3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Santorini Hotel & Resort

3.5 out of 5
Santorini Hotel & Resort
Carrera 2 No 4-49, Bello Horizonte, Santa Marta, Magdalena

Reviews

7.8

Good

Rating 10 - Excellent. 83 out of 261 reviews" "
Rating 8 - Good. 111 out of 261 reviews" "
Rating 6 - Okay. 34 out of 261 reviews" "
Rating 4 - Poor. 17 out of 261 reviews" "
Rating 2 - Terrible. 16 out of 261 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Rowan

Traveled with partner
I have had better WiFi at the cemetery plumbing slower than a turtle
Stayed 3 nights in Mar 2024
Response from Central de reservas. on Apr 10, 2024
Apreciado Sr. Rowan.De antemano le ofrecemos nuestras más sinceras disculpas por las molestias ocasionadas; nos gustaría conocer con más detalles su experiencia durante la estadía en nuestras instalaciones y compartir sus comentarios con las áreas involucradas.Cordialmente,Equipo Central de Reservas,

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from Central de reservas. on Apr 10, 2024
Apreciado Sr. Julio.Agradecemos sus buenos comentarios, para el Hotel Santorini & Resort son de suma importancia los comentarios y sugerencias de nuestros huéspedes, ya que esto nos permite mejorar continuamente, estaremos esperándola en una próxima estadía.Cordialmente;Equipo central de reservas.

8/10 Good

Clara

Traveled with family
Liked: Staff & service
Unfortunately the facilities are not the best, generally good, but when it comes to the spa services, they are not in the same area as the hotel, you have to go a block away, with dirt roads and the spa does not work well at all, Not even the staff knows how to make it work.
Stayed 5 nights in Feb 2024
Response from Central de reservas. on Apr 10, 2024
Apreciada Sra. Clara.De antemano le ofrecemos nuestras más sinceras disculpas por las molestias ocasionadas; nos gustaría conocer con más detalles su experiencia durante la estadía en nuestras instalaciones y compartir sus comentarios con las áreas involucradas.Cordialmente,Equipo Central de Reservas.

10/10 Excellent

RAJKO, Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service .
Stayed 1 night in Dec 2023
Response from Central de reservas. on Feb 12, 2024
Apreciado Sr. Rajko.Muchas gracias por sus buenos comentarios, todo el equipo del Hotel Santorini Casablanca le estará esperando en una próxima oportunidad.Cordialmente,Equipo central de reservas

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, rooms, restaurant.
Stayed 1 night in Dec 2023

10/10 Excellent

paola

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Friendly & professional Felt safe
Stayed 7 nights in Aug 2023
Response from Jiny on Nov 10, 2023
Thanls for your review, we hope that you have had enjoy your stay

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santorini excellent service , it is far from the downtown to the city , taxi$25 pesos , It will be better rent a car. Excellent neighborhood.
Stayed 4 nights in Sep 2023
Response from Central de Reservas Hoteles Santorini & Resort on Sep 18, 2023
Apreciada Sra. Sandra. Agradecemos sus buenos comentarios, todo el equipo del Hotel Santorini & Resort le estará esperando en una próxima oportunidad.Cordialmente,

10/10 Excellent

Monica

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
I’ve been at this property a few times and highly recommend this resort. Staff is extremely friendly and accommodating, the place is always clean and organized and very closely convenient to access to the beach.
Stayed 1 night in May 2023
Response from Central De Reservas Santorini Hoteles & Resort on Jun 16, 2023
Estimado Sra. Mónica. En nombre de todo el equipo de Hoteles Santorini & Resort, agradecemos se haya tomado el tiempo de calificar nuestros servicios ya que esto nos permite conocer nuestros aspectos a mejorar y resaltar a nuestro personal e instalaciones, esperamos en una futura estadía nos permita brindarle otra experiencia memorable. Cordialmente,

