voucher y confirmamos que los impuestos de la plataforma están incluidos, pero el IVA del 19% debe pagarse adicionalmente según las disposiciones del gobierno. Agradecemos su comprensión y esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Angelica

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
You can get everything restaurants; and the beach are close
Stayed 5 nights in Nov 2023

10/10 Excellent

ELIESER, HALLANDALE BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and other activities in vacation
Stayed 2 nights in Nov 2023

10/10 Excellent

ELIESER, HALLANDALE BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Juan carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 3 nights in Aug 2023

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 6 nights in Jun 2023

10/10 Excellent

Alina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 4 nights in Feb 2023
Response from Hotel Arhuaco on Mar 1, 2023
Buenos días Sr Alina, para nosotros fue un gusto tenerlo en nuestro hotel y esperamos que nos visite pronto con su maravillosa familia. Cordial saludo, Hotel Arhuaco

4/10 Poor

Jose, Toronto

Traveled with family
Disliked: Cleanliness, amenities
the room provided was not ready to be used safety due plumbing issues shower/toilets would not drain or flush properly. Time for check in and check out are not congruent as per listed in this site. Says check in 3pm but they would not assign the rooms as expected as first come first serve just at their own discretion making wait longer than 3. There’s a lack of consistency between the services listed and services provided as cleaning rooms, and checking out process for example checkin out listed at 1pm but they would enter your room at 12 pm .. which it’s rude.. if there’s this kind of inconsistencies should be mentioned at check in.. was not provided any information whatsoever. Also there’s no phones to reach the receptionist.. if any issues you will need to call them using your day which it’s a huge hassle when you are coming from out of Colombia.. I don’t recommend this place
Response from Hotel Arhuaco on Jan 19, 2023
Estimado Jose, Gracias por dedicarnos su tiempo para enviarnos sus calificaciones sobre su estadía en nuestro hotel. Lamentamos leer que nuestro servicio no estuvo a la altura de sus expectativas y por este motivo agradecemos nos disculpe, tenga por seguro que sus observaciones nos ayudarán a mejorar. Esperamos pueda visitarnos de nuevo pronto para poder compensar su estadía. Cordial saludo, Hotel Arhuaco

6/10 Okay

Luis

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff is friendly but some aspects was not good at all. Breakfast is a little bit unorganized Rooms has not refrigerator Common areas has not AC
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y cuartos muy espaciosos, limpios
Stayed 3 nights in Mar 2021
Response from Sol Arhuaco on Mar 23, 2021
Siempre a la orden!

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, room comfort
Nice room, location. Poor breakfast
Room in pretty good conditions, A/C, bathroom, cleanliness. WiFi signal is weak in the room. Breakfast is pretty basic, they could do better with the amount they charge. Pool needs a little bit of maintenance. One block from the Rodadero beach, right by the local market. Not noise at nights.
Response from Sebastián Albán Maldonado on Apr 3, 2018
Thanks Alfredo for giving us your comment, the view of our customers is essential to Improve our services. We are happy to give you a satisfactory experience during your visit to Santa Marta. Again, thank you for offering us your impressions and being able to please you. We hope to see you again on your next visit.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
This hotel is very average. You're paying for the proximity to the beach. The room was ok. The main problem I had was the wifi connectivity. It was spotty at best. It would intermittently go out. The front desk always said they were working on it, but it never improved. Even when there was a connection, it was very slow. Unable to stream any sort of videos. They also advertised self-service but that is not true. They only offer dry cleaning service and it is very expensive. I took my clothes to a local lavanderia and it was half the cost.
Stayed 6 nights in Feb 2018
Response from Sebastián Albán Maldonado on Feb 21, 2018
Thank you to give us your opinion. We are very sorry about the inconveniences during your stay at the hotel. At the time, we are working to improve the connectivity and covering area of WIFI service. On the other hand, we are assesing the self-service that you quoted, becouse it is necessary to clarify that information topic. Nonetheless, we ask you to excuse us due the problems and we hope you can give us the oportunity to improve and bring to you the best experience in your next visit.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in this Rodadero area for best access.
Santa Marta is a great place to visit. I like the Hotel Arhuaco because it is very close to the Rodadero Beach, has a nice private pool, good shower and cleaning facilities, nice workers, decent restaraunt that is not too expensive. Being able to walk a single block to the beach area and tour providers cuts down on costs for more transportation to the Rodadero center area. It is better to stay there.
Stayed 2 nights in Nov 2017
Thanks Richard for giving us your comment, the view of our customers is essential to Improve our services. We are happy to give you a satisfactory experience during your visit to Santa Marta. Again, thank you for offering us your impressions and being able to please you. We hope to see you again on your next visit.