8/10 Good

Elvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of all of the staff was top notch.
Stayed 3 nights in May 2023
Response from Central de reservas on May 16, 2023
Thank you for your comments, it was an honor for us that you visited the santorini resort hotel. and we hope to have you with us again on your next visit to the city of santa marta

10/10 Excellent

John

Stayed 1 night in May 2023
Response from Central De Reservas Santorini Hoteles & Resort on Jun 16, 2023
Estimado Sr. John.Agradecemos sus buenos comentarios, todo el equipo del Hotel Santorini & Resort le estará esperando en una próxima oportunidad.Cordialmente,Santorini Hoteles & Resort

8/10 Good

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to visit, in a good location and a beautiful beach.
Stayed 1 night in May 2023
Response from Central de reservas on May 10, 2023
Thank you for visiting Santorini hotels. We hope you visit us very soon.

10/10 Excellent

Elvis

Stayed 1 night in Apr 2023
Response from Central De Reservas Santorini Hoteles & Resort on Jun 26, 2023
Muchas gracias por sus buenos comentarios, todo el equipo del Hotel Santorini & Resort le estará esperando en una próxima oportunidad.Cordialmente,Santorini Hoteles & Resort

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff and good food. Breakfast staff very helpful
Stayed 4 nights in Feb 2023

10/10 Excellent

Monica

Stayed 2 nights in Feb 2023

2/10 Terrible

CLAUDIA, Knoxville

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very old, the rooms are like motel 6, beds where smelly, needs upgrade on everything

4/10 Poor

Julian

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not too Happy
Really bad service from the beginning, per the website, they offerrd airport shuttle but they don't, they said it has to be coordinated with hotels.com which it doesn't make any sense, staff is not hepful at all, good location the beach was really nice but needs to improve a lot on the service.
Stayed 2 nights in Dec 2022

10/10 Excellent

Nestor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great get away for a few beach days….has several locations in Santa Marta ….cab took us to the resort few miles away .. had to return …Very clean - oh Pool on the roof excellent - great view ……
Stayed 3 nights in Jul 2022

8/10 Good

Diana

Liked: Cleanliness, staff & service, room comfort
Only complaint would be that the resort needs updates.
Stayed 5 nights in Jun 2022

8/10 Good

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the food was a little disappointing, too price for the service, added carp price also, shouldn’t be if you are in the hotel premises and paid for the stay. Staff was friendly as usual , new staff needed to be more assertive.. Bar was nice , happy hour was awesome,
Stayed 3 nights in Oct 2021

6/10 Okay

John Wesley

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We loved Luis who assisted us with our breakfast everyday. He went out of his way to please us, he deserves a raise and promotion. The front desk was lacking in providing concern or customer satisfaction especially the female supervisor who wore glasses and did not provide a name. They insisted we used a taxis and not walk due to a dangerous area on the path to Zazue but the taxis called by Santorini were many at times rude, and overcharged especially since we are Americans where we felt they were attempting to take advantage of us. It was our second time and Santorini had not charged in the past for beach canopies but they do now and we’re very rude about it. Alex from Santorini Boutique remembered us and tried to assist with a courtesy since we were returning customers but the female supervisor belittled him to us and we were not granted the courtesies on the canopy. The WiFi in the computer room is poor. A lot of bugs in pool bathroom, computer room and morning breakfast area. Our legs were chewed up! Also, Santorini made an error and provided personal information in an email to extended family that were not traveling with us on this trip which was very unsettling. We have the proof and we can’t understand why they did that or how??? Their restaurants are a bit overpriced and provide the same food at all locations, very little variety. We are indecisive about returning!
Stayed 9 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As far as I am concerned, the Santorini Hotel & Resort has set a new standard of safety procedures for all hotels during the COVID-19 pandemic. I almost felt safer at the Santorini Hotel & Resort than I do at my home! Upon entering, there is a hand sanitizing station that is operated by your foot rather than your hands which was very clever. The elevator is operated by buttons you touch with your feet instead of your hands so there was never a need to touch the buttons during our entire stay. We needed to print our PCR test results to return to the United States and the staff printed them at the front desk so we didn't need to use the computers in the business center. All of our transactions in the hotel from the beach cabana rental, hotel restaurants and bars were all charged to our credit card so we did not need to exchange currency (safety!). They took safety to the highest level and I have no reservations about recommending this hotel to anyone who has concern about traveling during the pandemic. Our room was a good size and were happy to find a place with both a King-size bed and air conditioning. The Sky Bar was the perfect place to watch a sunset from the pool with a cocktail. The restaurants were good, but we REALLY wanted to have some authentic Colombian food. The young lady at the front desk recommended Parque de Los Novios and we took a cab ride that costs $20 mil pesos to get there.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disappointed. Check in was unpleasant because the lady at reception was not very welcoming. She also looked through our passports asking about stamps, as an immigration officer would do. Apparently this was so she could charge us tax on our stay. The hotel was OK and the breakfast was also OK. The nearby beach is beautiful, very quiet and very warm water. The area nearby is dead. There is nothing interesting. No bars. No restaurants and only 1 supermarket. We will not stay again.
Stayed 7 nights in Feb 2020
Response from Central de Reservas on Feb 28, 2020
Buen Día, Lamentamos que no hayas disfrutado de una buena experiencia. Por nuestra parte, tomaremos la observación brindada y trabajaremos en la optimización de nuestro servicio. Gracias por tu opinión. Cordialmente, Central de Reservas

10/10 Excellent

Michael, Mableton, Georgia

Liked: Staff & service, amenities, property conditions & facilities
Excellent location with next to the mall and shopping...Excellent view of the mountains...
Stayed 1 night in Oct 2019
Response from Central de Reservas on Oct 17, 2019
Thank you very much for your comments. These are very important to us.

10/10 Excellent

Misha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Central de Reservas on Oct 4, 2019
Buen Día, Gracias por su comentario y por haber elegido nuestro hotel. Para nosotros es muy importante saber su opinión esto nos permite seguir prestando un servicio de calidad. Cordialmente, Central de Reservas

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Central de Reservas on Aug 31, 2019
Buen Día, Gracias por su comentario y por haber elegido nuestro hotel. Para nosotros es muy importante saber su opinión esto nos permite seguir prestando un servicio de calidad. Cordialmente, Central de Reservas

10/10 Excellent

TonyArias, Boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great staff!! Definitely a good place to visit!!
Stayed 3 nights in Aug 2019
Response from Reservation center on Aug 21, 2019
Good day Thank you for your comment and for choosing our hotel. For us it is very important to know your opinion this allows us to continue providing a quality service. Cordially Reservation center

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Central de Reservas on Jul 15, 2019
Buen Día, Gracias por su comentario y por haber elegido nuestro hotel. Para nosotros es muy importante saber su opinión esto nos permite seguir prestando un servicio de calidad. Cordialmente, Central de Reservas

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
One electrical plug in in the room. Property needs to be updated. One elevator, only mirror is in the bathroom. Rooms are very Spartan not worth the money
Stayed 1 night in Apr 2019
Response from Reservation center on Apr 21, 2019
Goodnight, We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your opinion. Cordially Reservation center

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Central de Reservas on Apr 30, 2019
Buen Día, Lamentamos que no hayas disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos has comentado. Gracias por tu opinión. Cordialmente, Central de Reservas

4/10 Poor

Leif, Errington

Liked: Staff & service
Disliked: Property conditions & facilities
The staff do there best with basically no English.. there is one front desk guy by name of Mauricio and he is not management...So very helpful.......I find every foreign hotel I stay at has irrogant self centered management, staff can only do something’s that are okayed but be prepared unless they are educated with actual business degree....They don’t care!..All there worried about keeping the workers suppressed as to keep themselves on top (bonuses/self preservation)....The pictures and vagueness on the site for Santorini Hotel & Resorts Santa Marta was very disappointing as will be the cut and paste Expedia reply....Sad state of customer service...another money saving tactic. My room looked like a violent fight or murder took place as looks like blood splatter on one light cover....
Stayed 6 nights in Feb 2019
Response from Santorini Hotel and Resort on Mar 15, 2019
Buen Día Le agradecemos por haberse tomado el tiempo para proporcionarnos una valoración de su estadía. Sus comentarios son muy importantes para nosotros, trabajaremos en la optimizacion de nuestro servicio Cordialmente, Santorini Hotel and Resort