4/10 Poor

Rose, Texas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Central location 2 star, noisy st.
First day my toilet clogged. They fixed it right away but the water was too slow. No kleenex, no small towel. Towels too rough. They d not leave shampoo daily. Breakfast was very good. Personnel very good. I could here the music from hotel and from the st. And I could hear the rooms next to mine. Could not sleep.
Stayed 3 nights in Sep 2017
Response from Sebastián Albán on Nov 8, 2017
Thank you Rose to give us your opinion. We are very sorry about the inconveniences during your stay at the hotel. At the time, we are working to improve our services to give you the betters experience possible. Nonetheless, we ask you to excuse us due the problems and we hope you can give us the oportunity to improve and bring to you the best experience in your next visit.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location to stay.The rooms were nice and clean.
Stayed 2 nights in Aug 2017

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Nice hotel everything excellent
Stayed 6 nights in Aug 2017
Thank you Francisco to give us your opinion. We are very glad to have given you the best experience possible. We hope you can give us the oportunity to improve and bring to you the best experience in your next visit.

8/10 Good

Frederic, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel in Great Location
The hotel is decent. Comes with swimming pool and breakfast included. Took great care of a few room requests we had. The location is great just within walking distance from the beach, bars, and restaurants.

4/10 Poor

maricel v., ny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
good breackfast, nice pool,friendly staff
i rented a triple room with tree beads for my family, they only gave them two beads, one day the sheets were not changed, bathroom was very old the worst roaches found in the room

10/10 Excellent

Dan, Long Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll go here everytime
Look, it's a hotel at the beach, so it is maintained as best as possible in salt air. 1 block form the beach, surrounded by excellent restaurants, and a fantastic staff. OK, if you are expecting a Ritz-Carlton type breakfast buffet to be included come down from the clouds, it is simple but good. The staff will treat you like their first priority and the room is very good... They can count on my repeat business

8/10 Good

alex, houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
It was good to stay at this hotel. The amount of pools is excellent. They clean the room very late...

6/10 Okay

Verified traveler

Liked: Staff & service

4/10 Poor

Jason, Barranquilla, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, too close to bars/dance clubs
Staff were great, close location to beach, but the hotel is way to close to bars and dance clubs who have blaring music until 2 am. So if you are into that, great, but for young families or business travelers, this is horrible. The staff did their best to accomadate us, even upgrading us to a bigger room, but the noise still was too much. And we were not in a street side room, so I cannot imagine what that was like!

6/10 Okay

Martha

Traveled with group, Traveled with partner
Buena
Stayed 3 nights in Jun 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TODO EXCELENTE
Excelente hotel, delicioso desayuno y lo mas importante, excelente servicio por parte de todo el personal, quienes son muy amables.
Stayed 4 nights in Feb 2023
Response from Hotel Arhuaco on Feb 9, 2023
Señor Henry, nos complace mucho recibir sus comentarios y calificación, gracias por destacar nuestro servicio de desayuno y servicios. ¡Será un gusto recibirlos en una próxima oportunidad! Cordial saludo, Hotel Arhuaco

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estadía fue muy agradable, el personal muy atento, la comida excelente así como las diferentes áreas del hotel, la piscina en buenas condiciones y agradable para pasar un rato en familia
Stayed 6 nights in Jan 2023
Response from Hotel Arhuaco on Jan 25, 2023
Estimado, muchas gracias por compartirnos su excelente calificación y amables comentarios sobre su experiencia, para nosotros es muy grato saber que disfrutó su estadía. Recuerde que siempre le estaremos esperando, Cordial saludo, Hotel Arhuaco

2/10 Terrible

Francisco

Stayed 3 nights in Jan 2023

10/10 Excellent

SNEITHER A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simplemente genial
Espectacular, el hotel muy acogedor, muy bien ubicado, la atención delos empleados. Lo recomiendo el 100%
Stayed 5 nights in Dec 2022
Response from Hotel Arhuaco on Jan 19, 2023
Hola Sr Sneither! Gracias por comentarnos su experiencia, nos encanta saber que le brindamos una estadía feliz!, agradecemos mucho por destacar el confort de nuestras instalaciones y atención de nuestro personal, y que haya podido disfrutar de nuestro hotel. Será un gusto volverlos a recibir en sus próximas vacaciones! Cordial saludo, Hotel Arhuaco

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

2/10 Terrible

Miguel angel

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Me habían ofrecido el servicio de mascotas y al llegar no me dejaron alojar y mi dinero no me lo han devuelto más los inconvenientes
Stayed 8 nights in Apr 2022

4/10 Poor

Jorge Alberto

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Deben mejorar el servicio al cliente
Deben mejorar el servicio. Llegué a las 2:30pm y solo me permitieron hacer el check in hasta las 3:00pm. A esa hora se congestionó el lobby con todos los huespedes haciendo check in. El desayuno al otro día fue un desastre. No había mesas, había gente quejándose que llevaban 1/2 hora esperando que trajeran las frutas, no había café, ni chocolate, ni jugo, tampoco cubiertos. había 2 mesas desocupadas pero sin recoger los platos de los huespedes anteriores, no había ningún mesero haciendo aseo. Al rato llegaron los cubiertos, pero estaban mojados y mal lavados. Es evidente que no están preparados para recibir la cantidad de huespedes del hotel. Solicité que me autorizaran un late check out pero la respuesta tajante fue que debía entregar la habitación a la 1:00pm o de lo contrario me cobrarían un excedente. El Tv de la habitación no funcionaba, tardaron mas de 1 hora para ir a revisarlo y tuve que volver a llamar a pedir el servicio. El A/C goteaba. La habitación es de buen tamaño y las camas son buenas. los baños deberían ser remodelados. La ubicación del hotel es buena y las instalaciones en general son aceptables. Solicité que emitieran la factura a nombre de mi empresa pero igualmente me dijeron que solo la podían emitir a nombre de Hoteles.com. No entiendo porque no pueden hacerlo si en otros hotels lo han hecho. Por favor Sr. administrador tome esto como una crítica constructiva para que mejoren los servicios del hotel.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Stayed 1 night in May 2021

10/10 Excellent

Dora Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación y buen servicio. Las camas muy cóm
Stayed 3 nights in Jun 2019

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación cercana a distintos lugares de interés
Muy bien, buena atención, me gustó bastante el desayuno ofrecido, habitación amplia y cómoda,magnífica ubicación del hotel, gente amable
Stayed 2 nights in Mar 2019
Response from Hotel Arhuaco on May 3, 2019
Gracias Carlos por brindarnos tu comentario, la opinión de nuestros clientes es fundamental para mejorar nuestros servicios. Nos alegra haber podido entregarte una experiencia satisfactoria durante tu paso por Santa Marta. Nuevamente, te agradecemos por ofrecernos tus impresiones y esperamos poder complacerte nuevamente en una próxima visita

8/10 Good

Carmen Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Mar 2019
Response from Hotel Arhuaco on May 3, 2019
Gracias Carmen por brindarnos tu comentario, la opinión de nuestros clientes es fundamental para mejorar nuestros servicios. Nos alegra haber podido entregarte una experiencia satisfactoria durante tu paso por Santa Marta. Nuevamente, te agradecemos por ofrecernos tus impresiones y esperamos poder complacerte nuevamente en una próxima visita

8/10 Good

JAFED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service
Horrible
La verdad la experiencia fue un desastre desde el primer dia. Tuvimos un problema con el agua que casi no salía y se lo decimos y encima se lo toman a pitorreo y no solucionaron el problema. La ultima noche ya no salia agua y despues de 2 horas esperando una solucion nos cambiaron de habitación fue vergonzoso. Yo no lo recomiendo porque la de recepción de por las mañanas no sirve para nada el resto fueron los únicos que nos solucionaron el problema
Stayed 4 nights in Sep 2018

8/10 Good

LEIDY J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Sebastián Albán Maldonado on Jul 6, 2018
Gracias Leidy por brindarnos tu comentario, la opinión de nuestros clientes es fundamental para mejorar nuestros servicios. Nos alegra haber podido entregarte una experiencia satisfactoria durante tu paso por Santa Marta. Nuevamente, te agradecemos por ofrecernos tus impresiones y esperamos poder complacerte nuevamente en una próxima visita.