6/10 Okay

Karen, New Zealand

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good outdoor amenities and friendly staff. Rooms is outdated - no coffee facilities - you have to get coffee from the restaurant or pay for it to be delivered to your room. Overall - a good experience.
Stayed 4 nights in Jan 2019
Response from Santorini Hotel and Resort on Feb 10, 2019
Buen Día Le agradecemos por haberse tomado el tiempo para proporcionarnos una valoración de su estadía. Sus comentarios son muy importantes para nosotros, trabajaremos en la optimización de nuestro servicio Cordialmente, Santorini Hotel and Resort

6/10 Okay

Massoud

Liked: Cleanliness, staff & service
It was a good 3 star but no luxury. The pool in the hotel was more for kids than adults
Stayed 3 nights in Jan 2019
Response from Santorini Hotel and Resort on Feb 10, 2019
Buen Día Le agradecemos por haberse tomado el tiempo para proporcionarnos una valoración de su estadía. Sus comentarios son muy importantes para nosotros, trabajaremos en la optimización de nuestro servicio Cordialmente, Santorini Hotel and Resort

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Check-in was at 1500. Didn’t get my room until closer to 1600. Breakfast was ok
Stayed 3 nights in Dec 2018
Response from Santorini Hotel and Resort on Feb 10, 2019
Buen Día Le agradecemos por haberse tomado el tiempo para proporcionarnos una valoración de su estadía. Sus comentarios son muy importantes para nosotros, trabajaremos en la optimización de nuestro servicio Cordialmente, Santorini Hotel and Resort

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay
Our stay was brief but we were comfortable, it was close to the beach and we had a restful night.
Stayed 1 night in Dec 2018
Response from Santorini Hotel and Resort on Feb 8, 2019
Buen Día, Gracias por su comentario y por haber elegido nuestro hotel. Esperamos haya disfrutado de su estadía, para nosotros es muy importante saber su opinión esto nos permite seguir prestando un servicio de calidad. Cordialmente, Santorini Hotel and Resort

8/10 Good

MARCELA

Liked: Staff & service, property conditions & facilities, room comfort
Great location
Nice location, walking distance to the beach.
Stayed 1 night in Oct 2018
Response from Hotel Santorini Hotel & Resort on Oct 30, 2018
Good day, Thank you very much for your comments, we are pleased to know that I enjoy your stay, this comforts us and motivates us to continue providing quality service. Cordially, Hotel Santorini Hotel & Resort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from Hotel Santorini Hotel & Resort on Oct 30, 2018
Buen Dia, Muchas gracias por sus comentarios, nos complace saber que disfruto de su estadía, esto nos reconforta y nos motiva a continuar brindando un servicio con calidad. Cordialmente, Hotel Santorini Hotel & Resort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nicr hotel
Very nice pleople. Excelent beach! Good rooms. Nice pool.
Stayed 3 nights in Jul 2018
Response from Hotel Santorini Hotel & Resort on Aug 23, 2018
Buen Dia, Muchas gracias por sus comentarios, nos complace saber que disfruto de su estadía, esto nos reconforta y nos motiva a continuar brindando un servicio con calidad. Hotel Santorini Hotel & Resort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird, kinda run down
This place is wayyy too expensive for what you get. It has a weird sort of run-down vibe, and it is NOT a luxury place as advertised online. For the SAME PRICE you can get a room next door at Zuana Beach Resort which has direct beach access and amazing facilities. We would have moved to Zuana immediately but our reservation was nonrefundable.
Stayed 3 nights in Jul 2018
Response from Central de Reservas on Aug 2, 2018
We appreciate your comment, we regret what happened with your stay, we will evaluate our current conditions to make the appropriate corrections in the future