6/10 Okay

María Fernanda

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
AL HOTEL LE FALTA REMODELAR BAÑOS, NO CUENTA CON SECADOR. EL TRATO DEL PERSONAL EXCELENTE
Response from Sebastián Albán Maldonado on Mar 29, 2018
Gracias María por brindarnos tu comentario, la opinión de nuestros clientes es fundamental para mejorar nuestros servicios. Lamentamos la ausencia del secador del baño, dispondremos un remplazo del mismo inmediatamente. Nos alegra haber podido entregarte una experiencia satisfactoria durante tu paso por Santa Marta. Nuevamente, te agradecemos por ofrecernos tus impresiones y esperamos poder complacerte nuevamente en una próxima visita.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bueno
buena
Stayed 7 nights in Dec 2017
Gracias Manuel por brindarnos tu comentario, la opinión de nuestros clientes es fundamental para mejorar nuestros servicios. Nos alegra haber podido entregarte una experiencia satisfactoria durante tu paso por Santa Marta. Nuevamente, te agradecemos por ofrecernos tus impresiones y esperamos poder complacerte nuevamente en una próxima visita.

8/10 Good

Jorge Humberto

Liked: Cleanliness, property conditions & facilities, room comfort
Agradable
El hotel muy bueno, buenas instalacion y bien ubicado, el desayuno no es variado, no tenian botones a la llegada. Personas amables y serviciales.
Stayed 3 nights in Nov 2017
Gracias Jorge por brindarnos tu comentario, la opinión de nuestros clientes es fundamental para mejorar nuestros servicios. Lamentamos que el desayuno no haya sido totalmente de tu agrado, trabajaremos para ampliar la variedad del buffet. Nos alegra haber podido entregarte una experiencia satisfactoria durante tu paso por Santa Marta. Nuevamente, te agradecemos por ofrecernos tus impresiones y esperamos poder complacerte nuevamente en una próxima visita.

6/10 Okay

ana maria

Disliked: Property conditions & facilities
Todo bien , pero el hotel esta muy caido, le falta mantenimiento.
Stayed 3 nights in Nov 2017
Gracias Ana María por brindarnos tu comentario, la opinión de nuestros clientes es fundamental para mejorar nuestros servicios. Nos alegra haber podido entregarte una experiencia satisfactoria durante tu paso por Santa Marta. Nuevamente, te agradecemos por ofrecernos tus impresiones y esperamos poder complacerte nuevamente en una próxima visita.

6/10 Okay

Mauricio

Liked: Cleanliness, room comfort
No amerita el precio pagado, en general, instalaciones requieren remodelacion
Stayed 2 nights in Jul 2017
Gracias Mauricio por brindarnos tu comentario, la opinión de nuestros clientes es fundamental para mejorar nuestros servicios. Lamentamos que tu experiencia en el hotel no haya llenado tus expectativas, prometemos mejorar nuestros servicios para brindarte una mejor estancia en tu próxima visita. Nuevamente, te agradecemos por ofrecernos tus impresiones y esperamos poder complacerte en una próxima oportunidad.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo... Y muy atentos los empleados. Tuve solamente un problema con la señal wifi en el cuarto. No era lo suficientemente fuerte.
Stayed 4 nights in Jun 2017
Response from Hotel Arhuaco on Jul 10, 2017
Gracias por brindarnos tu comentario, la opinión de nuestros clientes es fundamental para mejorar nuestros servicios. Lamentamos las incomodidades experimentadas debido al problema del WIFi, trabajamos para mejorar el cubrimiento y potencia de la red. A pesar de ello, nos alegra haber podido entregarte una experiencia satisfactoria durante tu paso por Santa Marta. Nuevamente, te agradecemos por ofrecernos tus impresiones y esperamos poder complacerte nuevamente en una próxima visita.

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Normal, Bien

Liked: Staff & service, property conditions & facilities, room comfort
normal
normal

8/10 Good

Luis, BARRANQUILLA

Liked: Staff & service
Normal
Hotel esta bien ubicado pero muy descuidado

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
pésimo mantenimiento a las habitaciones
Las fotografías de las habitaciones no corresponden con la realidad, el mantenimiento de la habitación, chapas, puertas, lavamanos, etc, su pésimo olor, el estado de sabanas y toallas es vergonzoso. Lo unico rescatable es el restaurante, la comida es muy buena.

6/10 Okay

Armando, Paris

Liked: Staff & service
Disliked: Property conditions & facilities
Chambres côté rue A EVITER
La 1ere nuit nous n'avons pas fermé l'oeil de la nuit : bruit de voitures, bruit des passants après une soirée arrosée .... Une horreur. Dès que la chambre nous a été montrée nous avions demandé à ce qu'on nous la change mais cela n'a été possible que le lendemain. Cela été fait ; on nous a donné une chambre au 4eme étage côté piscine. Le personnel est vraiment très aimable. Le cadre est très moyen, le buffet du petit déjeuner également. Il n'y a pas grand chose à voir où à visiter. Je déconseille cette destination. Allez plutôt à Carthagene, c'est super joli et pas plus cher.