8/10 Good

Tina, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and location were great! The room was very spacious and clean. The only issue we had was with the plumbing. The shower did not seem to be draining and the toilet did not flush very well at all. They were very helpful and came to fix it, but it happened more than once(we knew that toilet paper could not be flushed). Other than that, I really enjoyed our stay there!!
Stayed 3 nights in Jul 2018
Response from Santorini Hotel and Resort on Jul 17, 2018
We aprreciatte your comment about our service, we work constantly to improve. for us it was a pleasure to assist you.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O
Santorini villas isn’t a property ocean front
Stayed 1 night in Jun 2018
Response from Santorini Hotel and Resort on Jul 9, 2018
Buen Dia, Muchas gracias por sus comentarios, nos complace saber que disfruto de su estadía, esto nos reconforta y nos motiva a continuar brindando un servicio con calidad. Cordialmente, Santorini Hotel and Resort

8/10 Good

David

Liked: Cleanliness, staff & service
Fantastic service, hotel needs maintenance/repair
The staff were very kind. Special thanks to Yonet for his beach spectacular beach service, Lissette on the roof area, Sebastian at the restaurant who gave excellent service and Mauricio at the front desk. The hotel will need repairs in the following year. You can see rust, splattered paint, dirty edges , things that are easily repaired in less than two weeks, but if the owners don't take care of repairs, it'll be a very unpleasant experience for guests. The food is ok, and could be alot better. The roof bar has better tasting food than the "gourmet" restaurant. Careful with taxi drivers who assume you'll pay whatever they tell you. Ask how much before stepping into any taxi, as I was ripped off a couple of times from the taxis outside of the hotel. I would consider staying here again because of the excellent service the staff provided, but if management doesnt take care of repairs, no one will want to stay here!
Stayed 2 nights in Jun 2018
Response from Santorini Hotel and Resort on Jun 26, 2018
Good day, Thank you very much for your comments, we are pleased to know that I enjoy your stay, this comforts us and motivates us to continue providing quality service. Cordially, Santorini Hotel and Resort

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Good for 2 nights but not for long stay
2 room apartments are far from main building. There was no key available to lock sliding doors from outside first night. There is a guard but still no sleep first night. Air conditioner blasts right into your body making it difficult to sleep. Sky bar in main building is amazing and staff is very friendly.
Stayed 2 nights in Jun 2018
Response from Santorini Hotel and Resort on Jun 26, 2018
Good morning, Thank you very much for taking a moment of your time to write your comment and share your experience, it is always good, the opinions to share with us, what is possible. Analyze each of the aspects of the improvement in which we must work in order to continue offering a quality service. Cordially, Santorini Hotel and Resort

10/10 Excellent

jhon, orlando florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have a great time with my wife
Great hotel and experience, one thing one to share was the best and I didn't found it until the last night the food is awesome the chef does a great food
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Hotel was ok. I cannot believe you need to pay for Ice & bucket, this is something you get free in all the hotels i stay around the world. I was very disppointed

8/10 Good

FREDERICK Gray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ,good breakfast ,nice pools, little over the top on rules

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Highly recommended, service great, breakfast amazing, maybe because I'm Latino, amenities are clean and attractive.
Response from Hotel Santorini Resort on Mar 15, 2019
We aprreciatte your comment about our service, we work constantly to improve. for us it was a pleasure to assist you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Highly recommended, service great, breakfast amazing, maybe because I'm Latino, amenities are clean and attractive.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the beach.
It was just what I expected, rooms were clean, breakfast was fantastic every single day, the staff was really helpful, I ended up booking two more rooms, I did like the service provided, I defitivily will comeback to stay here, Daury was very nice and always helping me with my needs. I will comeback to this hotel in the future highly recommended.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
For the price is ok
Very old

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort